Wife was victim of fraudulent purchase of item through Poshmark and they have not responded to emails concerning it They have no phone number available to speak with customer service Seems to be a poorly run or possibly shady business
I’ve been a Seller on the Poshmark app since I have never had an issue until recentlyI’ve had two Buyers recently buy items from my closet for them to only have what I believe to be buyers remorse because they spent too much or didn’t end up liking the itemFirst time- Buyer claims heels she purchased are “damaged” which they weren’t but she mutilates and twists the shoes so they actually are damaged in order to return them because the return policy is clear you can only return if damagedPoshmark approves the return because I say the lady can return them before I am aware what she has doneI get my shoes and I inform Poshmark of the damage so they ask me to mail them the shoes and they will release my moneyAfter they get the shoes, I am looking on app at shoes and see my damaged shoes are now being sold by a Poshmark employeeWhen I comment saying this is the case, they block my comments and erase them because it looks bad on them for selling a damaged item I sent in onl
I purchased a Michael Kors handbag that was represented to be 14"x8"x5" for $including shippingWhen I received the bag I found it was actually 8"x5"x1"I did not accept the order and requested a mail back label and credit for the entire amount to my PayPal accountAfter two comments from Poshmark placed on my account page (one saying they were working on it and one requiring more photos with ruler to clearly show measurements which I sent to them twice) all other comments and requests by me to fulfill the return of this bag and the credit of my money has fallen on deaf earsI tried calling *** which is a phone number I located online for the company to find it is a voice mail system that is full and therefore uselessI want my money back and I believe to misrepresent a product and keep my money is fraud
I began buying on Poshmark and purchasing small items and was happy, until I purchased a larger item..a winter jacket for $plus shipping The item arrived dirty, I sent emails to postmark saying I could not upload any photos however I never EVER got a response so the return never took place I was left owning s dirty jacket I paid shipping for also and a lot of aggravation No number to call or customer service at all...It is a rip off and scam
First Note Sent to PoshMark***: The problem with the White House Black Market Maxi Dress in Size Small is NOT in excellent condition as described by the sellerThe dress was altered which was not disclosed in the descriptionSee the attached photos of the dress showing the discrepancies between the lengths next to my size Medium of the same dressI wanted a maxi dress to my ankles not a calf length dressPlease, send me a return label for the dress in size Small and I want a full refund of the purchase price plus shipping and handlingThank you for your time, *** *** Huggins Second Note Sent to PoshMark***: Dear PoshMark Team, Perhaps I was not clear enough in my initial complaintIn your Refund Policy stated on your website: What is covered If any of the following pertain to your order, please report the problem in the Poshmark app or website immediately: Undisclosed damage Incorrect or missing item Item not as described Item is not authentic The dress was not disclosed to
I purchased an organizer from Poshmark, prior to purchasing it I asked if it fits by insert - she said yes, but it was no as I took it to three stores, staples and two high end pharmacies that sell Daytimer and Filofax, none fit and the woman who does the ordering said that nothing would fit itI contacted Poshmark and had to wait for over a week to say that my request has been deniedAs the seller stated that it would fitI saw complaints of this companyI work part time and have to make the most of my money, this is dishonest! It is scamming honest people
I order a purse from Poshmark for $ I was sent a message a couple of days later telling me the purse was sold out BUT they have the same purse in a different color for $dollars I ordered the purse and received itI was very happy with my purchase The following day I received my original order Now I have two purses I contacted the company and they basically told me to take a hike so I contacted my credit card company and filed a complaint I informed Poshmark I had filed a complaint and *** told me they would make a one time acception and accept the retuned item for a full refund IF I stopped the complaintI told *** if I did not receive a full refund of $plus shipping $4.69, I would reopen my complaint The did make a refund but they refunded $ I returned the $purse This company is a scamThey did a switch and bait and need to be called outStay away
I ordered a handbag that was advertised as an expensive *** *** brand made of leather and suedeThe item that was shipped to me appeared to be the bag in the ad picture, however, it is vinyl and faux suede and appears to be counterfeit as *** *** does not sell vinyl productsI followed the instructions provided on PoshMark website by emailing them via the website explaining the matter the day I received the item requesting instructions to return the item and a full refundI have not received any communication from them indicating that they were handling the matter and it's been over a weekI'm concerned as there is no way to speak to a customer service rep via phone and there has been no further communication
Initial Business Response /* (1000, 5, 2015/10/12) */
Our return team carefully investigated this claim and have concluded that the item was correctly listed as a female sweaterAfter our investigation, we found that there is a female and male version of this sweater, however the pictures
provided by the seller AND the buyer is consistent with the female version of this sweater
Due to this, this return case does not qualify for a return and therefore we consider it resolved
Initial Consumer Rebuttal /* (3000, 7, 2015/10/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The pictures the seller provided photos of the merchandise via a websiteNot the actual product tag or anythingI recieved the men's versionAs you stated, there is a men's version which is what it isThe seller falsely advertised the merchandise as women's which is not my fault if I bought something being lied too
Final Business Response /* (4000, 9, 2015/10/29) */
We understand the concerns of the buyer, however according to the pictures that the buyer submitted for the item, it matched the description and pattern of the female version of the sweaterThe male sweater is slightly different
Due to this, we consider the case resolved
Final Consumer Response /* (4200, 11, 2015/11/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The business keeps changing its answersThey're being completely unprofessional and handling this in the worst mannerClearly I have done more research to prove my facts that this is indeed the Men's sweaterIt was not advertised by the seller in the correct matter
I asked Poshmark to contact a seller about the authenticity of my recently ordered Tiffany earrings, because they look fake Earrings came to me as “Tiffany and co.” but listed on Poshmark site without the quote marksThey refused to contact the seller to verify authenticity I do not recommend a company that has this type of business practice
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever I do believe that Poshmark needs to find a better system to decide if items are or are not counterfeit goods The goods I was selling were not being sold as a name brand and were not counterfeit items, but my money was released Sincerely, *** ***
Initial Business Response /* (1000, 5, 2014/12/19) */
The customer was restricted for disputing a charge made on her accountSince this charge was reported as fraud we restricted her account for her safety and oursSince then the issue has resolved and *** is back on the Poshmark
Platform!
Final Business Response /* (4000, 12, 2015/01/14) */
***'s account has been reinstated after we discussed the reasons she was restricted and she agreed to follow our policies
We ask that users refrain from filing disputes with their credit card company, as it hurts our credit score and can result in a temporary suspensionPlease contact us at ***@poshmark.com if you have any questions or concerns about a specific order/transaction
There are no returns, refunds, or exchanges, but they don't make that clear on the websiteI purchased a coat for my daughter and since she couldn't try it on beforehand and it was too small we are stuck with it without recourseNever will I use them again!
I sold a pair of Gucci sneakers using my Poshmark account on 12/for $of which I was to receive $after Postmark took their ridiculous feeWhen I went to ship the itemizing the prepaid label provided by Poshmark I realized that the item was being shipped to "Poshmark Authenticate" at: *** *** *** *** * *** *** ** *** I contacted Poshmark immediately to find out what was the process and how long would it be until I received my profit of $as this was not the shipping process that I was used toNormally I ship items directly to the buyerI have sold several brand name luxury items through the Poshmark appI also inquired about shipping because the shoe box that the sneakers come in was bigger than the flatmate box that Poshmark uses via USPSwhen I did not get a response I shipped the item using a bigger box as to provide the buyer with the original shoe box as was advertised in my listingI received an email on 12-saying authentication was tak
I purchased a pair of shoes from a seller from this site for $When I received them they were two different colorsI noticed the seller and she said that she mismatched them and didn't have the correct pairsI told her I would keep them if I received a $discount for keeping themShe agreed to this, so I then contacted Poshmark and they will not refund me the $dollarsThey requested photos and I gave them more photos of the shoesThey are saying they requested photos and I never gave them which I didThey sent me two emails and I replied to one with the photos and they closed the case for no reasonThe website is refusing to give me a refund even though the seller has admitted she sold me a misrepresented product and knew she was in the wrongThe conversation between the seller and myself is located with the posting and Poshmark has chosen to ignore all the evidence for whatever reasonTheir customer service does not help me and the only way to contact them is by em
I have purchased ~ items on this websiteI made offers on different items for one posher, they were acceptedI was required to pay delivery charges $each totalling $Yet I received one packageAre you refunding the erroneous/ unused shipping charges?
I am a senior citizin a cancer survivor and a domstic abuse survivorAnd in June of this year I bacame a reseller, I resell on various sites one of which is PoshMarkI have a few items listed and just recently sold one a Guess glass case for $When I received my funds from the sale I only received $which means that they took 59% of my earningsWhen I had learned of this I sent them emails stating that they need to contact the buy and have them return the glass case to me so I can resell it for a better priceThey kept sending me the same email over and over stating that the buyer has time to refuse itIm an old lady and I live on a fixed income I do reselling for extra income to supplement my social security moneyIm will to pay the shipping for the return of the glass caseThats all I want is for them to either help me contact the buyer myself or they contact them for me or only take 20% and give me the remainderI am totally aware that they have to earn money too but
I've been using Poshmark as a seller for about years and never had any problemsThat is until my last couple of times selling itemsOnce in a while you will have honest/reliable buyers but lately ive been running into buyers who are huge liers! one buyer bought a pair of boots from me and in the item description it specified that the boots were UK sz which is USA size The buyer gave me a bad rating because according to her the size was wrong and I never replied to any of her messages in which she NEVER sent any messages to me! Of course Poshmark did nothing but gave me $dollars store credit in which I did not want because I don't usually buy anything from them2nd incident was recentSo one of my shirts was sold to someone and when she got it, she filed a claim saying that it was ripped and that it was the wrong size!! she also had pictures of her wearing the ripped shirt in which you can clearly see that she was the one who ripped the shirt because the threads was stretching! And about the size, I actually took a screenshot of my receipt from where I brought the shirt from and size sent it in as proof to poshmark and even told them the shirt was not ripped before it was sent! My husband even saw the shirt before and did not see any ripsIt was obvious that the buyer was too big for the shirt!! And of course Posh mark sides with the buyerSo now i'm just waiting to receive my shirt so I can delete my account with them.! I wouldn't recommend this website to my worst enemy!!
This seems like a fun and nice way to buy and sell items but it is a total SCAMAs the sellers you are not protectedI recently sold a wallet to a woman, the wallet was in perfect condition, I even sent the box and dustbag and she opened a case against me claiming it was not as describedI emailed poshmark asking to see the pictures because I was so confused as to why a case would be opened up and once they SIDED with her and refunded her the pictures became available to me and low and be hold she RIPPED the wallet herselfAn expensive dollar versace wallet and she basically tore it up claimig I sent it to her that wayNow my wallet is being sent back to me destroyed and is basically unsellable or unusable and poshmark has not answered meThey are un responsive and do not know how to run a businessBasically if someone buys something of yours and decides they dont like it, they can destroy it and claim it came that way and basically you are out of your money and your item can return to u damagedI was shocked that someone would even do that to something so expensive or to someone in general and poshmark just doesn't careThis whole website is awful and NEEDS to be shut downDO NOT sell your stuff on this scam of a website because they will take your money and ruin your stuffThere are countless negative complaints about it im surprised this website is still runningI have never seen a business be run so awfully and so carelessDO NOT USEsafe yourself the trouble and sell elsewhereI will be shutting my account down and selling somewhere elseSomewhere trustworthy
I purchased an item on poshmark on Saturday morning *** ** ***)The price for the item was low, and I did a quick reverse search for the item and found that the pictures were stolen from ebayI contacted the seller on ebay and asked if the bag were being sold on poshmark, and she replied that it was notI immediately tried to cancel the order (ony minutes after it was placed), but the seller marked it as shipped, called me a mother *** and blocked me when I asked her to cancelShe subsequently shipped me an empty boxI contacted poshmark right away, but they do not do business on weekends, nor do they have a phone numberThis sort of scamming in which a new seller steals pictures from ebay and then sends an empty box is common on poshmarkI believe that poshmark is negligent in their monitoring of their website, and should take responsibility for stopping the scammersAn easy fix would be to require new sellers to sell at least 3-items before bein
Wife was victim of fraudulent purchase of item through Poshmark and they have not responded to emails concerning it They have no phone number available to speak with customer service Seems to be a poorly run or possibly shady business
I’ve been a Seller on the Poshmark app since I have never had an issue until recentlyI’ve had two Buyers recently buy items from my closet for them to only have what I believe to be buyers remorse because they spent too much or didn’t end up liking the itemFirst time- Buyer claims heels she purchased are “damaged” which they weren’t but she mutilates and twists the shoes so they actually are damaged in order to return them because the return policy is clear you can only return if damagedPoshmark approves the return because I say the lady can return them before I am aware what she has doneI get my shoes and I inform Poshmark of the damage so they ask me to mail them the shoes and they will release my moneyAfter they get the shoes, I am looking on app at shoes and see my damaged shoes are now being sold by a Poshmark employeeWhen I comment saying this is the case, they block my comments and erase them because it looks bad on them for selling a damaged item I sent in onl
I purchased a Michael Kors handbag that was represented to be 14"x8"x5" for $including shippingWhen I received the bag I found it was actually 8"x5"x1"I did not accept the order and requested a mail back label and credit for the entire amount to my PayPal accountAfter two comments from Poshmark placed on my account page (one saying they were working on it and one requiring more photos with ruler to clearly show measurements which I sent to them twice) all other comments and requests by me to fulfill the return of this bag and the credit of my money has fallen on deaf earsI tried calling *** which is a phone number I located online for the company to find it is a voice mail system that is full and therefore uselessI want my money back and I believe to misrepresent a product and keep my money is fraud
I began buying on Poshmark and purchasing small items and was happy, until I purchased a larger item..a winter jacket for $plus shipping The item arrived dirty, I sent emails to postmark saying I could not upload any photos however I never EVER got a response so the return never took place I was left owning s dirty jacket I paid shipping for also and a lot of aggravation No number to call or customer service at all...It is a rip off and scam
First Note Sent to PoshMark***: The problem with the White House Black Market Maxi Dress in Size Small is NOT in excellent condition as described by the sellerThe dress was altered which was not disclosed in the descriptionSee the attached photos of the dress showing the discrepancies between the lengths next to my size Medium of the same dressI wanted a maxi dress to my ankles not a calf length dressPlease, send me a return label for the dress in size Small and I want a full refund of the purchase price plus shipping and handlingThank you for your time, *** *** Huggins Second Note Sent to PoshMark***: Dear PoshMark Team, Perhaps I was not clear enough in my initial complaintIn your Refund Policy stated on your website: What is covered If any of the following pertain to your order, please report the problem in the Poshmark app or website immediately: Undisclosed damage Incorrect or missing item Item not as described Item is not authentic The dress was not disclosed to
I purchased an organizer from Poshmark, prior to purchasing it I asked if it fits by insert - she said yes, but it was no as I took it to three stores, staples and two high end pharmacies that sell Daytimer and Filofax, none fit and the woman who does the ordering said that nothing would fit itI contacted Poshmark and had to wait for over a week to say that my request has been deniedAs the seller stated that it would fitI saw complaints of this companyI work part time and have to make the most of my money, this is dishonest! It is scamming honest people
I order a purse from Poshmark for $ I was sent a message a couple of days later telling me the purse was sold out BUT they have the same purse in a different color for $dollars I ordered the purse and received itI was very happy with my purchase The following day I received my original order Now I have two purses I contacted the company and they basically told me to take a hike so I contacted my credit card company and filed a complaint I informed Poshmark I had filed a complaint and *** told me they would make a one time acception and accept the retuned item for a full refund IF I stopped the complaintI told *** if I did not receive a full refund of $plus shipping $4.69, I would reopen my complaint The did make a refund but they refunded $ I returned the $purse This company is a scamThey did a switch and bait and need to be called outStay away
I ordered a handbag that was advertised as an expensive *** *** brand made of leather and suedeThe item that was shipped to me appeared to be the bag in the ad picture, however, it is vinyl and faux suede and appears to be counterfeit as *** *** does not sell vinyl productsI followed the instructions provided on PoshMark website by emailing them via the website explaining the matter the day I received the item requesting instructions to return the item and a full refundI have not received any communication from them indicating that they were handling the matter and it's been over a weekI'm concerned as there is no way to speak to a customer service rep via phone and there has been no further communication
Initial Business Response /* (1000, 5, 2015/10/12) */
Our return team carefully investigated this claim and have concluded that the item was correctly listed as a female sweaterAfter our investigation, we found that there is a female and male version of this sweater, however the pictures
provided by the seller AND the buyer is consistent with the female version of this sweater
Due to this, this return case does not qualify for a return and therefore we consider it resolved
Initial Consumer Rebuttal /* (3000, 7, 2015/10/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The pictures the seller provided photos of the merchandise via a websiteNot the actual product tag or anythingI recieved the men's versionAs you stated, there is a men's version which is what it isThe seller falsely advertised the merchandise as women's which is not my fault if I bought something being lied too
Final Business Response /* (4000, 9, 2015/10/29) */
We understand the concerns of the buyer, however according to the pictures that the buyer submitted for the item, it matched the description and pattern of the female version of the sweaterThe male sweater is slightly different
Due to this, we consider the case resolved
Final Consumer Response /* (4200, 11, 2015/11/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The business keeps changing its answersThey're being completely unprofessional and handling this in the worst mannerClearly I have done more research to prove my facts that this is indeed the Men's sweaterIt was not advertised by the seller in the correct matter
I asked Poshmark to contact a seller about the authenticity of my recently ordered Tiffany earrings, because they look fake Earrings came to me as “Tiffany and co.” but listed on Poshmark site without the quote marksThey refused to contact the seller to verify authenticity I do not recommend a company that has this type of business practice
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever I do believe that Poshmark needs to find a better system to decide if items are or are not counterfeit goods The goods I was selling were not being sold as a name brand and were not counterfeit items, but my money was released Sincerely, *** ***
Initial Business Response /* (1000, 5, 2014/12/19) */
The customer was restricted for disputing a charge made on her accountSince this charge was reported as fraud we restricted her account for her safety and oursSince then the issue has resolved and *** is back on the Poshmark
Platform!
Final Business Response /* (4000, 12, 2015/01/14) */
***'s account has been reinstated after we discussed the reasons she was restricted and she agreed to follow our policies
We ask that users refrain from filing disputes with their credit card company, as it hurts our credit score and can result in a temporary suspensionPlease contact us at ***@poshmark.com if you have any questions or concerns about a specific order/transaction
There are no returns, refunds, or exchanges, but they don't make that clear on the websiteI purchased a coat for my daughter and since she couldn't try it on beforehand and it was too small we are stuck with it without recourseNever will I use them again!
I sold a pair of Gucci sneakers using my Poshmark account on 12/for $of which I was to receive $after Postmark took their ridiculous feeWhen I went to ship the itemizing the prepaid label provided by Poshmark I realized that the item was being shipped to "Poshmark Authenticate" at: *** *** *** *** * *** *** ** *** I contacted Poshmark immediately to find out what was the process and how long would it be until I received my profit of $as this was not the shipping process that I was used toNormally I ship items directly to the buyerI have sold several brand name luxury items through the Poshmark appI also inquired about shipping because the shoe box that the sneakers come in was bigger than the flatmate box that Poshmark uses via USPSwhen I did not get a response I shipped the item using a bigger box as to provide the buyer with the original shoe box as was advertised in my listingI received an email on 12-saying authentication was tak
I purchased a pair of shoes from a seller from this site for $When I received them they were two different colorsI noticed the seller and she said that she mismatched them and didn't have the correct pairsI told her I would keep them if I received a $discount for keeping themShe agreed to this, so I then contacted Poshmark and they will not refund me the $dollarsThey requested photos and I gave them more photos of the shoesThey are saying they requested photos and I never gave them which I didThey sent me two emails and I replied to one with the photos and they closed the case for no reasonThe website is refusing to give me a refund even though the seller has admitted she sold me a misrepresented product and knew she was in the wrongThe conversation between the seller and myself is located with the posting and Poshmark has chosen to ignore all the evidence for whatever reasonTheir customer service does not help me and the only way to contact them is by em
I have purchased ~ items on this websiteI made offers on different items for one posher, they were acceptedI was required to pay delivery charges $each totalling $Yet I received one packageAre you refunding the erroneous/ unused shipping charges?
I am a senior citizin a cancer survivor and a domstic abuse survivorAnd in June of this year I bacame a reseller, I resell on various sites one of which is PoshMarkI have a few items listed and just recently sold one a Guess glass case for $When I received my funds from the sale I only received $which means that they took 59% of my earningsWhen I had learned of this I sent them emails stating that they need to contact the buy and have them return the glass case to me so I can resell it for a better priceThey kept sending me the same email over and over stating that the buyer has time to refuse itIm an old lady and I live on a fixed income I do reselling for extra income to supplement my social security moneyIm will to pay the shipping for the return of the glass caseThats all I want is for them to either help me contact the buyer myself or they contact them for me or only take 20% and give me the remainderI am totally aware that they have to earn money too but
I've been using Poshmark as a seller for about years and never had any problemsThat is until my last couple of times selling itemsOnce in a while you will have honest/reliable buyers but lately ive been running into buyers who are huge liers! one buyer bought a pair of boots from me and in the item description it specified that the boots were UK sz which is USA size The buyer gave me a bad rating because according to her the size was wrong and I never replied to any of her messages in which she NEVER sent any messages to me! Of course Poshmark did nothing but gave me $dollars store credit in which I did not want because I don't usually buy anything from them2nd incident was recentSo one of my shirts was sold to someone and when she got it, she filed a claim saying that it was ripped and that it was the wrong size!! she also had pictures of her wearing the ripped shirt in which you can clearly see that she was the one who ripped the shirt because the threads was stretching! And about the size, I actually took a screenshot of my receipt from where I brought the shirt from and size sent it in as proof to poshmark and even told them the shirt was not ripped before it was sent! My husband even saw the shirt before and did not see any ripsIt was obvious that the buyer was too big for the shirt!! And of course Posh mark sides with the buyerSo now i'm just waiting to receive my shirt so I can delete my account with them.! I wouldn't recommend this website to my worst enemy!!
This seems like a fun and nice way to buy and sell items but it is a total SCAMAs the sellers you are not protectedI recently sold a wallet to a woman, the wallet was in perfect condition, I even sent the box and dustbag and she opened a case against me claiming it was not as describedI emailed poshmark asking to see the pictures because I was so confused as to why a case would be opened up and once they SIDED with her and refunded her the pictures became available to me and low and be hold she RIPPED the wallet herselfAn expensive dollar versace wallet and she basically tore it up claimig I sent it to her that wayNow my wallet is being sent back to me destroyed and is basically unsellable or unusable and poshmark has not answered meThey are un responsive and do not know how to run a businessBasically if someone buys something of yours and decides they dont like it, they can destroy it and claim it came that way and basically you are out of your money and your item can return to u damagedI was shocked that someone would even do that to something so expensive or to someone in general and poshmark just doesn't careThis whole website is awful and NEEDS to be shut downDO NOT sell your stuff on this scam of a website because they will take your money and ruin your stuffThere are countless negative complaints about it im surprised this website is still runningI have never seen a business be run so awfully and so carelessDO NOT USEsafe yourself the trouble and sell elsewhereI will be shutting my account down and selling somewhere elseSomewhere trustworthy
I purchased an item on poshmark on Saturday morning *** ** ***)The price for the item was low, and I did a quick reverse search for the item and found that the pictures were stolen from ebayI contacted the seller on ebay and asked if the bag were being sold on poshmark, and she replied that it was notI immediately tried to cancel the order (ony minutes after it was placed), but the seller marked it as shipped, called me a mother *** and blocked me when I asked her to cancelShe subsequently shipped me an empty boxI contacted poshmark right away, but they do not do business on weekends, nor do they have a phone numberThis sort of scamming in which a new seller steals pictures from ebay and then sends an empty box is common on poshmarkI believe that poshmark is negligent in their monitoring of their website, and should take responsibility for stopping the scammersAn easy fix would be to require new sellers to sell at least 3-items before bein