Plymouth Direct, Incorporated

This item is currently in backorder We are expecting shipment within 4-weeks We apologize for the delay Thank you Erica M***

Handwritten response

Credited 11-4-$

To Whom it May Concern,This customer placed an order on May 24th (Order [redacted] ) The item was shipped out via USPS Customer said they did not receive We have refunded them $on 6/16/2015Thank you, [redacted]

Good Afternoon [redacted] , We refunded the customer $25.90, this was issued 2/10/ Thanks, Plymouth Direct

To Whom It May Concern; We apologize for the delay in getting back to youI understand the customer was not happy about how she was treated by our Customer Service agentWe truly apologize and have already spoken to the Call Center's manager.When she ordered Beactive we were in a backorder situation hence why she had to wait so long for the product.Please let me know if the customer would like me to call her directly.Thank you, Erica M [redacted] Director of New ProductsPlymouth Direct, Inc

Dear [redacted] , The order was shipped on 10/and delivered on 10/Thank you, Plymouth Direct

Product was shipped on 10/30, and delivered on 11/If customer no longer wants the product he can return for a full refundPlease call customer service at ###-###-####Thank you,
Plymouth Direct

Dear ***,
We cancelled the customers order on 11/3/2014, and sent a confirmation email
Thank you,
Plymouth Direct

I have researched this order. Currently we are in a backorder situation on the deluxe version which is what the customer ordered. Her card was authorized but never charged. We cannot charge anyone until the product ships. We have cancelled
order #***. Please let me know if you need any other information.
Thanks
Erica M***
Plymouth Direct

We have received this complaint. Unfortunately we are in a backorder situation due to a high demand. We have cancelled *** ***'s order ( ***)
Thank you,
Erica

Dear ***
We issued the customer a credit 11/7/We emailed the customer to inform her that she should refuse the package
Thank you,
Plymouth Direct

Received the complaint from *** * ***. We apologize for inconvenience. We will refund her the full amount and send a replacement cross for inconveniencePlease let me know if you need anything else.Many thanksErica M***

The order was shipped 10/and delivered 10/Thank you,
Plymouth Direct

------- Forwarded message ----------From:
"">Revdex.com of Metro Washington DCDate: Mon, Nov 17, at 4:PMSubject: Fwd: Complaint ID#: ***To: *** ***
---------- Forwarded message ----------
From: *** ***
Date: Mon, Nov 17, at 4:PM
Subject: Complaint ID#: ***
To: [email protected] ~
This is to inform you that the company has resolved this issue as of this morningI greatly appreciate the assistance that is provided by the Revdex.com to little guys like us!
Thank you so so so very much!!
~***~

The product was shipped 10/and delivered 11/We also emailed the customer letting them know that they could contact us with any further concerns
Thank you,
Plymouth Direct

This order was cancelled 9/5/Thank you,
Plymouth Direct

HiWe shipped this order 11/The customer was also issued a full refund, and we emailed the customer. Thank you, Jackie B***

See attachment

Dear ***,
A manual refund check in the amount of $was mailed to the customer on 2/9/Thank you
Plymouth Direct