Initial Business Response /* (1000, 9, 2015/08/18) */
We have reached a resolution with consumer. Polaris(c) will offer a goodwill $1400.00 voucher for consumer to purchase parts, accessories, and garments at any authorized Polaris dealership. Consumer has accepted this resolution and there will be...
no further contact necessary.
Initial Consumer Rebuttal /* (2000, 10, 2015/08/19) */
I am rejecting this response because:
I'm just very disappointed in Polaris and the vehicle I purchased they obviously don't want to satisfy there customer, the axles broke on there own by using it the proper way, and I feel it is a deffect because it broke in between the 3rd time using the vehicle after and this happens. the axles are weak so they break? That doesn't make sense to me?
Polaris Engineers have reviewed this case in person and the resolution is final. There are 3 cases that have been reviewed and all three claims have been denied and no coverage will be offered. This consumers claims have been denied due to poor maintenance. No further consideration will be made.
Polaris has spoke to [redacted] in reference to case # C-[redacted] . We have advised [redacted] Our #1 goal is getting dealers enough parts to address customers who need vehicles repaired Our allocation process and recommended order process will help manage through this. We have service kits shipping...
to dealers that started the week of April 19 and expect a steady flow of service kits in the coming weeks. Over the next few weeks, we anticipate parts availability to cover the initial recommended order quantities for dealers. All of us at Polaris understand the challenge and inconvenience this creates. [redacted] was also advised his dealer will contact him for bulletin completion and timeline.
Polaris spoke to consumer in case # C-[redacted]. Polaris engineers has completed its review. The probable cause for the driveshaft failure is likely due to an impact event from jumping the vehicle or striking a solid object with the underbody. This event likely compromised the integrity of the driveshaft, causing the complete failure to occur at a later time. The side-panel and belly-pan melting is likely due to the same incident, as the exhaust resonator was likely dislodged during the impact incident, causing the surrounding panels to be melted. Polaris will not cover the cost of repairs, as it is unknown as to if the current owner or prior owner possibly induced the damage. This unit was purchased used/second hand, Polaris does not guarantee the mechanical/technical health of a used purchase. No further consideration will be made.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Polaris Industries, Adrenalin Power sports, and I have been discussing our options on the phone and have been coming to a mutual agreement throughout the last couple of days and I am going to trade the four-wheeler in at a higher trade in value and they are working with me on payments and for something that works like it is supposed to and something my husband and I both are satisfied with. We appreciate all the help. We accept all the decisions as long as they go as we have discussed. That we will receive $7500.00 for trade in with an additional $1500.00 and then we are able to get the discount of $700.00 on the RZR 900 S. Thanks to Chris from Polaris and Dillon from Adrenalin we should be getting a very nice product.
I am rejecting this response because: After reading reviews and talking with other owners, this...
seems to be a big issue with extremist riding most see this with in the first 25-30 miles however I don't ride much and it sits most of the time. Polaris needs to own us to the issue and take care of the repairs in full parts and labor. These machines cost a lot of money and should be able to much much more then the adverse rider does and this major failure is a result of poor manufacturing and should not fall on the customer. Polaris needs to make this right.
Polaris has made contact with this consumer and addressed all concerns and found that this noise is within normal range. There will be no further contact made with this consumer on this concern.
Initial Business Response /* (1000, 10, 2015/08/25) */
Victory Motorcycles(c) is currently working with consumer to to find a resolution for both parties. Once a resolution has been determined we will update the case.
Initial Consumer Rebuttal /* (2000, 12, 2015/09/09) */
Consumer states that...
Victory motor cycle is in the process of replacing the Bike
(The consumer indicated he/she DID NOT accept the response from the business.)
Polaris responded to you that it should be noted that Polaris found damage to the piston that was caused by snow and or water ingestion.I picked up my sled yesterday and it says on my receipt that and I Quote,the oil pump quit pumping to PTO side lower injector and burned up cylinder,piston and exhaust valve also had codes for low voltage to injector PTO side. injectors tested fine and so did the wiring, possible ecm issues as this has been a problem for the life of the machine, and we suggest we put in a new ECM GL. So Ive been all over the internet and people are having low rpm issues all over ! There are pages and pages of rpm issues with the new 800s. there is one person on there that the dealer changed almost every part on the sled including a ECM from a good running rental and they switched almost everything from the rental to his and they couldnt figure it out so they finally gave him the rental and took his back. other people finding bad wiring harness to the computer, they found 4 strands of wire melted back into the insulation not giving full voltage to it! I think it is a wiring harness issue . not real confident my problem is fixed! again probably wont find out if its fixed till next year now. last motor lasted 800 miles, not real happy, Ive tried trading it in and nobody wants it because of the problems it has had, Is this my fault,I dont think so,The dealer insulted me with a 5000 dollar offer when I asked for a trade. Im supposed to take a 7600 dollar hit on it because its been a problem sled . Not Good Business Practice! I sure would like a refund or a different sled!Thanks sincerly [redacted]!
Polaris axels do not naturally break, conditions must be present that cause them to become stressed beyond their limitations. Polaris has designed its axels this way to prevent greater damage to the machine. In these situations the failure is protecting the machine from greater damage. The...
failure experienced on the axle of this machine were straight ductile failures, certain driving characteristics can increase the potential for this failure however this is not a defect and therefore not covered under warranty.
Polaris has informed Mr [redacted] that no warranty coverage and/or assistance will be offered on this case. The unit is 4 years outside of factory warranty. No further contact will be made with the customer in regards to this case.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me; however, Polaris Industries still has the true date of first use incorrect and as such has shorted me from approximately 4 months of factory extended warranty. I will agree to accept this resolution though because quite frankly Polaris Industries has worn me down and I no longer have the energy nor the time to continue to insist that Polaris Industries recognize the true date of purchase for this vehicle.Thank you to the Revdex.com for your assistance in reaching this resolution.[redacted] J. [redacted]
Initial Business Response /* (1000, 11, 2015/09/15) */
Consumer's request to have parts refinished a preferred body shop has been fulfilled. Indian Motorcycle has covered the cost with no expense to the consumer. No furthter contact will be necessary at this time.
Initial Consumer Rebuttal /*...
Indian Motorcycle has spoken to this consumer on C-[redacted] and a confidential goodwill offer was made along with a current promotion. This consumer has declined this offer and offers for goodwill assistance are non-negotiable. No further consideration will be made in this case.
I am rejecting this response because:The offer did not make up the loss in revenue. The company made a move that is not industry standard costing people a lot of money. Compensation should be given at very little. Future costumers should be aware of this bad practice.
Opened consumer case and spoke to [redacted]. Presented [redacted] with Good-will coupon of $750 to help compensate for his down time while unit was being repaired for warranty work.
Polaris is actively working with this consumers dealership on this case. No further action will be taken.
Initial Business Response /* (1000, 9, 2015/08/18) */
We have reached a resolution with consumer. Polaris(c) will offer a goodwill $1400.00 voucher for consumer to purchase parts, accessories, and garments at any authorized Polaris dealership. Consumer has accepted this resolution and there will be...
no further contact necessary.
Initial Consumer Rebuttal /* (2000, 10, 2015/08/19) */
Polaris has spoke to consumer on case # C-[redacted]. Consumer was provided with a $500.00 PGA coupon to resolve this concern.
I am rejecting this response because:
I'm just very disappointed in Polaris and the vehicle I purchased they obviously don't want to satisfy there customer, the axles broke on there own by using it the proper way, and I feel it is a deffect because it broke in between the 3rd time using the vehicle after and this happens. the axles are weak so they break? That doesn't make sense to me?
Polaris Engineers have reviewed this case in person and the resolution is final. There are 3 cases that have been reviewed and all three claims have been denied and no coverage will be offered. This consumers claims have been denied due to poor maintenance. No further consideration will be made.
Polaris has spoke to [redacted] in reference to case # C-[redacted] . We have advised [redacted] Our #1 goal is getting dealers enough parts to address customers who need vehicles repaired Our allocation process and recommended order process will help manage through this. We have service kits shipping...
to dealers that started the week of April 19 and expect a steady flow of service kits in the coming weeks. Over the next few weeks, we anticipate parts availability to cover the initial recommended order quantities for dealers. All of us at Polaris understand the challenge and inconvenience this creates. [redacted] was also advised his dealer will contact him for bulletin completion and timeline.
Polaris spoke to consumer in case # C-[redacted]. Polaris engineers has completed its review. The probable cause for the driveshaft failure is likely due to an impact event from jumping the vehicle or striking a solid object with the underbody. This event likely compromised the integrity of the driveshaft, causing the complete failure to occur at a later time. The side-panel and belly-pan melting is likely due to the same incident, as the exhaust resonator was likely dislodged during the impact incident, causing the surrounding panels to be melted. Polaris will not cover the cost of repairs, as it is unknown as to if the current owner or prior owner possibly induced the damage. This unit was purchased used/second hand, Polaris does not guarantee the mechanical/technical health of a used purchase. No further consideration will be made.
Polaris has spoken to consumer on case # C-[redacted] and has been advised to modifications with the ECU no coverage can be applied.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Polaris Industries, Adrenalin Power sports, and I have been discussing our options on the phone and have been coming to a mutual agreement throughout the last couple of days and I am going to trade the four-wheeler in at a higher trade in value and they are working with me on payments and for something that works like it is supposed to and something my husband and I both are satisfied with. We appreciate all the help. We accept all the decisions as long as they go as we have discussed. That we will receive $7500.00 for trade in with an additional $1500.00 and then we are able to get the discount of $700.00 on the RZR 900 S. Thanks to Chris from Polaris and Dillon from Adrenalin we should be getting a very nice product.
I am rejecting this response because: After reading reviews and talking with other owners, this...
seems to be a big issue with extremist riding most see this with in the first 25-30 miles however I don't ride much and it sits most of the time. Polaris needs to own us to the issue and take care of the repairs in full parts and labor. These machines cost a lot of money and should be able to much much more then the adverse rider does and this major failure is a result of poor manufacturing and should not fall on the customer. Polaris needs to make this right.
Polaris has made contact with this consumer and addressed all concerns and found that this noise is within normal range. There will be no further contact made with this consumer on this concern.
Initial Business Response /* (1000, 10, 2015/08/25) */
Victory Motorcycles(c) is currently working with consumer to to find a resolution for both parties. Once a resolution has been determined we will update the case.
Initial Consumer Rebuttal /* (2000, 12, 2015/09/09) */
Consumer states that...
Victory motor cycle is in the process of replacing the Bike
(The consumer indicated he/she DID NOT accept the response from the business.)
Polaris responded to you that it should be noted that Polaris found damage to the piston that was caused by snow and or water ingestion.I picked up my sled yesterday and it says on my receipt that and I Quote,the oil pump quit pumping to PTO side lower injector and burned up cylinder,piston and exhaust valve also had codes for low voltage to injector PTO side. injectors tested fine and so did the wiring, possible ecm issues as this has been a problem for the life of the machine, and we suggest we put in a new ECM GL. So Ive been all over the internet and people are having low rpm issues all over ! There are pages and pages of rpm issues with the new 800s. there is one person on there that the dealer changed almost every part on the sled including a ECM from a good running rental and they switched almost everything from the rental to his and they couldnt figure it out so they finally gave him the rental and took his back. other people finding bad wiring harness to the computer, they found 4 strands of wire melted back into the insulation not giving full voltage to it! I think it is a wiring harness issue . not real confident my problem is fixed! again probably wont find out if its fixed till next year now. last motor lasted 800 miles, not real happy, Ive tried trading it in and nobody wants it because of the problems it has had, Is this my fault,I dont think so,The dealer insulted me with a 5000 dollar offer when I asked for a trade. Im supposed to take a 7600 dollar hit on it because its been a problem sled . Not Good Business Practice! I sure would like a refund or a different sled!Thanks sincerly [redacted]!
Polaris axels do not naturally break, conditions must be present that cause them to become stressed beyond their limitations. Polaris has designed its axels this way to prevent greater damage to the machine. In these situations the failure is protecting the machine from greater damage. The...
failure experienced on the axle of this machine were straight ductile failures, certain driving characteristics can increase the potential for this failure however this is not a defect and therefore not covered under warranty.
Polaris has informed Mr [redacted] that no warranty coverage and/or assistance will be offered on this case. The unit is 4 years outside of factory warranty. No further contact will be made with the customer in regards to this case.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me; however, Polaris Industries still has the true date of first use incorrect and as such has shorted me from approximately 4 months of factory extended warranty. I will agree to accept this resolution though because quite frankly Polaris Industries has worn me down and I no longer have the energy nor the time to continue to insist that Polaris Industries recognize the true date of purchase for this vehicle.Thank you to the Revdex.com for your assistance in reaching this resolution.[redacted] J. [redacted]
Initial Business Response /* (1000, 11, 2015/09/15) */
Consumer's request to have parts refinished a preferred body shop has been fulfilled. Indian Motorcycle has covered the cost with no expense to the consumer. No furthter contact will be necessary at this time.
Initial Consumer Rebuttal /*...
(2000, 12, 2015/09/15) */
Indian Motorcycle has spoken to this consumer on C-[redacted] and a confidential goodwill offer was made along with a current promotion. This consumer has declined this offer and offers for goodwill assistance are non-negotiable. No further consideration will be made in this case.
I am rejecting this response because:The offer did not make up the loss in revenue. The company made a move that is not industry standard costing people a lot of money. Compensation should be given at very little. Future costumers should be aware of this bad practice.
Opened consumer case and spoke to [redacted]. Presented [redacted] with Good-will coupon of $750 to help compensate for his down time while unit was being repaired for warranty work.