Raymour & Flanigan

Good evening, In regards to the customer's concern, as of 12/4/the customer has been removed from all contact listsOur Customer Care Manager Shelley for our customer's region has reached out and left a voice mail informing the customer that they have been removed from the lists.Thank you!

Hello, We would obtain an eta once the parts/exchanged items are in route to us from the vendorOnce we get an update on when the items should be received we will updatethis on average takes 4-weeksI believe the customer is able to open a new claim should they continue to have an issue or contact our customer care leaders regarding an inquiry at ###-###-#### for assistance.Thank you!

Hello,We apologize about the customer frustrationsAgain we have processed a full refund but are unable to offer any further discount on the cost of the pieces. Thank you,Kevin

Leadership has reached out to this customer to advise that if they choose a lower priced mattress for their exchange, we will refund them the difference in price. Thank you, TF*

Good evening,Our local management team from Central Islip has reached out to the customer and left a voicemail with the customer to discuss a resolution with the customer. If you have any questions or concerns, please let us know.Thank you!

Good Afternoon, Our regional management team reached out to the customer and advised him that the large stains on the mattress do not qualify the merchandise for an exchange of a new mattress We informed the customer that we could make an exception if the mattress was professionally
cleaned If you have any questions or concerns, please let us know. Thank You.

Good Afternoon, Our regional management team reached out to the customer and advised him that the large stains on the mattress do not qualify the merchandise for an exchange of a new mattress We informed the customer that we could make an exception if the mattress was professionally
cleaned If you have any questions or concerns, please let us know. Thank You

Good Afternoon - I have reached out to Leadership and asked them to review and respond to customer's complaint. Thank you, T.F*

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.We did settle on a refund of the delivery fee but I have yet to recieve the check that we agreed uponWhat is the status of the refund check?
Regards,
*** ***

Hello, Per our leadership team, they have reached out to this customerThe following is a copy notes put in the accountThere is nothing more that can be done on our end.thanks,A/P processed a HD payable to contractor***left voicemail for customer to give us a call back in regards to the Revdex.comclaim on 10/07/compensated them delivery fee/paid for holeroom to be repainted/changed finance terms/ not sure what there/reccomplaint is. Have also offered to pick up furniture in the past, rejectedsince they were not satisfied

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Raymour and Flanigan's response is absurd and does not in any way address or take responsibility for the defect in the table and chairs The table is new, it is not old enough to have "accumulated damage over time" I reported that my table had just began to bubble in the beginning of July and was told by Platinum Protection that "we are sorry but two weeks is the soonest we can get a technician to your home"It is not in any way my fault that your technician was busy You would think that if this was such a time sensitive matter that a technician would have been immediately sent outThe table itself is not old so that is no excuse A table this expensive should not begin to defect in less than a year What does that say about the quality of your workmanship? I see an awful lot of consumer complaints about customers buying brand new furniture and paying more for platinum protection only to be told as soon as something is defective that Raymour and Flanigan Platinum Protection refuses to fix or replace the furniture....maybe a class action lawsuit will bring these deceptive practices to a halt I have placed a complaint with the NYS Attorney General's Office and I am forwarding your "response"to them because I want them to see just how Raymour and Flanigan handles customers after they have defrauded themThe NYS Attorney General's Office has been cracking down on the way soldiers are being scammed by local businesses in the Watertown, NY area and I can't wait to see how they conduct this investigation The only resolution I will accept is my dining room set to be replaced with a brand new non-defective set and I want my Platinum Protection Plan to remain in effect for the rest of the year term that I PAID for or a full refund of the money I spent on the dining room set By the way, I have included pictures of the defective furniture...I see that Raymour and Flanigan has changed their story from the tech saying that there were no defects to now saying that there are defects but they were caused over time There is no reason that the tech could not have tightened the arms on those chairs You can't tell me with a van that huge that he parked in my driveway that there wasn't a screwdriver somewhere in thereQUIT SCAMMING YOUR CUSTOMERS AND FOLLOW THROUGH WITH YOUR PROTECTION PLANS!
Regards,
*** ***

Good Afternoon, Our local management team in Pennsylvania spoke to the customer earlier this week and offered a replacement mattress of equal or greater valueIf you have any questions or concerns, please let us know. Thank You

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
As long as they refund my money by check and pick the sofas from the address where they were delivered as they promise for now and the pick up is scheduled for August 3rd
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
They have not called meAnd, I have received no messages from them

Hello,Per our leadership team, At this time that would be the only thing we can offerThe piece is three years past the warranty date and as a show of goodwill we’ve offered the customer $towards finding a replacementWe did work with her to determine if the damage was fixable but
unfortunately it is not.Thanks,

Good afternoon,Our local management team from the Queens area reached out to the customer to discuss this situation. We let the customer know that she can come on 5/2/and just get the parts instead of bringing her old table back. If you have any additional questions about this, please
let us know. Thank you!

Good afternoon,In regards to the customer's concern with the love seat, as of 11/30/the love seat has been approved for a reselect in our show roomWhat a reselect means, is that the customer will be provided with a credit in the showroom for the cost of the love seat to be used in the
purchasing new furniturePlease let us know if anything else is needed!Thank you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I tried to email the rep *** but she blocked my email address even though I never emailed her beforeShe gave me her email to contact her with an issue then she blocked meanyway the reason I emailed her is that when she spoke to me she mentioned that they were going to send $gift card which I understood as Visa gift card that I can use anywhere as compensation for the frustration and delay they caused and also because they were still unable to address the original issueWhen I found out it was a store gift card I realized it's useless to me given it's a furniture store and I can't buy much for $without paying multiple foldsI also don't need anything from there which renders the compensation useless
Regards,
*** ***

We have reached out to this customer to advise him that we have ordered new legs for all three pieces of the living room set. The legs will be all the same color. We had to order the legs from our Vendor. They have advised us they are shipping the legs to us 5/3/and we should receive them approximately to business days later. Once they arrive and have been inspected, we will contact the customer to schedule a technician to go out to his home to replace/tighten all the legs on all of the living room furnitureThank you, T.F*

Good Afternoon - I have reached out to our Leadership to review and address customer's complaint. Thank you, TF*