Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
I am rejecting this response because:
Polaris sent the same response twice in a row stating they have no record of me contacting them Do they read my responses? Obviously not, or they'd know that their incompetent call center agent refused to write down my complaint number when I calledPlease actually READ the responses instead of sending out a blanket response each time You're wasting my time.Polaris is absolutely ridiculous
Polaris worked with Mr*** and his dealership, Reno Cycle and Gear, to resolve this concernPolaris bought back his MYRZR, and provided him with a MYMr*** agreed to pay $in tax/title/license fees to complete the state-specific paperwork requirements to register his new
vehicle
This protection Plan was purchased at an dealership which is an independent businessConsumer would need to address
concerns with the dealership *** Polaris does not sell/buy our machines or protection plansWe do rely on our independent dealerships for thisThis concern would need to be discussed with the selling dealership
We have checked over your case and found that the machine is registered in the correct owners name and the warranty has been adjusted to the correct dateIf you have any further concerns with the corrections, please contact Polaris and speak with your case owner to make any further adjustments
Consumer has contacted Polaris on case # C-***The recall on consumer unit is years old and there is part availabilityConsumer needs to take unit to an authorized Polaris dealership for completionThe correct part # is ***To get this bulletin completed the consumer needs to
work with a authorized Polaris dealership
Initial Business Response /* (1000, 5, 2015/10/20) */
Customer's machine is years out of factory warrantyThe customer does have a extended warranty through AssurantCustomer would need to contact Assurant for warranty claims as Assurant is not owned by Polaris, and is a third party warranty
company
Polaris Representative has communicated to the customer about the reasons why Polaris denied his claimTires are wear items that are not covered under warranty as stated in the Owner's ManualIn addition there were no defects found by the technicianPolaris will not be able to fulfil the request to replace the tires on customer's machine
Initial Consumer Rebuttal /* (3000, 7, 2015/10/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My tires only have miles on themHow can this possibly me wear & tareApparently it's just a bad productI certainly hope the word of these bad tires spreadsI've heard several other complaintsI'm just very disappointed !!
Polaris has been in contact with *** *** since December about this concernPolaris has extended paid labor on two occasions, multiple parts and a $credit towards trade in as a Good-Will gesture with the consumer being outside of warrantyThere will be no further
assistance offered to *** ***
Consumer has spoken to Polaris on case # *** The consumer has been informed to have dealership open an ask Polaris case for further assistance from his dealershipConsumer ended the call with PolarisNo further assistance was provided
Polaris has no record of the consumer reaching out to us on this matterIf the consumer wishes to speak to our consumer service parts department they can call 1800-PolarisAlso, since this was purchased through a dealership the best point of contact would be the dealership the consumer purchased
from
Initial Business Response /* (1000, 11, 2015/10/02) */
The warranty on customer's vehicle has expiredPolaris will not be able to provide warranty covereage for failed partWe understand that customer feels this part is a defect, but we cannot provide assistance on repairs/parts once warranty
period is overInternal Polaris representative has explained the decision to customer
I am rejecting this
response because:I find it odd that you admit the (10) means a quantity of 10. Your website does not explain to the customer that that Quantity of is for the dealer only. I made a purchasing decision based on shipping costs for this item that I was mislead on. I would not have made this online purchase and wasted my money knowing the quantity was actually (1) item. I have printed the page I have attached to this response and have sanity checked it with some very logical and highly intelligent people at the company I work for, which only hires people with the highest GPA's I might add, and they overwhelmingly came to the same conclusion that I did. That the quantity was for ten items or in the case of my order, (30). Is this what my future business is really worth to you? A few copper washers? It's almost laughable
I am rejecting this response because:
I attempted to resolve the matter with Polaris and with Local Polaris authorized dealerships. Again, the dealerships insisted on the part being backordered, and Polaris refused to supply me with it, even if I paid full retail.I had to source the part myself after a week of back-and-forth nonsense with Polaris and various dealers. The ATV is now running again, repaired with the updated part, but I am out time and money because of Polaris' poor handling of the matter. As such, I expect Polaris to reimburse the $I spent taking care of the recalled part myself. If they do not, I will be taking them to small claims for a much higher sum. This has been explained on the phone, in my email, and in a paper letter that is en route to Polaris now, along with an invoice for the part. I am giving Polaris a simple resolution option, but if they do not take that, I will not simply go away. I'm one of those people you do not want upset with your company; intelligent, tenacious and vengeful
You may operate your Slingshot at your discretion however Polaris recommends the recalls be completed as soon as possiblePolaris will be sending you a follow up communication no later than the end of November regarding the next steps for completing these bulletinsOnce you receive this letter,
please contact your local Slingshot dealer at your earliest convenience to schedule an appointment to have bulletin repairs performedWhen making contact with your dealer, discuss parts availability, their schedule and how long they will need to keep your vehicle to complete the updatesPlease know that the dealer may or may not be able to set up an appointment at this time, dependent on parts availability and their service scheduleYou may be asked to call back at a later time to schedule service, once the dealer has parts in their inventory
Initial Business Response /* (1000, 11, 2015/07/17) */
Called dealer and consumerI have confirmed at this time polaris will contribute $in parts coverageThe dealership will cover the labor charge for serviceConsumer will be responsible for the other half of parts, taxesand shop fees
All parties are in a agreement and has accepeted this resolutionI will credit dealer today and dealer will order parts as soon as they recieve the creditConsumer is satisfied with results
Initial Consumer Rebuttal /* (2000, 13, 2015/07/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I feel they have done the best they can offerI am happy with half parts and dealer to cover all laborThank you again for assisting me
Polaris has spoken to consumer on case # C-***Consumer has been advised that he is months outside of warranty and no coverage will be offered and the warranty denial answer is final
Polaris does not sell/buy our machines or protection plansWe do rely on our independent dealerships for thisThis concern would need to be discussed with the selling dealership
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
I am rejecting this response because:
Polaris sent the same response twice in a row stating they have no record of me contacting them Do they read my responses? Obviously not, or they'd know that their incompetent call center agent refused to write down my complaint number when I calledPlease actually READ the responses instead of sending out a blanket response each time You're wasting my time.Polaris is absolutely ridiculous
Polaris worked with Mr*** and his dealership, Reno Cycle and Gear, to resolve this concernPolaris bought back his MYRZR, and provided him with a MYMr*** agreed to pay $in tax/title/license fees to complete the state-specific paperwork requirements to register his new
vehicle
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
This protection Plan was purchased at an dealership which is an independent businessConsumer would need to address
concerns with the dealership *** Polaris does not sell/buy our machines or protection plansWe do rely on our independent dealerships for thisThis concern would need to be discussed with the selling dealership
We have checked over your case and found that the machine is registered in the correct owners name and the warranty has been adjusted to the correct dateIf you have any further concerns with the corrections, please contact Polaris and speak with your case owner to make any further adjustments
Consumer has contacted Polaris on case # C-***The recall on consumer unit is years old and there is part availabilityConsumer needs to take unit to an authorized Polaris dealership for completionThe correct part # is ***To get this bulletin completed the consumer needs to
work with a authorized Polaris dealership
Initial Business Response /* (1000, 5, 2015/10/20) */
Customer's machine is years out of factory warrantyThe customer does have a extended warranty through AssurantCustomer would need to contact Assurant for warranty claims as Assurant is not owned by Polaris, and is a third party warranty
company
Polaris Representative has communicated to the customer about the reasons why Polaris denied his claimTires are wear items that are not covered under warranty as stated in the Owner's ManualIn addition there were no defects found by the technicianPolaris will not be able to fulfil the request to replace the tires on customer's machine
Initial Consumer Rebuttal /* (3000, 7, 2015/10/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My tires only have miles on themHow can this possibly me wear & tareApparently it's just a bad productI certainly hope the word of these bad tires spreadsI've heard several other complaintsI'm just very disappointed !!
Polaris has been in contact with *** *** since December about this concernPolaris has extended paid labor on two occasions, multiple parts and a $credit towards trade in as a Good-Will gesture with the consumer being outside of warrantyThere will be no further
assistance offered to *** ***
Consumer has spoken to Polaris on case # *** The consumer has been informed to have dealership open an ask Polaris case for further assistance from his dealershipConsumer ended the call with PolarisNo further assistance was provided
I am rejecting this response because: There is an ask polaris case open and the case # is ***
Polaris has no record of the consumer reaching out to us on this matterIf the consumer wishes to speak to our consumer service parts department they can call 1800-PolarisAlso, since this was purchased through a dealership the best point of contact would be the dealership the consumer purchased
from
Initial Business Response /* (1000, 11, 2015/10/02) */
The warranty on customer's vehicle has expiredPolaris will not be able to provide warranty covereage for failed partWe understand that customer feels this part is a defect, but we cannot provide assistance on repairs/parts once warranty
period is overInternal Polaris representative has explained the decision to customer
I am rejecting this
response because:I find it odd that you admit the (10) means a quantity of 10. Your website does not explain to the customer that that Quantity of is for the dealer only. I made a purchasing decision based on shipping costs for this item that I was mislead on. I would not have made this online purchase and wasted my money knowing the quantity was actually (1) item. I have printed the page I have attached to this response and have sanity checked it with some very logical and highly intelligent people at the company I work for, which only hires people with the highest GPA's I might add, and they overwhelmingly came to the same conclusion that I did. That the quantity was for ten items or in the case of my order, (30). Is this what my future business is really worth to you? A few copper washers? It's almost laughable
I am rejecting this response because:
I attempted to resolve the matter with Polaris and with Local Polaris authorized dealerships. Again, the dealerships insisted on the part being backordered, and Polaris refused to supply me with it, even if I paid full retail.I had to source the part myself after a week of back-and-forth nonsense with Polaris and various dealers. The ATV is now running again, repaired with the updated part, but I am out time and money because of Polaris' poor handling of the matter. As such, I expect Polaris to reimburse the $I spent taking care of the recalled part myself. If they do not, I will be taking them to small claims for a much higher sum. This has been explained on the phone, in my email, and in a paper letter that is en route to Polaris now, along with an invoice for the part. I am giving Polaris a simple resolution option, but if they do not take that, I will not simply go away. I'm one of those people you do not want upset with your company; intelligent, tenacious and vengeful
You may operate your Slingshot at your discretion however Polaris recommends the recalls be completed as soon as possiblePolaris will be sending you a follow up communication no later than the end of November regarding the next steps for completing these bulletinsOnce you receive this letter,
please contact your local Slingshot dealer at your earliest convenience to schedule an appointment to have bulletin repairs performedWhen making contact with your dealer, discuss parts availability, their schedule and how long they will need to keep your vehicle to complete the updatesPlease know that the dealer may or may not be able to set up an appointment at this time, dependent on parts availability and their service scheduleYou may be asked to call back at a later time to schedule service, once the dealer has parts in their inventory
Initial Business Response /* (1000, 11, 2015/07/17) */
Called dealer and consumerI have confirmed at this time polaris will contribute $in parts coverageThe dealership will cover the labor charge for serviceConsumer will be responsible for the other half of parts, taxesand shop fees
All parties are in a agreement and has accepeted this resolutionI will credit dealer today and dealer will order parts as soon as they recieve the creditConsumer is satisfied with results
Initial Consumer Rebuttal /* (2000, 13, 2015/07/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I feel they have done the best they can offerI am happy with half parts and dealer to cover all laborThank you again for assisting me
Consumer has spoke to Polaris in case # C-***Consumer was given information on part availability
Polaris has spoken to consumer on case # C-***Consumer has been advised that he is months outside of warranty and no coverage will be offered and the warranty denial answer is final
Polaris does not sell/buy our machines or protection plansWe do rely on our independent dealerships for thisThis concern would need to be discussed with the selling dealership