Wife was victim of fraudulent purchase of item through Poshmark and they have not responded to emails concerning it They have no phone number available to speak with customer service Seems to be a poorly run or possibly shady business
I purchased a purse that has an odor that prevents me from using itThe seller did not disclose this information that the purse has a chemical odor that creates allergy problems for meIf it was described properly I would have been alerted to this and NEVER purchased itPoshmark tells me the seller did not improperly represent the purseI have it in plastic bags and now I'm out the money for this defective allegedly in excellent used condition purseI want my money backI'll even ship the purse back to sellerI need a resolution to thisPlease help me
No starThis company is shameful I sold a beautiful vintage Louis Vuitton Bag that I purchased in Paris years ago--it was in excellent conditionThe photos showed the linings in good condition--I even included the date stamp during the claim process to identify that the photos were recent as the bag is vintageThe buyer obviously tried to clean the bag when it arrived and in the process ruined the lining of all pockets and then made a claim that the bag was damaged The buyer also inverted an interior pocket to take pictures to submit to Poshmark with her claim, further damaging the bag Poshmark honored the buyers claim and scolded me for not disclosing the damage...said I may have made an honest mistakeSellers, please be carefulIt's not a lost sale, it's property damage endorsed by Poshmark
I purchased a jacket on poshmark and upon receiving it and examining it, there is a defect in a zipper that was NOT mentioned in the postingI immediately contacted poshmark and filled out a request to return it and get a refundThey wrote me back several hours later asking for a video of the issueI sent videos immediatelyThey wrote me several hours later denying they received the video and stated if I didn't send a video within hrs I would not get a refundThis was yesterdayI sent the videos again and asked they let me know it was receivedThere is no phone number to call and I am at their mercy to decide to write me back and have not written me since yesterday when they gave me that deadlineThe jacket was a big purchase for me at*** and that is a lot of money to me and I feel I was scammedPoshmark is being beyond difficult to work with and resolve this matter and I feel this whole site is ripping people off and scamming them while saying they protect buyers
I am requesting to receive full refund in amount of $due to nonreceipt of item I purchased days agoOn 12/18/I purchased "Vans boat shoes" in the amount of $from PoshmarkOn 12/14/at 10:01PM PST, I contacted Poshmark requesting to know when the item would be shipped at ***On 10/17/1:41AM I received an automated response from Poshmark, "The Seller may be on vacation" and "The Seller may be facing difficulty dropping off your order with USPS in a timely manner"On 12/20/19, 12:13AM PST, I tried to cancel item on Poshmark, but website will not allow me to cancel item, which is violation of their return policyPoshmark website specifically states "(on or after December 20, 2018), if you'd like to cancel, return to your order page and go to Problems / Order Inquiry ? Order is Delayed ? Cancel Order" When going following instructions, on website their is no option to cancel itemLastly, on website it states, "awaiting shipment" stillAgain, I
I made a bundle purchase of two items on Oct *** ***) Then AFTER the purchase, seller let me know she did not have one of the two items in her possessionShe asked if I would like her to ship the in-stock item first then she would ship the other item later as it came in, or if I could wait until she could ship both items togetherI told her I could wait and to please ship them together in one packageAfter the package was delivered, I saw she had still shipped only one itemI contacted her, and she said she still didn't have the second item and that she didn't want me to wait(My guess is she didn't want the purchase to be automatically cancelled due to delayed shipping)Mind you, she did NOT tell me she would only send one of the items firstThis, she did on her ownHowever, I tried to be nice and agreed to wait another week (which is when she said she'd ship the second item) in good faith, as I have bought from her before and she was a very active
Complaint: ***I am rejecting this response because:I understand the policy
regarding fit IF the item is as described
Listing a children’s item as an adult item is no different than listing as Size Large but sending size Small.
OF COURSE it wouldn’t fitI would like to know who is making the decision and what his/her position is.Sincerely,Elaine ***
Our records show that the user reached out to support on *** *** and a member of our Operations team responded that same day, on *** *** to let the user know that they had disabled their account for their protection and generated a link for the user to change their passwordThe
Operations team member then assisted the user with instructions on how to redeem their earnings with a check.
Due to this, we consider the case resolved
Initial Business Response /* (1000, 5, 2016/01/27) */
According to our customer support team, this user has been compensated
Due to this, we consider the case resolved
Initial Consumer Rebuttal /* (2000, 7, 2016/02/10) */
(The consumer indicated he/she ACCEPTED the response
from the business.)
I accept their response as resolving my case, however, anyone reading this complaint at the Revdex.com site should realize I did not receive one reply from my multiple pleas for help to Poshmark until I filed a Revdex.com complaintThen I finally did get the refund I requestedThis was the single worst shopping experience I've ever had anywhereBuyer Beware! They don't have a customer service phone number at all and they do not respond to email - unless you complain to the Revdex.com
I posted a never worn bra and pantie online through PoshMark for $**; 20% of which they take and the rest I keepI sold my set online to a userOnce the package arrived, I received an email saying the customer filed a complaint regarding my saleI knew the item was sent perfectly and exactly as describedPoshmark refunded the customer her money and returned the item back to meOnce I received the item back, there was dead skin still attached to the bra from the person wearing the itemAttached to the pantie, was a pubic hairThe customer either tried it on and decided to return it, or decided to just wear the item to her pleasing and then ship it back three days laterRegardless, she just wanted her money back and not have to resell it herselfI contacted Poshmark with photos showing both items and the damage done to themThey sided with the buyer, refunded her my money, and then gave me $* credit to use on their site
I bought an item that was not as describedI filed a case, provided the pictures asked and Poshmark rejected my claimThey allowed to the seller to bully me on the same case form which was on their guidelinesI did everything they asked and got no whereI was willing to send everything back at my cost but they rejected based on guidelines that are not stated on there websiteThe seller was one of their top sellers so they treated me unfair and allowed the seller to get away with this
I purchased a pair of Coach *** *** from on the Poshmark site from Posher *** July 22, in the amount of $The sandals were described as new never been wornWhen the shoes arrived Friday, July 28, or Saturday, July 29, I was away on business trip in Phoenix, AZI arrived home late Tuesday evening August 1, I was able to inspect the shoes and reached out to Poshmark the sandals in fact had been worn and were dirty where you slide your feet into and also the sole of the shoePoshmark then informed me that there was nothing that can be done although I explained my circumstance and was unable to get back with them within their specified time frameI then proceeded to rate the Posher *** with a one star review it was then she decided to send me a message (our conversation is visible on the Poshmark website)*** proceeded to tell me that if I did not like the shoe to send back which I did to the Blufton, SC address loca
They have NO customer support whatsoever, so you better hope everything is rightThe phone number they have is a voicemail telling you to email them, and their voicemail box is ALWAYS fullI've emailed them several times over the past months and still have no responseI cancelled an order a week ago and it says it takes 10-days to get your refund (which is I suppose) but now they are claiming I only cancelled it days agoSave yourself the trouble and don't shop with PoshmarkUse ebay
I purchased an item on July 5th for the amount of $***It was delivered on July 8th to reception/front desk of my apartment complexMy apartment complex states that they never rec'd the packageI have emailed Poshmark every day since July 8th and haven't rec'd a responseAccording to Posh Protect I should have been covered for this mishap and reimbursed the money for an item I never rec'dI'm extremely dissappointed that they feel this issue isn't worthy of being responded toI work hard for my money and this is extremely disheartening
Hello, I have been having issues with Poshmark for well over a month nowThe site is claiming I was selling un authorized or un-authentic merchandiseI was not selling inauthentic merchandise, the coat was clearly marked that it was not the brand and a customer returned it for the sizing not because of an authenticity issueMy account was reprimanded and deactivated and they are now holding my earning for different 100% authentic orders hostage! They also just dis continued my current account with over $*** plus dollars in pending salesThey even authenticated my *** *** heels to be authentic and they still yet shut my site down for no relevant reasonI want the money from my prior sales! Its absolutely ridiculous that they are holing my money from legitimate sales with star ratings from the buyers hostage! I'm sick of their horrific customer serve and I want the funds that are owed to me! No one answers emails and they have don't have any phone supportMy accounts
I sold items on Their app The buyer received the items and had love the items While I was waiting on my payment to be released they canceled the order and wasn’t responding to emails I contacted the buyer she said she wasn’t the person that cancelled the purchases It had to be Poshmark she said she would reach out to them and upon reaching out to them I had deleted my Poshmark account A couple days later they decided to release funding to a deleted account now they aren’t responding to emails and I am basically out of money and my items that were sold
I am new to selling on Poshmark.comI am experienced in selling online and have near positive feedback a on other sitesRecently I sold four items on Poshmark and marked them as shoppedThey were sent out in the "required " timeframeEven so,I got several reminders and final reminders from Poshmarkcom to " ship items."( they had already been marked as shipped.) Now three of the four items I have not received payment for even though the tracking numbers say they have been deliveredI have contacted customer service by email with some generic explanation and contacted the buyers with no answer
On January 22nd, we have reached out to the user to request additional information regarding their purchase, once the item has been deliveredFor this reason, we consider the case closed
I purchased a Chanel purse from the PoshMark websiteThe purse was advertised as authenticThe company has an authentication process that the order goes through if items are over $This purse was $I received a postcard that said that it went through the authentication process and the item was deemed authenticI took it to a local authentication dealer and it was not deemed authenticThe company offers a hour return policy if the item is not as advertisedI provided the company with this information within hours of receipt of the productI also did not "accept" the item on the websiteThe company said that they will not accept the return or refund my moneyThe company did not stand behind their authentication guarantee or their refund protection
I purchased a designer diaper bag from the websiteWhen I received it I thought the coloring was odd but I used it for a few months with my daughterI decided to sell the bag on the same websiteI disclosed the color discrepancies and provided pictures showing the color differencesI had three buyers interested in the bag and I sold it to the first oneShe reported the "item as not described" when she received itShe told the company that the stripes on the bag look more brown than blackThis was fully disclosed to her before purchasing but she must have had buyer's remorse upon receivingThe company sided with the buyer and she returned the bag to meI don't understand how the "item was not as described" and customer service will not get back to meYou can only contact their customer service via email so there isn't even a phone number that I could callI'm very disappointed with their services
Wife was victim of fraudulent purchase of item through Poshmark and they have not responded to emails concerning it They have no phone number available to speak with customer service Seems to be a poorly run or possibly shady business
I purchased a purse that has an odor that prevents me from using itThe seller did not disclose this information that the purse has a chemical odor that creates allergy problems for meIf it was described properly I would have been alerted to this and NEVER purchased itPoshmark tells me the seller did not improperly represent the purseI have it in plastic bags and now I'm out the money for this defective allegedly in excellent used condition purseI want my money backI'll even ship the purse back to sellerI need a resolution to thisPlease help me
No starThis company is shameful I sold a beautiful vintage Louis Vuitton Bag that I purchased in Paris years ago--it was in excellent conditionThe photos showed the linings in good condition--I even included the date stamp during the claim process to identify that the photos were recent as the bag is vintageThe buyer obviously tried to clean the bag when it arrived and in the process ruined the lining of all pockets and then made a claim that the bag was damaged The buyer also inverted an interior pocket to take pictures to submit to Poshmark with her claim, further damaging the bag Poshmark honored the buyers claim and scolded me for not disclosing the damage...said I may have made an honest mistakeSellers, please be carefulIt's not a lost sale, it's property damage endorsed by Poshmark
I purchased a jacket on poshmark and upon receiving it and examining it, there is a defect in a zipper that was NOT mentioned in the postingI immediately contacted poshmark and filled out a request to return it and get a refundThey wrote me back several hours later asking for a video of the issueI sent videos immediatelyThey wrote me several hours later denying they received the video and stated if I didn't send a video within hrs I would not get a refundThis was yesterdayI sent the videos again and asked they let me know it was receivedThere is no phone number to call and I am at their mercy to decide to write me back and have not written me since yesterday when they gave me that deadlineThe jacket was a big purchase for me at*** and that is a lot of money to me and I feel I was scammedPoshmark is being beyond difficult to work with and resolve this matter and I feel this whole site is ripping people off and scamming them while saying they protect buyers
I am requesting to receive full refund in amount of $due to nonreceipt of item I purchased days agoOn 12/18/I purchased "Vans boat shoes" in the amount of $from PoshmarkOn 12/14/at 10:01PM PST, I contacted Poshmark requesting to know when the item would be shipped at ***On 10/17/1:41AM I received an automated response from Poshmark, "The Seller may be on vacation" and "The Seller may be facing difficulty dropping off your order with USPS in a timely manner"On 12/20/19, 12:13AM PST, I tried to cancel item on Poshmark, but website will not allow me to cancel item, which is violation of their return policyPoshmark website specifically states "(on or after December 20, 2018), if you'd like to cancel, return to your order page and go to Problems / Order Inquiry ? Order is Delayed ? Cancel Order" When going following instructions, on website their is no option to cancel itemLastly, on website it states, "awaiting shipment" stillAgain, I
I made a bundle purchase of two items on Oct *** ***) Then AFTER the purchase, seller let me know she did not have one of the two items in her possessionShe asked if I would like her to ship the in-stock item first then she would ship the other item later as it came in, or if I could wait until she could ship both items togetherI told her I could wait and to please ship them together in one packageAfter the package was delivered, I saw she had still shipped only one itemI contacted her, and she said she still didn't have the second item and that she didn't want me to wait(My guess is she didn't want the purchase to be automatically cancelled due to delayed shipping)Mind you, she did NOT tell me she would only send one of the items firstThis, she did on her ownHowever, I tried to be nice and agreed to wait another week (which is when she said she'd ship the second item) in good faith, as I have bought from her before and she was a very active
Complaint: ***I am rejecting this response because:I understand the policy
regarding fit IF the item is as described
Listing a children’s item as an adult item is no different than listing as Size Large but sending size Small.
OF COURSE it wouldn’t fitI would like to know who is making the decision and what his/her position is.Sincerely,Elaine ***
Our records show that the user reached out to support on *** *** and a member of our Operations team responded that same day, on *** *** to let the user know that they had disabled their account for their protection and generated a link for the user to change their passwordThe
Operations team member then assisted the user with instructions on how to redeem their earnings with a check.
Due to this, we consider the case resolved
Initial Business Response /* (1000, 5, 2016/01/27) */
According to our customer support team, this user has been compensated
Due to this, we consider the case resolved
Initial Consumer Rebuttal /* (2000, 7, 2016/02/10) */
(The consumer indicated he/she ACCEPTED the response
from the business.)
I accept their response as resolving my case, however, anyone reading this complaint at the Revdex.com site should realize I did not receive one reply from my multiple pleas for help to Poshmark until I filed a Revdex.com complaintThen I finally did get the refund I requestedThis was the single worst shopping experience I've ever had anywhereBuyer Beware! They don't have a customer service phone number at all and they do not respond to email - unless you complain to the Revdex.com
I posted a never worn bra and pantie online through PoshMark for $**; 20% of which they take and the rest I keepI sold my set online to a userOnce the package arrived, I received an email saying the customer filed a complaint regarding my saleI knew the item was sent perfectly and exactly as describedPoshmark refunded the customer her money and returned the item back to meOnce I received the item back, there was dead skin still attached to the bra from the person wearing the itemAttached to the pantie, was a pubic hairThe customer either tried it on and decided to return it, or decided to just wear the item to her pleasing and then ship it back three days laterRegardless, she just wanted her money back and not have to resell it herselfI contacted Poshmark with photos showing both items and the damage done to themThey sided with the buyer, refunded her my money, and then gave me $* credit to use on their site
I bought an item that was not as describedI filed a case, provided the pictures asked and Poshmark rejected my claimThey allowed to the seller to bully me on the same case form which was on their guidelinesI did everything they asked and got no whereI was willing to send everything back at my cost but they rejected based on guidelines that are not stated on there websiteThe seller was one of their top sellers so they treated me unfair and allowed the seller to get away with this
I purchased a pair of Coach *** *** from on the Poshmark site from Posher *** July 22, in the amount of $The sandals were described as new never been wornWhen the shoes arrived Friday, July 28, or Saturday, July 29, I was away on business trip in Phoenix, AZI arrived home late Tuesday evening August 1, I was able to inspect the shoes and reached out to Poshmark the sandals in fact had been worn and were dirty where you slide your feet into and also the sole of the shoePoshmark then informed me that there was nothing that can be done although I explained my circumstance and was unable to get back with them within their specified time frameI then proceeded to rate the Posher *** with a one star review it was then she decided to send me a message (our conversation is visible on the Poshmark website)*** proceeded to tell me that if I did not like the shoe to send back which I did to the Blufton, SC address loca
They have NO customer support whatsoever, so you better hope everything is rightThe phone number they have is a voicemail telling you to email them, and their voicemail box is ALWAYS fullI've emailed them several times over the past months and still have no responseI cancelled an order a week ago and it says it takes 10-days to get your refund (which is I suppose) but now they are claiming I only cancelled it days agoSave yourself the trouble and don't shop with PoshmarkUse ebay
I purchased an item on July 5th for the amount of $***It was delivered on July 8th to reception/front desk of my apartment complexMy apartment complex states that they never rec'd the packageI have emailed Poshmark every day since July 8th and haven't rec'd a responseAccording to Posh Protect I should have been covered for this mishap and reimbursed the money for an item I never rec'dI'm extremely dissappointed that they feel this issue isn't worthy of being responded toI work hard for my money and this is extremely disheartening
Hello, I have been having issues with Poshmark for well over a month nowThe site is claiming I was selling un authorized or un-authentic merchandiseI was not selling inauthentic merchandise, the coat was clearly marked that it was not the brand and a customer returned it for the sizing not because of an authenticity issueMy account was reprimanded and deactivated and they are now holding my earning for different 100% authentic orders hostage! They also just dis continued my current account with over $*** plus dollars in pending salesThey even authenticated my *** *** heels to be authentic and they still yet shut my site down for no relevant reasonI want the money from my prior sales! Its absolutely ridiculous that they are holing my money from legitimate sales with star ratings from the buyers hostage! I'm sick of their horrific customer serve and I want the funds that are owed to me! No one answers emails and they have don't have any phone supportMy accounts
I sold items on Their app The buyer received the items and had love the items While I was waiting on my payment to be released they canceled the order and wasn’t responding to emails I contacted the buyer she said she wasn’t the person that cancelled the purchases It had to be Poshmark she said she would reach out to them and upon reaching out to them I had deleted my Poshmark account A couple days later they decided to release funding to a deleted account now they aren’t responding to emails and I am basically out of money and my items that were sold
I am new to selling on Poshmark.comI am experienced in selling online and have near positive feedback a on other sitesRecently I sold four items on Poshmark and marked them as shoppedThey were sent out in the "required " timeframeEven so,I got several reminders and final reminders from Poshmarkcom to " ship items."( they had already been marked as shipped.) Now three of the four items I have not received payment for even though the tracking numbers say they have been deliveredI have contacted customer service by email with some generic explanation and contacted the buyers with no answer
On January 22nd, we have reached out to the user to request additional information regarding their purchase, once the item has been deliveredFor this reason, we consider the case closed
I purchased a Chanel purse from the PoshMark websiteThe purse was advertised as authenticThe company has an authentication process that the order goes through if items are over $This purse was $I received a postcard that said that it went through the authentication process and the item was deemed authenticI took it to a local authentication dealer and it was not deemed authenticThe company offers a hour return policy if the item is not as advertisedI provided the company with this information within hours of receipt of the productI also did not "accept" the item on the websiteThe company said that they will not accept the return or refund my moneyThe company did not stand behind their authentication guarantee or their refund protection
I purchased a designer diaper bag from the websiteWhen I received it I thought the coloring was odd but I used it for a few months with my daughterI decided to sell the bag on the same websiteI disclosed the color discrepancies and provided pictures showing the color differencesI had three buyers interested in the bag and I sold it to the first oneShe reported the "item as not described" when she received itShe told the company that the stripes on the bag look more brown than blackThis was fully disclosed to her before purchasing but she must have had buyer's remorse upon receivingThe company sided with the buyer and she returned the bag to meI don't understand how the "item was not as described" and customer service will not get back to meYou can only contact their customer service via email so there isn't even a phone number that I could callI'm very disappointed with their services