Revdex.com: I do not accept the response because I have not heard from Navient, neither by mail not a phone call. I feel as if they are hiding behind confidentiality. Because I have not heard from them I am not able to accept their response.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
It is the usual xxxx that companies provide: "we will investigate ourselves and we will find we didn't do anything wrong. The customer is always wrong." I have requested information from the company directly, I have pointed out the violations of the law (state law, California), and they still blame their mistake on me. It was not a simple mistake, it has been malicious and purposely deceiving the customer to obtain the most gains possible.I am preparing for a law suit against this provider for the violations of the law they are claiming they did, but refuse to accept it.
Regards,
With Sallie Mae, I have been sending student loan payments regularly for the past 8 or so years. Zero problems. They were just bought out by Navient. My first payment with Navient resulted in my receiving an email stating that my check bounced. I called my bank, who stated the obvious: my check is good. I had to make a payment online. Navient still doesn't know what happened to my check. It's under investigation.
Here's the kicker: ALL (I mean 100%) customer support is overseas (India & Philippines).
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[redacted] [redacted]
The representative from Navient somehow believes that threatening phone calls, which I have saved on my phone and taking money out of my account without permission is okay. They advised me that the payment to agreement was cancelled due to one of the scheduled payments not going through so how does that justify them taking money out of my account in August twice?? I would like to know that since the agreement was cancelled. These people are legalized crooks and need to be stopped!
I was contacted by Navient in a timely manner and they worked quickly to resolve my issue. Navient also admitted fault-their representative provided me incorrect information which precipitated my complaint.Complaint was resolved to my satisfaction.
Thank you Revdex.com
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on June 26, 2015. Please allow sufficient time for postal
delivery.
Thank you for your message. In the interest of protecting the...
privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on October 26, 2016. Please allow sufficient time for postal delivery.
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on May 9, 2016. Please allow sufficient time for postal delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Problem:
I have been working with [redacted] at Navient in resolving a complaint regarding an error Navient reported 4 loans 90 days late on my credit report. We thought this was resolved, but Navient has failed to fix the credit report as promised and it has been over 30 days. I have left several messages for [redacted] and she has not returned any of them. Her extension is [redacted] She refuses to return my calls and explain why my credit report has not been updated. I have attempted to work with others at Navient, but everyone tells me that it is [redacted]'s case and they cannot interfere or step on her toes.
Translate
Desired Settlement / Outcome
Desired Settlement:
select
Desired Outcome:
I need [redacted] to return my call and explain why my credit report has not been updated and then update the report as I was told would be done.
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on September 22, 2015. Please allow sufficient time for
postal delivery.
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 14, 2016. Please allow sufficient time for postal delivery.
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on February 18, 2015. Please allow sufficient time for postal delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. The matter has not been resolved. On April 28th I spoke with [redacted] employee ID [redacted] who stated that my file still needed to be reviewed by the Navient committee. It has been submitted and I was told to check back on May 11th.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Problem:
I recently was on a repayment program grandfathered in from Sallee Mae for a few years. My financial situation has yet to change. When the financial report was done to renew the program, they determined I can pay the full amount, which I cannot. I've sent in smaller payments since the expiration of my program as best as I could and have sent in several letters and emails requesting assistance to get back on the program, to no avail. I'm not sure why they are unable to come to the same balance we have left monthly after all of our debt. They're hurting my credit score and ability to afford basic life needs at this time.
Translate
Desired Resolution / Outcome
Desired Resolution:
Billing Adjustment
select
Desired Outcome:
I need to go back to 260 a month because paying double at thus time us not feasible.
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on November 16, 2015. Please allow sufficient time for
postal delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Navient didn't answer my question. why does't customer service provide me with all my accounts?
Thank you for your message. In the interest of protecting the
privacy of our customers, the Office of the Customer Advocate responded
directly to the customer via US Postal Service on April 28, 2015. Please
allow sufficient time for postal delivery.
A representative from the Office...
of Customer
Advocate contacted the customer by telephone on September 11, 2015 and resolved
the issue with the customer.
Revdex.com: I do not accept the response because I have not heard from Navient, neither by mail not a phone call. I feel as if they are hiding behind confidentiality. Because I have not heard from them I am not able to accept their response.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
It is the usual xxxx that companies provide: "we will investigate ourselves and we will find we didn't do anything wrong. The customer is always wrong." I have requested information from the company directly, I have pointed out the violations of the law (state law, California), and they still blame their mistake on me. It was not a simple mistake, it has been malicious and purposely deceiving the customer to obtain the most gains possible.I am preparing for a law suit against this provider for the violations of the law they are claiming they did, but refuse to accept it.
Regards,
With Sallie Mae, I have been sending student loan payments regularly for the past 8 or so years. Zero problems. They were just bought out by Navient. My first payment with Navient resulted in my receiving an email stating that my check bounced. I called my bank, who stated the obvious: my check is good. I had to make a payment online. Navient still doesn't know what happened to my check. It's under investigation.
Here's the kicker: ALL (I mean 100%) customer support is overseas (India & Philippines).
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[redacted] [redacted]
The representative from Navient somehow believes that threatening phone calls, which I have saved on my phone and taking money out of my account without permission is okay. They advised me that the payment to agreement was cancelled due to one of the scheduled payments not going through so how does that justify them taking money out of my account in August twice?? I would like to know that since the agreement was cancelled. These people are legalized crooks and need to be stopped!
Regards,
[redacted]
I was contacted by Navient in a timely manner and they worked quickly to resolve my issue. Navient also admitted fault-their representative provided me incorrect information which precipitated my complaint.Complaint was resolved to my satisfaction.
Thank you Revdex.com
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on June 26, 2015. Please allow sufficient time for postal
delivery.
Thank you for your message. In the interest of protecting the...
privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on October 26, 2016. Please allow sufficient time for postal delivery.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on May 9, 2016. Please allow sufficient time for postal delivery.
A representative from the Office of...
Customer
Advocate contacted the customer by telephone on March 15, 2016 and
resolved the issue with the customer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Problem:
I have been working with [redacted] at Navient in resolving a complaint regarding an error Navient reported 4 loans 90 days late on my credit report. We thought this was resolved, but Navient has failed to fix the credit report as promised and it has been over 30 days. I have left several messages for [redacted] and she has not returned any of them. Her extension is [redacted] She refuses to return my calls and explain why my credit report has not been updated. I have attempted to work with others at Navient, but everyone tells me that it is [redacted]'s case and they cannot interfere or step on her toes.
Translate
Desired Settlement / Outcome
Desired Settlement:
select
Desired Outcome:
I need [redacted] to return my call and explain why my credit report has not been updated and then update the report as I was told would be done.
A representative from the Office of...
Customer Advocate contacted the customer by telephone on August 17, 2015 and resolved the issue with the customer.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on September 22, 2015. Please allow sufficient time for
postal delivery.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 14, 2016. Please allow sufficient time for postal delivery.
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on February 18, 2015. Please allow sufficient time for postal delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. The matter has not been resolved. On April 28th I spoke with [redacted] employee ID [redacted] who stated that my file still needed to be reviewed by the Navient committee. It has been submitted and I was told to check back on May 11th.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Problem:
I recently was on a repayment program grandfathered in from Sallee Mae for a few years. My financial situation has yet to change. When the financial report was done to renew the program, they determined I can pay the full amount, which I cannot. I've sent in smaller payments since the expiration of my program as best as I could and have sent in several letters and emails requesting assistance to get back on the program, to no avail. I'm not sure why they are unable to come to the same balance we have left monthly after all of our debt. They're hurting my credit score and ability to afford basic life needs at this time.
Translate
Desired Resolution / Outcome
Desired Resolution:
Billing Adjustment
select
Desired Outcome:
I need to go back to 260 a month because paying double at thus time us not feasible.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on November 16, 2015. Please allow sufficient time for
postal delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Navient didn't answer my question. why does't customer service provide me with all my accounts?
Thank you for your message. In the interest of protecting the
privacy of our customers, the Office of the Customer Advocate responded
directly to the customer via US Postal Service on April 28, 2015. Please
allow sufficient time for postal delivery.