I had been an active seller on Posh for nearly years, until I was nearly scammedI posted a picture of the STOLEN pics another posher was using, within my closetI never listed her name, because she changed accounts so frequentlyI also had instructions on how to use *** to tell if pics were fakeMy account was locked and I was told it wouldn't be reinstatedLet me also note for what Posh charges in sales, their customer service is nonexistent! It had been over mo I deleted my account and reluctantly decided to open a new closetI knew this time I would be vigilant about who I purchased/sold to(Even after reading all the complaints) I have been active for over mo now, no complaints, perfect sales/purchasing recordMy account was suddenly closed without warningI emailed Posh, waited for days before getting a generic response, just stating that I had ties to a locked accountI don't agree with their response nor the reason of why my first account was lockedBut if
This company deducted money from my banks account for an item of clothing I purchased from themThey use 'sellers' to provide these clothing products that they sellWhen their seller never accepted my order nor shipped it or responded o my questions regarding why my money was taken from my account yet my order was never processedPosh are told me after 7days they will refund my moneyIt has been their days they asked for yet they have ignored all three of myrequests to have my money returned to meThey scammed me and took money from my account by pretending to sell an item that they never even processed
I placed orders with different sellersEach listing was described as like new and cost over $Order 1: Arrived...cardigan looked new but was ripped across back shoulders seam ,visible ONLY when it pulled open while being worn - didn't see this until I checked out the rear view in a mirror - UNWEARABLE Order 2: Looked good in photos but arrived badly wrinkled beneath arms, breast and at the waist - obviously worn and sweated in for hours NEEDED FUMIGATINGwas not 'like new'Order 3: NEVER ARRIVED - Post Office said it was delivered, but it must have been left at the wrong addressPosh Mark says this is my problemPost Office insists it was delivered - but it wasn'tI work from home and talk to my mail carrier ( of years) almost every day - she did NOT deliver itTOTAL LOSS : $never again I'M DELETING MY POSH MARK ACCOUNTThe policies sound great until you actually have a problem - then you realize customer service is non existent and communication is almost impossibleBuyer Beware - this site is a real gamble? Votes (0) • Bookmark • Edit review • Remove review
Similar Reviewers on ***
I purchased shoes on this site during first week of being registered there and all of them were not what expectedOne was damaged, wrong description, second was wrong size, ordered size 9, received size 8, the third also wrong size, ordered 9,received !! Buyer is not protected at all nobody will refund even if you have got wrong shoes, nobody will compensate even partially Worst online trade market ever!!
Nice app, good concept, horrendous customer serviceIssues do not get resolved in a timely manner, no phone number to call, confusion on what the issue is since responses are automatedHave had a few challenges recently, at least twice never received a response, other challenges the experience has been the worse customer service I've e we experiencedPlease hire more repsTo handle the influx of issues, and get a phone number for people to call for support
Initial Business Response /* (1000, 5, 2015/12/28) */
Our return team, throughly investigated the case and have requested additional picturesBecause our return team did not receive the additional photos, they were forced to resolve the case as the requested photos were not submitted within
the allotted timeframe
Due to this, we consider the case resolved
Initial Consumer Rebuttal /* (3000, 7, 2016/01/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this response because I think it is unacceptable for a business to take days to respond to my request and give me a mere hours to respond with additional pictures via an emailThe complaint was made via my app and I was expecting a response via the appI was not "looking out" for an emailI believe or business hours is more acceptable when doing business togetherI simply did not notice their email in timeFurthermore, the business was completely unresponsive as to how to further solve the problemThe shoes were the wrong size PERIODI sent the shoes back to the seller and have yet to receive my refund
Final Business Response /* (4000, 9, 2016/01/16) */
As stated, our return team throughly investigated the case and have requested additional picturesBecause our return team did not receive the additional photos, they were forced to resolve the case as the requested photos were not submitted within the allotted timeframe
Due to this, we consider the case resolved
Our ops team was obligated to hold these funds due to this user selling counterfeit itemsUpon receiving an agreement to our terms, they released this user's earnings on November 3, ***.
Due to this, we consider the case resolved
The seller's inability to ship an order can be due to a variety of reasonsWe do apologize for these cancellations on behalf of the sellersWe are actively monitoring our sellers who are unable to fulfill orders, and take appropriate action based on their specific circumstances
The
order in reference was cancelled on *** and a full refund was issued to the buyer's original form of paymentDue to this, we consider the case resolved
I sold a new, unworn Tiffany ring on PoshmarkI've never previously had any issues with a purchase or a sale on PoshmarkPoshmark has a strict no return policy that they dont followI sold the ring for $(my profit after Poshmarks $commission) to a husband who bought it as a gift for his wifeThe wife clearly did not like the ring (which is NOT a legitimate basis to return the ring) and falsely accused the ring of being not authentic and when that didnt work she claimed it was used and claimed there was a stain on the pouchThe husband, who was the actual purchaser, NEVER personally inspected the ring went it arrived nor when he filed the complaint as he admitted he was out of town during the entire dispute processThe wife took intentionally blurry photos of the ring (yet her Poshmark account she has extremely clear close up pictures of the items she sells) and intentionally blurred out the Tiffany stamp using a photo editing app (it was that obvious)I demanded they subm
My poshmark account was accessed by an unknown party whom then took the money in my account ($***) and was able to direct deposit my funds into this other unknown accountThis occurred on *** **I received an email notifying me of the direct deposit request of my fundsI was able to change my password on the account but I have been unable to cancel the direct deposit requestPoshmark has no phone number in order to contact the company nor is there any way to cancel the direct deposit request onlineI attempted to call a number I located doing an internet search but it was only a recordingI sent an email to Poshmark but I have not heard backIn addition, I also contacted them via facebook and I have not received a responseIt is my understanding that this occurred back in February also with several of their customers and there were several other customers I noticed yesterday who had also experienced an unknown party accessing their accountsIt would appear their system has b
Very over rated in my opinion They charge 20% of your selling price That alone should make you steer clear They promise a customer guaranteeFrom a buyers prospective it takes weeks to finalize a review if you wish to *** to a productYou must provide pictures over and over again Your $ sits in limbo while this is being done From a sellers prospective you pretty much have to go through the same process but you no longer have possession of your item to retale until a decision is made They are understaffed and place mor significance on recruiting new poshers instead of taking care of the ones they haveHere is another game they play...if you want to see your closet to the boutique level you MUST purchase from their wholesalers You must qualify for the wholesalers portal lol but seriouslyIn there you will find several sellers selling very low quality merchandise primarily from Chinese wholesalers with a 200% markup from the Chinese wholesalers J
If you like to buy with a big risk factor or Sell giving away 20% of your profit when you have put in all the work and participate in a sorority type environment them Poshmark is for you If you enjoy cyber parties hosted by the same people over and over who sElect their own merchandise for host picks then go for itOn a scale of 1-I rate this venue a -
The seller misrepresented the size of earrings on the Poshmarks websiteGranted I asked for more details and did not get an answer and decided I might loose the purchase opportunity so presented an offer to purchase these earrings for $and it was accepted by the sellerThe credit card I had stored on the website had been cancelled and I had to use another credit card when purchasing.This caused the website to charge me $instead of $When this occurred I immediately contacted the seller twice to express my concerns about the website charging me more than the accepted priceThe seller never answered my emails again so I contacted Poshmark.com and was told that I could reject the order when received if there was no resolution but I should contact the seller which I did twiceWhen the earrings arrived and they were 1/of the size pictured, I rejected the order due to the price and the sizeI was then given a $credit by Poshmark.com and told I was not allowed t
I ordered an item, the seller promised to ship it, and never didI think this company engages in fraudulent business practices by trying to scam consumers and obtain their private informationThe sellers also try to trick customers by posting handbags without identifying the brand name and with a search you can find those same bags on *** for half the priceDo not deal with this company at all
As stated previously, once payment is released to the seller, we are unable to reverse this actionA return case was not opened by the customer, however our customer support team added credit to their account as a courtesyIf a buyer receives an item and they believe that it was not as described in the listing, they have full days from delivery to report it to our dispute management team through the app or web
Due to this, we consider the matter resolved
I recently sold a *** *** *** wrap dress through Poshmark The item was shipped exactly as described in the posting As a relatively new dress (worn twice), it was in excellent condition A week after I shipped the dress, Poshmark "approved" a "case" that was opened by the buyerThe buyer alleged that the dress was not as advertised and Poshmark allowed her to cancel the sale Poshmark did not, at any time, contact me to discuss the buyer's complaint Furthermore, I never received the dress back from the buyer Poshmark was negligent in its quick acceptance of the buyer's return without consulting with meAs a result, I am without one of my favorite dresses and have not been paid Poshmark has not responded to repeated emails and phone messages
I am seller on Poshmark's websiteI sold a pair of shoes and the tracking never initiatedI have reached out to Poshmark over times for help with this issue and they never repliedThey have allowed the buyer to cancel the order while in transit and So now I have suffered a loss in revenue and my designer merchandise
I searched the internet for an item I wanted to purchase and found it on the poshmark websiteIt was late on Saturday evening and I made the purchase as it's getting somewhat close to Christmas as it was going to be a gift for my girlfriend at the time's daughterI realized I shouldn't have purchased it for her being personal issues and to make a long story short I guess I sent a email to the support at poshmark website about cancelling the purchase before it had been sentIt was still the weekend and I get the auto reply email saying my email would be responded to in hrsI sent a few other emails after that asking if my email was received about cancelling the orderI searched online and found they do not have a return policy!? No returns allowed! Well today is Tuesday and I received an email from "***" stating that my purchase was sent and I could track it blah blah! Ignoring I had sent multiple emails hoping to cancel the orderI have to take responsibility for this really but I know now I will never again order from that site!! My multiple emails were never responded to until after the order was sent!? Convenient!?
Regarding order #*** I have written numerous emails to Poshmark Support about an order I never received from February Finally, Gloria from support wrote to me on March stating Poshmark had reviewed my case and they were processing a refundNo refund has been credited to my accountI wrote again on May with the March 29th email attached to support saying I never got the refundThey have not responded
I sold an item on Poshmark on 07/06/On 07/09/2018, the buyer opened a case against me and requested to return the item claiming it was misrepresentedI offered to let buyer return it if poshmark approved and if it was within poshmark's return policyPoshmark approved the buyer's return despite the fact that the picture she sent as evidence looked exactly the same as the picture I posted in the listingIt is now days later and I have not received my item back, no tracking has begun on the prepaid label that Poshmark sent to the buyer, and I have not been released my paymentPoshmark's "Posh Protect" states that buyers have days after a return is approved to ship the item backI have sent several emails, attempted to contact via Facebook, and Facebook messengerThe customer service at Poshmark is horribleI have only been sent back vague emails and the last one that was sent back to me on 7/stated they were giving her a "final hours" to return the itemI sent bac
I've encountered an error on the Poshmark website and android app that will not allow me to redeem my earnings via direct deposit or paper checkI've reached out to Poshmark customer support to resolve the issue on March 27, I've provided screen shots of the error that I receive, but I'm being asked to provide my bank account information via email which I do not think is smartI've since requested a paper check for my money and I've inquired about having my money sent via PayPal (which they have done before)Poshmark has not responded and will not provide an update
I had been an active seller on Posh for nearly years, until I was nearly scammedI posted a picture of the STOLEN pics another posher was using, within my closetI never listed her name, because she changed accounts so frequentlyI also had instructions on how to use *** to tell if pics were fakeMy account was locked and I was told it wouldn't be reinstatedLet me also note for what Posh charges in sales, their customer service is nonexistent! It had been over mo I deleted my account and reluctantly decided to open a new closetI knew this time I would be vigilant about who I purchased/sold to(Even after reading all the complaints) I have been active for over mo now, no complaints, perfect sales/purchasing recordMy account was suddenly closed without warningI emailed Posh, waited for days before getting a generic response, just stating that I had ties to a locked accountI don't agree with their response nor the reason of why my first account was lockedBut if
This company deducted money from my banks account for an item of clothing I purchased from themThey use 'sellers' to provide these clothing products that they sellWhen their seller never accepted my order nor shipped it or responded o my questions regarding why my money was taken from my account yet my order was never processedPosh are told me after 7days they will refund my moneyIt has been their days they asked for yet they have ignored all three of myrequests to have my money returned to meThey scammed me and took money from my account by pretending to sell an item that they never even processed
I placed orders with different sellersEach listing was described as like new and cost over $Order 1: Arrived...cardigan looked new but was ripped across back shoulders seam ,visible ONLY when it pulled open while being worn - didn't see this until I checked out the rear view in a mirror - UNWEARABLE Order 2: Looked good in photos but arrived badly wrinkled beneath arms, breast and at the waist - obviously worn and sweated in for hours NEEDED FUMIGATINGwas not 'like new'Order 3: NEVER ARRIVED - Post Office said it was delivered, but it must have been left at the wrong addressPosh Mark says this is my problemPost Office insists it was delivered - but it wasn'tI work from home and talk to my mail carrier ( of years) almost every day - she did NOT deliver itTOTAL LOSS : $never again I'M DELETING MY POSH MARK ACCOUNTThe policies sound great until you actually have a problem - then you realize customer service is non existent and communication is almost impossibleBuyer Beware - this site is a real gamble? Votes (0) • Bookmark • Edit review • Remove review
Similar Reviewers on ***
I purchased shoes on this site during first week of being registered there and all of them were not what expectedOne was damaged, wrong description, second was wrong size, ordered size 9, received size 8, the third also wrong size, ordered 9,received !! Buyer is not protected at all nobody will refund even if you have got wrong shoes, nobody will compensate even partially Worst online trade market ever!!
Nice app, good concept, horrendous customer serviceIssues do not get resolved in a timely manner, no phone number to call, confusion on what the issue is since responses are automatedHave had a few challenges recently, at least twice never received a response, other challenges the experience has been the worse customer service I've e we experiencedPlease hire more repsTo handle the influx of issues, and get a phone number for people to call for support
Initial Business Response /* (1000, 5, 2015/12/28) */
Our return team, throughly investigated the case and have requested additional picturesBecause our return team did not receive the additional photos, they were forced to resolve the case as the requested photos were not submitted within
the allotted timeframe
Due to this, we consider the case resolved
Initial Consumer Rebuttal /* (3000, 7, 2016/01/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this response because I think it is unacceptable for a business to take days to respond to my request and give me a mere hours to respond with additional pictures via an emailThe complaint was made via my app and I was expecting a response via the appI was not "looking out" for an emailI believe or business hours is more acceptable when doing business togetherI simply did not notice their email in timeFurthermore, the business was completely unresponsive as to how to further solve the problemThe shoes were the wrong size PERIODI sent the shoes back to the seller and have yet to receive my refund
Final Business Response /* (4000, 9, 2016/01/16) */
As stated, our return team throughly investigated the case and have requested additional picturesBecause our return team did not receive the additional photos, they were forced to resolve the case as the requested photos were not submitted within the allotted timeframe
Due to this, we consider the case resolved
Our ops team was obligated to hold these funds due to this user selling counterfeit itemsUpon receiving an agreement to our terms, they released this user's earnings on November 3, ***.
Due to this, we consider the case resolved
The seller's inability to ship an order can be due to a variety of reasonsWe do apologize for these cancellations on behalf of the sellersWe are actively monitoring our sellers who are unable to fulfill orders, and take appropriate action based on their specific circumstances
The
order in reference was cancelled on *** and a full refund was issued to the buyer's original form of paymentDue to this, we consider the case resolved
I sold a new, unworn Tiffany ring on PoshmarkI've never previously had any issues with a purchase or a sale on PoshmarkPoshmark has a strict no return policy that they dont followI sold the ring for $(my profit after Poshmarks $commission) to a husband who bought it as a gift for his wifeThe wife clearly did not like the ring (which is NOT a legitimate basis to return the ring) and falsely accused the ring of being not authentic and when that didnt work she claimed it was used and claimed there was a stain on the pouchThe husband, who was the actual purchaser, NEVER personally inspected the ring went it arrived nor when he filed the complaint as he admitted he was out of town during the entire dispute processThe wife took intentionally blurry photos of the ring (yet her Poshmark account she has extremely clear close up pictures of the items she sells) and intentionally blurred out the Tiffany stamp using a photo editing app (it was that obvious)I demanded they subm
My poshmark account was accessed by an unknown party whom then took the money in my account ($***) and was able to direct deposit my funds into this other unknown accountThis occurred on *** **I received an email notifying me of the direct deposit request of my fundsI was able to change my password on the account but I have been unable to cancel the direct deposit requestPoshmark has no phone number in order to contact the company nor is there any way to cancel the direct deposit request onlineI attempted to call a number I located doing an internet search but it was only a recordingI sent an email to Poshmark but I have not heard backIn addition, I also contacted them via facebook and I have not received a responseIt is my understanding that this occurred back in February also with several of their customers and there were several other customers I noticed yesterday who had also experienced an unknown party accessing their accountsIt would appear their system has b
Very over rated in my opinion They charge 20% of your selling price That alone should make you steer clear They promise a customer guaranteeFrom a buyers prospective it takes weeks to finalize a review if you wish to *** to a productYou must provide pictures over and over again Your $ sits in limbo while this is being done From a sellers prospective you pretty much have to go through the same process but you no longer have possession of your item to retale until a decision is made They are understaffed and place mor significance on recruiting new poshers instead of taking care of the ones they haveHere is another game they play...if you want to see your closet to the boutique level you MUST purchase from their wholesalers You must qualify for the wholesalers portal lol but seriouslyIn there you will find several sellers selling very low quality merchandise primarily from Chinese wholesalers with a 200% markup from the Chinese wholesalers J
If you like to buy with a big risk factor or Sell giving away 20% of your profit when you have put in all the work and participate in a sorority type environment them Poshmark is for you If you enjoy cyber parties hosted by the same people over and over who sElect their own merchandise for host picks then go for itOn a scale of 1-I rate this venue a -
The seller misrepresented the size of earrings on the Poshmarks websiteGranted I asked for more details and did not get an answer and decided I might loose the purchase opportunity so presented an offer to purchase these earrings for $and it was accepted by the sellerThe credit card I had stored on the website had been cancelled and I had to use another credit card when purchasing.This caused the website to charge me $instead of $When this occurred I immediately contacted the seller twice to express my concerns about the website charging me more than the accepted priceThe seller never answered my emails again so I contacted Poshmark.com and was told that I could reject the order when received if there was no resolution but I should contact the seller which I did twiceWhen the earrings arrived and they were 1/of the size pictured, I rejected the order due to the price and the sizeI was then given a $credit by Poshmark.com and told I was not allowed t
I ordered an item, the seller promised to ship it, and never didI think this company engages in fraudulent business practices by trying to scam consumers and obtain their private informationThe sellers also try to trick customers by posting handbags without identifying the brand name and with a search you can find those same bags on *** for half the priceDo not deal with this company at all
As stated previously, once payment is released to the seller, we are unable to reverse this actionA return case was not opened by the customer, however our customer support team added credit to their account as a courtesyIf a buyer receives an item and they believe that it was not as described in the listing, they have full days from delivery to report it to our dispute management team through the app or web
Due to this, we consider the matter resolved
I recently sold a *** *** *** wrap dress through Poshmark The item was shipped exactly as described in the posting As a relatively new dress (worn twice), it was in excellent condition A week after I shipped the dress, Poshmark "approved" a "case" that was opened by the buyerThe buyer alleged that the dress was not as advertised and Poshmark allowed her to cancel the sale Poshmark did not, at any time, contact me to discuss the buyer's complaint Furthermore, I never received the dress back from the buyer Poshmark was negligent in its quick acceptance of the buyer's return without consulting with meAs a result, I am without one of my favorite dresses and have not been paid Poshmark has not responded to repeated emails and phone messages
I am seller on Poshmark's websiteI sold a pair of shoes and the tracking never initiatedI have reached out to Poshmark over times for help with this issue and they never repliedThey have allowed the buyer to cancel the order while in transit and So now I have suffered a loss in revenue and my designer merchandise
I searched the internet for an item I wanted to purchase and found it on the poshmark websiteIt was late on Saturday evening and I made the purchase as it's getting somewhat close to Christmas as it was going to be a gift for my girlfriend at the time's daughterI realized I shouldn't have purchased it for her being personal issues and to make a long story short I guess I sent a email to the support at poshmark website about cancelling the purchase before it had been sentIt was still the weekend and I get the auto reply email saying my email would be responded to in hrsI sent a few other emails after that asking if my email was received about cancelling the orderI searched online and found they do not have a return policy!? No returns allowed! Well today is Tuesday and I received an email from "***" stating that my purchase was sent and I could track it blah blah! Ignoring I had sent multiple emails hoping to cancel the orderI have to take responsibility for this really but I know now I will never again order from that site!! My multiple emails were never responded to until after the order was sent!? Convenient!?
Regarding order #*** I have written numerous emails to Poshmark Support about an order I never received from February Finally, Gloria from support wrote to me on March stating Poshmark had reviewed my case and they were processing a refundNo refund has been credited to my accountI wrote again on May with the March 29th email attached to support saying I never got the refundThey have not responded
I sold an item on Poshmark on 07/06/On 07/09/2018, the buyer opened a case against me and requested to return the item claiming it was misrepresentedI offered to let buyer return it if poshmark approved and if it was within poshmark's return policyPoshmark approved the buyer's return despite the fact that the picture she sent as evidence looked exactly the same as the picture I posted in the listingIt is now days later and I have not received my item back, no tracking has begun on the prepaid label that Poshmark sent to the buyer, and I have not been released my paymentPoshmark's "Posh Protect" states that buyers have days after a return is approved to ship the item backI have sent several emails, attempted to contact via Facebook, and Facebook messengerThe customer service at Poshmark is horribleI have only been sent back vague emails and the last one that was sent back to me on 7/stated they were giving her a "final hours" to return the itemI sent bac
I've encountered an error on the Poshmark website and android app that will not allow me to redeem my earnings via direct deposit or paper checkI've reached out to Poshmark customer support to resolve the issue on March 27, I've provided screen shots of the error that I receive, but I'm being asked to provide my bank account information via email which I do not think is smartI've since requested a paper check for my money and I've inquired about having my money sent via PayPal (which they have done before)Poshmark has not responded and will not provide an update