Raymour & Flanigan

Good Afternoon, Our local management team in New Jersey has left a message with the customer in regards to the home damagesWe will thoroughly review and inspect the new sofa and love seat before being deliveredWe have been informed that the customer had an electrician check the power in their home to confirm that is not the issue The management team advised the customer that if the issues persist, we will see what other options we have available If you have any questions or concerns, please let us know. Thank You

Hello,It appears the customer has spoken with store management and 217$ has been processed through to the customers financing to offset the difference in the credit and new purchaseIf the customer would still like to see an itemized bill and transactions step by step it may be best for the to
schedule a meeting with store management to go over. Thank you,Kevin

Good morning,In regards to the customer's concern, our local management has been in contact with Mr*** and offered a reselection (a credit in the showroom for the price of the original furniture to use towards the sale of new furniture)Mr*** was informed that he would need to contact
the local show room to schedule an appointment with a show room managerMr*** was happy with this resolution. Thank you!

Hello,Our leaders in customers area reached out to the number on filespoke to the mom about the bed and the Revdex.com claim that was filedThe customer is ok with the exchange for tomorrow, confirmed the pcs and the address along with timeframeThe mother going to have her daughter call back about the
Revdex.com claim because we asked if they were looking to have the PPP refunded back to them, but the mother was not ok with that idea and still wants itThe mother is going to call the leadership team back because shes not sure why the daughter contacted the Revdex.com, because this is not even a Platinum claim.thank you,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThank you for your correspondence and assistance in resolving this issue.
Regards,
*** ***

Good afternoon,Our local management team from the Central Islip area reached out to our showroom in Garden City to reach out to the customer to discuss this further. We are going to pick up the merchandise and refund the customer back. If you have any additional questions about this,
please let us know. Thank you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that
this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I finally did have the opportunity to speak with the delivery manager and she stated she knew nothing of my complaint previously, which I thought to be untrue since I have an email from a customer care rep, Yakeisha *** on 12/
Asking for photos of the table and stating I would be hearing from the delivery manager the next weekI also was assigned a code tracking my complaint/ call= *** ***She also stated she spoke with the delivery guy and he admitted that he had made a repair to the tableBut she portrayed that it was just a minor repair that is ok for them to doI explained it was NOT a minor repair, that the leg appeared to have been broken off and glued back on, and that the delivery guy bold faced lied to me about it when I asked if everything was okShe admitted it was misleading but would not say it was outright deception, which it clearly wasI have attached the photos of the front and back of the table leg, so u can clearly see this is not minorThroughout the conversation she lacked sincerity and I don't even recall an apology or a true intent to make it rightI was told that she could only offer me in credit and explained that they also replaced the table as if they had done me a favorThey SHOULD HAVE replaced the table, I did not pay for a broken and repaired table!!! They shouldn't act like I should be grateful they replaced itI did not accept the in credit as I felt a percent off my complete order for the lack of service and the deceptive practices by their delivery team.I was then referred to another manager who seemed annoyed with me at bestHer tone and how she addressed the complaint suggested she felt replacing the table was enough and that she didn't believe the delivery team repaired anything, but was assembling the table in the back of the truck as he originally stated to meI don't think she has even seen the photos or knew that he admitted to repairing the table to the delivery managerIf she was aware of these things then her demeanor was less than apologeticIn fact I almost felt like some of the things she said she was inferring that I damaged the table.she offered dollars more which I declinedShe kept saying that's fair and reasonable considering the cost of the table,and perhaps she would be correct if this was damage that occurred in driving the truck over that no one saw or was aware ofThis is not about the table, it's about the premise! The delivery driver intentionally repaired major damage to a piece of furniture and lied to the customer that it was not damaged and there was no problemConsidering a table has legs and one was broken and glued back together, thats major damageNow what would have happened if I hadn't saw the damage until next year? I still would have a table I paid full price for, that was deceptively provided to me damaged I would have been out of luckThe customer should never be placed in a situation like this from a trustworthy businessThe customer should not have to prove they have been screwed over by the delivery teamThe manager said it's a case of he said she saidWell I have photos showing the damage and he's admitted to making a repair in the back of the truck, I disn't see any other defects on the table so they should be putting this together and realize they have a liability on their hands having a delivery team that thinks nothing of doing this to customers.I feel a proper way to make this right is to credit me a discount on my complete purchaseI love the product but their delivery deception and the ridiculous way they try to avoid taking responsibility and keep denying any wrong doing on their part only enflames the disappointment I now have for this retailerI feel 25% off the total I originally financed for the actions of their employee providing damaged prroduct knowingly, for the lack of customer service resolving the problem, for the lack of acknowledging and taking resposibility for the actions of their employees, and displaying unprofessional demeanor in responding to a customer complaintThe customer is not always right, but in this scenario thats the right thing do do
[To assist us in bringing this matter to a close, we would like to know your view on the matter.BEST REGARDS,
*** ***

Hello,Credit has been sent over to the store for the customer to replace her bed set.She should call the jersey city store to speak with a manager ***thanks,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that
this resolution is satisfactory to me.
Regards,
*** ***
While we have a verbal agreement, we haven't received an invoice regarding the refund of the transactionPlease keep case open until further updateThank You for your support in this matter. Mr& Mrs

Good afternoon,We have partnered with local management and were able to connect with the customerAt this time the customer has agreed to keep their furniture for the originally charged priceAt this time, the customer is all set.Thank you!

Hello,We do have to set up a service with one of our technicians Al for an inspection on the new mattress, that was just deliveredOnce we receive our report back from him, we will follow up with the customer on what the next steps are Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

HelloWe have spoke with the customers and was informed issue has been resolvedWe did offer service, which the customers have refusedWE also offered a $gift card and the customer have accepted. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I will continue to wait for a response especially when they refuse to respond in writing (although I have asked numerous times) as they do not seem to want to document anything they say
Regards,
*** ***

Good Morning - I have reached out to our Leadership to review and respond to customer's complaint. Thank you, T.F*

Hello,While we apologize about the confusion and acknowledge there was an error made the customer was given the terms originally discussed at the point of selecting a different pieceWe confirmed with the customer that the piece was more expensive upon making her select.While the wrong terms were
originally sent we did go over the error with the customer before she signed the correct terms (which again the customer was aware of the higher cost)This was a signed valid document.Thank you,Kevin

Hello,The order has been fully voided and a refund processedLeadership has also left a message and sent an email to the customer to go over. Thank you,Kevin

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12793137, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** I will not accept the response by Raymour&Flanagan, because the last payment was done by me and my balance due was $It is obvious that I paid all that I owe for Raymou&Flanagan, so it is Raymour&Flangan full responsibility to clear this out to $because of their unfair business tricks; all I paid to Raymour&Flangan, nothing with TD or any financial firm

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Last week I went to my local Raymour and Flanigan store and with the help of a store manager Larisa, by the way very plesant and professional lady, I was able to order a quality Bedroom set plus a Day bed for my child spending $more additionally to the store credit which is around $issued by R&F for fallen apart low quality furniture, that they will pickup tomorrow and will deliver a new furniture August 26, but I still was charged the 20% "usage fee" for the junk they sold to me beforeThey refuse to take back the desk with hutch too, claiming it was a floor sample and I cant return it whatsoever, which is very unfair- even a floor sample got to be a good quality that I deserve as a loyal customer, besides the fact that I didnt get it for freeI am still would like to return the desk with hutch, so I can add another $to the issued store credit and get a better piece of furniture, also I would like to be NOT CHARGED 20% "usage fee" whatsoever and be returned to me as a store credit, since its not my fault that R&F sold me that junk that falls apart
Regards,
*** ***

I am still waiting for *** to contact me back regarding the refund I spoke with a representative over the phone, and they mentioned that a refund was not in the notes The only thing mentioned in the notes is something about a swapping of the item When I spoke with *** I specifically asked her "if I don't find anything on the showroom floor that interests me, can I get the refund?" She said yes, but didn't make mention of that in the notes.Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***