Plymouth Direct, Incorporated

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Dear [redacted] , A manual refund check in the amount of $was mailed to the customer on 2/9/Thank you Plymouth Direct

During this time we were in a backorder situation This order was released 10/22/Thanks, Erica M***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Apparently this company will not admit they are scamming people Regards, [redacted]

Hi [redacted] , We sent [redacted] out his order 5/23/VIA [redacted] Smart PostHis tracking info is [redacted] ***We apologize for the inconvenienceThanks, Plymouth Direct

I have read the attached complaint Unfortunately, we are in a backorder situation Stock is on its way and the orders we received first will be sent out We did not expect the high demand We apologize and doing our best to make our customers happy.Thank you,Erica M***

Handwritten Response

Dear [redacted] , Thank you for your letter [redacted] 's product was shown that it was shipped on 10/and should be delivered by 11/If you have any questions please feel free to contact me at [redacted] Thank you Plymouth Direct

sans-serif;">-------- Forwarded message ----------From: Revdex.com of Metro Washington DCDate: Mon, Jun 22, at 11:AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint # [redacted] .To: [redacted] < [redacted] @myRevdex.com.org>---------- Forwarded message ----------From: Erica M*** Date: Fri, Jun 19, at 9:AMSubject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint # [redacted] .To: "[email protected]" , " [redacted] @ [redacted] .net" < [redacted] @ [redacted] .net> Another closedThank you, Erica M [redacted] Director of New Products Top Dog Direct [redacted] Trevose, PA [redacted] Office: ###-###-#### Fax: ###-###-####

4/13/We apologize that the item was backordered for more than weeksPer her email we cancelled on 9/16/Thanks, Erica M***

Received the complaint from [redacted] We apologize for inconvenience We will refund her the full amount and send a replacement cross for inconvenience Please let me know if you need anything elseMany thanks Erica M***

Dear [redacted] , The order was shipped on 10/and delivered on 10/Since the customer wanted to return the product, we sent a return label and issued a credit of $The customer was also emailed this information Thank you, Plymouth Direct

------- Forwarded message ---------- From: Revdex.com of Metro Washington DC Date: Mon, Nov 3, at 9: AM Subject: Fwd: complaint # [redacted] To: [redacted] < [redacted] > ---------- Forwarded message ---------- From: [redacted] *** < [redacted] > Date: Sun, Nov 2, at 11:AM Subject: re: complaint # [redacted] To: [email protected] got an email from the company on 10/stating they were still out of stock and then recieved my knee braces yesterday in the mail They are awful! They smell like chemicals, do not look like picture represented, and do not fit properly These people should not be in business! --

I have researched this order Currently we are in a backorder situation on the deluxe version which is what the customer ordered Her card was authorized but never charged We cannot charge anyone until the product ships We have cancelled order # [redacted] Please let me know if you need any other informationThanksErica M***Plymouth Direct

Dear [redacted] , The order was shipped on 10/28/14, and shows delivered on 11/1/ Thanks, Plymouth Direct

September 2, 2014This order was not chargedAn Authorization of $will drop off within to days, according to the majority of BanksThis customers order was made through a [redacted] Payroll card, they do not give out any information on their customers, [redacted] , will have to call [redacted] Payroll card (###-###-####) and have the authorization dropped.Regards,G R [redacted] Customer Service

The product was shipped 10/and delivered 11/to the post office Thank you, Plymouth Direct

Handwritten attachment

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I have not received the money backI checked my bank account all day today and yesterday and there is nothing from them Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***