I am rejecting this response because:
This RZR purchased brand new from Polaris dealership 09/05/Event happened 11/25/ The unit got so hot because of faulty factory assembly it melted the oil cap to the engine (see pictures) with hours on engine The Unit was smoking crackeling, worries of flames as we jumped out of unit we used our fire extinguisher all over engine to be sureThe temp read on the dash board degrees the entire time this event was happening ? How is this engine basically clutching on fire with a dashboard temperature reading of degrees? Once again faulty coolant essembly From day one we have always followed Polaris guidelines for maintance (called for ONE oil change) because of all the low hours on this engine We have always checked all fluid levels before each use (which has been times) in the life of this unit I feel For my safety and the safety of ours in Polaris products IF they can do much more damage This engine was so hot needing a fire extinguisher melted the throttle cable with so many other things on the unit
Polaris is writing in response to the complaint filed with the Revdex.com by *** *** received in our office on April 25, Polaris has reviewed the allegations in Mr***’s complaint. Polaris will be responding directly to Mr***, but will also briefly address his
allegations in response to the Revdex.com’s requestPolaris understands that Mr*** claims the damage to his vehicle occurred in the Polaris parking lot at our plant in Roseau, MN on March 13, 2017. Polaris has confirmed that Mr*** was contracted by HooperHolmes Health & Wellness and reported working from 5:00am to 11:00am on March 13, 2017. Polaris, however, is not aware of any incident reported to Polaris by Mr*** on March 13, Polaris is aware that on March 16, 2017, three days later, Mr*** reported an alleged incident in the parking lot. At that time, Mr*** spoke to multiple Polaris employees and a Polaris representative did go out to the parking lot with Mr*** to understand his concernAt that time, Mr***’s car was not located in the parking spot where damage allegedly occurred, but he did alleged that his car has been damaged by some protruding rebar from a parking stop. Mr*** was told at that time that Polaris did not believe it had responsibility for the damage, but that Mr*** could file a police report or to contact his insurance company if he disagreed. Polaris is not aware whether Mr*** took these stepsAs mentioned above, Polaris will reach out to Mr*** to discuss this matter with him directly to see if this matter can be resolved
I am rejecting this response because:
Attached is a photo of a conversation of a customer on a Polaris ranger forum experiencing the same problem Polaris replaced his gear case and the noise went awayPolaris can say it is all they want but the noise I am experiencing is not All I am asking for is that Polaris stands behind the machine and fixes itThe servicing dealer has told me it is not and has to have the approval from Polaris to fix it under warranty and pay the expenses
Consumer has a case [redacted] that has been completed today 5/17/2016. Consumer was informed our focus is to get parts into our dealerships and all affected models will be inspected and any affected vehicles will be fixed free of charge, warranty covers the repair of the vehicle; it does not...
Polaris has spoken to the consumer in cacse # C-[redacted]. Consumer was advised his unit is operating normal and as intended no further action will be taken.
Polaris completed our review on March 4, 2016 Polaris has replaced Mr [redacted] unit with VIN [redacted]. Polaris has also credited the dealer to replace the damaged accessories. Mr. [redacted] should contact Offroad Powersports to arrange pick up of the new unit.
Polaris was informed about this concern on 1/31/2017. We advise consumer to work with their dealership on a resolution. No further action will be taken, Polaris was not informed of this concern until 2 days ago. Advise consumer to work with dealership for updates.
Initial Business Response /* (1000, 10, 2015/06/26) */
Added On: 6/26/2015 11:11 AM by KALee
At this time with the information provided Polaris(c) will not cover the $412.06 requested by the consumer. The components requested of goodwill are wear items and not listed in the extended service...
contract. Polaris does not offer cash reimbursement for rental vehicles. Rental units are an option dealerships can choose to provide, if dealers do not provide loaner units it is their choice. Polaris does not hold any standards to dealers to offer loaners.
There will be no further contact with the consumer.
Initial Consumer Rebuttal /* (3000, 12, 2015/06/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The person that contacted me told me he would call back and attempt to make a good will adjustment based on the hours used. The non-covered parts should have been found at the time that the differential was changed. How possibly can you put bad parts back on the machine? I have paid for a service agreement that pays $20 per day for a rental. I am most certainly owed this plus my time, labor and loss of use for the Polaris (not to mention the calves that I lost due to the inability to use the Polaris in the months of March, April and May
Final Business Response /* (1000, 17, 2015/07/20) */
Polaris(c) has made no commitments to participate in goodwill service for this case. As noted in the last response: Polaris(c) will not cover the $412.06 requested by the consumer. The components requested of goodwill are wear items and not listed in the extended service contract. Polaris does not offer cash reimbursement for rental vehicles. Rental units are an option dealerships can choose to provide, if dealers do not provide loaner units it is their choice. Polaris does not hold any standards to dealers to offer loaners.
Initial Business Response /* (1000, 9, 2015/12/22) */
Polaris has removed the address [redacted] from our promotional mailing list. Please note that the Polaris dealer network may also do independent consumer mail offers and promotions based on their own customer base. Additionally, if you...
purchased and/or purchase a Polaris vehicle and the registration is currently registered in your name, you will still continue to receive important safety and service bulletins on the vehicle. We are unable to remove your name from these communications.
Initial Consumer Rebuttal /* (2000, 11, 2015/12/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Polaris has spoken to this consumer on Case # C-[redacted]. Consumer was advised his dealership is not able to duplicate the problem and because of this has found his unit to operate as intended and Polaris recommends no repair. Consumer was also advised if he is not satisfied with this decision he can...
get a second opinion from another dealership. There will be no further review on this case.
Initial Business Response /* (1000, 11, 2015/12/18) */
Polaris of Gainesville is an independently owned and operated company. Polaris Industries is not involved with the sale of used machines through its independent dealer network. Polaris Industries cares greatly about the experience our customers...
have and therefore partnered with Charleston Powersports to bring down the repair cost for the customer. Polaris Industries has credited a one-time goodwill of $1,000.00 toward the repair and Charleston Powersports will offer a discount on parts needed to complete the repair. The consumer has accepted our offer and no further contact will be made.
Initial Business Response /* (1000, 5, 2015/11/20) */
Polaris is actively researching the case. Please keep the Revdex.com case open. We will respond shortly.
I am rejecting this response because: Polaris acknowledges awareness of this issue occurring in August per the Tech Service team member and warranty case claims - Bradyn, Polaris Tech Services Rep. confirmed. The motorcycle is at the dealer and the service team is working with Polaris to try to get the bike running again in a Safe manner. I have not been asked to speak with dealer on this issue and have been directed to contact Polaris (Case #[redacted]) and speak with Bradyn on status and next steps if issue is unable to be resolved.
Polaris spoke to consumer on Case # C-[redacted]. Consumer was working with Chris. Consumer has been advised that he would have the conversation of trade in assistance but the consumer never called back. If the consumer would like to have this discussion with Chris please call ###-###-####...
and reference case # C-[redacted]. There is no guarantee anything will be offered but the conversation was offered once the consumer spoke to the dealer about the trade in value.
Initial Business Response /* (1000, 8, 2015/12/18) */
Polaris axels do not naturally break, conditions must be present that cause them to become stressed beyond their limitations. Polaris has designed its axels this way to prevent greater damage to the machine. In these situations the failure is...
protecting the machine from greater damage. The failure experienced on the rear axles of this machine were straight ductile failures, certain driving characteristics can increase the potential for this failure however this is not a defect and therefore not covered under warranty. It should be noted that Polaris covered parts in this situation as one-time goodwill gesture for the consumer.
Initial Consumer Rebuttal /* (2000, 10, 2015/12/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 8, 2015/10/14) */
We have reached to customer on 10/7/2015 and 10/12/2015. There has been no response from the customer.
Initial Business Response /* (1000, 5, 2015/11/13) */
Polaris will not credit the customer to install a backrest on their 2015 Magnum. The bike was engineered with a 21" front wheel and lowered rear suspension. Any rear mounted accessories will affect the bikes performance and not meet our...
handling requirements; therefore we do not recommend a backrest for this model bike.
Initial Consumer Rebuttal /* (3000, 7, 2015/11/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Ok then why does it have a set off foot pegs and 2 seater , seat...
I would hav e not bought the bike knowing you cant really ride two up...
I had to invest in a new seat for two with backrests .
If it won't meet handling then why a second seat???
I will accept a gift to make up for my lose....
I am rejecting this response because:
Polaris still has not contacted me about this issue. I have called and called, but still nothing. The local shop is not responsible for this, but Polaris is not working with them (this is Polaris). Again I still can not use this product I purchased from Polaris.
Initial Business Response /* (1000, 7, 2015/08/25) */
Polaris(c) will not be able to assist with service requested for consumer's complaint. There is clear evidence of ingestion in consumer's engine. Consumer has claimed that there was a clamp missing from the factory which caused this ingestion to...
occur. Dealership has confirmed that there was a clamp and it was secured in place upon unit arrival into dealer. Ingestion is not a warrantable claim as stated in Owner's Manual, therefore polaris will not be able to agree to consumer's request.
Initial Consumer Rebuttal /* (3000, 9, 2015/08/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Polaris
I have witnesses and I have a picture of the hose with no clamp which is what caused the issue. There was no indentation in the hose whatsoever. Faulty manufacturing is to cause. The mechanic stated that he has no documentation to provide us that there was ever a clamp there. Dealer also stated photos were sent to Polaris. Polaris has no record and also the rep stated the service bulletin was not performed on this utv prior to our purchase. I am requesting that Polaris provide me with documentation from the service department and a written explanation of the refusal. we are getting conflicting stories from Polaris and the dealer. As a consumer I would expect a company to stand behind their product and support the consumer Instead of pointing the finger.
Final Business Response /* (1000, 13, 2015/09/15) */
Polaris(c) will not be able to assist with service for consumer's complaint. There is clear evidence of ingestion in consumer's engine. Consumer has claimed that there was a clamp missing from the factory which caused this ingestion to occur. Dealership has confirmed that there was a clamp and it was secured in place upon unit arrival into dealer. Ingestion is not a warrantable claim as stated in Owner's Manual, therefore polaris will not be able to agree to consumer's request. The resolution is final and Polaris will not be able to assist in repairs for consumer's unit.
I am rejecting this response because:
This RZR purchased brand new from Polaris dealership 09/05/Event happened 11/25/ The unit got so hot because of faulty factory assembly it melted the oil cap to the engine (see pictures) with hours on engine The Unit was smoking crackeling, worries of flames as we jumped out of unit we used our fire extinguisher all over engine to be sureThe temp read on the dash board degrees the entire time this event was happening ? How is this engine basically clutching on fire with a dashboard temperature reading of degrees? Once again faulty coolant essembly From day one we have always followed Polaris guidelines for maintance (called for ONE oil change) because of all the low hours on this engine We have always checked all fluid levels before each use (which has been times) in the life of this unit I feel For my safety and the safety of ours in Polaris products IF they can do much more damage This engine was so hot needing a fire extinguisher melted the throttle cable with so many other things on the unit
Final Consumer Response /* (2000, 12, 2015/10/20) */
Polaris is writing in response to the complaint filed with the Revdex.com by *** *** received in our office on April 25, Polaris has reviewed the allegations in Mr***’s complaint. Polaris will be responding directly to Mr***, but will also briefly address his
allegations in response to the Revdex.com’s requestPolaris understands that Mr*** claims the damage to his vehicle occurred in the Polaris parking lot at our plant in Roseau, MN on March 13, 2017. Polaris has confirmed that Mr*** was contracted by HooperHolmes Health & Wellness and reported working from 5:00am to 11:00am on March 13, 2017. Polaris, however, is not aware of any incident reported to Polaris by Mr*** on March 13, Polaris is aware that on March 16, 2017, three days later, Mr*** reported an alleged incident in the parking lot. At that time, Mr*** spoke to multiple Polaris employees and a Polaris representative did go out to the parking lot with Mr*** to understand his concernAt that time, Mr***’s car was not located in the parking spot where damage allegedly occurred, but he did alleged that his car has been damaged by some protruding rebar from a parking stop. Mr*** was told at that time that Polaris did not believe it had responsibility for the damage, but that Mr*** could file a police report or to contact his insurance company if he disagreed. Polaris is not aware whether Mr*** took these stepsAs mentioned above, Polaris will reach out to Mr*** to discuss this matter with him directly to see if this matter can be resolved
I am rejecting this response because:
Attached is a photo of a conversation of a customer on a Polaris ranger forum experiencing the same problem Polaris replaced his gear case and the noise went awayPolaris can say it is all they want but the noise I am experiencing is not All I am asking for is that Polaris stands behind the machine and fixes itThe servicing dealer has told me it is not and has to have the approval from Polaris to fix it under warranty and pay the expenses
Consumer has a case [redacted] that has been completed today 5/17/2016. Consumer was informed our focus is to get parts into our dealerships and all affected models will be inspected and any affected vehicles will be fixed free of charge, warranty covers the repair of the vehicle; it does not...
cover down time.
Polaris has spoken to the consumer in cacse # C-[redacted]. Consumer was advised his unit is operating normal and as intended no further action will be taken.
Polaris completed our review on March 4, 2016 Polaris has replaced Mr [redacted] unit with VIN [redacted]. Polaris has also credited the dealer to replace the damaged accessories. Mr. [redacted] should contact Offroad Powersports to arrange pick up of the new unit.
Polaris was informed about this concern on 1/31/2017. We advise consumer to work with their dealership on a resolution. No further action will be taken, Polaris was not informed of this concern until 2 days ago. Advise consumer to work with dealership for updates.
Initial Business Response /* (1000, 10, 2015/06/26) */
Added On: 6/26/2015 11:11 AM by KALee
At this time with the information provided Polaris(c) will not cover the $412.06 requested by the consumer. The components requested of goodwill are wear items and not listed in the extended service...
contract. Polaris does not offer cash reimbursement for rental vehicles. Rental units are an option dealerships can choose to provide, if dealers do not provide loaner units it is their choice. Polaris does not hold any standards to dealers to offer loaners.
There will be no further contact with the consumer.
Initial Consumer Rebuttal /* (3000, 12, 2015/06/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The person that contacted me told me he would call back and attempt to make a good will adjustment based on the hours used. The non-covered parts should have been found at the time that the differential was changed. How possibly can you put bad parts back on the machine? I have paid for a service agreement that pays $20 per day for a rental. I am most certainly owed this plus my time, labor and loss of use for the Polaris (not to mention the calves that I lost due to the inability to use the Polaris in the months of March, April and May
Final Business Response /* (1000, 17, 2015/07/20) */
Polaris(c) has made no commitments to participate in goodwill service for this case. As noted in the last response: Polaris(c) will not cover the $412.06 requested by the consumer. The components requested of goodwill are wear items and not listed in the extended service contract. Polaris does not offer cash reimbursement for rental vehicles. Rental units are an option dealerships can choose to provide, if dealers do not provide loaner units it is their choice. Polaris does not hold any standards to dealers to offer loaners.
Initial Business Response /* (1000, 9, 2015/12/22) */
Polaris has removed the address [redacted] from our promotional mailing list. Please note that the Polaris dealer network may also do independent consumer mail offers and promotions based on their own customer base. Additionally, if you...
purchased and/or purchase a Polaris vehicle and the registration is currently registered in your name, you will still continue to receive important safety and service bulletins on the vehicle. We are unable to remove your name from these communications.
Initial Consumer Rebuttal /* (2000, 11, 2015/12/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Polaris has spoken to this consumer on Case # C-[redacted]. Consumer was advised his dealership is not able to duplicate the problem and because of this has found his unit to operate as intended and Polaris recommends no repair. Consumer was also advised if he is not satisfied with this decision he can...
get a second opinion from another dealership. There will be no further review on this case.
Initial Business Response /* (1000, 11, 2015/12/18) */
Polaris of Gainesville is an independently owned and operated company. Polaris Industries is not involved with the sale of used machines through its independent dealer network. Polaris Industries cares greatly about the experience our customers...
have and therefore partnered with Charleston Powersports to bring down the repair cost for the customer. Polaris Industries has credited a one-time goodwill of $1,000.00 toward the repair and Charleston Powersports will offer a discount on parts needed to complete the repair. The consumer has accepted our offer and no further contact will be made.
Initial Business Response /* (1000, 5, 2015/11/20) */
Polaris is actively researching the case. Please keep the Revdex.com case open. We will respond shortly.
I am rejecting this response because: Polaris acknowledges awareness of this issue occurring in August per the Tech Service team member and warranty case claims - Bradyn, Polaris Tech Services Rep. confirmed. The motorcycle is at the dealer and the service team is working with Polaris to try to get the bike running again in a Safe manner. I have not been asked to speak with dealer on this issue and have been directed to contact Polaris (Case #[redacted]) and speak with Bradyn on status and next steps if issue is unable to be resolved.
Polaris spoke to consumer on Case # C-[redacted]. Consumer was working with Chris. Consumer has been advised that he would have the conversation of trade in assistance but the consumer never called back. If the consumer would like to have this discussion with Chris please call ###-###-####...
and reference case # C-[redacted]. There is no guarantee anything will be offered but the conversation was offered once the consumer spoke to the dealer about the trade in value.
Initial Business Response /* (1000, 8, 2015/12/18) */
Polaris axels do not naturally break, conditions must be present that cause them to become stressed beyond their limitations. Polaris has designed its axels this way to prevent greater damage to the machine. In these situations the failure is...
protecting the machine from greater damage. The failure experienced on the rear axles of this machine were straight ductile failures, certain driving characteristics can increase the potential for this failure however this is not a defect and therefore not covered under warranty. It should be noted that Polaris covered parts in this situation as one-time goodwill gesture for the consumer.
Initial Consumer Rebuttal /* (2000, 10, 2015/12/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 8, 2015/10/14) */
We have reached to customer on 10/7/2015 and 10/12/2015. There has been no response from the customer.
Initial Business Response /* (1000, 5, 2015/11/13) */
Polaris will not credit the customer to install a backrest on their 2015 Magnum. The bike was engineered with a 21" front wheel and lowered rear suspension. Any rear mounted accessories will affect the bikes performance and not meet our...
handling requirements; therefore we do not recommend a backrest for this model bike.
Initial Consumer Rebuttal /* (3000, 7, 2015/11/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Ok then why does it have a set off foot pegs and 2 seater , seat...
I would hav e not bought the bike knowing you cant really ride two up...
I had to invest in a new seat for two with backrests .
If it won't meet handling then why a second seat???
I will accept a gift to make up for my lose....
I am rejecting this response because:
Polaris still has not contacted me about this issue. I have called and called, but still nothing. The local shop is not responsible for this, but Polaris is not working with them (this is Polaris). Again I still can not use this product I purchased from Polaris.
Initial Business Response /* (1000, 7, 2015/08/25) */
Polaris(c) will not be able to assist with service requested for consumer's complaint. There is clear evidence of ingestion in consumer's engine. Consumer has claimed that there was a clamp missing from the factory which caused this ingestion to...
occur. Dealership has confirmed that there was a clamp and it was secured in place upon unit arrival into dealer. Ingestion is not a warrantable claim as stated in Owner's Manual, therefore polaris will not be able to agree to consumer's request.
Initial Consumer Rebuttal /* (3000, 9, 2015/08/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Polaris
I have witnesses and I have a picture of the hose with no clamp which is what caused the issue. There was no indentation in the hose whatsoever. Faulty manufacturing is to cause. The mechanic stated that he has no documentation to provide us that there was ever a clamp there. Dealer also stated photos were sent to Polaris. Polaris has no record and also the rep stated the service bulletin was not performed on this utv prior to our purchase. I am requesting that Polaris provide me with documentation from the service department and a written explanation of the refusal. we are getting conflicting stories from Polaris and the dealer. As a consumer I would expect a company to stand behind their product and support the consumer Instead of pointing the finger.
Final Business Response /* (1000, 13, 2015/09/15) */
Polaris(c) will not be able to assist with service for consumer's complaint. There is clear evidence of ingestion in consumer's engine. Consumer has claimed that there was a clamp missing from the factory which caused this ingestion to occur. Dealership has confirmed that there was a clamp and it was secured in place upon unit arrival into dealer. Ingestion is not a warrantable claim as stated in Owner's Manual, therefore polaris will not be able to agree to consumer's request. The resolution is final and Polaris will not be able to assist in repairs for consumer's unit.