Plymouth Direct, Incorporated

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
I have not received the money back. I checked my bank account all day today and yesterday and there is nothing from them. 
Regards,
[redacted]

-------- Forwarded message ----------
From: Revdex.com of Metro Washington DC <[email protected]>
Date: Thu, Oct 2, 2014 at 9:32 AM
Subject: Fwd: You have a new message from the Revdex.com of Metro Washington DC &...

Eastern Pennsylvania in regards to your complaint #[redacted].
To: [redacted]>
---------- Forwarded message ----------
From: Barbara Q[redacted] <[redacted]>
Date: Wed, Oct 1, 2014 at 8:38 PM
Subject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].
To: "[email protected]" <[email protected]>
I called the company this evening.  The message now says they are going to ship the order.

Product was shipped 10/29 and delivered 11/4.
Thank you,
Plymouth Direct

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear [redacted],
The order was shipped on 10/25 and delivered on 10/30.
Thank you,
Plymouth Direct

Was canceled never charged

I have read the attached complaint.   Unfortunately, we are in a backorder situation.    Stock is on its way and the orders we received first will be sent out.  We did not expect the high demand.   We apologize and doing our best to make our customers...

happy.Thank you,
Erica M[redacted]

-------- Forwarded message ----------
sans-serif;">From: Revdex.com of Metro Washington DC<[email protected]>Date: Mon, Dec 8, 2014 at 9:09 AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: [redacted] <[redacted]@myRevdex.com.org>---------- Forwarded message ----------From: [redacted] <[redacted]>Date: Sun, Dec 7, 2014 at 6:13 AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: "[email protected]" <[email protected]>
thank you,they DID refund my credit card in the full amount.No further action needed.
"... Insurance companies make promises they have no intention of keeping, ... flout regulations designed to protect consumers, and ... make it nearly impossible to understand—or even obtain—information needed by consumers. I (have) described how for-profit insurance companies, in their constant quest to meet Wall Street’s profit expectations, routinely cancel the coverage of policy-holders who get sick, and how they “purge” small businesses when their employees’ medical claims exceed what underwriters expected." - Wendell Potter, ex-CIGNA, now whistleblower against the HMO industry

They have resolved my problem and my money is back on my card thank you

Credited 11-4-14 $35.89

Dear [redacted],
We credited the customers account with a refund of $35.89.
Thank you,
Plymouth Direct

I received a Futzuki with bonus insoles on 2/15/17. I returned it on 2/16/17 and you received it on 2/18/17 according to the USPS. I still have not received any credit on my credit card for returning your product that you "guaranteed" would be done if not satisfied. Please live up to your promise!

I returned the Futzuki with bonus footsoles on 2/16/17. According USPS, you received this package on 2/18/17. I still have not received my refund of $21.99 that you "guaranteed" if not satisfied with the product. Please credit my credit card swiftly as you did to charge it!

Review: This company states that they sell leg compression braces for $19.95 + shipping and handling at $7.95, I called to place an order for 1 brace and they refused to give me my total cost, I declined to purchase on the basis that I would not purchase without

knowing how much something cost up front, they then turned in the charges on my bank card for 2 separate purchases, one for $55.89 and one for $35.89, both entered on the same day. I have tried repeatedly to call this company and I get put on hold

and no one ever picks up, eventually I get disconnected.Desired Settlement: I am going to my bank to file fraudulent charges against this company and request my money be returned, this company needs to be investigated for fraudulent service and charging innocent people fraudulent amounts of money

I would like an email regarding what is done to this company

Business

Response:

Handwritten response.

Review: I ordered 2 pair of NightView glasses, and my total was supposed to be $29. Plymouth Direct sent me 6 pairs of glasses and charged $98.65 to my debit card, which resulted in 2 overdraft fees from my bank ($35 each), for a grand total of $168.65. They are supposed to be sending me a return label and refunding the $98.65 when the product is received, but they are refusing to cover the $70 in overdraft fees that I was charged. I spoke to a customer service agent as well as a supervisor, and they will do nothing, even though they acknowledge that it was their fault. I am in the process of filing a claim/dispute with my bank.Desired Settlement: Plymouth has already agreed to refund the original charge of $98.65 once items are returned. I expect them to follow through with this, as well as pay the $70 overdraft fees that incurred due to their mistake.

Business

Response:

Please see attached response.

Review: I was searching for an [redacted] product. I was searching the web. I was apparently on this Plymouth Direct site, but looked like the actual [redacted] website.

Saw the product I liked and started the ordering process. I went through the whole process and got to the last page but decided not to order and closed out the window. I never clicked the CONFIRM ORDER button. THis was on 1/25/14.

On 1/30/14 I noticed a strange temporary hold my credit card. Turns out it was from, what I now know, is PLymouth Direct.

On 1/31/14 I get a notice from Plymouth Direct that my order has shipped and a fed ex tracking number. I also see on my credit card that the transaction has posted.

This I believe is illegal. Should the website have retained my credit card and charged it PRIOR to me clicking confirm? I never received any email notification to alert me that I had a made a purchase. No order number was received. Nothing.

I have seen that there have been other of these exact complaints from this companyDesired Settlement: A refund and some investigation into their practices. THis is wrong.

Business

Response:

Please see attached response.

Review: I ordered 2 bottles of Tag Away and have been applying it to 3 skin tabs. These skin tags are not very large and after applying themproduct as directed for over 8 weeks, I still have these tags and the 1st of the two bottles is practically empty. I am requesting a refund, since the product doesn’t work as claimed in the commercials. I sent the company an email at the same time that I'm filing this complaint. I think it's reasonable to expect some sort of reply within a week. I expect the company to provide return instructions for the unused 2nd bottle and to refund my money.Desired Settlement: I expect the company to provide return instructions for the unused 2nd bottle and to refund my money.

Business

Response:

Please see attached response.

Review: My wife suffers from sciatic nerve pain and when I saw their brace advertised on TV we both thought it might help so we ordered it.

Immediately, my debt card was charged but no delivery email containing a date has been received.

It's been over 3 weeks and after many phone calls and emails, I still have not received the product or an explination why not.Desired Settlement: Along with the oproduct and explination and apology is in order.

Review: I ordered one [redacted] brace for my knee and was charged for 2. I asked them for a complete refund.Desired Settlement: $35.99 refund to my credit card.

Business

Response:

Handwritten attachment.

Review: I called on 09/08/2014 to place an order for a leg brace for sciatica that the company advertised on TV.

I provided my billing information and then was directed to a series of offers that I did not want but at the end of the list, the computer voice indicated more products on my list than I ordered. I called customer service and I was informrd the computers were down and to call back tomorrow. Nothing could be done on 09/08/2014.

No one could help me.

I do not want any of the products that are on the list provided by the computer voice. I was told by the customer service representative that I would have to pay for the products ordered. The represenative did not understand that I did not confirm the orders.

I do not want my credit card charged for any of the items listed and I want to cancel the leg brace order.Desired Settlement: I want all orders cancelled and no charges made to my credit card.