PNC Financial Services Group, Inc.

Review: I had contacted the Bank on 11/3/15 regarding overdraft fees that I was being charged when I have over 3,000 dollars in the bank pending balance. I had made two 100.00 deposits in cash on Sunday and then again on Monday before the cutt off time. I spoke to a nice gentlemen on the 11/3/15 about the situation he ex[lained because I deposit in Non Atm PNC that it is pending and that why I was charged, he then stated that he research everything and that I should not accure anymore overdraft fees because the money will be released on 11/4/15 and cover any incoming transactions coming in he specifically put notes to my account regarding what he to;d me. I checked my account this morning on 11/4/15 the funds still not have been posted to my account and I was hit again with another overdraft fee. I talk to a rep today 11/4/15 telling her what the other banker told me and that he noted this in my account she then start getting very rude with me stating we made refunds last month at a courtsey and I'm going to put a note in your account that you do not get anymore refunds for overdraft fees. I told her that the notes in my account is stating what the previous banker told me and that should be honored because he noted this I then ask to talk to her supervisor and she never got back on the phone keeping on hold for more than 10 minutesDesired Settlement: I would like to be refunded on the overdraft fees that showed up on 11/4/15 honoring what the banker told me because he did note it and this fee should be refunded for that purpose,

Business

Response:

PNC Bank, N.A. responded to [redacted] on November 16, 2015, and considers this matter

addressed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I moved from PNC Banks area to Texas which does not have any access to ATMs or other quick methods of access to bank funds or deposits. I was in the process of closing my account and was in talks with a representative named [redacted] who I asked to put a hold on my account AND to stop all automatic transactions from PNC's Bill Pay service. He put the hold on my account however when the hold was about to expire, 5 days before, I called him to extend it however it went to voicemail which is normal for his department. I proceed to call him back often but was never contacted back. I tried talking to normal customer service and was eventually transferred to a representative in [redacted]s department only to find out he quit two weeks ago and no one bothered to have his line turned off. However at that point it was too late and a bill pay was paid out to [redacted] but that was supposed to be cancelled by [redacted]. Then [redacted] charged me but [redacted] had my new card and bill the wrong one by mistake but promptly set the money back and billed the right card. However at this point because I had to access to my account all my account could do is gain fees on top of fees so by the end I had $260+ in fees for a charged of $25 that was supposed to be stopped by [redacted]. This was after I also payed $200 to PNC for a similar case with another charge. They then proceeded to charge off my account while I was trying to sort it out with them.Desired Settlement: I wish the fees to be removed to the point at least until there is only the $25 charge from PNC Bill Pay to [redacted] and ONE $35 fee. I will not ask for more but I feel that with the all the previous fees I paid for a similar issue I should just be asked for nothing more.

Business

Response:

October 10, 2013

PNC Bank responded directly to the customer by U.S. Mail on October 10, 2013.

Sincerely,

Officer

Executive Client Relations

Enterprise Escalation Group

Review: For several months now I have complained that PNC is billing me for two credit cards one of which does not exist. The actual card ends in [redacted]; the ghost card ends in [redacted],I get bills for both and they both have different amounts, due dates, etc. Despite paying on timeI get fined for late payments to the ghost card, an old card I cancelled over 1 year ago. PNC has penalized me with fines and fees for not paying into this ghost card. When I call and complain they give me credit. My concern is that they have not fixed the problem and should I not persist I would have paid fines that were not warranted. Other people, older or disabled, might be victims or easier target. When I called this morning and told the lady I wanted to file a complaint, she gave me anon-existent address in [redacted]. The phone number she gave me was for another business.The billing mailing address for PNC in [redacted] list postal code [redacted] which is unknown to the Revdex.com database. So, I had to [redacted] the correct code. It seems like PNC is too tricky and causing me to waste my time to cancel false or unwarranted charges over and over.Desired Settlement: Correct my credit and stop ghost banking or tricky business procedure to make it harder on client.

Business

Response:

PNC Bank, N.A. responded to Dr [redacted] on September 4, 2015, and considers this matter addressed

Review: I purchased 2 [redacted] car rentals with points one for 118,400 and one for 29,600. I was told wham I attempted to use them in November that the codes were not accurate. I was not able to use the vouchers at ft lauderdale or any other location. I rented a car for 489.27 dollars for the 8 days. I have been in constant contact with [redacted] at pnc and when we contacted the travel department they were unable to help me cause 1. Now points are expired (go figure) and 2 dates for voucher use are specific to site and date. I was not able to even start a booking anywhere because the pnc codes were invalid according to Alamo. My complaint reference number at pnc is. [redacted]. Brianna twigs phone is ###-###-####. She is expecting contact from the Revdex.com. I would like my points reinstated or a check for 489.27. Thank you.Desired Settlement: Please reinstate my points. A refund in the amount of $489.27 would be acceptable also

Business

Response:

To Whom It May Concern,

PNC Bank received the complaint for Ms. [redacted]. We have evaluated the information and spoke to client to address her concerns. We do not have written authorization from Ms. [redacted] to respond to your office. Should you have any further questions, please feel free to contact me at ###-###-####.

Sincerely,

Executive Client Relations

PNC Bank

Review: I am new customer to PNC as of July 2, 2015. Prior to this date a very nice lady came to my place of business and offered everyone their PNC Workplace Banking service in which they were offering a $200 incentive to join. I have 2 Credit Unions that no other bank has ever come close to offering better service, but I was willing to try one out especially if they were offering me $200. It is now October 6, 2015. I have not received the incentive, and after weeks of following up, as I suspected they will not honor it, they are claiming I did not fulfill the requirements within my first 60 days of being a customer to receive the $200. The requirements as explained from the representative at a meeting to about 15 employees were 1. Direct Deposit of up at least $1000 every month 2. Use the debit card to make a purchase and 3. Make an Online Payment within 60 days of opening an account. Simple and easy enough. She was asked during her presentation what if one has never paid anything online, she mentioned it can be as easy as sending money to someone or yourself to another bank via the online banking website. And that's what I did, I did not use a 3rd party I used PNC's online system. My statement even shows the transaction as a Web Payment on 8/24/15 "Web Pmt Single" this is not a good business practice to offer something and not honor it, it is deceitful. Why would I want to bank with a financial institution what cannot make right the first thing that was offered to a customer and already within the first 90-days of service is already giving such a bad impression? From July 2 to August 24th is 53 days. The Online payment was the last part of the requirement that needed to be made. Direct deposit was complete as well as a charge using my card. Even with having to wait from July 2nd almost 10 business days to receive my card because without it you are not able to fully sign into your online account to set up your direct deposit or even make an online web payment I still had all 3 complete.Desired Settlement: DesiredSettlementID: Billing Adjustment

I would like to have the $200 honored as credit to my account in order to keep my business. I think its more than fair to honor what was offered and told to do. If I cannot trust a bank that is willing to honor what was offered to a new customer I cannot continue to bank with PNC.

Business

Response:

PNC Bank, N.A. responded to [redacted] on (10-13-15), and considers this matter addressed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I paid my Mortgage off the 25 Of September 2015, as of this date have not receive my deed.

I called the PNC Mortgage today 1/4/2016 was told PNC does not supply the deed to my propriety.

I do not under stand why PNC can not supply deed to propriety.Desired Settlement: DesiredSettlementID: Delivery

A copy of deed to propriety on [redacted]

Business

Response:

PNC Bank, N.A. responded to Mr. [redacted] on January 13, 2016, and considers this matter addressed. Thank you

Review: We applied for a home mortgage to refinance our home back in October 2013. Our loan was automatically approved and we went through the process of completing the loan, paying out thousands of dollars, for appraisals, inspections, etc under the impressions we were guaranteed the loan. Through out the process, we had multiple un returned phone calls and emails to PNC. Again we were told the loan was locked in an completely approved we were only waiting on the info to state how much the loan would be. We have gone into debt over lies and neglect from this company. We were initially told "hopefully we will have the loan closed by christmas" 2013, then even in February, we were given a closing date and time of March 5th 6pm. We had done everything on our part in a timely fashion and even tried pushing PNC to get moving with loan process. On THE DAY of our closing, we received a phone call from PNC stating our loan has been denied because our initial credit report had expired and upon requesting a new credit report our credit score no longer qualified. At no point and time were were EVER told that our credit report could or will expire and as first time home buyers we trusted PNC to lead us in this process. We had done our part and because PNC did not process our loan in a timely fashion THEY LET our credit report expire without notifying us. They then proceeded to tell us that we could pay down some credit cards and PAY for a rapid report and that would bring up our score and they would approve our loan. We listened and did as we were told. Now we are being told that are score is not high enough even after we have done this, and they are denying our loan and we need to re apply in 6 months! Thousands of dollars down the drain 6months into the process we are denied after we supposedly had a "locked in loan rate and approval". We have a baby due in 10wks and have extensive debt and no way to finance our home because of neglect and poor communication from PNC. We have been mislead and lied to!Desired Settlement: We expect PNC to process our loan as agreed with the approval we had already before they LET our case expire because of their inability to process our loan efficiently and as a time sensitive issue. They clearly knew that this was a time sensitive loan and NOT ONCE did they EVER notify us of this or bother to have the sense of urgency with our paperwork that our loan needed. We had to send paperwork multiple times to PNC because they "misplaced it" or did not communicate the information properly

Business

Response:

4/29/2014 [redacted]-Please see attached

Business

Response:

PNC is unable to provide a copy of the response to the consumer as requested. Due to the inclusion of non-public confidential information relating to the borrower, if a copy of the letter is sought, it must be obtained from the borrower.

Review: Pnc refuses to remove pmi from my mortgage even though I have met minimum requirements. I have listed reasons for pmi and have shown that have more equity in property than owed. They want more money from me to do a property assessment. I should never had pmi put in place in the first place because my purchase price was far less than original property assessment. These people are simply taking advantage of me and I am mad as hell about it.

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

Refund my pmi and remove from my mortgage payments.

Business

Response:

PNC Bank, N.A. responded to Mr. [redacted] on December 22, 2015, and considers this matter addressed. Thank you

Consumer

Response:

Review: I am unable to get online to reset my password for online banking purposes because I was locked ou when I apparently mistyped my current password. I am currently in a Catch 22 situation. I called and spoke to two people who were unable to assist me. I have not attempted to access my PNC accounts for a couple of months and no longer use the debit card so I no longer recalled the PIN. PNC has my SSN and my user ID and my account number, but they refuse to reset my password and mail a temporary one to me. I do not understand why it so difficult for them to send me a temporary password by mail without having to change information in their computer system to do it, which they cannot do because I cannot give them the information to get into it. Therefore, I appear to be permanently locked out of my online banking accounts and am completely fed up with the lack of service from PNC in resolving this issue. I now believe I know my PIN number for the debit card that I no longer use, but I cannot get online to change anything because now I am locked out and required the call PNC to resolve the issue. That worked out so well the first time. All I want to know is how much I owe on my [redacted] card because for some reason they are not sending me a written bill even though I have given them my current address.Desired Settlement: Send me a temporary password by mail at my current address immediately.

Business

Response:

PNC Bank, N.A. responded to Ms. [redacted] on August 10, 2015, and considers this matter addressed.

Review: PNC bank is involved in questionable practices which led to a class action lawsuit, where a settlement of 90 million has been reached. PNC still uses the same practices even though they settled. On May 17th 2013 at 12:01am my payroll check was deposited in my account. The amount was the same as my check stub I received a day prior from my employer. When I woke the same day, I had an email alert advising me of a Overdraft fee. I quickly check my account thinking my entire deposit was taken by fraud because I went to sleep knowing my payroll check was deposited. I found out a check I wrote came back AFTER my deposit was made into my account, and somehow posted with the overdraft fee. I knew there had to be some kind of error, because my deposit was posted before this check came back. I waited till my local branch at PNC opened and called and spoke to [redacted], who I explained what transpired and he stated he did not know how that happened, but quickly reversed the 36 dollar fee. On May 29th I woke up to an email alert from PNC stating my account has been overdrawn. I check the balance and learned that there was 4 OD fees totaling 144 dollars. I checked all my transactions and learned the account was not hacked or defrauded. I believe these to be theft on PNC part due to the fact that every time I use my debit card prior and after I check my balance to see if the funds are available, and after to see if it has been deducted from my account. Almost all times they are. I spoke to a rep from PNC bank and they tell me that they don't post until days later. This is fraud because it indeed deducts from your balance as soon as you use the card. I check! On May 30th I had a balance of -137.00 due to the Overdraft fees. My Payroll check again was deposited at 1201am on May 31st bringing my balance to 348.00. AGAIN, I woke up to another overdraft fee of 36 dollars because of a posted charge of 7.00 that I used on May 28th when I still had a plus balance in the account. Again Theft by PNCDesired Settlement: I want all my OD fees reversed, and I want the bank looked into for possible fraud or fraudulent practices. I will close my account and business account and switch.

Business

Response:

Response for [redacted]

Mr [redacted] has not returned our messages or responded to our letter. We closed the case on 8-6-2013.

Review: I am complaining about PNC bank regarding their Open a Virtual Wallet with performance Spend and get $200 offer. I received the offer back at 2/19/2014. The offer ended at 2/28/2014. When I got the offer in email, I read it carefully and went to the local branch opened the account at 2/21/2014. I actually double checked with the agent who helped us to open the account to make sure we are eligible for the offer. After opened the account, we set-up my direct deposit and made online payment according to the term of the offer.At 5/2/2014, I did not receive the $200 bonus. I called PNC and spoke to an agent name [redacted]. At the beginning she said that I did not make online payment. She only saw the direct deposit on my account. After couple minutes talking, she finally found everything and she told me I will get the $200 bonus at end of May since the bonus will be credited to me after 60 days of my date of first direct deposit and the first online bill pay. It is not 60 days after the account opening date. Her explanation made sense and I just kept waiting.However, it was 6/16/2014 and I still did not get my bonus. I emailed [redacted] again but she never replied back. I called PNC again and this time the lady I spoke told me that the offer filled on my account was not correct. She told me to visit the local branch where I opened my account to correct the offer.I then visited the local branch at 7/19/2014, they checked my account and found out that the offer was correct. She tried to make a phone call with upper level manager and could not figure out why I did not get my bonus as I fulfill all the requirements listed on the term. She finally told us to wait another 10 days. She said she had opened a case for our problem.But today is 8/5/2014. Neither did I get my bonus or I heard anything from PNC bank.I am really disappointed with them and this is really unprofessional.Desired Settlement: I would like PNC bank to honor my $200 bonus and explain the whole issue to me. I am a PNC custom since 2006 and I am very disappointed this time.

Business

Response:

Please see the attached response.

-- [redacted] 8/21/14

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: 12/9/2015

I went to the bank yesterday 12/8 the teller made a cashiers check of $3,337.00 for my customer his name [redacted] the teller put the address on the wrong line and when I gave the cashiers check

to [redacted] he went to the bank where I purchase the cashier they would accept it because there teller

put the address with his name of the pay to the order of, my customer came back to my office up set

I called the bank and spoke with Ms. Anna H[redacted] about the problem she told me that I would have to

come in the bank and get another cashier check re-issue so I have to stop what I'm doing in my office

to drive back to the bank after it was her tellers mistake why can [redacted] just cash this cashiers check.

Have the Corp office call me at ###-###-#### I would like to discuss this.Desired Settlement: I want the corp office to call me at ###-###-####

Business

Response:

PNC

responded directly to [redacted] on December 15, 2015, and considers this

matter addressed.

Review: At the end of November I tried to purchase 2 [redacted] cards at [redacted]. I was told by the manager that my card was declined. She said she thought it was perhaps because you cant pay for a [redacted] card using a card. A few days later I noticed a pending authorization for the amount of the [redacted] card on my PNC account. I called PNC customer service and explained what happened. I was told because it was pending that I couldn't dispute it and that it would eventually "fall off," my account. However that never happened, instead it posted to my account. I tried contacting [redacted] and explaining I was charged and trying to reach a resolution that way. [redacted] said she had no way of pulling the transactions and she referred me to [redacted]. I called [redacted] and was told that since the funds never showed in my [redacted] account that there wasn't anything they could do. They referred me back to [redacted]. I then called PNC again and told them again what was going on and that I needed to dispute the charge. They finally disputed it and issued me a provisional credit. I never received any paperwork from PNC in regards to this matter. I called and spoke with a branch manager named [redacted] at the [redacted], OH location several times since I wasn't receiving any documentation. Eventually my provisional credit was reversed however I still don't know why. PNC has not collected any of my proof; such as my [redacted] account records. The branch manager told me she was emailing the back office and would be contacting me back, I've left her six messages with no response back. Then when they reversed the provisional credit I was charged fees associated with it that I was told would be removed yet were not. I have pretty much stopped utilizing this account due to the poor customer service and inability to follow up on what should be a simple investigation to complete. I expected more out of a branch manager.Desired Settlement: I'd like the claim investigated. I have proof that needs reviewed. I want my funds back as well as the fees I was charged. I'd like for someone to actually take the time to call me back and speak with me in regards to this situation. I don't understand why they can't just pull the video from [redacted] and see that the card showed as declined on their systems. It seems like it should be a simple resolution.

Business

Response:

4-21-2014 [redacted] No authorization on file. No customer response to day, letter will be sent to the customer.

Review: I have been a customer for over 10 years with this bank but as of late I have fees that have been assessed after I was told they would not be. I changed my account over to a totally free checking and was told that many of the fees that I have with my previous account would not happen and that I would have all these different benefits associated with my account. Since going over to a virtual wallet account I have gotten more fees than I can keep up with. I get overdraft fees when money is in the account ( for example I received an overdraft fee because my paycheck posted 2 seconds after overnight processing sent the overdraft charge through). I constantly get atm fees and debit card fees when I go to my local [redacted] or grocery strore. Everytime I speak to someone they state there is nothing that can be done and they point me in the direction to my local branch to close my account. I have been trying to get this corrected and this is my last attempt to settle this matter.Desired Settlement: My overdraft fees refunded, fees from using my debit card, and possibly going back to my old account.

Business

Response:

Tell us why here...PNC responded to the customer on April 28, 2015 and they consider the matter resolved. Thank you. [redacted]Executive Client Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I have multiple accounts with PNC Bank. One being a savings account. Because of the types of accounts that I have, I can have a Virtual Wallet. One 8/1/2013 PNC change my accounts types with out my consent or a phone call to me. I contacted them on 8/4 and advised to put them back. The contract I signed with them was for the savings and the Virtual Wallet. They told me no, I would need to get new accounts. I advised them that I wanted the same account numbers, they did not seem to care.Desired Settlement: I want my accounts, with the current accounts numbers to be put back to how they were agreeed.

Business

Response:

Dear Revdex.com:

I responded to Mr [redacted] today writing, we consider this issue as closed.

Consumer

Response:

The issue was not resolved and the person who was handling it did not seem to feel that this warranted his attention.

Regards,

Review: Hello, my name is [redacted] and my account with PNC Bank was overdrawn by $527.47 on October 9, 2015. Later on October 9, 2015, I made a mobile check deposit of $352.51 and once I made that deposit, my balance changed to $0.00. I've received numerous emails stating that my available balance was now $0.00 and both the PNC app and PNC's website stated that my available balance was $0.00. I was under the impression that my overdraft fees were now waived because I made a deposit. I received those emails and have checked my bank account daily since October 9, 2015 and my balance never changed from $0.00. On October 22, 2015, I deposited $542.00 cash into a PNC ATM and only about $367.00 was deposited into my account the next day. I spoke to two PNC representatives on October 26, 2015 and both stated my account was overdrawn and that is why I never received my full deposit of $542.00. I was told that there may have been a glitch in the system but if my account was overdrawn, why did I receive numerous emails stating that my available balance was $0.00 from October 9, 2015-October 22, 2015?Desired Settlement: I would like a refund of $174.96 because I was told by PNC for two weeks that my available balance was $0.00 when it was actually -$174.96. How can you have a glitch for two weeks straight and tell a customer that their balance is $0.00 when it was actually in the negative? Banks are supposed to inform you of your balance, not lie to you for two weeks straight.

Business

Response:

Hi [redacted] we resolved and closed the complaint for [redacted] this morning. We have not been able to contact her by telephone about the concern. Please have her call Julie at [redacted] for any questions that she may have. Thank you

Review: On Thursday afternoon 07/17/2014, I withdrew $50 from my PNC Checking account at a non-PNC ATM thinking my payroll check had been deposited by my employer and the funds were in my account. I was upset to learn that PNC did not credit them to my account until Friday morning and charged me a $36 fee for an under $50 overdraft, something I find excessive. I contacted 4 different individuals at PNC including their CEO and all refused to return the $36 fee to my account. I still feel that the funds were in my account on Thursday as they had been on previous pay cycles but that PNC chose not to credit them for their benefit and obviously, not mine! I suspect I'm not the only consumer hurt by the excessive fees and business practices of PNC and I respectfully request your help with this matter. Thanks so much!Desired Settlement: For PNC Bank to return the $36 fee they charged me on an overdraft under $50!

Business

Response:

PNC has responded directly to the client. No release was provided.

Consumer

Response:

Review: To whom it may concern: I have been a customer of PNC since 2000 and I'm completely disgusted by the customer service I have received in the past 2 weeks. On February 7th, I noticed a transaction on my account for $89.95 that I did not recall purchasing, I called into the branch and it was decided that my account had been compromised and my debit card was shut down immediately. At this time I ordered a new debit card which I was told would be to me within 4-7 business days. Well the following week on February 13th I went to the branch to cash a check for $2300 and to inquire about the debit card that I still had not received. At this time I was told by the branch employee that if I didn't receive the debit card within another week to come back and see her or to call PNC. Well here it is February 19th and still no debit card came in the mail. So I call PNC bank, I was told on the phone that there was NEVER a debit card ordered for me and that he could order me a new card but it would take ANOTHER 4-7 business days to get to me. Well I find that to be unacceptable at this point. I asked about getting the card any sooner and he offered to have it shipped in 3 days but I would have to pay a $25.00 fee.. EXCUSE ME? I'm supposed to pay a fee for a card that I've been waiting on for 2 weeks now.. They he said he could ship the card to my local branch instead but I'd still have to pay the fee and he would NEED me to come into the branch to present my ID to get the card in 3 days anyways. Can you tell me what is the difference in 3 days or 4-7 business days? why do I need to go out of my way to go to a branch and present my ID for 1 days difference? and why do I need to pay a $25 fee??? Also during the conversation I felt like I was being prosecuted.. getting comments like "there is no notes in the system of you being at the branch" "I don't see anything being ordered for you." Really? Do you think that a person like me who uses there debit card on a DAILY basis would have not ordered a card IMMEDIATELY? If you would just go through my transaction history you would see that? In conclusion, I am disgusted by the way I was treated, I feel like its complete *Word Rejected* that I have to go out of my way to go to a branch to obtain my debit card for my account and I REFUSE to pay this $25 fee. If this fee is charged to my account and not refunded I will be taking my business elsewhere.. mortgage, checking, and savings account. I know that this $25 fee shouldn't be a reason to lose a valuable consistent good customer over. I expect someone from PNC to get back to me about this issue ASAP.Desired Settlement: I am in the process of waiting on a call from the "escalations department" in which I will demand a refund, and an apology. Otherwise I just wanted this complaint to be known to the public.

Business

Response:

This is in response to your correspondence regarding [redacted]. PNC Bank has spoken to Ms. [redacted] via telephone conversation and addressed her concerns.

The Revdex.com did not provide a signed authorization form with the Revdex.com Customer Complaint

[redacted] 3-11-14

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I opened a Checking account from PNC Bank [redacted] in early July 2015, because I may need to apply am auto loan from them at that time. I deposit $25 when I opened this account. But later I don't use this account and did do anything with this account. In Sept 2015, I receive statement from PNC, there was $25 in my account. In mid Sept I move to WA, so I didn't receive other statement until recently. The last bank statement I received is for Sept-Oct, in this statement, $25 was charged for bank fee. But I was not told this account would subject to $25 fee every month or any other fees, and they didn't charge the fee when I was live in my old address. So I called them asking for more detail about my account. I was told my account was closed , and I owe the Bank another $80($30 for Jan 2016 bank fee, $30 for Feb 2016bank fee), they also send my bill to [redacted] a collection agency.

PNC Bank refuse to make any adjustment for my account.

I want to say the women open the account for is not professional, their service attitude is too bad, since they know I am live [redacted] it's not possible for me to fly back to ** to deal with it in person. They also didn't call me when they close my bank account.Desired Settlement: Waive all the Bank charge from them and return $25 to me and make correction to credit report if they report my case to credit agency . Thanks!

Business

Response:

On Fri, Apr 22, 2016 at 8:03 AM, <[redacted]> wrote:[redacted] - Good morning. PNC Bank, N.A. responded to [redacted] on April 22, 2016, and considers this matter addressed.Thank you.Brett B[redacted]Executive Client Relations, Officer

Review: On June 1, I purchased a $5 free thirty day trial for[redacted], a weight supplement. When making the purchase, it only said on the final purchase page, it stated that the only thing that I would be charged for was the shipping, which came to ONLY $5 plus tax. Once I received the product, I decided to call the number on the back of the bottle to cancel my order and receive a refund. I spoke to the manager of the company and the first thing he told me was, "I'm sorry but you can't cancel this order until August 17. You should at least give the product a good month before canceling, then we can refund you." This made absolute no sense to me whatsoever. After hanging up the phone with him, I checked my bank account with PNC and I noticed that the company had taken $87.74 from my account. I called the company back AGAIN to ask what the problem was with my account having missing funds. Not only did they try to rush me off the phone without any reason for my missing funds, but they refused to refund my money back for something I never even purchased. The product was to only be charged the $87 if I had continued to receive the product every month. After the first month was when you would be charged. I canceled my subscription after 3 days. I called the bank to file a dispute to receive a new card. After a week after receiving my new card, I get a letter from the bank saying my dispute has been denied and I still owe [redacted] $87 monthly, therefore putting my account in the negatives. After sending an email to the company regarding my unsatisfied purchase and service, they immediately replied with an email stating that my full refund has been given and they apologize for the problem. New my problem is that PNC bank is still saying I owe this company money for something that I NEVER purchased, which now is causing them to threaten to take $6.99 from my account everyday for overdraft fees. Not only am I extremely upset with the [redacted] company, but with PNC bank as well.Desired Settlement: I would like PNC bank to file a dispute so that the [redacted] company can no longer be allowed to take funds from my account. They're taking money from my account that isn't theirs. I've received an email from the company saying that I'm no longer on their files for any monthly charges, but yet PNC is still saying that I owe this company $87.74 a month and will continue taking funds from my account every month, for something that I never purchased.

Business

Response:

We are contacting the client to discuss her issue.