Complaint: ***I am rejecting this response because: Your e mail stating my item was delivered requested that I reply to state that I HAD MY ITEMSince I did NOT, I waited until I DID have it to notify you A: that I had it and B: that it was unacceptableYour e mail and policies were unclearNEXT - if you had NO intention of making this right, WHY did you have me take and send you not ONE but TWO sets of photos of the lying vendor's merchandise? You know the consumer complaint sites are FILLED with POSHMARK horror storiesIt will give me great pleasure to read of Poshmark's demise and departure from the online business world- you have no business in business and no ethics and are unworthy to existRefusing to do the right thing by a clearly wronged consumer speaks VOLUMES>>> Just to be clear, the right thing is to refund me in fullOne more time I will send the item anywhere you say....if relisting is such a great remedy, take care of your customer and YOU handle that.Sincerely,*** ***
I have sold many things on poshmarkI currently have $*** that is redeemable in my account, and $*** thats pendingWhen I clicked on to get a direct deposit it said that a verification code has been sent to my email (this was back in April)I kept repeating that and hadn't even gotten the verification code which made me not get MY money out of my accountI emailed them a total of about timesThe first email I sent got a reply within about days (which they say should be hours)They gave me an option to add their email to my contacts in my phone and that didn't workI replied that this supposedly easy fix did not work and I still didn't get an email from them with my verification codeI sent back an email stating it didn't work and would hope to get this fixed soonThey didn't replyI sent another email about a month ago and didn't get a responseA few days ago I sent another email and (I would call a number but they oddly don't have any other way of reaching t
The user reported to us that she has only received socks instead of the dressesOur records show the user re-listed the exact items back in her closetThe user has abused their privileges on our platform
and have thus disabled her accountFor this reason, we consider the case closed
Initial Business Response /* (1000, 7, 2015/12/16) */
This account has been suspended because our system has detected that the user have been creating multiple fake usernames to receive referral creditsWe consider this activity fraudulent and do not allow it on our platform
We can provide
records that the two referrals the user have had is the same name and address listed
Thank you
Initial Consumer Rebuttal /* (3000, 9, 2015/12/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I can provide proof that their users were not created by myselfAlthough they didn't want this proofOver Thanksgiving we had family in town, these users were family, and could not find anything that would suit what they like so they found something I would likeThey will NOT look into the credit cards used which are under THIER names and addressesThis pretty much means that only one user per household, but they do NOT mention this in any terms in their agreement
Final Business Response /* (4000, 11, 2016/01/07) */
We suspended this account for referral credit fraud
I PURCHASED A HANDBAG FROM POSHMARKTHE HANDBAG WAS DESCRIBED AS NEWTHE HANDBAG HAS DAMAGES THAT WERE NOT LISTED IN THE ADI WANT TO RETURN THE HANDBAGPOSHMARK HAS A 72-HOUR WINDOW FOR RETURNSI HAVE ATTEMPTED TO CONTACT POSHMARK THREE TIMES BUT ONLY GET A GENERIC SPONSE FROM A DO NOT REPLY ACCOUNT SAYING THEY ARE WORKING ON THEIR EMAIL PROGRAMNOW IT IS PAST THE 72-HOUR RETURN WINDOW BECAUSE POSHMARK WILL NOT RETURN MY CONTACT
I sold an item on Poshmark on 07/06/On 07/09/2018, the buyer opened a case against me and requested to return the item claiming it was misrepresentedI offered to let buyer return it if poshmark approved and if it was within poshmark's return policyPoshmark approved the buyer's return despite the fact that the picture she sent as evidence looked exactly the same as the picture I posted in the listingIt is now days later and I have not received my item back, no tracking has begun on the prepaid label that Poshmark sent to the buyer, and I have not been released my paymentPoshmark's "Posh Protect" states that buyers have days after a return is approved to ship the item backI have sent several emails, attempted to contact via Facebook, and Facebook messengerThe customer service at Poshmark is horribleI have only been sent back vague emails and the last one that was sent back to me on 7/stated they were giving her a "final hours" to return the itemI sent bac
This site alleges to prohibit the sale of REPLICA goods ( purses, jewelry, clothing , etc) They take 20% of all of sales and ALLOW replicas to be sold from their site ( ILLEGAL ) Numerous people have reported these sellers to them yet they do nothing because they are making illegal money from these sales
This business has horrible customer service! Being a first time buyer on this website I was assured that I would be receiveing an item that was new with tags and had never been worn or tried on but when I received this item this was not trueI have reached out to customer service well over times and have not received any help or even any remorse regarding this situationDo not spend your money with this company or spend your money because they ask as if the customers are worthless once they have your moneyI have sent photographic evidence, email eveidence and offered to send the item back to no availThis has been a horrendous experience and I would not recommend anyone to use Poshmark
Initial Business Response /* (1000, 5, 2014/11/11) */
We highly encourage prospective buyers to ask as many questions as possible before making a purchase, including dimensions, materials, etcSeller offered to send the buyer more photos, but the buyer was unresponsiveOur guidelines say
that if a buyer receives an order not as described to notify us within days of delivery by opening a case within the appThis does not guarantee a return, as each listing states all sales are final, but we do conduct and investigation into the orderUpon further investigation the buyer received Posh Credits as well as getting to keep the merchandize
I sold pairs of pants to a buyer on Poshmark and was advised recently that she is now saying she received pair of pantsI packaged pairs, laid them out the night before and had a thank you card insideThe package was also heavy as well due to the types of pants in the package/boxI have now been told she is claiming she has pair, which means Poshmark is saying that I won't get my money, plus I am losing inventory that I could sell to someone else and I do believe she is lyingI checked the pants before I mailed them out to ensure that they were in immaculate condition as I mentioned in the post and they wereI gave her a discount additionally as well because she was buying and now Poshmark is saying she is claiming only pair came, which is not trueI have star ratings and have been on Poshmark for almost a year and have never had ANY issues with ANY of my client'sIf you or Poshmark look at my history and how much I've sold and the customer's I've made happy and gi
I made a purchase from a seller through PoshmarkThe seller had contacted me to tell me that she had made a mistake and mailed my purchase to the wrong address and that she had been trying to get a hold of Poshmark who wasn't returning any of her emailsIn the meantime, I had tried emailing them myself which I had received two emails back, one that they would not cancel my order and sent her my payment anywayThey stated that they would reimburse me $which is a HUGE exception with them and since I didn't ask to cancel my order within three days of my purchaseI emailed back stating that in my past emails that I had no idea that all this was going on and it was the seller who contacted me letting me know the confusion after the three daysI searched the site and it states that you can't cancel an order till after daysI'm frustrated and confused and would like a full refund of the purchase and shippingIt should be between the seller and Poshmark not me as the buyer who was s
Disgusting products and Customer service support This company robbed me of a product I was suppose to be delivered and instead of handling it they did nothing to help me out and give me the product I deserveI will be sure to never use this application again, and tell everyone I know in the silicon valley where I live how terrible this App and company is
I was recently scammed by a buyer on Poshmark, and had a pair of name brand Lululemon leggings, valued at $stolenPoshmark refunded the scammers money, and left me without my merchandise or paymentThey leggings were in like new condition, and I promptly mailed them to the provided address once the buyer submitted their payment infoThe order *** was then marked as a claim by the buyer, and they falsely stated I had sent them a pair of Foreverleggings valued at $I come to find out the buyer took pictures of an item they already owned and falsely claimed they never received the Lululemon leggings I mailed themNow I am out an almost brand new pair of $Lululemon leggings, and Poshmark refuses to pay me for the purchase, which I absolutely mailedI did everything by the book, and followed protocolI mailed the merchandise as advertised and in perfect conditionUnfortunately, Poshmark sided with the buyer who successfully scammed me and received m
Order Date: Jun 2, *** Order #: *** Seller: *** I purchased a *** watch on poshmark which was described as "needing a battery," by the sellerI mailed it to *** for repair, and they contacted me with a $*** repair bill which did NOT include a battery changeThe issue was not the battery as the seller advertisedI then contacted poshmark with the *** estimate attached as I would like a refund for not as describedPoshmark declined to issue me a credit or refund as three days had passedHowever, with a *** watch purchase, it is impossible to get a repair estimate in the time frame allowedIf I take the watch to a local jeweler then I void any sort of warranty or future repair work by MicheleI am a long time and frequent poshmark customer and I am very disappointed in how this was handledThis item is defective and not as described and poshmark needs to take responsibility for thisI am becoming skeptical about future purchases for l
Re: Order *** There was some problem with a second shipping attempt for an item I purchasedMore than once -the most recent being on or around 11/13/18- I requested that a manager contact meNone hasHema and Alex are the Poshmark employees who responded to my emailsThere were lengthy delays in responding to my emails, and the information provided by Poshmark was vagueI want to know exactly what happened with the second shipping attempt and why Poshmark canceled my orderThank you, *** ***
When someone purchase an item/items at PoshmarkIt charges your card and hold it till you receive the item to inspect and approves itThen they release the payment to the sellerI purchased a used sandal from Poshmark but unfortunately when I received the item it was not the correct size and not described as it is by the sellerI contacted the seller and explained the situationshe/he refused to accept the returnthen I contacted poshmark support and explained the situation but for some reason part of my text to the support was removed; where I said the item was not described as it should bethe only part was stayed on my complain was about the sizeEven on the chat with the seller they removed the part I was talking that the item was not described as it should beafter a day poshmark support sent me a refusal email for the case saying my reason is not acceptablePoshmark released the payment without my AuthorizationStill do not understand why part of my complain email was
I sold a designers item on the poshmarkThe poshmark sent me the shipping label with the wrong addressI mailed the item with the provided by poshmark label to a wrong personAs a result I didn't have paid and don't have my itemI was trying to contact poshmark's customer service for more than a week but they just ignore me
It is each user’s responsibility to enter their own information accurately on Poshmark.
As stated in an email on May 29th from a member of our Operations team, the 'Bank Name' entered upon redemption is for internal useThe routing number is the bank ID and determines which
bank the direct deposit is sent to
Additionally, the only option we can present is to request to file a reversal in which we would submit an official reversal with our bank to attempt to retrieve the funds from the account number you providedIf the user would like to move forward with this process, we ask that they respond directly to the last email they received on May 29th for further assistance
According to our dispute management team, the customer was last assisted with their inquiry on July 14th, ***If the customer has any further questions or concerns regarding their purchase, they may respond directly to our team’s last email
Due to this, we consider the matter resolved
Complaint: ***I am rejecting this response because: Your e mail stating my item was delivered requested that I reply to state that I HAD MY ITEMSince I did NOT, I waited until I DID have it to notify you A: that I had it and B: that it was unacceptableYour e mail and policies were unclearNEXT - if you had NO intention of making this right, WHY did you have me take and send you not ONE but TWO sets of photos of the lying vendor's merchandise? You know the consumer complaint sites are FILLED with POSHMARK horror storiesIt will give me great pleasure to read of Poshmark's demise and departure from the online business world- you have no business in business and no ethics and are unworthy to existRefusing to do the right thing by a clearly wronged consumer speaks VOLUMES>>> Just to be clear, the right thing is to refund me in fullOne more time I will send the item anywhere you say....if relisting is such a great remedy, take care of your customer and YOU handle that.Sincerely,*** ***
I have sold many things on poshmarkI currently have $*** that is redeemable in my account, and $*** thats pendingWhen I clicked on to get a direct deposit it said that a verification code has been sent to my email (this was back in April)I kept repeating that and hadn't even gotten the verification code which made me not get MY money out of my accountI emailed them a total of about timesThe first email I sent got a reply within about days (which they say should be hours)They gave me an option to add their email to my contacts in my phone and that didn't workI replied that this supposedly easy fix did not work and I still didn't get an email from them with my verification codeI sent back an email stating it didn't work and would hope to get this fixed soonThey didn't replyI sent another email about a month ago and didn't get a responseA few days ago I sent another email and (I would call a number but they oddly don't have any other way of reaching t
The user reported to us that she has only received socks instead of the dressesOur records show the user re-listed the exact items back in her closetThe user has abused their privileges on our platform
and have thus disabled her accountFor this reason, we consider the case closed
Initial Business Response /* (1000, 7, 2015/12/16) */
This account has been suspended because our system has detected that the user have been creating multiple fake usernames to receive referral creditsWe consider this activity fraudulent and do not allow it on our platform
We can provide
records that the two referrals the user have had is the same name and address listed
Thank you
Initial Consumer Rebuttal /* (3000, 9, 2015/12/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I can provide proof that their users were not created by myselfAlthough they didn't want this proofOver Thanksgiving we had family in town, these users were family, and could not find anything that would suit what they like so they found something I would likeThey will NOT look into the credit cards used which are under THIER names and addressesThis pretty much means that only one user per household, but they do NOT mention this in any terms in their agreement
Final Business Response /* (4000, 11, 2016/01/07) */
We suspended this account for referral credit fraud
I PURCHASED A HANDBAG FROM POSHMARKTHE HANDBAG WAS DESCRIBED AS NEWTHE HANDBAG HAS DAMAGES THAT WERE NOT LISTED IN THE ADI WANT TO RETURN THE HANDBAGPOSHMARK HAS A 72-HOUR WINDOW FOR RETURNSI HAVE ATTEMPTED TO CONTACT POSHMARK THREE TIMES BUT ONLY GET A GENERIC SPONSE FROM A DO NOT REPLY ACCOUNT SAYING THEY ARE WORKING ON THEIR EMAIL PROGRAMNOW IT IS PAST THE 72-HOUR RETURN WINDOW BECAUSE POSHMARK WILL NOT RETURN MY CONTACT
I sold an item on Poshmark on 07/06/On 07/09/2018, the buyer opened a case against me and requested to return the item claiming it was misrepresentedI offered to let buyer return it if poshmark approved and if it was within poshmark's return policyPoshmark approved the buyer's return despite the fact that the picture she sent as evidence looked exactly the same as the picture I posted in the listingIt is now days later and I have not received my item back, no tracking has begun on the prepaid label that Poshmark sent to the buyer, and I have not been released my paymentPoshmark's "Posh Protect" states that buyers have days after a return is approved to ship the item backI have sent several emails, attempted to contact via Facebook, and Facebook messengerThe customer service at Poshmark is horribleI have only been sent back vague emails and the last one that was sent back to me on 7/stated they were giving her a "final hours" to return the itemI sent bac
This site alleges to prohibit the sale of REPLICA goods ( purses, jewelry, clothing , etc) They take 20% of all of sales and ALLOW replicas to be sold from their site ( ILLEGAL ) Numerous people have reported these sellers to them yet they do nothing because they are making illegal money from these sales
This business has horrible customer service! Being a first time buyer on this website I was assured that I would be receiveing an item that was new with tags and had never been worn or tried on but when I received this item this was not trueI have reached out to customer service well over times and have not received any help or even any remorse regarding this situationDo not spend your money with this company or spend your money because they ask as if the customers are worthless once they have your moneyI have sent photographic evidence, email eveidence and offered to send the item back to no availThis has been a horrendous experience and I would not recommend anyone to use Poshmark
Initial Business Response /* (1000, 5, 2014/11/11) */
We highly encourage prospective buyers to ask as many questions as possible before making a purchase, including dimensions, materials, etcSeller offered to send the buyer more photos, but the buyer was unresponsiveOur guidelines say
that if a buyer receives an order not as described to notify us within days of delivery by opening a case within the appThis does not guarantee a return, as each listing states all sales are final, but we do conduct and investigation into the orderUpon further investigation the buyer received Posh Credits as well as getting to keep the merchandize
I sold pairs of pants to a buyer on Poshmark and was advised recently that she is now saying she received pair of pantsI packaged pairs, laid them out the night before and had a thank you card insideThe package was also heavy as well due to the types of pants in the package/boxI have now been told she is claiming she has pair, which means Poshmark is saying that I won't get my money, plus I am losing inventory that I could sell to someone else and I do believe she is lyingI checked the pants before I mailed them out to ensure that they were in immaculate condition as I mentioned in the post and they wereI gave her a discount additionally as well because she was buying and now Poshmark is saying she is claiming only pair came, which is not trueI have star ratings and have been on Poshmark for almost a year and have never had ANY issues with ANY of my client'sIf you or Poshmark look at my history and how much I've sold and the customer's I've made happy and gi
I made a purchase from a seller through PoshmarkThe seller had contacted me to tell me that she had made a mistake and mailed my purchase to the wrong address and that she had been trying to get a hold of Poshmark who wasn't returning any of her emailsIn the meantime, I had tried emailing them myself which I had received two emails back, one that they would not cancel my order and sent her my payment anywayThey stated that they would reimburse me $which is a HUGE exception with them and since I didn't ask to cancel my order within three days of my purchaseI emailed back stating that in my past emails that I had no idea that all this was going on and it was the seller who contacted me letting me know the confusion after the three daysI searched the site and it states that you can't cancel an order till after daysI'm frustrated and confused and would like a full refund of the purchase and shippingIt should be between the seller and Poshmark not me as the buyer who was s
Disgusting products and Customer service support This company robbed me of a product I was suppose to be delivered and instead of handling it they did nothing to help me out and give me the product I deserveI will be sure to never use this application again, and tell everyone I know in the silicon valley where I live how terrible this App and company is
I was recently scammed by a buyer on Poshmark, and had a pair of name brand Lululemon leggings, valued at $stolenPoshmark refunded the scammers money, and left me without my merchandise or paymentThey leggings were in like new condition, and I promptly mailed them to the provided address once the buyer submitted their payment infoThe order *** was then marked as a claim by the buyer, and they falsely stated I had sent them a pair of Foreverleggings valued at $I come to find out the buyer took pictures of an item they already owned and falsely claimed they never received the Lululemon leggings I mailed themNow I am out an almost brand new pair of $Lululemon leggings, and Poshmark refuses to pay me for the purchase, which I absolutely mailedI did everything by the book, and followed protocolI mailed the merchandise as advertised and in perfect conditionUnfortunately, Poshmark sided with the buyer who successfully scammed me and received m
Order Date: Jun 2, *** Order #: *** Seller: *** I purchased a *** watch on poshmark which was described as "needing a battery," by the sellerI mailed it to *** for repair, and they contacted me with a $*** repair bill which did NOT include a battery changeThe issue was not the battery as the seller advertisedI then contacted poshmark with the *** estimate attached as I would like a refund for not as describedPoshmark declined to issue me a credit or refund as three days had passedHowever, with a *** watch purchase, it is impossible to get a repair estimate in the time frame allowedIf I take the watch to a local jeweler then I void any sort of warranty or future repair work by MicheleI am a long time and frequent poshmark customer and I am very disappointed in how this was handledThis item is defective and not as described and poshmark needs to take responsibility for thisI am becoming skeptical about future purchases for l
Poshmark lets total scammers be sellersPoshmark does not communicateThey don't care if you get ripped off
Re: Order *** There was some problem with a second shipping attempt for an item I purchasedMore than once -the most recent being on or around 11/13/18- I requested that a manager contact meNone hasHema and Alex are the Poshmark employees who responded to my emailsThere were lengthy delays in responding to my emails, and the information provided by Poshmark was vagueI want to know exactly what happened with the second shipping attempt and why Poshmark canceled my orderThank you, *** ***
When someone purchase an item/items at PoshmarkIt charges your card and hold it till you receive the item to inspect and approves itThen they release the payment to the sellerI purchased a used sandal from Poshmark but unfortunately when I received the item it was not the correct size and not described as it is by the sellerI contacted the seller and explained the situationshe/he refused to accept the returnthen I contacted poshmark support and explained the situation but for some reason part of my text to the support was removed; where I said the item was not described as it should bethe only part was stayed on my complain was about the sizeEven on the chat with the seller they removed the part I was talking that the item was not described as it should beafter a day poshmark support sent me a refusal email for the case saying my reason is not acceptablePoshmark released the payment without my AuthorizationStill do not understand why part of my complain email was
I sold a designers item on the poshmarkThe poshmark sent me the shipping label with the wrong addressI mailed the item with the provided by poshmark label to a wrong personAs a result I didn't have paid and don't have my itemI was trying to contact poshmark's customer service for more than a week but they just ignore me
It is each user’s responsibility to enter their own information accurately on Poshmark.
As stated in an email on May 29th from a member of our Operations team, the 'Bank Name' entered upon redemption is for internal useThe routing number is the bank ID and determines which
bank the direct deposit is sent to
Additionally, the only option we can present is to request to file a reversal in which we would submit an official reversal with our bank to attempt to retrieve the funds from the account number you providedIf the user would like to move forward with this process, we ask that they respond directly to the last email they received on May 29th for further assistance
According to our dispute management team, the customer was last assisted with their inquiry on July 14th, ***If the customer has any further questions or concerns regarding their purchase, they may respond directly to our team’s last email
Due to this, we consider the matter resolved