Plymouth Direct, Incorporated

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

This item is still on backorder. We are expecting inventory at the end of June. Please let me know how the customer would like to proceed. Thank you,Erica

-------- Forwarded message ----------From: Revdex.com of Metro Washington DCDate: Mon, Jun
22, at 11:AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #***.To: *** *** ---------- Forwarded message ----------From: Erica M*** Date: Fri, Jun 19, at 9:AMSubject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #***.To: "[email protected]" , "***@***.net" Another closed.Thank you,Erica M***Director of New ProductsTop Dog Direct*** *** ***Trevose, PA ***Office: ###-###-####Fax: ###-###-####

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before
sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Dear ***,
This order was shipped 11-7-We issued a credit, emailed the customer a return label and also emailed the customer
Thank you,
Plymouth Direct

The customers order was shipped 10/and delivered 11/
Thank you,
Plymouth Direct

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is
satisfactory to me, as I finally received the ordered products when I returned home from a trip on Thank you for your help in resolving this situation! I greatly appreciate your help!
Regards,
*** ***

This item is still on backorder. We are expecting inventory at the end of June. Please let me know how the customer would like to proceed
Thank you,
Erica

This order was cancelled 10/
Thank you,
Plymouth Direct

I have researched this order.   Currently we are in a backorder situation on the deluxe version which is what the customer ordered.   Her card was authorized but never charged.    We cannot charge anyone until the product ships.  We have cancelled order...

#[redacted].   Please let me know if you need any other information. ThanksErica M[redacted]Plymouth Direct

I have read the attached complaint.   Unfortunately, we are in a backorder situation.    Stock is on its way and the orders we received first will be sent out.  We did not expect the high demand.   We apologize and doing our best to make our customers...

happy.Thank you,Erica M[redacted]

Hi [redacted], We sent [redacted] out his order 5/23/16 VIA [redacted] Smart Post. His tracking info is [redacted]. We apologize for the inconvenience. Thanks, Plymouth Direct

The customers order was shipped and delivered. We emailed the customer the tracking info and proof of delivery.  Thanks, Jackie B[redacted]

[A default letter is provided here which indicates...

your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I do want to add that I do not want the charges to reappear on my bank statement once this is resolved. I contacted the business to cancel the order all together after having been deliberately overcharged for a double order when infact, ordered the single [redacted] at a complete total, shipping included of $19.99. I was charged $49.98 and want to be assured that I will not be charged again, period, given the dishonesty of the transaction. Thank you Revdex.com for your assistance.
Regards,
[redacted]

--------- Forwarded message ----------From:
"">Revdex.com of Metro Washington DCDate: Fri, Oct 17, at 8:AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: [redacted]
---------- Forwarded message ----------
From: [redacted]
Date: Fri, Oct 17, at 8:AM
Subject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted]
To: "[email protected]"
I want a full refund with a confirmation number from [redacted]thanks

Hello,The customers order was placed on 1/25/17 for $19.99. Nothing was charger to her card because we are on Backorder. When an  item is back ordered there is an authorization on the customers bank account until the item is shipped. Thanks.

[To assist us in...

bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
I have not received the money back. I checked my bank account all day today and yesterday and there is nothing from them. 
Regards,
[redacted]

To Whom it May Concern,This customer  placed an order on May 24th.  (Order [redacted]).    The item was shipped out via USPS.   Customer said they did not receive.    We have refunded them $25.90 on 6/16/2015Thank you, [redacted]

Please see attached handwritten response.

We have received the complaint regarding [redacted].     Our customer service department issued a full refund on 1/7/14 of $71.78 and emailed the customer and told him to refuse the shipment.
I did review his claim.   We do state that you are placing...

a live order.   I assume his credit card was charged $71.78 because he ordered 4 BeActive braces rather than 2.   I have attached the order for your review.  If you have any questions please feel free to contact me at ###-###-#### or via email at [redacted]
Many thanks,
Erica