Raymour & Flanigan

Good afternoon,Our local management team in the Queens area has reached out to the customer to provide them with a full refund of $1,on their order because the sofa did not fit in the customer's home.. If you have any further questions about this situation please let us know.Thank you!

Revdex.com: I have been in touch with MrS*** from Raymour and Flanigan and the issue is resolvedThank you
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Good afternoon,The response from our local team in her region stated the following in order to resolve the concern...We are ordering the casing and cores and upon them arriving into our warehouse we will be inspecting the frame again to ensure that everything is all setOur team stated that upon speaking with the customer that they were happy with this resolutionIf anything else is needed or outstanding in regards to this concern, please let us know so that we can further assist.Thank you!

Hello,After reviewing the customer response we see that the service was completed on July 1stAfter post confirming with the customer they notated that they were satisfied.Thank you,Kevin

Good afternoon,Our local management team from the Quakertown area reached out to the customer to discuss this further. We e-mailed the customer all of the information about her purchases and the total amounts. We reviewed this information with the customer and asked the customer to
contact our leadership team or stop into one of our showrooms if she wanted to further review these documents. We refunded her payments the customer made and placed those under her account with GenesisIf the customer has any further questions about this please let us know. Thank you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have
determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The photos have been sent and received by *** *** he claims he is waiting on photos from his adjuster this has been going on for weeks.]
Regards,
*** ***

HelloWe will be picking up the product on April 7th, Once that is complete we will be processing a refund back to the customer's financing accountThe customer has accepted this offerThank you

HelloWe have approved the customer's reselect for the media chestThe credit is available in the showroom nowWe have left a message on ###-###-#### to inform Thank you

Good Afternoon - I have reached out to Leadership to review and respond to customer's complaintThank you, T.F*

Good Afternoon, One of our local management teams has reached out to the customer to offer a $creditAt this time, this credit has been processedShould you have any questions or concerns, please let us know. Thank You

Leadership has reached out to this customer and offered customer store credit to pick out new furniture. Customer refused this offer, opting instead for just and exchange for the same merchandiseThe new sofa will be delivered to her on 6/7/Thank you, TF*

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***On Wednesday, September 2, 2015, Raymour
& Flanigan contacted me and said they wanted to resolve my issueI was contacted by their regional manager StevenHe invited me to come into the store and pick a new mattress for the same value as the one I initially purchasedThe new mattress was delivered on Labor Day and I am satisfied
Regards,
*** ***

Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. They did not have to/can't call me, I am deafInstead, the manager sent me an email to ask what I would like doneThe business refunded all of the money I paid, so far, on the layawayI may do business with them in the future, but not via their layaway system, it does not function, as planned
Regards,
*** ***

Hello,We are showing this as resolvedVia communication with the customer we have refunded the customer to keep the items as is due to perceived damages.MCR#*** 23-JUN-2016ORG#***
23-JUN-2016OK PER STEVE G 23-JUN-2016REASON: ONGOING QUALITY CONCERNS WITH SET 23-JUN-2016APPLY AS CHECK REQUEST ...EMAILED ACCOUNTING TO 23-JUN-2016EXPEDITE .EAD 23-JUN-2016CKTOBE CUT 6-24 24-JUN-2016ck overnighted 4992 24-JUN-2016Check was sent the 24th in the amount of 2141.70Thank you,Kevin S***

Management has contacted this customer after reviewing complaintThey reviewed with the customer our process. It seems there was some miscommunication along the way with regards to the financing options. Customer was offered $gift card for use on a future purchase. Management
will be re-training all Sales Associates with regards of how to present financing options to customers in the futureThank you, T.F*

The customer is more than welcomed to go into the showroom and express this to his sales person or managerThey are aware of the situation.thanks,

It was stated that my couches are out of warranty, however that is why I purchased the platinum protectionI would like to have my couches replacedGiving me money for couch that I paid almost 3,dollars and financed for is not a good enough solution for me.Do what is right by me and replace my couches with those of equal value. That is what I want. Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, I am awaiting for Raymour and the manufacturer to inform me of their replacement plan. Until then please keep this case active
Regards,
*** ***

Hello,We've followed up with the rep that the customer is working with and he hasn't received photosWe have had leadership reach out to the customer directly to hopefully provide his own photos showing the damageCustomer made a complaint regarding a puncture hole but the original damage was notated as cracking and peeling leather which wouldn't typically be coveredOnce we obtain photos from the customer we can make an assessment based on the platinum coverage.Thank you,

Our Leadership has reviewed customer's complaint. We have offered this customer full credit to replace her mattress and box spring. Thank you, TF*