PNC Financial Services Group, Inc.

Review: I'm forced to make another complaint for fraudulent policies with this bank. I am disabled and asked that my accounts be linked. I'm not always physically able to do things do to my disability. If you look on my accounts you see that both accounts say they are protection g each other. Just recently they failed to honor this. It was a problem I had before, I had the ISSUE resolved about a year ago. And it is a problem again. Last time when I got you Involved, I thought it was taken care of. They again are giving me a hard time. The money was in the other account I should not be charged for NSF funds. Please help make this company stop bullying the disabled and vulnerable. This isn't OK, and needs to stopDesired Settlement: I want the fees refunded, and this company needs to be punished for its abuse of power. Held accountable to follow the rules.

Business

Response:

PNC Bank, N.A. responded to Ms. [redacted] in writing on October 15, 2015, and considers this matter addressed

Review: My husand [redacted] has a car loan with PNC Bank. The payment is due on the 21st of each month. There is also a ten day grace period before any a late fee is added to the account. Generally, we never pay the payment on or before the 21st. However, we always pay it within the ten day grace period. We first purchased the car in May of 2013 and have never had any late fees on the account. Every month after the 21st we begin to get harassing phone calls about the account. If employees look at the account history they can see that the account has never been late. I am tired of receiving these phone calls from these rude representatives telling me what I need to do. Today I received three phone calls from this bank about this account and this is ridiculos.The first phone call was @ 8:04, the second call was at 12:04, and the last call third call was at 2:16. Thse calls don't include the cell phone calls.Desired Settlement: I would like a call from someone from corporate and for the phone calls to STOP!However, if I miss a payment after the ten day grace period then I phone call is acceptable.

Business

Response:

There is no signed release from our customer, Mr. [redacted]. PNC will be responding directly to our customer

Review: I had a restricted escrow account for insurance work with pnc, I received a 1099-int, for $168.75 for the year 2012. The restricted escrow acct. was closed out in dec. 2013, and payments made, with the exception of the $168.75. I have called 7+ times, all calls ending with the representative saying, they will call me back, as of today no one has, not even, [redacted] who told me he was a supervisor . I don't know what else to do. I know it's not a lot of money, but I did have to claim it on my taxes.Thank you for your time Product_Or_Service: Restricted escrow acct. Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund I think they owe me this money, but I admit I don't know everything.

Business

Response:

2-27-2014

Please see the attached response.

Thank you,

Review: Constant harassing phone calls if not paid on due date. I have a 10 day grace, yet they call up to 13 times a day. I make my payment on or about the same day every month. I have always paid before I incur a late fee. I have asked them to stop calling unless I am actually late, but to no avail. I never had this problem until PNC bought my contract. We have no control over these transaction. I would never do business with them if it were my choice!Desired Settlement: Refrain from calling until actually late.

Business

Response:

There is no signed authorization to release information. PNC is responding directly to the customer [redacted] 060914

Review: When I started a new job they invited PNC in to offer services to employees. I later found that the associate did not disclose all the rules and requirements of the account at that time. She told of many benefits, but when we tried to ask questions we were asked to save them until the end of the presentation and then we were not given time for questions afterward. She said she would call to talk, but the papers that she had us fill out during the presentation gave her permission to open the accounts already so I never received that call. When I received the paperwork in the mail and upon talking with an associate at a branch location, I realized I was not interested in doing business with PNC. At the end of September, I took the steps to change my direct deposit option with my employer, then I went to a branch location to close my account. I had a prearranged payment that I had set up online come out of the account before I was able to close it. Since I had removed my direct deposit, there was no money in the account to cover the charge. When I went in to close it I was told that I would have to pay that amount before the account could be closed. She said all fees would be waived, she took my debit card, and said that it would take 2 business days for the account closure to be finalized. That was a Friday, so she said it would be final on Tuesday. I was helped at the counter by a teller that day. When I received text messages two weeks later stating that my account was overdrawn I called to see how and why since I had closed the account. I was told by Glenda, at the [redacted] location, that the account had never been closed and if I just paid $99.98 she would get the fees waived and the account would finally be closed. She said she would see to it personally and that I should call her once it was paid so she could get it done right away. I went again to the branch where I originally closed the account. I went to a teller and she said that she would not be able to help me with my transaction and that I should wait for a banker. As I waited, I called Glenda to explain the situation. She then called to branch manager and the manager called me up to the same teller an asked her to handle the transaction. The teller then told the manager that she didn't want to do it but the manager asked her to please just handle the transaction. I tried to hand her my deposit slip that I had filled out and she began filling one out herself and asked how much I needed to deposit. I told her $99.98. She filled out the form, took my money and completed the transaction. I took my change and receipt and rushed out of the bank because I had to pick up my daughter at the bus stop. Had I not been rushing I may have noticed that she gave me $1.02 in change when I should've only received 2 cents because I gave her a $100 bill. This mistake on her part, of writing $98.99 on the slip instead of $99.98, caused the account to remain open. Ms. Glenda called me the next day and informed me that she was not able to close the account for this reason and that another charge had gone through since then. I was upset, but I wanted this taken care of as soon as possible. I asked her what I needed to do. She said I should pay $50.99 and then she could close the account. I left work early and went to her branch, in [redacted], to pay that amount. She was helping a couple when I arrived so I could not speak to her. I paid the amount, then when I saw her walk away for a moment I explained who I was and let her know that I had just paid the requested amount. I asked if she could give me a letter or something stating that I had done my part and that I would not be responsible for any further charges on this account. She said she could not do that, but that she would take care of this and get the fees waived as soon as she was finished helping the couple she was with. I said ok and left. That week I kept receiving text messages saying that my account was overdrawn $36.00, which is the amount of the fees that resulted from the overdraft. I went online to try to remove the automatic payments, but I could not access the account online. I was told that it was because the account was closed. But the next time it was scheduled to come out, the payment came out again. I called the 800 number on the letter I was sent to me from PNC concerning the payment being returned and they were not able to help me. They told me to do the same thing I had already done-go to the bank, pay what I owe, they would waive fees and close the account. I told them that I didn't feel comfortable doing that for a THIRD time unless I could get a letter relinquishing me of all financial responsibility on this account from that point forward. The person on the phone said she could not help me with that. I asked her to escalate the issue to someone with the power to actually close the account. She said that she would escalate it to the complaint department and have her supervisor contact me. I did not hear from them. I went into a branch yesterday and was sent to Patricia for help. She looked up my account and could not help me. Instead of trying to help she debated with me that she had never known anyone in over 4 years to have worked at the bank fitting the description of the woman I said originally took my payment and debit card. She left a couple times to talk to someone about something. The person with whom she talked and the subject of their discussion is unknown to me. When she returned, she said she would escalate the situation to her supervisor. She took my phone number at the door as I was leaving. Upon calling [redacted], the payee that the automatic payment goes to every two weeks, I found that I am being charged a $25 fee each time the payment is returned. This is causing problems with my account because I can not afford to pay more than the actual amount of my bill. I have requested a statement from them listing all fees that have been charged to date.Desired Settlement: I would like the account to finally be closed. I want no further charges honored or paid from this account to any payee. I want them to waive all fees charged since the account was originally supposed to be closed in September. I want them to reimburse all fees charged by [redacted] for the returned payments. I want to do no further business with PNC bank. I want them to NEVER contact me again in any fashion once this business is completed. I would also appreciate an apology for all of my inconvenience.

Business

Response:

November 20, 2015“PNC Bank, N.A. responded to [redacted] on November 20, 2015

and considers this matter addressed”

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowI was contacted by a representative, I paid an amount they paid out on my behalf. All fees were reversed and I was ensured this morning that the account was finally closed. However, I was told they would reimburse the fees charged to me each time the payment was returned. I have not yet received that payment. The issue is not resolved until that payment is received.

Regards,

Business

Response:

PNC Bank, N.A responded to [redacted] on December 11, 2015 and considers this matter addressed.Sherry B[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I was assured that I will receive a check in the mail for the late fees I was charged.

Review: PNC offers a prepaid [redacted] with a $25 sign up bonus. I called to get it and the person ran my Chexsystems without my authorization and declined me. This is a prepaid debit card - not a bank account. How are they running my chexsystems for a prepaid debit card? This was not authorized by me and now I have another inquiry on my report when I'm trying to clean it up. This bank should not be offering $25 sign up bonuses for a PRE PAID DEBIT CARD and then run people chexsystems. They should just be signing them up for a bank account. That in fact is what chexsystems is for. Anyone should be able to get a prepaid debit card - you cannot overdraft it.Desired Settlement: Either approve my prepaid debit card or send me a check for $25 for my time and remove the inquiry from my chexsystems. This is ridiculous.

Business

Response:

PNC has not been able to reach the customer by phone to resolve the issue and will respond in writing. There is no release form on file. If you have additional questions, I can be reached at ###-###-####.

Thank you,

Review: During the last week of November 2014, I received a call from PNC to my job asking if I had set up an outgoing payment to [redacted]. I had not done this so it was obviously fraud. The same day, I had called PNC stating that someone logged into my account and started changing my information. I knew this because I kept receiving emails from PNC stating that I changed my information and that if I had not authorized this change I needed to call them right away.The next week, I received an email from my son's school stating that the automatic payment for his after school program was rejected. I called the bank and they informed me that my account was frozen. I went down to the [redacted] branch so that I could figure out what happened. I was told that my account was frozen due to apparent fraud. They closed that account and opened another one for me. Up to a few weeks ago, I kept trying to log into my account online but was unable to. I thought this was due to me not remembering my username. It was because PNC decided to not grant me online access. So I called them again and was on hold for 45 mins. When I finally got someone on the other line they were unable to helped me. They passed me to someone else who was also not capable of helping. I was passed to a "boss" who informed me they would call me back the next day to walk me through how to setup a new username. Yes he called the next day and left me a message stating that PNC was closing the account. I was sent a letter in the mail which I took back to the branch that opened the account. I was called two days later and they informed me that PNC was not only closing the account but they did not want me as a customer. How is it possible to terminate my account when someone hacked into my account? That is not good customer service or a good business practice.Desired Settlement: Since I had to pay a late fee for my son's after school program because of their negligence and now I am without a bank account, I request a refund on that late charge and some type of compensation for them blaming me for the hacking.

Business

Response:

PNC attempted to reach the customer on March 19 and April 7, 2015 to discuss her concerns. PNC responded by written correspondence on April 13, 2015 and considers the matter resolved

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

In the letter I received, Mr [redacted] states that either I or the bank can close the account at anytime for any reason. Yes that may be so but it does not resolve my complaint. The bank knew I was having fraud issues since they contacted me about it and yet they are blaming me for it. Yes Mr [redacted] attempted to contact me but he also never returned my phone call when I called him. The customer service that I received from each and every phone call I have made to this institution was not satisfactory. The original letter regarding the account closure was sent to me only after I called PNC asking for online access and them not being able to figure out how to get this for me. So, no, I do not accept Mr [redacted]'s response.

Regards,

Review: I opened a checking account on July 18th 2015 with a signup bonus that was supposed to be paid within 60 to 90 days. After contact with PNC Bank I was told I do not qualify for the bonus because I did not go though PNC.Com I did everything though their web site and did not use the branch or mail. I did everything they ask for with direct deposit and bill pay and they still refuse to payDesired Settlement: I want the sign up bonus that was I supposed to get

Business

Response:

October 30, 2015

Good Afternoon:

PNC Bank, N.A. responded to Mr. [redacted] on October 30, 2015, and considers this matter addressed.

Thank You,

MJ/RK

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: This complaint is for PNC Mortgage Corporate. I am writing you because I have received no resolution to date from PNC.

In early 2013 I entered mediation with [redacted] County and PNC on the foreclosure of my home. I had been out of work for some time and recently accepted a new job in Feb 2013. The mediation was to try and work out a modification with the loan and save my house. I presented them with my income and application in March 2013. The new job I accepted earned just enough to cover the existing mortgage payment. The documents were reviewed at the time and I was informed everything was in order.

Over the course of the next few months I attended mediation once a month to provide any additional documentation they were seeking. It was difficult with my new position to make all the meetings so I sent my father to the last one in June 2013. They informed him everything looked good. I continued to communicate with their attorney for any up to date information they were looking through August. I had a hard time getting responses from them as they kept changing the individual processing my application. At one point they had lost the entire portions of the file and I had to fax them again.

In August I contacted PNC directly looking for a response as the attorney they were utilizing would not respond. They informed me my modification was denied due to TOO much income and did not qualify for the program. My question is,

Why was I not informed of this when they received the initial application back in March? I barely made enough income to cover the existing debt obligations. Legal fees continued to rack up against me during all those months where no answer was provided. This should have been addressed immediately in mediation. Were they stalling or attempting to increase fees or completely disorganized? A consumer in this situation shouldn't have to pay for this. I was forced to borrow money from family to save the house, I cannot currently afford all my current debts.Desired Settlement: I am seeking modification of my 1st mortgage so I can continue making my payments.

Business

Response:

PNC Bank, N.A. responded to [redacted] on August 21, 2015, and considers this matter addressed

Review: I NOTIFIED THIS COMPANY THAT I DID NOT RECEIVE MY CREDIT CARD STATEMENT AND THAT IS WHY MY PAYMENT WAS LATE. THEY NEVER RESOLVED THIS ISSUE. FOR ANY CREDIT CARD COMPANY THAT LOOKS AT MY HISTORY OF PAYING BILLS - THEY WILL SEE I AM NOT A CUSTOMER THAT PAYS MY BILL LATE. I HAVE EXCELLENT CREDIT HISTORY WITH NO RECORD OF LATE PAYMENTS. BECAUSE THIS COMPANY DID NOT RESPOND TO ME ON THIS ISSUE ABOUT 7 MONTHS AGO IN RESPONSE TO AN EMAIL SENT TO ME BY THEM - I USED THEIR WEBSITE TO "CONTACT US" AND REQUEST THAT MY ACCOUNT BE CLOSED. I ALSO MAILED THIS REQUEST IN. THEY DID NOT CLOSE MY ACCOUNT NOR CONTACT ME IN ANY WAY. THIS IS BAD CUSTOMER SERVICE, AND MOST OF ALL I DO NOT SEE HOW I CAN OWE THEM A $25.00 LATE FEE - WHEN I NEVER RECEIVED MY BILL. THEY CAN NOT PROVE I RECEIVED A BILL - AND MY CREDIT HISTORY WITH THEM AND BY THE CREDIT REPORTING AGENCIES INDICATES THAT I ALWAYS PAY MY BILLS ON TIME. I WANT THIS ACCOUNT CLOSED AND A $25.00 LATE FEE REMOVED FROM MY ACCOUNT. ACCOUNT ENDS IN [redacted]Desired Settlement: ACCOUNT CLOSED. LATE FEE OF $25.00 REMOVED FROM MY ACCOUNT. REMOVED AS A LATE PAYMENT FROM MY CREDIT HISTORY. ALSO, WHAT I FIND IRONIC IS THAT IF I OWED THIS COMPANY A $25.00 LATE FEE - I HAVE RECEIVED NO CREDIT CARD STATEMENT IN THE LAST SEVERAL MONTHS. SO, HOW WERE THEY NOTIFYING ME?

Business

Response:

Dear Ms. [redacted]We have been unable to contact the customer by telephone, however, the fees were waived as requested by the customer.Sincerely,[redacted]Executive Client Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I do not consider this complaint to be resolved. Please post all of my responses to the Revdex.com website about this business. I tried in good faith to resolve this conflict. As you can see I paid for all the erroneous charges that PNC allowed to be posted to my credit card account even after it had been requested to be closed more than 6 months earlier. I even paid one of the $25.00 late fees they assessed me. This shows that I acted in good faith and paid for my purchases and a late fee to boot. However, PNC still insists that they did not do anything wrong- is still showing a $14.00 balance due and placing it against my credit. Ms. [redacted] states she responded to me on 06/24/15. There is no response on this website. With all due respect, I don't think she should have total oversight over matters such as this. It should have been sent to an independent third party at her business for them to assess how her company totally fell down on the job in this situation. Someone also needs to review their website. I believe it to be misleading in electronic billing. Her company can not prove I ever accessed any of my electronic billing statements thru email as I never requested this option. I especially had no access after I cut up and disposed of the card more than 6 months prior. I did not even know my account number. Why doesn't someone request PNC prove I had access to my credit card statements and that I viewed them knowing exactly what my balance was. Because they know they can not prove it. PNC never responded to any of my concerns. They just kept billing me late fees and never sending me a mailed statement until I complained to the Revdex.com. Then I get a letter and all of my statements from Ms. [redacted] how convenient. In the process of me trying to resolve this conflict and sending in my check - how nice PNC bank charges me another late fee of $35.00. I ask you, is this a business trying to work with a customer and resolve a complaint. The answer is simply and clearly, "NO." I will be addressing this situation with every government agency that will listen. Clearly, something shady occurred here (in my opinion). There was no new response to my complaint from Ms. [redacted]. She did not even respond to the issue I addressed. That PNC and her personally knowing I was trying to resolve this account - charged me another late fee before I even got the statements in the mail. How is that fair? As my check to PNC shows - the day after I got the statements I mailed a check for what I owed. I acted in good faith. PNC did not. Ms. [redacted] did not. Please post to the internet on your website, so that other customers of PNC will see what experience I had with them and be wary about this business. Especially pay attention to how they try to get you to sign up for electronic statements when this is not your choice. Because even if you call customer service and tell them you are not receiving you statements thru the mail, they will do nothing to correct the situation. Also, I want PNC to stop sending me statements in the mail. I consider my account closed, balance paid in full, and if they are petty enough to hold it against my credit go ahead. Hopefully, anybody reading this response can figure out who has integrity and who does not.

Regards,

[redacted]PLEASE REFER TO COMPLAINT #[redacted] PLEASE ENTER INTO MY COMMENTS AGAINST THIS BUSINESS THAT A COMPLAINT WILL BE FILED WITH [redacted] THE [redacted] SO THAT THEY CAN REVIEW HOW I PERCEIVE I HAVE BEEN UNFAIRLY TREATED AND MISLED BY PNC FINANCIAL SERVICES GROUP. THEREFORE, PLEASE SEND ME MY FULL COMPLAINT FROM BEGINNING TO END INCLUDING THE BUSINESS' RESPONSES BY MAIL OR EMAIL SO THAT I CAN FORWARD MY ATTEMPTS TO RESOLVE THIS ISSUE WITH MY COMPLAINT TO THESE AGENCIES. SEE PREVIOUS COMPLAINT. I WANT ALL BALANCE DUES REMOVED FROM MY CREDIT CARD ACCOUNT. I WANT THIS REMOVED FROM MY CREDIT HISTORY. I WANT THE ACCOUNT CLOSED.

Business

Response:

July 30, 2015Dear Ms. [redacted]PNC Bank, N.A. responded to Ms. [redacted] on July 28, 2015 via written correspondence and considers this matter addressed.Sincerely,Lisa [redacted]Executive Client Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: Twice now I have closed my checking account with PNC bank, and my account keeps getting "reopened" with debit charges. They are telling me that they cannot block any charges by [redacted], because (and I quote) "we are not the police". The 2nd time I closed my account and paid them late fees, I was assure by [redacted] the assistant manager that this was a done issue, today I recieved another letter from PNC saying my account is negative due to charges made on my account on 9/25. I closed my account on 9/15, and have proof that I was paid in full. They claim they "can not" block charges on my debit card, But I feel they are lying, and they want to allow the charges to go through so they can charge me more $36 fees everytime they do it. (I've already paid them over $200 in those fees, and I just want this to end) So again, they have told me that it's clearly my fault for doing buisness with [redacted], a company I have been trying to cancel my account with to no prevail, and they can't block any charges - and I just have to pay them more money. HOW DO I STOP THIS FROM HAPPENING?! Is this going to be a continuous and endless loop of taking my money via overdraft fees? I delt with the assistant branch manager, and the branch manager at the location on roselle road, in schaumburg, ILDesired Settlement: I would like my account at PNC closed WITHOUT me having to pay anymore money that I do not have. I am currently looking for a job, as I have been for 3 years now, I cannot afford to pay them anymore, or have this mark my credit any further. To hear their operator tell me this is "president obama's" fault enraged me when this is clearly the work of predatory practices on thier part. You can not convince me that they "are unable to block charges" to a debit card.

Business

Response:

Executive Client Relations for PNC Bank, National Association (“PNC”) received your correspondence regarding the consumer complaint filed by [redacted].

Please be advised PNC has completed our investigation of Mr. [redacted]s concern. Mr. [redacted] was provided a written response, dated August 26, 2013, which was sent to him via the U.S. Postal Service.

Should you need additional information, I may be reached through Executive Client Relations at ###-###-####, extension [redacted], Monday through Friday between the hours of 8:00 a.m. and 4:30 p.m. (ET).

Sincerely,

[redacted] Assistant Vice President Executive Client Relations

Review: I have been blocked from online access to my checking account.In attempts to correct this problem I have been to my local PNC bank [redacted] 2 times ;called the on line website PNC Banking Telephone number 1 888 PNC BANK 5 times in the course of 2 weeks....No resolution to this problem.I have gotten the following ;"our phones are currently down" .....bank manager [redacted]"Our website is currently down" ....telephone site representative phone call...(several times)"Our site is currently experiencing a high volume of calls please hold for the next available representative.. your current wait will be 10 to 20 minutes"....computer phone tree...(several times)I was finally mailed a personal telephone Banking PIN to enable me to access my checking account from my computer....I was blocked again ..with the above online recommendation to call the 888 telephone number...which I did and got the website is down from the bank representative at that number I personally talked to.....etc...and this cycle of zero customer service is over...Desired Settlement: Notify the bank and their headquarters that I will run my checking account down to 1000.00 dollars and then close out the account...I will also sue the bank if they have in "anyway" interfered with my initial Affordable Health Care online payment for my new health insurance.....Which at present is in "Limbo" since the Marketplace website and [redacted] do not appear to have documented receipt! Since I can't access my checking account online I am in Limbo as well

Business

Response:

There is no signed authorization to release information. We are working directly with the customer to resolve.

Review: I ordered online from [redacted].com on 5/23/13. My PNC debit/credit card was charged for $271.68 full amount of the order. As items shipped, my card was charged again. The first charge was a "Hold" to make sure the money was in the account. The entire balance was billed again. I didn't have access to either of the monies taken total of $543.36 for a charge that was supposed to be $271.68. The charges all happened by 5/25/13 (a weekend). I called [redacted] who said they could fax something to the bank to release the original charge. The bank stated they could only accept a fax from [redacted] on letterhead with my WHOLE account #. [redacted] stated they aren't allowed to release the whole number, only first 4 and last 4 #s due to protecting the privacy of their customers. [redacted] was helping me to find a solution and worked with me in trying to get the money released asap. The representative from [redacted], and myself called pnc on a conference call in order for me to authorize verbally my whole account number. I also offered to fax something directly from me. PNC wouldn't allow it and won't release the charge of $271.68. Because of this, I haven't had this money for 5 days. I am not wealthy by any means and $271.68 extra taken from my account without me budgeting for it really puts me in a financial bind with 5 children.Desired Settlement: I want my money released back into my account immediately and if I receive any charges from other things (from bank or other places) not being able to go through because of this, I want those charges taken care of as well.

Business

Response:

Please see attached for response. PNC Bank considers this issue resolved.

Executive Client Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted]. It states there is an attachment, which I am unable to see. However, the issue did not result in any unexpected fees or overdrawn balances so I am ok with closing the complaint.

Regards,

Review: Signature Line of Credit - $50 fee.My wife, [redacted], has had a signature line of credit with PNC for several years. It was with National City prior to the takeover by PNC. My wife contacted PNC today to try and have the fee reversed. PNC refused. She then requested to close the account and PNC said the fee had to paid first. The person she spoke with on the phone had a very bad attitude.We are very disappointed that PNC has chosen a $50 fee above a long-term relationship with a customer. We will be cancelling the account and will conduct no business in the future with PNC.[redacted] and [redacted]Desired Settlement: Request a refund of the $50 fee.

Business

Response:

To Whom It May Concern,

PNC Bank received the complaint for Mrs. [redacted] on December 6, 2013. We have evaluated the information and mailed the response to client. We do not have written authorization from Mrs. [redacted] to respond to your office. Should you have any further questions, please feel free to contact me at ###-###-####.

Sincerely,

PNC Bank

Review: I have had an open account with national city since 2004, PNC took over and automatically transferred myself and many others to their company in 2010. I moved to Colorado in 2009, which contains no branches of PNC, I kept my account open and opened an account in colorado in which I have transitioned the majority of my usage. I have kept PNC open so my family who is in Michigan have easy access to deposit money when they do, and if/when I return to michigan. I seldomly check my account balance or go online, as I rarely have reasons to. My address and contact information has been updated as to when/where I'm living and best way to contact myself for PNC bank. I recently received a letter in the mail, stating my account has been over drawn for over 12 days, so I went online to see what happened, as I have not used this account or ordered anything from this account. I find a $20. Charge taken from PNC for check re-ordering.... I did not order any checks, authorize this withdrawal, nor have any knowledge of checks being re-ordered. Nor did I or have I receive these supposed re-ordered checks. I called the number on the letter I received to find out what happened, I spoke with a man in customer service who informed me that they had sent my checks to an old address in Denver, CO, I have not lived in Denver for over 4 years. I explained to the PNC customer service representative, that I did not re order checks, I've not lived in Denver in over 4 years, my contact information is up to date with PNC bank, they obviously knew how to contact me regarding my overdrawn account, yet jeopardized my security and personal information, by doing this. I explained to him that had I actually had money in my PNC account, and it did not overdraw, I may not have had any idea that this had occurred, and that someone in Denver co could be running around with my personal information, which especially these days, scammers are doing everything they can to find and steal ones identity and finances, here my PNC bank acctDesired Settlement: Just handed a potential com artist or theif my personal information on a platter, without my knowledge to boot. I filed a complaint that went to corporate, and spoke to someone in the corporate office, they seemed to think my complaint was just about the $20 to be refunded into my account, I would automatically assume they would refund my money that they took without my knowledge or consent and for something I never ordered or received. My complaint was the fact that this is jeopardizing all

Business

Response:

PNC has responded directly to the client. No release was provided.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: On Friday 8/1/2014 I made a deposit into my virtual wallet checking account. The deposit was put on hold. I was told because it was a new account and they had to verify the check would be paid, and that the funds would be released that coming Monday. As of Monday, the funds were not released. Called and spoke to someone who said it would now be Friday and they sent a letter stating why. I had already scheduled funds to be paid out of the account as to the date I was told the funds would be released. Because of the hold, I incurred hundreds of dollars in overdraft and returned check fees. Over the past week, I have spent HOURS on hold being bounced from person to person, neither of which they sday are able to do anything to help me. I received the letter the bank said they sent out, on the Friday the funds were finally released. Since the release, I have spent more HOURS on hold being bounced back and forth. The letter states, word for word, "If the check you deposited is paid, we will refund to you any fees for overdrafts or returned checks that resulted solely fromn the additional delay that we are imposing. To obtain a refund of such fees, please call [redacted]". I called that number and they stated there was nothing they could do on their end and that I needed to contact customer service. I again, spent hours on the phone, on hold, with no one being able to give me any info or help me. This is HORRIBLE custom service and business practice. So the bank has pretty much stolen hundreds of dollars from me that I am apparently not able to get back. I have yet to be transferred to someone who can help. I tried to call corporate, and got put on hold back to customer service.Desired Settlement: Refund of ANY and ALL overdraft/returned check/cancelled check fees from 8/01/2014 and on.

Business

Response:

To Whom It May Concern:

PNC Bank, National Association received the complaint for Ms. [redacted] August 11, 2014. We have attempted to contact Ms. [redacted] with no success. We have evaluated the information and mailed the response to client. We do not have written authorization from Ms. [redacted] to respond to your office. Should you have any further questions, please feel free to contact me at ###-###-####.

Review: on feb 7 2014 made a payment at brach for 5 loans. funds were misapplied. spoke to several reps at PNC. last one[redacted]. When through every number to pay for loans and amounts. Went to PNC branch and paid exact amounts I was told. Now, we are getting calls saying we still owe money for Prev months. PNC cant see payments in there systems. Funds were transfered, missaplied, lost. 4 checks were sent from PNC for us to cash. all 4 bounced when Deposited. Fees applied, cancelled fees over $200 in total. spoke to Ms [redacted]4 on 3/21/14.said manager will call. never called. Mr [redacted] noone can find at the number I called. Left Msg for [redacted]. no answer .spoke to Ms [redacted] on3/21 .spoke to [redacted] 8888 762 2265 no help. emailed on 3/21/14 at 12:42 no answer. Spoke to escalation dep MS [redacted].She cant help and transfered. Spoke to Ms [redacted] at mortgage escalation depo 3/21/14 she cant see my payments, nor any comments available to here. no help . no idea what is she doing.transf to another person.please help me findmy money and pay mortgages.Desired Settlement: apply my payments correctly. and find missing payments. refund fees for bounced checks PNC told me to deposit

Business

Response:

April 15, 2014

To whom it may concern:

PNC Bank, National Association received the complaint for [redacted] on March 24, 2014. We have evaluated the information and attempted to contact Mr. [redacted] with no success. We will attempt to contact him again to discuss his concerns. However, we do not have written authorization from Mr. [redacted] to respond to your office with specific details once resolution is made and ask that you close your case. Please feel free to contact me with any questions.

Thank You,

Review: I had email PNC through my account the other day asking them way they took out an over draft fee on my account when I had the money in there. The response I got was sorry but there is nothing we can do. But what I don't understand is there was money in my account. Also today I notice that there is a $3.00 fee for a atm . I have not use the atm. I want my account corrected.Desired Settlement: I want the money back in my account for $36.00 and now $3.00. I don't want anyone to call me . I want this correct and fix.

Business

Response:

To Whom It May Concern,PNC sent a written response to Ms. [redacted] on July 24, 2015 regarding her concerns. PNC considers this matter resolved. Should you have any further questions, please feel free to contact me at ###-###-####.Sincerely, Andrea [redacted]Executive Client RelationsPNC Bank

Review: In May 2013, I received several NSF fees for purchases I made at different places. I never knew PNC allowed transactions to go through despite the lack of funds available in my account. I was able to get most of the fees waived; however, I would like all the fees to be waived. When I got the account the representative never told me about the overdraft policy; therefore, I should not have to pay for something I never knew about at all. Additionally, my account is closed and I would like for my account to be reopened.Desired Settlement: I would like all NSF fees to be refunded and I would like my account to be reopened or to get a new account.

Business

Response:

We have spoken with Ms [redacted] and have resolved her complaint, we consider this issue as closed

Review: I responded to a [redacted] add that 150.00 will be credited to my account after 90 day if I open a new online checking account. I NEVER received and credit even after complaining. They advertised a no fee checking I was charged over 145.00 for overdrawing my account of 20.00 in march 2014 and a similar fee 120.00 for a 4.00 subway card.such fee are excessive as I am on social security disability and not able to afford suchabusive actionDesired Settlement: 150.00 for the the amount the promised300.00 for the excessive free they deducted from my social security

Business

Response:

there is no signed authorization to release information. This concern was addressed directly with the customer via email on 4/15/14**

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.