Plymouth Direct, Incorporated

To Whom it May Concern,
This customer placed an order on May 24th. (Order ***). The item was shipped out via USPS. Customer said they did not receive. We have refunded them $on 6/16/Thank you,
***
***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Dear ***,
This customer was refunded $on November 3rd, If you have any questions please feel free to call us at ###-###-####
Thank you,
Plymouth Direct

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Dear ***,
The customer cancelled his order on 10/21/2014, and he was not charged
Thank you,
Plymouth Direct

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively
Resolved]
Complaint: ***
I am rejecting this response because:
I did not authorize them to take any funds from my cardAll they keep saying is it was shippedThat does not fix the problem of then taking funds that were not authorized.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. ---------
Forwarded message ----------From: Revdex.com of Metro Washington DC Date: Tue, May 13, at 8:PMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: *** ***
---------- Forwarded message ----------
From: *** ***
Date: Tue, May 13, at 7:AM
Subject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***
To: "[email protected]"
We have received the merchandise that we ordered. Thanks for your help
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Dear ***, A manual refund check in the amount of $was mailed to the customer on 2/9/Thank you Plymouth Direct

-------- Forwarded message ----------From:
"">Revdex.com of Metro Washington DC Date: Mon, Oct 6, at 11:AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Penn...To: *** ***
---------- Forwarded message ----------
From:
Date: Sun, Oct 5, at 8:AM
Subject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Penn
To: [email protected] company did respond to my recent email and stated that they would cancel my order and not charge my credit cardIf they lie and send this item and charge my credit card I will notify you immediatelyThanks for your help in this matter, and as usual, the Revdex.com came through for me! *** ** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am
rejecting this response because:From: *** * *** *** ***>
Date: Fri, Sep 12, at 1:PM
Subject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***
To: [email protected]
It seems as though you have excepted their explanation as settled I think if you force a customer to pay for P&H on a second one they do not want that charging the extra P&H should be illegal Sorry, but that is MY money and I did not want a second one Their feed back is very negative
I did get my money back, but only because they did not have the product on hand to ship out as they order product as they get an order
It's better to deal with a Brick and Mortar store
*** ***
Regards,
*** ***

The product was shipped 10/and delivered 10/We emailed the customer to let them know
Thank you,
Plymouth Direct

[A default letter is provided here which
indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards, *** ***

Dear *** ***,
We cancelled this customers order 11/3/14., as well as refunded the customers accountPlease allow 4-weeks for the refund to processThank you,
Plymouth Direct

To Whom It May Concern;
We apologize for the delay in getting back to youI understand the customer was concerned that he believes we were running a scamI can assure you we do have a very large warehouse and distribution centerOur offer is clearly stated on our web siteIf a customer
wants to change their order we do have an editable cart and we have a 100% money back guaranteeBack in September 2014, BeActive was in a backorder situation and we were completely inundated with customer callsWe have fulfilled all ordersWe do realize how frustrating this can be to a customer and we are truly sorry.Please let me know if the customer would like me to call them directlyThank you,
Erica M***
Director of New ProductsPlymouth Direct, Inc

Handwritten Attachment

[A default letter is provided here which indicates your acceptance of the
business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** If I could have contacted the company I would have done things differently! A very poor way to do business!

Hi ***,I received the complaint from ** ***. Please see our attached web page. We clearly state it is a double offer and that it needs to be used on fabric recliner. She can purchase single Snuggle Up's at retail. Thanks,Erica

The product was shipped 10/and delivered 11/
Thank you,
Plymouth Direct

Dear ***,
The product was shipped 10/and delivered 11/We emailed the customer letting them know to contact us with any concerns
Thank you,
Plymouth Direct