[redacted]
Revdex.com of
Upstate South Carolina (Greenville, SC)
408 North Church...
Street, Suite C
Greenville, SC 29601-2164
Dear [redacted]
We have read
[redacted]’s complaint and reviewed the account that has been placed with us by
our client. Dynamic Recovery Solutions acknowledges that [redacted] is
disputing this account and requesting no further contact. Per company policy when a complaint of this
nature is received, we cease all activity on the account in our office and the
file is returned to our client.
If [redacted] has any further questions or concerns, we encourage him to contact our
Chief Compliance Officer [redacted] at [redacted]
We do apologize for any inconvenience that [redacted] may have
experienced.
[redacted]
face="Calibri">Revdex.com of
Upstate South Carolina (Greenville, SC)
408 North Church Street, Suite C
Greenville, SC 29601-2164
Dear [redacted]
We have read
[redacted] complaint and reviewed the account that has been placed with us by
our client. Dynamic Recovery Solutions (DRS) acknowledges that [redacted] is
disputing this account. Per company policy when a complaint of
this nature is received, we cease all activity on the account in our office and
the file is returned to our client.
We have requested that this account be removed from [redacted] credit
report.
If [redacted] has any further questions or concerns, we
encourage her to contact our Chief Compliance Officer [redacted] at [redacted]
We do apologize for any inconvenience that [redacted] may have
experienced.
Regards,
[redacted]
Compliance
Representative
Revdex.com:
I would like to have the Revdex.com set up a conference call between both parties to try and settle this dispute. The complaint ID# is: [redacted]
Regards,
RE: Revdex.com Case No:
[redacted]
Good afternoon,[redacted]
Customer experience is our TOP priority, and we appreciate you bringing this matter to our attention. However, I have attached a...
report that indicates we have not contacted you in any way. If possible to ensure that you are never contacted by my office again, please forward any additional information. If you have any further questions, please feel free to contact our Compliance Department.
With Best Regards,
[redacted]
Compliance Auditor
[redacted]
Revdex.com Case #: [redacted]
Dynamic Recovery Solutions is a
legitimate third party collection...
agency that collects on past due accounts for
our clients. The initial contractual obligation would have been between the
consumer and the original creditor for the credit card, which was a [redacted].
The original creditor exhausted their collection attempts when they did not
receive a payment. The account is normally sold into collections, so that the
original creditor can recoup their loss for non-payment of the defaulted
account. Typically, they will either place it
on a contingent basis with an agency and/or completely release any
responsibility regarding the alleged debts. Customer service is our TOP
priority, and our representatives are trained to be professional and follow all
guidelines required by federal and state laws and regulations. I have
personally monitored all phone calls where you spoke to our representatives,
and they were more than professional, and polite. Perhaps there was some misunderstanding
on your behalf. Our agents provided several options for the consumer to resolve
the account. At one point, the consumer was less than honest when disclosing
the frequency of his pay, where he insisted on monthly payments due his wages
on a monthly basis. Consumer admitted later in the call while securing the
arrangement that he was in fact paid on a biweekly basis.
Dynamic Recovery Solutions does not engage in any fraudulent
activity or identity theft. We are currently licensed and bonded in all
applicable states that require such licensing, and would receive severe
penalties and fines for such fraudulent activity.
Further, you stated in your complaint that you
have asked for proof of the alleged debt several times regarding this account.,
and it appears that Dynamic Recovery Solutions has made a couple of attempts to
send the debt validation in writing for this account on 2-9-2015 to [redacted], and also on 2-4-2015 to the address of: [redacted] none were returned as undeliverable. According to the Fair Debt
Collections Practices Act; debt validation letter must include the following
information:
· the
amount of the debt;
· the name of the creditor to
whom the debt is owed;
· a statement that unless the
consumer, within thirty days after receipt of the notice, disputes the validity
of the debt, or any portion thereof, the debt will be assumed to be valid by
the debt collector;
· a statement that if the
consumer notifies the debt collector in writing within the thirty-day period
that the debt, or any portion thereof, is disputed, the debt collector will
obtain verification of the debt or a copy of a judgment against the consumer
and a copy of such verification or judgment will be mailed to the consumer by
the debt collector; and
· a statement that, upon the
consumer's written request within the thirty-day period, the debt collector
will provide the consumer with the name and address of the original creditor,
if different from the current creditor.
If the consumer notifies
the debt collector in writing within the thirty-day period described in
subsection (a) that the debt, or any portion thereof, is disputed, or that the
consumer requests the name and address of the original creditor, the debt
collector shall cease collection of the debt, or any disputed portion thereof,
until the debt collector obtains verification of the debt or any copy of a judgment,
or the name and address of the original creditor, and a copy of such
verification or judgment, or name and address of the original creditor, is
mailed to the consumer by the debt collector.
Dynamic Recovery Solutions
are open Monday-Saturday, and we are not sure what number the consumer was
calling or if it was after office hours of operation: Monday-Friday from 8:00am
EST - 8:45pm EST, and Saturday from 8:00am EST-1:00pm EST. If you have any
further questions or concerns, we encourage you to contact our customer service
department at [redacted] or our toll free telephone number at [redacted] is a legitimate toll free number for our company.
[redacted]
RevDex.com of Upstate South Carolina (Greenville, SC)
408 North Church Street, Suite C...
Greenville,
SC 29601-2164
Dear [redacted]
We have read
[redacted] complaint and reviewed the account that has been placed with us
by our client. Dynamic Recovery Solutions (DRS) acknowledges that [redacted] is
questioning the validity of our company. Dynamic
Recovery Solutions is a legitimate third party collection agency that collects
on past due accounts for our clients. Dynamic Recovery Solutions does not
engage in any fraudulent activity to misinform abuse or harass any consumer. We
are currently licensed and bonded in all applicable states that require such
licensing, and would receive severe penalties and fines for such fraudulent
activity.
Dynamic
Recovery Solutions also acknowledges that [redacted] is disputing this
account and requesting no further contact except for the media on the account
that she has requested.
Per company policy when a complaint of this nature is
received, we cease all collection activity on the account in our office and the
file is returned to our client.
If [redacted]
has any further questions or concerns, we encourage him to contact our
Compliance Manager at [redacted] .
We do apologize for any inconvenience that [redacted] may have
experienced.
Respectfully
yours,
[redacted]
Revdex.com of
Upstate South Carolina (Greenville, SC)
408 North...
Church Street, Suite C
Greenville, SC 29601-2164
Dear [redacted],
We have read
[redacted]’s complaint and reviewed the account that has been placed with us
by our client. Dynamic Recovery Solutions acknowledges that [redacted] is requesting
no further telephone contact and is requesting that media be order for the
account in question. A request has been entered for any original media that can
be found for this account, if located the information will be forwarded to [redacted]s postal address on file.
Per company policy when a complaint of this
nature is received, we cease all activity on the account in our office and the
file is returned to our client.
If [redacted] has any further questions or concerns, we encourage him to contact our
Chief Compliance Officer [redacted] at [redacted].
We do apologize for any inconvenience that [redacted] may have
experienced.
Regards,
[redacted]
Compliance
Representative
RE: [redacted], Complaint ID#[redacted]
12.0pt;"> Dear [redacted]
Dynamic Recovery Solutions, LLC (DRS) is a 3rd party debt collection agency that collects on past due accounts for our clients. Due to this the documents the consumer is requesting are not on file with our company. The consumer’s account has been updated to reflect their desire for original documents, and DRS in accordance with the Fair Debt Collection Practices Act (FDCPA) will cease collection efforts until they can be provided. If the consumer has any questions in the interim they are more than welcome to contact DRS Customer Service at [redacted] or via our website Dynamicrecovery.com
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordingly. It will be closed in our office and returned to our client, if the requested media is not provided.
Sincerely,
[redacted]
Compliance Administrator
Dynamic Recovery Solutions
[redacted]
[redacted]
[redacted]
Dispute Resolution Director
Revdex.com of Upstate S.C.
408 North Church Street
Greenville, SC 29601-2164
RE: [redacted] [redacted]
Dear [redacted]
Dynamic Recovery Solutions, LLC (DRS) is a collection agency that collects on past due accounts for our clients. In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years. Due to several business exchanges, it is possible that a mistake could have been made. Although DRS would not be able to confirm this due to the consumer not being found in our system, there are some prospects that may be the consumer but none of the accounts found match the consumer 100%. Since the consumer has a common name, the most helpful piece of information that can be provided is the number they were contacted on. This can be done via this complaint or our website dynamicrecovery.com/dispute.
Sincerely,
[redacted]
Dynamic Recovery Solutions
[redacted]
Good morning, Dynamic Recovery Solutions, LLC (DRS) is a legitimate third party collection agency that collects on past due accounts for our clients. We sincerely apologize that you were contacted in error regarding this account. Per company policy when a complaint of this nature is received the...
account is placed in a “cease & desist” status due to a confirmed bankruptcy. We have flagged the account accordingly. It has been closed in our office and returned to our client. There will be no further contact with the consumer from Dynamic Recovery Solutions regarding this account. With best regards, [redacted] Sales Compliance Auditor[redacted]120
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards, [redacted] I have called dynamic in response to this letter and the person I spoke with did not care to listen to anything being said . At the time of said credit approval I was living at [redacted] they have no record of said address . stating all correspondence was sent to [redacted] I have been at this address since 10/2010 . That does not correspond ?
RE: [redacted], Complaint ID#[redacted]
mso-bidi-font-size: 12.0pt;">Dear [redacted]
Dynamic Recovery Solutions, LLC (DRS) has no desire to reach out to an individual who does not want contact. The consumer’s account and phone numbers have been marked as cease and desist. If they receive any further contact they can utilize our website, Dynamicrecovery.com/dispute as a number may be associated with an account that does not be belong to them.
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordingly. It has been closed in our office and returned to our client, with notation of this complaint. There will be no further collection activity from Dynamic Recovery Solutions, LLC regarding this account.
Dynamic Recovery Solutions, LLC (DRS) is a legitimate third party debt collection agency that collects on past due accounts for our clients. In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years. Due to several business exchanges, it is possible that a mistake could have been made. If this is the case DRS does apologize for any undue stress our contact may have caused.
Dynamic Recovery Solutions, LLC (DRS) has no desire to reach out to an individual who does not want contact. The consumer’s account and phone numbers have been marked as cease and desist. If they receive any further contact they can utilize our website, Dynamicrecovery.com/dispute as a number may be associated with an account that does not be belong to them.
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordingly. It has been closed in our office and returned to our client, with notation of this complaint. There will be no further collection activity from Dynamic Recovery Solutions, LLC regarding this account.
Sincerely,
[redacted]
Compliance Administrator
Dynamic Recovery Solutions
[redacted]
[redacted]
face="Calibri">Revdex.com of
Upstate South Carolina (Greenville, SC)
408 North Church Street, Suite C
Greenville, SC 29601-2164
Dear [redacted],
We have read
[redacted]’s complaint and reviewed the account that has been placed with us by
our client. Dynamic Recovery Solutions acknowledges that [redacted] is disputing
this account and requesting no further contact. Per company policy when a complaint of this
nature is received, we cease all activity on the account in our office and the
file is returned to our client.
If [redacted] has
any further questions or concerns, we encourage him to contact our Chief
Compliance Officer [redacted] at [redacted].
We do apologize for any inconvenience that [redacted] may have experienced.
Regards,
[redacted]
Compliance
Representative
[redacted]
face="Calibri">Revdex.com of
Upstate South Carolina (Greenville, SC)
408 North Church Street, Suite C
Greenville, SC 29601-2164
Dear [redacted],
We have read
[redacted] complaint and reviewed the account that has been placed with us by
our client. Dynamic Recovery Solutions acknowledges [redacted] request for no
further contact. Per company policy when a complaint of
this nature is received, we cease all activity on the account in our office and
the file is returned to our client.
If [redacted] has any further questions or concerns, we
encourage him to contact our Chief Compliance Officer [redacted] at [redacted].
We do apologize for any inconvenience that [redacted] may have
experienced.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.
In regards to the statement made by [redacted] on behalf of Dynamic Recovery Solutions about the possibility that they might have a wrong phone number for their account, (“as a number may be associated with an account that does not be belong to them” ) this information is incorrect! They reached out to me not only by phone number but by my First and Maiden name! Claiming it was I who owned them the $2640.30 on a [redacted] card. Which for the record, DOES NOT exist! They then proceeded to call my home incisively and send me letters trying to recover said amount! This is NOT a phone number error! From what I’ve read about other people complains is that DRS also gathers sensitive information such as social security numbers and such on the people they are trying to extortion out of money. How is a company, who claims to be a legitimate collection agency, attempt to collect false amounts of money from unsuspecting citizens? How are they still in business with so many mistakes made on Dynamic Recovery Solutions part? What of all those who fell for their trickery and sent in their money? I request a written apology from Dynamic Recovery Solutions and that they not only “cease and desist” my number but that they also strike any and ALL personal information they have on me from any and ALL records and lists they could be selling to other parties! This is highly unethical of this company and should be furthered investigated by the Revdex.com as to where this company is obtaining personal information to make their false claims. Sincerely, [redacted].
Revdex.com:RE: Revdex.com Case No: [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. First, if you review all the other complaints against this company in your file, you will see that they send you a pro forma response that is essentially identical. Note the following in their response in my case:
First, they claim they sent me "debt validation" on Sept. 4. I never received it and I do not believe they ever sent it since their first contact with me was after September 4.
Secondly, they say that what they sent me was " validation notification as well, and has all contents per FDCPA, plus it also gave options to resolve the debt, the notice included: •the amount of the debt; •the name of the creditor to whom the debt is owed; • a statement that unless the consumer, within thirty days after receipt of the notice, disputes the validity of the debt, or any portion thereof, the debt will be assumed to be valid by the debt collector; • a statement that if the consumer notifies the debt collector in writing within the thirty-day period that the debt, or any portion thereof, is disputed, the debt collector will obtain verification of the debt or a copy of a judgment against the consumer and a copy of such verification or judgment will be mailed to the consumer by the debt collector...." Thus, they actually do not even claim to have supplied validation and only do so unless it is asked for in writing, so they certainly did not send validation to me before any other contact to or from me.
Therefore, the statements from Dynamic Recovery Solutions are false.
Finally, I asked that any notice to consumer credit bureaus about this attempt to collect this debt be removed. They never responded to this because it is probably not part of the pro forma answer they routinely send you.
What I need is to confirm they have stopped collection activity and have removed any credit bureau reporting. Thanks.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
I understand that DRS was NOT able to recover documentation regarding the origination of debt...I appreciate the fact that they (DRS) have acknowledged this and have subsequently CLOSED this case in their office. I understand that they have returned the case to their client and will cease collection efforts. This action (closing the case in their office) is acceptable, but I still require a letter, or some type of "written notification" from DRS acknowledging that the case has been closed. I also need to know who their "client" is....who sold them this debt?
Regards,
[redacted]
Revdex.com Case #: [redacted]
Customer service is our top priority, and we
appreciate your bringing this to our attention. Typically, the original
creditor will exhaust their...
collection attempts, and sell the defaulted account
to a collection agency like Dynamic Recovery Solutions. In the
collections industry our client may sell their unpaid accounts several times
and to several different businesses over the years. Due to several business
exchanges, it is possible that a mistake could have been made by erroneously
contacting the wrong person, and we sincerely apologize for any inconvenience
this may have caused on your behalf. We have also taken the necessary
steps to ensure your consumer report has been updated, if applicable. Per
company policy when a complaint of this nature is received, the account is
placed in a "cease & desist" status. Also, your account has been
CLOSED in our office, and no further contact from Dynamic Recovery Solutions
regarding this matter. If you have any further questions or
concerns, we encourage you to contact our customer service department at [redacted] or our toll free telephone number at [redacted].
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards, [redacted]
[redacted]
Revdex.com of
Upstate South Carolina (Greenville, SC)
408 North Church...
Street, Suite C
Greenville, SC 29601-2164
Dear [redacted]
We have read
[redacted]’s complaint and reviewed the account that has been placed with us by
our client. Dynamic Recovery Solutions acknowledges that [redacted] is
disputing this account and requesting no further contact. Per company policy when a complaint of this
nature is received, we cease all activity on the account in our office and the
file is returned to our client.
If [redacted] has any further questions or concerns, we encourage him to contact our
Chief Compliance Officer [redacted] at [redacted]
We do apologize for any inconvenience that [redacted] may have
experienced.
Regards,
[redacted]
Compliance
Representative
[redacted]
face="Calibri">Revdex.com of
Upstate South Carolina (Greenville, SC)
408 North Church Street, Suite C
Greenville, SC 29601-2164
Dear [redacted]
We have read
[redacted] complaint and reviewed the account that has been placed with us by
our client. Dynamic Recovery Solutions (DRS) acknowledges that [redacted] is
disputing this account. Per company policy when a complaint of
this nature is received, we cease all activity on the account in our office and
the file is returned to our client.
We have requested that this account be removed from [redacted] credit
report.
If [redacted] has any further questions or concerns, we
encourage her to contact our Chief Compliance Officer [redacted] at [redacted]
We do apologize for any inconvenience that [redacted] may have
experienced.
Regards,
[redacted]
Compliance
Representative
Revdex.com:
I would like to have the Revdex.com set up a conference call between both parties to try and settle this dispute. The complaint ID# is: [redacted]
Regards,
RE: Revdex.com Case No:
[redacted]
Good afternoon,[redacted]
Customer experience is our TOP priority, and we appreciate you bringing this matter to our attention. However, I have attached a...
report that indicates we have not contacted you in any way. If possible to ensure that you are never contacted by my office again, please forward any additional information. If you have any further questions, please feel free to contact our Compliance Department.
With Best Regards,
[redacted]
Compliance Auditor
[redacted]
Revdex.com Case #: [redacted]
Dynamic Recovery Solutions is a
legitimate third party collection...
agency that collects on past due accounts for
our clients. The initial contractual obligation would have been between the
consumer and the original creditor for the credit card, which was a [redacted].
The original creditor exhausted their collection attempts when they did not
receive a payment. The account is normally sold into collections, so that the
original creditor can recoup their loss for non-payment of the defaulted
account. Typically, they will either place it
on a contingent basis with an agency and/or completely release any
responsibility regarding the alleged debts. Customer service is our TOP
priority, and our representatives are trained to be professional and follow all
guidelines required by federal and state laws and regulations. I have
personally monitored all phone calls where you spoke to our representatives,
and they were more than professional, and polite. Perhaps there was some misunderstanding
on your behalf. Our agents provided several options for the consumer to resolve
the account. At one point, the consumer was less than honest when disclosing
the frequency of his pay, where he insisted on monthly payments due his wages
on a monthly basis. Consumer admitted later in the call while securing the
arrangement that he was in fact paid on a biweekly basis.
Dynamic Recovery Solutions does not engage in any fraudulent
activity or identity theft. We are currently licensed and bonded in all
applicable states that require such licensing, and would receive severe
penalties and fines for such fraudulent activity.
Further, you stated in your complaint that you
have asked for proof of the alleged debt several times regarding this account.,
and it appears that Dynamic Recovery Solutions has made a couple of attempts to
send the debt validation in writing for this account on 2-9-2015 to [redacted], and also on 2-4-2015 to the address of: [redacted] none were returned as undeliverable. According to the Fair Debt
Collections Practices Act; debt validation letter must include the following
information:
· the
amount of the debt;
· the name of the creditor to
whom the debt is owed;
· a statement that unless the
consumer, within thirty days after receipt of the notice, disputes the validity
of the debt, or any portion thereof, the debt will be assumed to be valid by
the debt collector;
· a statement that if the
consumer notifies the debt collector in writing within the thirty-day period
that the debt, or any portion thereof, is disputed, the debt collector will
obtain verification of the debt or a copy of a judgment against the consumer
and a copy of such verification or judgment will be mailed to the consumer by
the debt collector; and
· a statement that, upon the
consumer's written request within the thirty-day period, the debt collector
will provide the consumer with the name and address of the original creditor,
if different from the current creditor.
If the consumer notifies
the debt collector in writing within the thirty-day period described in
subsection (a) that the debt, or any portion thereof, is disputed, or that the
consumer requests the name and address of the original creditor, the debt
collector shall cease collection of the debt, or any disputed portion thereof,
until the debt collector obtains verification of the debt or any copy of a judgment,
or the name and address of the original creditor, and a copy of such
verification or judgment, or name and address of the original creditor, is
mailed to the consumer by the debt collector.
Dynamic Recovery Solutions
are open Monday-Saturday, and we are not sure what number the consumer was
calling or if it was after office hours of operation: Monday-Friday from 8:00am
EST - 8:45pm EST, and Saturday from 8:00am EST-1:00pm EST. If you have any
further questions or concerns, we encourage you to contact our customer service
department at [redacted] or our toll free telephone number at [redacted] is a legitimate toll free number for our company.
[redacted]
RevDex.com of Upstate South Carolina (Greenville, SC)
408 North Church Street, Suite C...
Greenville,
SC 29601-2164
Dear [redacted]
We have read
[redacted] complaint and reviewed the account that has been placed with us
by our client. Dynamic Recovery Solutions (DRS) acknowledges that [redacted] is
questioning the validity of our company. Dynamic
Recovery Solutions is a legitimate third party collection agency that collects
on past due accounts for our clients. Dynamic Recovery Solutions does not
engage in any fraudulent activity to misinform abuse or harass any consumer. We
are currently licensed and bonded in all applicable states that require such
licensing, and would receive severe penalties and fines for such fraudulent
activity.
Dynamic
Recovery Solutions also acknowledges that [redacted] is disputing this
account and requesting no further contact except for the media on the account
that she has requested.
Per company policy when a complaint of this nature is
received, we cease all collection activity on the account in our office and the
file is returned to our client.
If [redacted]
has any further questions or concerns, we encourage him to contact our
Compliance Manager at [redacted] .
We do apologize for any inconvenience that [redacted] may have
experienced.
Respectfully
yours,
[redacted]
Compliance
Representative
[redacted]
Revdex.com of
Upstate South Carolina (Greenville, SC)
408 North...
Church Street, Suite C
Greenville, SC 29601-2164
Dear [redacted],
We have read
[redacted]’s complaint and reviewed the account that has been placed with us
by our client. Dynamic Recovery Solutions acknowledges that [redacted] is requesting
no further telephone contact and is requesting that media be order for the
account in question. A request has been entered for any original media that can
be found for this account, if located the information will be forwarded to [redacted]s postal address on file.
Per company policy when a complaint of this
nature is received, we cease all activity on the account in our office and the
file is returned to our client.
If [redacted] has any further questions or concerns, we encourage him to contact our
Chief Compliance Officer [redacted] at [redacted].
We do apologize for any inconvenience that [redacted] may have
experienced.
Regards,
[redacted]
Compliance
Representative
RE: [redacted], Complaint ID#[redacted]
12.0pt;"> Dear [redacted]
Dynamic Recovery Solutions, LLC (DRS) is a 3rd party debt collection agency that collects on past due accounts for our clients. Due to this the documents the consumer is requesting are not on file with our company. The consumer’s account has been updated to reflect their desire for original documents, and DRS in accordance with the Fair Debt Collection Practices Act (FDCPA) will cease collection efforts until they can be provided. If the consumer has any questions in the interim they are more than welcome to contact DRS Customer Service at [redacted] or via our website Dynamicrecovery.com
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordingly. It will be closed in our office and returned to our client, if the requested media is not provided.
Sincerely,
[redacted]
Compliance Administrator
Dynamic Recovery Solutions
[redacted]
[redacted]
February 5,...
2014
[redacted]
Dispute Resolution Director
Revdex.com of Upstate S.C.
408 North Church Street
Greenville, SC 29601-2164
RE: [redacted] [redacted]
Dear [redacted]
Dynamic Recovery Solutions, LLC (DRS) is a collection agency that collects on past due accounts for our clients. In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years. Due to several business exchanges, it is possible that a mistake could have been made. Although DRS would not be able to confirm this due to the consumer not being found in our system, there are some prospects that may be the consumer but none of the accounts found match the consumer 100%. Since the consumer has a common name, the most helpful piece of information that can be provided is the number they were contacted on. This can be done via this complaint or our website dynamicrecovery.com/dispute.
Sincerely,
[redacted]
Dynamic Recovery Solutions
[redacted]
Good morning, Dynamic Recovery Solutions, LLC (DRS) is a legitimate third party collection agency that collects on past due accounts for our clients. We sincerely apologize that you were contacted in error regarding this account. Per company policy when a complaint of this nature is received the...
account is placed in a “cease & desist” status due to a confirmed bankruptcy. We have flagged the account accordingly. It has been closed in our office and returned to our client. There will be no further contact with the consumer from Dynamic Recovery Solutions regarding this account. With best regards, [redacted] Sales Compliance Auditor[redacted]120
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards, [redacted] I have called dynamic in response to this letter and the person I spoke with did not care to listen to anything being said . At the time of said credit approval I was living at [redacted] they have no record of said address . stating all correspondence was sent to [redacted] I have been at this address since 10/2010 . That does not correspond ?
RE: [redacted], Complaint ID#[redacted]
mso-bidi-font-size: 12.0pt;">Dear [redacted]
Dynamic Recovery Solutions, LLC (DRS) has no desire to reach out to an individual who does not want contact. The consumer’s account and phone numbers have been marked as cease and desist. If they receive any further contact they can utilize our website, Dynamicrecovery.com/dispute as a number may be associated with an account that does not be belong to them.
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordingly. It has been closed in our office and returned to our client, with notation of this complaint. There will be no further collection activity from Dynamic Recovery Solutions, LLC regarding this account.
Sincerely,
[redacted]
Compliance Administrator
Dynamic Recovery Solutions
[redacted]
RE: [redacted], Complaint ID#[redacted]
'serif'; mso-bidi-font-size: 12.0pt;">Dear [redacted],
Dynamic Recovery Solutions, LLC (DRS) is a legitimate third party debt collection agency that collects on past due accounts for our clients. In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years. Due to several business exchanges, it is possible that a mistake could have been made. If this is the case DRS does apologize for any undue stress our contact may have caused.
Dynamic Recovery Solutions, LLC (DRS) has no desire to reach out to an individual who does not want contact. The consumer’s account and phone numbers have been marked as cease and desist. If they receive any further contact they can utilize our website, Dynamicrecovery.com/dispute as a number may be associated with an account that does not be belong to them.
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordingly. It has been closed in our office and returned to our client, with notation of this complaint. There will be no further collection activity from Dynamic Recovery Solutions, LLC regarding this account.
Sincerely,
[redacted]
Compliance Administrator
Dynamic Recovery Solutions
[redacted]
[redacted]
face="Calibri">Revdex.com of
Upstate South Carolina (Greenville, SC)
408 North Church Street, Suite C
Greenville, SC 29601-2164
Dear [redacted],
We have read
[redacted]’s complaint and reviewed the account that has been placed with us by
our client. Dynamic Recovery Solutions acknowledges that [redacted] is disputing
this account and requesting no further contact. Per company policy when a complaint of this
nature is received, we cease all activity on the account in our office and the
file is returned to our client.
If [redacted] has
any further questions or concerns, we encourage him to contact our Chief
Compliance Officer [redacted] at [redacted].
We do apologize for any inconvenience that [redacted] may have experienced.
Regards,
[redacted]
Compliance
Representative
[redacted]
face="Calibri">Revdex.com of
Upstate South Carolina (Greenville, SC)
408 North Church Street, Suite C
Greenville, SC 29601-2164
Dear [redacted],
We have read
[redacted] complaint and reviewed the account that has been placed with us by
our client. Dynamic Recovery Solutions acknowledges [redacted] request for no
further contact. Per company policy when a complaint of
this nature is received, we cease all activity on the account in our office and
the file is returned to our client.
If [redacted] has any further questions or concerns, we
encourage him to contact our Chief Compliance Officer [redacted] at [redacted].
We do apologize for any inconvenience that [redacted] may have
experienced.
Regards,
[redacted]
Compliance
Representative
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.
In regards to the statement made by [redacted] on behalf of Dynamic Recovery Solutions about the possibility that they might have a wrong phone number for their account, (“as a number may be associated with an account that does not be belong to them” ) this information is incorrect! They reached out to me not only by phone number but by my First and Maiden name! Claiming it was I who owned them the $2640.30 on a [redacted] card. Which for the record, DOES NOT exist! They then proceeded to call my home incisively and send me letters trying to recover said amount! This is NOT a phone number error! From what I’ve read about other people complains is that DRS also gathers sensitive information such as social security numbers and such on the people they are trying to extortion out of money. How is a company, who claims to be a legitimate collection agency, attempt to collect false amounts of money from unsuspecting citizens? How are they still in business with so many mistakes made on Dynamic Recovery Solutions part? What of all those who fell for their trickery and sent in their money? I request a written apology from Dynamic Recovery Solutions and that they not only “cease and desist” my number but that they also strike any and ALL personal information they have on me from any and ALL records and lists they could be selling to other parties! This is highly unethical of this company and should be furthered investigated by the Revdex.com as to where this company is obtaining personal information to make their false claims. Sincerely, [redacted].
Revdex.com:RE: Revdex.com Case No: [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. First, if you review all the other complaints against this company in your file, you will see that they send you a pro forma response that is essentially identical. Note the following in their response in my case:
First, they claim they sent me "debt validation" on Sept. 4. I never received it and I do not believe they ever sent it since their first contact with me was after September 4.
Secondly, they say that what they sent me was " validation notification as well, and has all contents per FDCPA, plus it also gave options to resolve the debt, the notice included: •the amount of the debt; •the name of the creditor to whom the debt is owed; • a statement that unless the consumer, within thirty days after receipt of the notice, disputes the validity of the debt, or any portion thereof, the debt will be assumed to be valid by the debt collector; • a statement that if the consumer notifies the debt collector in writing within the thirty-day period that the debt, or any portion thereof, is disputed, the debt collector will obtain verification of the debt or a copy of a judgment against the consumer and a copy of such verification or judgment will be mailed to the consumer by the debt collector...." Thus, they actually do not even claim to have supplied validation and only do so unless it is asked for in writing, so they certainly did not send validation to me before any other contact to or from me.
Therefore, the statements from Dynamic Recovery Solutions are false.
Finally, I asked that any notice to consumer credit bureaus about this attempt to collect this debt be removed. They never responded to this because it is probably not part of the pro forma answer they routinely send you.
What I need is to confirm they have stopped collection activity and have removed any credit bureau reporting. Thanks.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
I understand that DRS was NOT able to recover documentation regarding the origination of debt...I appreciate the fact that they (DRS) have acknowledged this and have subsequently CLOSED this case in their office. I understand that they have returned the case to their client and will cease collection efforts. This action (closing the case in their office) is acceptable, but I still require a letter, or some type of "written notification" from DRS acknowledging that the case has been closed. I also need to know who their "client" is....who sold them this debt?
Regards,
[redacted]
Revdex.com Case #: [redacted]
Customer service is our top priority, and we
appreciate your bringing this to our attention. Typically, the original
creditor will exhaust their...
collection attempts, and sell the defaulted account
to a collection agency like Dynamic Recovery Solutions. In the
collections industry our client may sell their unpaid accounts several times
and to several different businesses over the years. Due to several business
exchanges, it is possible that a mistake could have been made by erroneously
contacting the wrong person, and we sincerely apologize for any inconvenience
this may have caused on your behalf. We have also taken the necessary
steps to ensure your consumer report has been updated, if applicable. Per
company policy when a complaint of this nature is received, the account is
placed in a "cease & desist" status. Also, your account has been
CLOSED in our office, and no further contact from Dynamic Recovery Solutions
regarding this matter. If you have any further questions or
concerns, we encourage you to contact our customer service department at [redacted] or our toll free telephone number at [redacted].
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards, [redacted]