Raymour & Flanigan

Good Afternoon, Our local management team in our Suffern location has offered an even exchange, in which the customer will receive brand new pieces of furniture that they had previously purchasedAt this time, our management team has left a message with the customer so the delivery of the new
items, and the pickup of the current items in their home can be arranged If you have any questions or concerns, please let us know. Thank You!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is somewhat satisfactory to me What I ado not agree is that they would NOT OFFER ME 50% off, only wanted to deduct $for the hassle and being this is now their 4th attempt in bringing me food furniture and not damaged! How they wrote their response is wrongI did not want financing over 50% offAll I was given was financing instead of months financing as I was suppose to originally haveI was also told what day would work for you I said a TuesdayI was called about hours ago and was told I’m callimg with your delivery time for tomorrow with out asking if tomorrow worksThis company has a lot of things to work on! I do have to say I will NEVER purchase again from this companyI’m still upset especially at how they tried to respond making it seem I chose something over another which they never gave much options
Regards,
*** ***

The purchase under the complaint for *** *** was made under the financing account of *** ***He is the customer that we worked with and reached satisfactory resolution withMr*** accepted our offer to pick up the merchandise and refund fully his financing account with TD BankOur interaction with Mr*** have been very pleasantAs this situation is isolated, he was understanding that the actual source of the infestation is difficult to pin pointOur decision to pick up and refund the customer was a goodwill gesture to recognize an inconvenience and not an admission of liability by Raymour & Flanigan

Good evening,We have worked with our local mangement team who reached out and spoke with the customerFor this situation, we have provided the customer a reselection (credit back in the showroom to use to purchase new furniture) at a 75% value back due to damages that are generally not covered
under our Platinum Protection PlanAs of 2/13/18, we have submitted the reselection to the *** *** *** *** NY showroomPlease let us know if there are any other additional questions or concerns.Thanks

Revdex.com:
I have reviewed the response made by the business in reference to complaint
ID ***, and the issue is not resolved. I'm having a hard time finding a replacement table that will fit in my kitchen. The issue is not resolved and I will notify when it is
Regards,
*** ***

Hello, This customer was given a full credit for bed $and purchased new headboard and frame

Our Leadership has reached out to this customer to offer replacement of the sofa. We are waiting for customer to contact us to schedule the delivery of the new sofa. Thank you, T.F*

HelloThe platinum protection plan is an accidental coverage that covers something that someone in the home can do to it, that's due to a specific incidentWe do require that we be contacted within to days after any damages are noticed, so that they don't accumulateThe platinum
protection plan is a repair program, if damages are covered and we can not repair them, at that point we would offer a replacementWe can offer the customer a refund for the amount of her platinum protection plan. Thank you

Hello,We are showing that as of December 31st the storage unit has been deliveredWe apologize about the delay and any inconvenience this may have caused.Thank you,Kevin

Good evening,We have spoken with our regional team to find resolution for this situation and we were informed that they reached out and spoke with the customer on Friday 9/22/and informed them that there will be a contractor heading to the customer's home on Tuesday 9/26/at 4:30pm to
assist with the home repairs.Please let us know if there is anything in addition that we can assist with.Thank you!

HelloWe have offered the customer a refund and she has accepted our offer. Thank you

Good Afternoon - I have reviewed customer's complaint and her account We had a service technician out to her home on 11/14/ We were able to service the stools and bench, but the claim on the dining table was denied I am reaching out to our service center for copies of the technician's photos
so we can further review customer's claim for the dining table We will reach out to customer with a resolution once we have reviewed the photosThank you, T.F*

Good evening,Our local management team has reached out to the customer on 3/12/and left a voice mailThe message that was left had informed the customer that our techs would not be using any materials that would further harm the furniture and that we have come out to the home twice as a
courtesy to assist with their concernsWithin the message it also stated that we are not able to complete refinishing and that if the customer was looking for this, that they would need to seek out an outside repair company.Thank you!

Leadership has reviewed the customer's complaint and reached out to offer her the option of credit in the store and a 10% restocking feeCustomer has agreed to this offer and we are delivering new merchandise to her on 4/30/Thank you, T.F*

Good afternoon,On 12/22/2017, the management team within the customer's area had reached out to ###-###-#### and left a voice mail in regards to the customer's concernOn the message that was left on 12/22/17, the management team was extending to the customer an offer of a replacement on their
furnitureThis team can be reached at ###-###-#### to further discuss.Thank you!

Leadership has left voicemail messages for this customer within the past days to schedule an exchange of the Bookcase, since the part order was delayedCustomer can contact us ###-###-#### to schedule the delivery of the new BookcaseThank you, TF*

Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. They did not have to/can't call me, I am deafInstead, the manager sent me an email to ask what I would like doneThe business refunded all of the money I paid, so far, on the layawayI may do business with them in the future, but not via their layaway system, it does not function, as planned
Regards,
*** ***

Hello,per Credit management, they have updated the customers accountNo payment is due until November.thanks,

Good afternoon,Our local management team from the Queens area attempted to reach out to the customer on 5/15/to discuss this situation further. We were not able to reach the customer and left a voice message to have the customer contact us to discuss. TD Bank has verified the customer was late with their payments and can contact TD Bank to discuss this situation further. If the customer has any further questions about this please let us know or the customer can call TD Bank. Thank you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
THE OFFER OF HANDLES DOES NOT MAKE SENSE THEY JUST NEED TO BE REATTACHED SO THEY DO NOT FALL OFF I WOULD BE WILLING TO PAY THE $WITHOUT A CHARGE FOR PARTS THAT ARE NOT NEEDED.
Regards,
*** ***