Final Consumer Response /* (2000, 8, 2016/01/22) */
Can close complaint, dealership has agreed to refund me the over charges and agreed the purchase were made the first of MAY not July.
Initial Business Response /* (1000, 5, 2015/11/18) */
All Polaris calls begin with an automated message "Thank you for calling Polaris, your call will be recorded for quality purposes". In addition the warranty claim was not denied due to photos found online. The claim was declined because facts...
provided by the dealership during their diagnosis. The dealership found no manufacturing defect present that would cause the shaft to bend. RZR driveshafts do not bend naturally, conditions must be present that cause them to become stressed beyond their limitations. The consumers prop shaft was bent due to an overload event. No warranty coverage will be provided.
Polaris worked with Mr. [redacted] and his dealership, Reno Cycle and Gear, to resolve this concern. Polaris bought back his MY15 RZR, and provided him with a MY16. Mr. [redacted] agreed to pay $350 in tax/title/license fees to complete the state-specific paperwork requirements to register his new vehicle.
because:This will not be a closed case. We were NEVER told of the 8-12 week response time, until 8-9-16. Waiting the 8-12 weeks we are unable to use the ATV; VERY unfair I get to pay the loan and have NOTHING to show for it. The summer months are when we can use the ATV, and it has been wasted.
Polaris has spoken to consumer under case #C-[redacted]. Consumer has been advised Our # 1 goail is getting dealers enough parts to address customers who need vehicles repaired. Our allocation process and recommended order process will help manage through this. We have been shipping service kits to...
delaers since April 19 and continue to ship. Warranty covers the cost of repair it does not compensate for down time.
Initial Business Response /* (1000, 5, 2015/08/21) */
Polaris(c) will not be able to provide assistance in the repairs for consumer's unit. Factory warranty for unit has been expired since 12/22/2013. Consumer has purchased a third party extended warranty though consumer's dealership. There will be...
no further contact with consumer regarding this case.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
there Is no reason you should have to replace the complete top end with only 100 miles,the last Polaris worked perfect for 10 years that is why we got another,we spent 1900.00 plus and no one seems to care,if you will not do anything on another machine because the dealer sure don't care,iwe are going to get a Kubota 900,if you can work out a deal on a 900 Polaris I will look at it,I will not give my machine away for nothing.thanks [redacted]
Consumer has case under case number C-[redacted]. Consumer case owner has made multiple attempts to have consumer provide further information and pictures to research his concerns further.
Initial Business Response /* (1000, 7, 2015/11/18) */
Polaris spoke with the consumer on 11/16 and identified some replacement window options we have available. The consumer was informed they must contact an authorized dealer so they can verify the pro cab model the consumer has installed on his...
machine. Polaris contacted our authorized dealer Five Season Sports which is 23 miles from the consumer's home and provided them with the need information to complete the replacement window request. Polaris left two voicemails for the consumer to see if they had any additional questions on 11/17 and 11/18 and we have not received a return call at this time.
Initial Consumer Rebuttal /* (2000, 9, 2015/11/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Polaris approved engine rebuild assistance on March 10, 2016. It should be noted that Polaris found damage to the piston that was caused by snow ingestion and/or water ingestion. The consumer should contact Marquette Powersports for details regarding the rebuild. No further contact will be made...
[redacted] Polaris case has been resolved, his unit was in for review with our engineering team. There was no manufacturer defect found so warranty was denied. Polaris technical team did provide a one time Good-will gesture of $1000 credit and extended his warranty 3 months for his...
Polaris has spoke to consumer under case # [redacted]. Consumer was advised part # [redacted] is sold individually and the (10) is referring to a minimum order needing to be placed by dealers on orders. Consumer received the correct number of parts ordered.
Initial Business Response /* (1000, 11, 2015/09/15) */
Polaris(c) has informed the consumer to reach out to dealership and get his machine in for service. Once consumer's unit is in for service we will be able to provide assistance to dealership technicians for proper diagnosis and repairs on...
consumer's machine.
Initial Consumer Rebuttal /* (3000, 13, 2015/09/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
contacted dealership and im supposed to pay 80 dollars an hour for them to try to figure out what is wrong with this piece of junk when the dealer [redacted] in mansfield pennsylvania has spent countless hours of technician time through the guidance of polaris telling them what to do to no avail. im not spending thousands of dollars more of my money to try to have a different dealership try to figure out what is wrong with this machine when it has NOT been right since the day it left the factory. THIS IS A FACTORY DEFECT AND POLARIS SHOULD PAY THEIR DEALER TO FIND OUT WHAT IS WRONG WITH THIS MACHINE. IM ALREADY OUT AT LEAST $11,000 ON THIS PIECE OF JUNK. I then spoke to another polaris dealer and they told me all of these 850 sportsman models have the same problems and that there is no fix and polaris knows it. apparently its been going on for several years and they refuse to stop production. POLARIS INDUSTRIES SHOULD HAVE THEFT BY DECEPTION CHARGES BROUGHT AGAINST THEM FOR SELLING DEFECTIVE PRODUCTS.
Polaris has spoke to this consumer in case # C-[redacted]. Consumer unit and case have been reviewed and Polaris advises driveline noise associated with this product and it’s a normal characteristics of the machine. As the manufacturer we do not buy or sell our units we do rely on our authorized...
dealerships. If the Consumer would like to trade in his unit he would need to visit his local authorized Polaris dealership. There will be no assistance provide on trade in of this machine.
Polaris spoke to the consumer Case # C-[redacted] on Monday and the dealership. The consumers appointment was at the dealership on Tuesday and the unit was dropped off on Saturday. The dealership worked on the unit early Monday and the consumer was advised of this. The consumer was advised several...
times by the dealership and Polaris belts are a wear and tear item and are not covered and the consumer is responsible to repair.
You may operate your Slingshot at your discretion however Polaris recommends the recalls be completed as soon as possible. Recalls are never planned however as this is a machine they can happen and From testing, engineering review, and through warranty claims, we have seen an...
abnormal number of failures in the models covered in this bulletin. I know this is inconvenient and we want to get your Slingshot repaired as soon as possible but our number one priority is safety and fixing your vehicle as soon as possible. Polaris advises to work with your authorized dealership for repairs and scheduled appointments for completion.
I am rejecting this response because:
The dealer is not getting all the parts shipped as they said. We spoke to our dealer and other dealers. There shipping some parts but, not complete parts to fix wheelers. Dealers are waiting regulaters. Several dealers are waiting for it. Terrible customer service. Shame on you for making all those 1000s people who purchased from you. To be without wheelers or quality Customer service. Yamaha is looking better n better.
Polaris has made contact with this consumer on case# C-[redacted]. Our #1 goal is getting dealers enough parts to address customers who need vehicles repaired. Our allocation process and recommended order process will help manage through this. We started shipping service kits the week of 4/19 and...
continue to ship. Polaris is covering the cost of repair, there is no compensation for down time.
Polaris has spoke to the consumer on case # C-[redacted]. Consumers unit is out side of warranty and the consumer has been offered a goodwill gesture of parts coverage. No further offer will be made
I am rejecting this response because:
They have not responded until this complaint other than too say it was running as designed, because they would not lessen to me or the dealer!
Final Consumer Response /* (2000, 8, 2016/01/22) */
Can close complaint, dealership has agreed to refund me the over charges and agreed the purchase were made the first of MAY not July.
Initial Business Response /* (1000, 5, 2015/11/18) */
All Polaris calls begin with an automated message "Thank you for calling Polaris, your call will be recorded for quality purposes". In addition the warranty claim was not denied due to photos found online. The claim was declined because facts...
provided by the dealership during their diagnosis. The dealership found no manufacturing defect present that would cause the shaft to bend. RZR driveshafts do not bend naturally, conditions must be present that cause them to become stressed beyond their limitations. The consumers prop shaft was bent due to an overload event. No warranty coverage will be provided.
Polaris worked with Mr. [redacted] and his dealership, Reno Cycle and Gear, to resolve this concern. Polaris bought back his MY15 RZR, and provided him with a MY16. Mr. [redacted] agreed to pay $350 in tax/title/license fees to complete the state-specific paperwork requirements to register his new vehicle.
I am rejecting this response...
because:This will not be a closed case. We were NEVER told of the 8-12 week response time, until 8-9-16. Waiting the 8-12 weeks we are unable to use the ATV; VERY unfair I get to pay the loan and have NOTHING to show for it. The summer months are when we can use the ATV, and it has been wasted.
Polaris has spoken to consumer under case #C-[redacted]. Consumer has been advised Our # 1 goail is getting dealers enough parts to address customers who need vehicles repaired. Our allocation process and recommended order process will help manage through this. We have been shipping service kits to...
delaers since April 19 and continue to ship. Warranty covers the cost of repair it does not compensate for down time.
Initial Business Response /* (1000, 5, 2015/08/21) */
Polaris(c) will not be able to provide assistance in the repairs for consumer's unit. Factory warranty for unit has been expired since 12/22/2013. Consumer has purchased a third party extended warranty though consumer's dealership. There will be...
no further contact with consumer regarding this case.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
there Is no reason you should have to replace the complete top end with only 100 miles,the last Polaris worked perfect for 10 years that is why we got another,we spent 1900.00 plus and no one seems to care,if you will not do anything on another machine because the dealer sure don't care,iwe are going to get a Kubota 900,if you can work out a deal on a 900 Polaris I will look at it,I will not give my machine away for nothing.thanks [redacted]
Consumer has case under case number C-[redacted]. Consumer case owner has made multiple attempts to have consumer provide further information and pictures to research his concerns further.
Initial Business Response /* (1000, 7, 2015/11/18) */
Polaris spoke with the consumer on 11/16 and identified some replacement window options we have available. The consumer was informed they must contact an authorized dealer so they can verify the pro cab model the consumer has installed on his...
machine. Polaris contacted our authorized dealer Five Season Sports which is 23 miles from the consumer's home and provided them with the need information to complete the replacement window request. Polaris left two voicemails for the consumer to see if they had any additional questions on 11/17 and 11/18 and we have not received a return call at this time.
Initial Consumer Rebuttal /* (2000, 9, 2015/11/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Polaris approved engine rebuild assistance on March 10, 2016. It should be noted that Polaris found damage to the piston that was caused by snow ingestion and/or water ingestion. The consumer should contact Marquette Powersports for details regarding the rebuild. No further contact will be made...
with the customer in regards to this case.
[redacted] Polaris case has been resolved, his unit was in for review with our engineering team. There was no manufacturer defect found so warranty was denied. Polaris technical team did provide a one time Good-will gesture of $1000 credit and extended his warranty 3 months for his...
down time while in review.
Polaris has spoke to consumer under case # [redacted]. Consumer was advised part # [redacted] is sold individually and the (10) is referring to a minimum order needing to be placed by dealers on orders. Consumer received the correct number of parts ordered.
Initial Business Response /* (1000, 11, 2015/09/15) */
Polaris(c) has informed the consumer to reach out to dealership and get his machine in for service. Once consumer's unit is in for service we will be able to provide assistance to dealership technicians for proper diagnosis and repairs on...
consumer's machine.
Initial Consumer Rebuttal /* (3000, 13, 2015/09/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
contacted dealership and im supposed to pay 80 dollars an hour for them to try to figure out what is wrong with this piece of junk when the dealer [redacted] in mansfield pennsylvania has spent countless hours of technician time through the guidance of polaris telling them what to do to no avail. im not spending thousands of dollars more of my money to try to have a different dealership try to figure out what is wrong with this machine when it has NOT been right since the day it left the factory. THIS IS A FACTORY DEFECT AND POLARIS SHOULD PAY THEIR DEALER TO FIND OUT WHAT IS WRONG WITH THIS MACHINE. IM ALREADY OUT AT LEAST $11,000 ON THIS PIECE OF JUNK. I then spoke to another polaris dealer and they told me all of these 850 sportsman models have the same problems and that there is no fix and polaris knows it. apparently its been going on for several years and they refuse to stop production. POLARIS INDUSTRIES SHOULD HAVE THEFT BY DECEPTION CHARGES BROUGHT AGAINST THEM FOR SELLING DEFECTIVE PRODUCTS.
Polaris has spoke to this consumer in case # C-[redacted]. Consumer unit and case have been reviewed and Polaris advises driveline noise associated with this product and it’s a normal characteristics of the machine. As the manufacturer we do not buy or sell our units we do rely on our authorized...
dealerships. If the Consumer would like to trade in his unit he would need to visit his local authorized Polaris dealership. There will be no assistance provide on trade in of this machine.
Polaris has spoken to consumer on case # C-[redacted] and the answer stands no coverage applies and this will not be looked into further.
Polaris spoke to the consumer Case # C-[redacted] on Monday and the dealership. The consumers appointment was at the dealership on Tuesday and the unit was dropped off on Saturday. The dealership worked on the unit early Monday and the consumer was advised of this. The consumer was advised several...
times by the dealership and Polaris belts are a wear and tear item and are not covered and the consumer is responsible to repair.
You may operate your Slingshot at your discretion however Polaris recommends the recalls be completed as soon as possible. Recalls are never planned however as this is a machine they can happen and From testing, engineering review, and through warranty claims, we have seen an...
abnormal number of failures in the models covered in this bulletin. I know this is inconvenient and we want to get your Slingshot repaired as soon as possible but our number one priority is safety and fixing your vehicle as soon as possible. Polaris advises to work with your authorized dealership for repairs and scheduled appointments for completion.
I am rejecting this response because:
The dealer is not getting all the parts shipped as they said. We spoke to our dealer and other dealers. There shipping some parts but, not complete parts to fix wheelers. Dealers are waiting regulaters. Several dealers are waiting for it. Terrible customer service. Shame on you for making all those 1000s people who purchased from you. To be without wheelers or quality Customer service. Yamaha is looking better n better.
Polaris has made contact with this consumer on case# C-[redacted]. Our #1 goal is getting dealers enough parts to address customers who need vehicles repaired. Our allocation process and recommended order process will help manage through this. We started shipping service kits the week of 4/19 and...
continue to ship. Polaris is covering the cost of repair, there is no compensation for down time.
Polaris has spoke to the consumer on case # C-[redacted]. Consumers unit is out side of warranty and the consumer has been offered a goodwill gesture of parts coverage. No further offer will be made
I am rejecting this response because:
They have not responded until this complaint other than too say it was running as designed, because they would not lessen to me or the dealer!