Raymour & Flanigan

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my
complaint. For your reference, details of the offer I reviewed appear below
Neither the store manager nor the regional manager have contacted me nor are working with me on a resolution In fact I had left a voice mail for the regional manager and NEVER received a call back So Raymour's response that they are working with the customer towards a resolution is a blatant lie.
Regards,
*** **

HelloOn May 2nd, we picked up her mattress, box spring, and mattress protectorWe did refund the total amount of her sale via a checkThank you

Good afternoon,We have partnered with leadership in the customer's area and as of 10/16/we have been in discussions with the customer in regards to the amount of money that we were looking to offer the customer back due to the inconveniencesThe customer was originally offered 10%-15% back from
their order and declined this offerOn 10/16/we reached out again to discuss resolution with our customer and are waiting to hear back so that we can resolve this for the customer. Thanks

After reviewing customer's account, our management team has been working with the customer to make appropriate repairs to her bed. A repair is scheduled for Thursday, January 21, 2016. Thank you, T.F*

Leadership has reached out to this customer and offered customer store credit to pick out new furniture. Customer refused this offer, opting instead for just and exchange for the same merchandiseThe new sofa will be delivered to her on 6/7/Thank you, TF*

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
I was informed last week the money would be refunded into my account end of buisness day Friday December The money was never deposited
Regards,
*** ***

Good Afternoon, Our local management team in the Hartford area has processed the $refundThe refund will be in the form of a check and it will be sent to the customer in the mail At this time, we have left a message for the customer to call us back and confirm their current
mailing address Should you have any questions or concerns, please let us know. Thank You

Hello,We are sorry to hear that the customer is having an issue with a possible infestation! We are confident due to our best practices that the infestation could not have come from Raymour and Flanigan and the merchandise was delivered sanitary and clean. Raymour and Flanigan and the furniture
manufacturer do not cover any sort of infestations claims and we continue to urge the customer to contact and exterminator or trained professional.Thank you,Kevin

Good Afternoon - Leadership has contacted customer again and we will be picking up the merchandise and issuing a refund to the customer over the next couple of days. Thank you, T.F*

Good Afternoon,We have partnered with our management team in the Hartford area and we apologize for the pricing error While we are not able to honor the mis-marked pricing, we can offer the customer a $Raymour & Flanigan gift card towards a future purchase. Per the CT State
Department of Consumer Protection, the price on the item must only be honored if the item is a "consumer commodity," defined as a consumable productOur furniture is not considered a consumer commodity, and therefore does not qualify Should you have any additional questions or concerns, please let us know. Thank You!

Good afternoon,Our local management team from the Syracuse area reached out to the customer to discuss this further. We are offering the customer an exchange on the mattress that has been having issues withIf the customer has any further questions about this please let us
know. Thank you!

The credit has been processed to the customer's card, as of 6/8/Our system is showing she has a zero balance and a refund was keyed on 6/8/Customer should contact her bank/credit card company for further informationThank you, TF*

HelloWe have offered the customer a service to do an inspection on the springs and support of the loveseat, since the last time we went out was in November The customer has accepted this offer and scheduled for Saturday May 13thWe have explained once we get a report back from our
technician, we will follow up with him within hours with what options we have. Thank you

Good afternoon,Our local management team from our Buffalo service center reached out to the customer to discuss this situation with the customer. We are refunding the customer their money back and that we will be out to fix the customer's furniture. We also will order any additional
parts needed to help resolve the sofa. We will be in contact with the customer on the seat casings. If you have any additional questions about this, please let us know. Thank you!

Mr***, On behalf of Raymour and Flanigan, I'd like to personally apologize for not only the issues you have encountered with the sectional, but for the miscommunication and lack of follow up on our endI would like to send this situation to our escalation team in your areaThe
escalation team, which is comprised of regional mangers and directors, will be able to thoroughly review the problems you experiencing, and provide you with the best resolution going forwardI will also relay your request for a replacement of the sectional, as well as the additional store credit for the multiple inconveniences this situation has createdWe generally hear back from our escalation team within hoursIf you have any additional questions or concerns, please do not hesitate to let us knowThank you,***

Good afternoon,Our regional management team had reached out and spoken with the customer in regards to the fiance terms and interest rates to help the customer clear up any confusionTo resolve the customer concern, we will be sending out a gift card to the customer and the customer stated to our
regional team that they appreciated the follow up and the gift card.Thank you

Hello,Last time we were out was in March, at this point we need to the and inspect the product to look into optionsWe apologize the customer has not heard back from platinum protection but this type of issue actually is not covered under that warrantyWe have contacted our service center manager
who will reach out to the customer to set up an inspection to look into options. Thank you!Kevin

hello, The management team has worked with the customer and the issue has been resolved on our endThe customer has received a credit/refund to their *** *** account Thank you,

Good afternoon,Our local management team from the Duryea area has reached out to the customer to discuss about receiving credit, but is not satisfied with the 20% usage fee. We explained the reason behind the fees and the customer did not agree with them. We offered a $gift card and the customer declined and stated they will be contacting the Revdex.com. If you have any additional questions about this, please let us knowThank you!

The purchase under the complaint for *** *** was made under the financing account of *** ***He is the customer that we worked with and reached satisfactory resolution withMr*** accepted our offer to pick up the merchandise and refund fully his financing account with TD BankOur interaction with Mr*** have been very pleasantAs this situation is isolated, he was understanding that the actual source of the infestation is difficult to pin pointOur decision to pick up and refund the customer was a goodwill gesture to recognize an inconvenience and not an admission of liability by Raymour & Flanigan