Raymour & Flanigan

At this point We wouldn't be able to look further into the records since TD bank is a separate finance institutionTheir Customer service line is ###-###-####Thank you,

I am still waiting for *** to contact me back regarding the refund I spoke with a representative over the phone, and they mentioned that a refund was not in the notes The only thing mentioned in the notes is something about a swapping of the item When I spoke with *** I specifically asked her "if I don't find anything on the showroom floor that interests me, can I get the refund?" She said yes, but didn't make mention of that in the notes.Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Good afternoon,In regards to the concerns raised by our customer, the local management team has reached out and discussed with the customer the reasons as to why we charge a "usage" fee to any furniture that is not damaged when we are looking to replace under their platinum protection planThe
customer has since come into our showroom and we are doing a special order for our customer for the table and table baseThe time frame for the special order was explained (can take up to weeks before it arrives)At this time our customer should be all set.Thank you!

Good Afternoon, The Sterns and Foster Warranty states the law label from the defective product is one of the needed requirements for the Limited Warranty to be validIt also states that "any product found to be in an Unreasonable Unsanitary Condition, meaning the product is so pervasively soiled that 1) an inspector is unable to conduct an appropriate inspection of the condition of the product without being exposed to potentially dangerous bodily fluids, blood borne pathogens, or other substances that could cause significant injury or 2) otherwise suggest that the product has been subjected to misuse well beyond ordinary wear and tear, IS NOT COVERED under this warranty." A copy of the Limited Warranty has been attached. The customer did purchase the additional insurance coverage, however, it expired in Should you have any questions or concerns, please let us know. Thank you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, but after reviewing my voice mail in box. I did not receive any voice mail from the business as claimed in their response. I will reach out to the business today and follow up with the telephone number they providedAfter I reach out to the business I will up date the Revdex.com with what have transpired and if I find that this resolution is satisfactory to me or not.
Regards,
*** ***

Good afternoon,After speaking with the local management team, we have confirmed that the credit for the customer was posted to their credit card on 12/20/Our Director of Customer Care in the New England area has reached out and left a voice mail for the customer in regards to this asking if they have any further questions that they are welcome to reach back out to us.Thank you!

HelloWe have offered the customer a reselect, which is a store credit to pick something else out of equal or greater valueThe customer has refused Thank you

Good afternoon, We were unable to locate the original order with the information provided in the complaintWe have reached out to the phone number provided (###-###-####), leaving a voicemail, and we sent an email to the provided address (***@gmail.com), requesting the original order
informationOnce a response has been received, we will be escalating this to the appropriate regional leadership. Thanks,-Dale

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We have scheduled a courtesy service for the customer. A technician will be going to customer's home on 3/23/to repair the damaged support legs for the bedThank you, TF*

Good Afternoon, Our local management team has offered the customer an even exchange (an exact replacement of current furniture in question) of the loveseat and chairWe have also provided the customer with a credit due to their experiencesWe have arranged delivery of the new loveseat and
chair later this week If you have any questions or concerns, please let us know. Thank You

Our Credit Manager has been in contact with Mrs*** and we have settled the accountThank you, T.F*

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that although they scheduled an appointment to come look at my couch, my satisfaction is yet to be determined.Although Raymour and Flanigan claims to have excellent coverage of your furniture if you buy platinum protection (as I did), I have found their customer service to be extremely lacking. They don't do anythingfor the customer except agree to come spot clean the couch
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
***, and find that this resolution is satisfactory to me. I called and left a message with John to let him know to rescind complain at R&F resolved this to my satisfaction. Thank you
Regards,
*** ***

Leadership has reached out to this customer and we have offered to exchange the dining table. A new table is scheduled to be delivered to the customer on 4/23/16. Customer has accepted the exchangeThank you, TF*

Mrs***, On behalf of Raymour and Flanigan, I apologize sincerely for not only the issues you are having with the dining table, but with service you have received up until this pointI have read over your complaint in its entirety, and at this point I will be relaying your situation, as well
as requests for service or replacement, to our escalation team in your areaThis team, which is comprised of directors and managers within your region, will be able to review and arrange the best resolution going forwardWe ask for 24-hours for our escalation team to respond back. Thank you

Our Credit Manager has reached out to TD BankWe have sent them the correct credit amount due and they have agreed to waive all interest charges that were added to the accountThank you, T.F*

Hello,We apologize about the delay the customer has had in receiving their promotional item! We have partnered with the manufacturer and are going to get this promotional item out to the customer ASAPWe were quoted business days for shipping. Thank you,Kevin

HelloThe platinum protection plan does cover bodily fluids on mattressesWe would have to set up a service to try and get the stains out first or the customer would have to send us photos of the stainsWe did call the customer and left a message explaining that and for him to return our
call Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***