Plymouth Direct, Incorporated

During this time we were in a backorder situation.  This order was released 10/22/14.
Thanks,
Erica M[redacted]

sans-serif;">-------- Forwarded message ----------From: Revdex.com of Metro Washington DC<[email protected]>Date: Mon, Jun 22, 2015 at 11:22 AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #[redacted].To: [redacted] <[redacted]@myRevdex.com.org>---------- Forwarded message ----------From: Erica M[redacted] <[redacted]@npiandmei.com>Date: Fri, Jun 19, 2015 at 9:41 AMSubject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #[redacted].To: "[email protected]" <[email protected]>, "[redacted].net" <[redacted].net>
Another closed.
Thank you,
Erica M[redacted]
Director of New Products
Top Dog Direct
[redacted]
Trevose, PA [redacted]
Office: ###-###-####
Fax: ###-###-####

Dear [redacted],
The order was shipped on 10/28/14, and shows delivered on 11/1/14.
Thanks, Plymouth Direct

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending...

it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

The product was shipped 10/27 and delivered 11/1. We emailed the customer letting them know.
Thank you,
Plymouth Direct

Handwritten Response.

Good Afternoon [redacted], 
We refunded the customer $25.90, this was issued 2/10/15. 
Thanks, 
Plymouth Direct

Handwritten response.

The product was shipped 10/29 and delivered 11/5 to the Maryland address listed.
[redacted]
Thank you,
Plymouth Direct

This item is currently in backorder.    We are expecting shipment within 4-6 weeks.  We apologize for the delay.  
Thank you
Erica M[redacted]

The product was shipped 10/31 and delivered 11/6 to the post office.
Thank you,
Plymouth Direct

Handwritten attachment.

Dear [redacted],
Two orders were placed within minutes- both were shipped 10/29 and delivered 11/4. We emailed the customer a return label and will credit the account once products are returned.
Thank you,
Plymouth Direct

Dear [redacted],
Thank you for your letter [redacted]'s product was shown that it was shipped on 10/30 and should be delivered by 11/7. If you have any questions please feel free to contact me at [redacted].
Thank you Plymouth Direct

Thank you for your letter.  This customer was refunded $45.89 on 11/24/14.

The customers order was shipped 10/31 and delivered 11/3.
Thank you,
Plymouth Direct

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]