Raymour & Flanigan

Hello. The customer is outside of any warrantyOutside of the warranty there is no replacement optionWe did offer a one time courtesy service to make repairsWe have also offered the customer a $gift card and the customer has accepted. Thank you

Good Afternoon, Our local management team in the Central Islip area has reached out and spoken with the customerWe have offered a replacement piece of furniture at this time If you there are any questions or concerns, please let us know. Thank You!

Hello,Per notes in customers account, we are picking up the table and issuing a credit to replace.Thanks,

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
They said they would bring another couch on June 7th after they deliver it and the pillows fit the way they are suppose to I will then know if I'm satifiedThank you for your help on this matter *** ***

Good Morning - I wanted to let you we have resolved this with customerShe is receiving store credit for her furniture and we will be delivering new furniture on 8/26/15.Thank you, TF*

The customer is more than welcomed to go into the showroom and express this to his sales person or managerThey are aware of the situation.thanks,

Leadership is reviewing customer's complaint and will reach out to him with a resolution within hoursThank you, T.F*

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your
reference, details of the offer I reviewed appear below
Regards,
*** *** ***
They offer me a credit but there isn't any mattress at around the same price that I paid for the defective oneThey want me to get a more expensive mattress way over my budget!!! At this point I would like my money back and try to get a mattress somewhere else!!!

I have been advised by my Leadership that on 5/20/2016, we have issued a credit to this customer in the amount of $for items that were not delivered. Thank you, T.F*

Good evening,From review of the account, it appears that on 9/19/the customer spoke with our online E-commerce team and was given a one time reselect option to choose a mattress of their choiceThe new sales ticket for the new sale is *** with a delivery set for 9/26/2017.If this
information is incorrect, please let us know so that we can partner with the E-commerce team to make any needed adjustments for the customer. Thank you

Good afternoon,Our local management team from the Woodhaven area reached out to the customer to discuss this further. We provided the customer a $credit to his account to cover the late charge. If the customer has any further questions about this please let us
know. Thank you!

Hello,We've reviewed the photos and due to the extent of the damages we would be unable to coverThere is also multiple areas of scratch marks and excessive staining on top of the frame and footrest damageIt is stated in the platinum warranty that any damage must be notated within business days
of occurring and it looks like there has been excessive customer caused damage that has occurred over timeWe can certainly offer a full refund of the customers warranty for 349.95$.Thank you,

Hello,We are truly sorry for the inconvenience, I've checked out records and the refund has been processed in full as off the 1st*** *** ***UL-MV R P
1257.07 It was sent back to a MasterCard visaShould the customer ever wish to give us another chance at their business we'd like to extend a 200$ g/cThank you,*** ***

Good Morning - We recently sent a Service Technician out to this customer's home Upon receiving the technician's report, the Leadership offered customer a Reselect (gave him store credit to purchase new merchandise) Customer accepted this offer Thank you, T.F*

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

The customer has been approved for a courtesy reselection of the mattress in question, allowing them to apply the amount paid on the old one to the new one selectedCustomer is all set as per regional management.Thanks,Dale

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and pending the outcome of the inspector's visit and subsequent return/exchange of merchandise, I find that this resolution is satisfactory to me.
Regards,
*** ***

HelloOn May 2nd, we picked up her mattress, box spring, and mattress protectorWe did refund the total amount of her sale via a checkThank you

Hello,Even though their last response says they have not heard
from me; I did speak with someone several days ago who was professional and went over the issue with me She confirmed that based on their test they cannot find anything wrong and cannot change the mattressI went over my dissatisfaction with the lack of customer service received and she was very sympatheticOther than saying she will work with her team to correct the lack of customer service, she also said they will send me a $gift card which I have yet to receiveI did not expect to get a new mattress but I expected the apology I received and hope they follow through with sending me the gift card.regards
*** ***