A representative from the Office of Customer Advocate contacted the customer by telephone on November 20, 2014 and resolved the issue with the customer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have not received whatever correspondence Navient allegedly sent by mail and I believe sufficient time has passed. They continue to call my parents despite being repeatedly told in the past to not use that number.
Regards,
Revdex.com:
10pt; line-height: 150%; font-family: Verdana;">I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I would also like to recommend to others that working with the people who contact you from the business' customer service department will not be able to assist you. To obtain assistance to resolve issues, the only way to get assistance from an appropriate person is to contact the Revdex.com.
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and am still awaiting a proper resolution navient. Until I speak with them I will not be satisfied. This issue is still unresolved.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have not received any communication from Navient.
Regards,
A representative from the Office of Customer Advocate contacted the customer by telephone on December 1, 2014 and resolved the issue with the customer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The company called me to apologize, but they still will not stand behind their own employees and will not honor the misinformation that I was given. I had made an important decision based on that information and under the pretense that the company's employees were trained to give accurate information to customers. If companies do not stand behind the information their employees are providing, then there is no point to having employees. The employees may or may not provide correct information and this is not acceptable as a customer. There is no point in calling and getting assistance if the employees might not be trained adequately. This leads to them giving false information and then if the company won't stand behind it, then the whole process of seeking assistance from he company was a waste of time. This leads to a untrustworthy relationship where you never know what is and what is not true. I will most certainly not be using Navient again, nor will I recommend them because of this.
Regards,
Attempted to pay off a student load. Was told an incorrect amount which lead to interest accrued and more payments with false amounts due. Contacted the company several times and was told it would be adjusted, it was not, and more interest was accrued. Bill did not reflect correct amount. Horrible interest rates. Did not include envelopes for return services. Payments fluctuated, no consistency.
Thank you for your message. In the interest of protecting the...
privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on December 8, 2016. Please allow sufficient time for postal delivery.
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on December 17, 2015. Please allow sufficient time for
postal delivery.
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on August 6, 2015. Please allow sufficient time for
postal delivery.
Navient, without my request, placed my student loan into an in school deferment. They then determined I was not elibigle for a deferment, but did not provide this information. Navient then placed my loan back into repayment status, but did not notify me until the day before the payment was due. I contacted customer service to change my due date. They agreed to do it, and two days later I get a notice that my payment is past due.
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on September 23, 2015. Please allow sufficient time for
postal delivery.
Revdex.com:
font-family: Georgia;">I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Navient claims they have contacted me via postal mail, yet this has not occurred. My money is still missing.
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on May 10, 2016. Please allow sufficient time for postal delivery.
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on May 17, 2016. Please allow sufficient time for postal delivery.
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on April 20, 2015. Please allow sufficient time for postal
delivery.
A representative from the Office of Customer Advocate contacted the customer by telephone on November 20, 2014 and resolved the issue with the customer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have not received whatever correspondence Navient allegedly sent by mail and I believe sufficient time has passed. They continue to call my parents despite being repeatedly told in the past to not use that number.
Regards,
Revdex.com:
10pt; line-height: 150%; font-family: Verdana;">I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I would also like to recommend to others that working with the people who contact you from the business' customer service department will not be able to assist you. To obtain assistance to resolve issues, the only way to get assistance from an appropriate person is to contact the Revdex.com.
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and am still awaiting a proper resolution navient. Until I speak with them I will not be satisfied. This issue is still unresolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have not received any communication from Navient.
Regards,
A representative from the Office of Customer Advocate contacted the customer by telephone on December 1, 2014 and resolved the issue with the customer.
A representative from the Office of Customer Advocate contacted the customer by telephone on January 6, 2015 and resolved the issue with the customer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The company called me to apologize, but they still will not stand behind their own employees and will not honor the misinformation that I was given. I had made an important decision based on that information and under the pretense that the company's employees were trained to give accurate information to customers. If companies do not stand behind the information their employees are providing, then there is no point to having employees. The employees may or may not provide correct information and this is not acceptable as a customer. There is no point in calling and getting assistance if the employees might not be trained adequately. This leads to them giving false information and then if the company won't stand behind it, then the whole process of seeking assistance from he company was a waste of time. This leads to a untrustworthy relationship where you never know what is and what is not true. I will most certainly not be using Navient again, nor will I recommend them because of this.
Regards,
A representative from the Office of...
Customer
Advocate contacted the customer by telephone on March 25, 2016 and
resolved the issue with the customer.
Attempted to pay off a student load. Was told an incorrect amount which lead to interest accrued and more payments with false amounts due. Contacted the company several times and was told it would be adjusted, it was not, and more interest was accrued. Bill did not reflect correct amount. Horrible interest rates. Did not include envelopes for return services. Payments fluctuated, no consistency.
Thank you for your message. In the interest of protecting the...
privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on December 8, 2016. Please allow sufficient time for postal delivery.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on
December 27, 2016. Please allow sufficient time for
postal delivery.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on December 17, 2015. Please allow sufficient time for
postal delivery.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on August 6, 2015. Please allow sufficient time for
postal delivery.
Navient, without my request, placed my student loan into an in school deferment. They then determined I was not elibigle for a deferment, but did not provide this information. Navient then placed my loan back into repayment status, but did not notify me until the day before the payment was due. I contacted customer service to change my due date. They agreed to do it, and two days later I get a notice that my payment is past due.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on September 23, 2015. Please allow sufficient time for
postal delivery.
Revdex.com:
font-family: Georgia;">I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Navient claims they have contacted me via postal mail, yet this has not occurred. My money is still missing.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on May 10, 2016. Please allow sufficient time for postal delivery.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on May 17, 2016. Please allow sufficient time for postal delivery.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on April 20, 2015. Please allow sufficient time for postal
delivery.