Revdex.com Case #; [redacted]
Dynamic Recovery Solutions
received the consumer’s complaint regarding prior payment of the alleged debt.
The account information that was forwarded to...
Dynamic Recovery Solutions on 16
July 2014, and due to non-payment it was sold into collections on 16 April 2012.The
consumer states that they have been receiving threatening calls and letters.
Dynamic Recovery Solutions has not made any telephonic contact to reach the
consumer, nor has there been any letters sent to the consumer to harass, abuse
or threaten as DRS is not a litigious company.
The consumer has requested that
their consumer report be updated, and DRS have taken the appropriate action to
accomplish this request expediently. Typically, this process can take 5-7
business days.
Per company policy when a
complaint of this nature is received, the account is placed in a "cease
& desist" status. Also, the account has been CLOSED in our office, and
no further contact from Dynamic Recovery Solutions regarding this matter.
Dynamic Recovery Solutions hours
of operation are: Monday - Friday 8:00 am till 9:00 pm EST local time, and
Saturday from 9:00 am till 1:00 pm EST local time. If the consumer has
any further questions or concerns, we encourage them to contact our customer
service department at [redacted] or our toll free
telephone number at [redacted].
Revdex.com Case #: [redacted] Response to Rejection
Per the Fair Debt Collections Practices Act, Dynamic Recovery Solutions has submitted for the consumer's review, ALL ORIGINAL documentation required and requested by the consumer, including but not limited to:
The amount of the debt;
• The
name of the creditor to whom the debt is owed;
• a
statement that unless the consumer, within thirty days after receipt of the
notice, disputes the validity of the debt, or any portion thereof, the debt
will be assumed to be valid by the debt collector;
• a
statement that if the consumer notifies the debt collector in writing within
the thirty-day period that the debt, or any portion thereof, is disputed, the
debt collector will obtain verification of the debt or a copy of a judgment
against the consumer and a copy of such verification or judgment will be mailed
to the consumer by the debt collector; and
• a statement that, upon the consumer's written
request within the thirty-day period, the debt collector will provide the
consumer with the name and address of the original creditor, if different from
the current creditor.
• If the consumer
notifies the debt collector in writing within the thirty-day period described
in subsection (a) that the debt, or any portion thereof, is disputed, or that
the consumer requests the name and address of the original creditor, the debt
collector shall cease collection of the debt, or any disputed portion thereof,
until the debt collector obtains verification of the debt or any copy of a
judgment, or the name and address of the original creditor, and a copy of such
verification or judgment, or name and address of the original creditor, is
mailed to the consumer by the debt collector.
The account was referred to Dynamic Recovery Solutions 30 May 2014 for resolution of the delinquent balance. Dynamic Recovery Solutions has presented valid documentation for the automobile default on this loan with the consumer, and a co-borrowers signature. Per the Fair Credit Reporting Act the
consumer does have several rights under this Act, and one being the consumer
has the right to dispute incomplete or inaccurate information, and if you
identify information in your file that is incomplete or inaccurate, and report
it to the consumer reporting agency, the agency must investigate unless your
dispute is frivolous. Also, consumer reporting agencies must correct or delete
inaccurate, incomplete, or unverifiable information. Inaccurate, incomplete or
unverifiable information must be removed or corrected, usually within 30 days.
However, a consumer reporting agency may continue to report information it has
verified as accurate. Subsequently, we have not violated any laws under this
Act.
Per company policy when a complaint of this
nature is received, the account is placed in a "cease & desist"
status. Also, your account has been CLOSED in our office, and no further
contact from Dynamic Recovery Solutions regarding this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
THANK YOU SO MUCH!
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[redacted]
justify;">Dispute Resolution Director
Revdex.com of Upstate S.C.
408 North Church Street
Greenville, SC 29601-2164
RE: [redacted] [redacted]
Dear[redacted],
Dynamic Recovery Solutions, LLC (DRS) is a collection agency that collects on past due accounts for our clients. In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years. Due to several business exchanges, it is possible that a mistake could have been made. According to our records the consumer stated this account was covered in a bankruptcy, to continue to collect a debt the consumer states has been covered through a bankruptcy is a violation of federal law. In United States bankruptcy law, an automatic stay is an automatic injunction that halts actions by creditors, with certain exceptions, to collect debts from a debtor who has declared bankruptcy. Therefore DRS is not going to send the consumer a letter or contact them in regards to this debt, it would be illegal. DRS can send the consumer a letter informing them this account is closed as per company policy.
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordingly. It has been closed in our office and returned to our client. There will be no further collection activity from DRS regarding this account.
Attachment: Inquiry Deletion Request
Sincerely,
Compliance Administrator
Dynamic Recovery Solutions
[redacted]%3
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]
I do not owe DRS anything. They have called my family recently in attempt to reach me and I just received a notice in the mail. I do not owe the original creditor or the current owner. I do not want to be contacted again by phone or mail. I will attach what I received for review.
Dear [redacted],
Dynamic Recovery Solutions, LLC (DRS) is a legitimate collection agency that collects on past due accounts for our clients. Customer service is our top priority and our representatives are trained to be professional and follow all guidelines required by federal and state laws...
and regulations. If [redacted] perceived the actions of our representatives in a negative way, we formally apologize. Upon researching the accounts in our system, we noted that there had been a “stop payment” placed on the transactions by [redacted] should have the funds, and there should be no further funds withdrawn from her account. If [redacted] has any further issues or problems, she is free to contact our Customer Service department at [redacted] and [redacted].
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordingly. It has been closed in our office and returned to our client. There will be no further contact with the consumer from Dynamic Recovery Solutions regarding this account.
Sincerely, [redacted] Compliance Administrator
Dynamic Recovery Solutions [redacted]
UI";">Dynamic Recovery Solutions (DRS) has received
the consumer's concern regarding deleting an account from their consumer
report. DRS is a legitimate third party collection agency that
collects on past due accounts for our clients. The account in our office under
the consumers name is owned by our client [redacted] does adhere to all FCRA guidelines and unfortunately does not delete
accounts from the consumer’s credit bureau report.
Per company policy when a complaint of this nature is received, the
account is placed in a "cease & desist" status. Also, the account
has been CLOSED in our office, and no further contact from Dynamic Recovery
Solutions regarding this matter. If the consumer has any further questions or
concerns, we encourage them to contact our customer service department at
[redacted] or our toll free telephone number at [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me, so long as they immediately remove this collection account from any and all credit reports. The attachment in their email response wasn't clear as to whether or not they were going to do that.
Also, a reference to a "[redacted]" was made at the end of their response. I suspect this may be a typo, I just wanted it noted.
Regards,
[redacted]
Revdex.com #: Case #: [redacted],
Customer
service is our TOP priority, and our representatives are...
trained to be
professional and follow all guidelines required by federal and state laws and
regulations. Particularly, in honoring your previous request to verbally dispute the account in question. We sincerely apologize that your initial request was not completed satisfactorily. Please be assured that your request has been handled personally by our Compliance Department.
We are required by the Fair Debt Collections
Practices Act to send the validation notice you received from our office within
a particular time frame in regards to the alleged debt to provide options
and/or your right to dispute the account.
We acknowledge that you are disputing this account.
Unfortunately, the industry of debt collections can at times receive accounts
from our clients where contact information is either incorrect and/or outdated.
The agency then uses a process called acquisition of location information (skip
tracing) to acquire correct up to date information, and it can be incorrect as well,
certainly in this case where there is a substantially common name such as [redacted].
Due
to several business exchanges, it is possible that a mistake could have been
made by erroneously contacting the wrong person, and we again apologize for
any inconvenience this may have caused on your behalf. Per company policy when a complaint of this nature
is received, the account is placed in a "cease & desist" status.
Also, your account has been CLOSED in our office, and no further contact from
Dynamic Recovery Solutions regarding this matter. If you have any further questions
or concerns, we encourage you to contact our customer service department at [redacted] or our toll free telephone number at [redacted]
[redacted]
Dynamic Recovery Solutions LLC is a legitimate collection agency that collects on past due accounts for our...
clients. In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years. Due to several business exchanges, it is possible that a mistake could have been made.
Customer service is our top priority and our representatives are trained to be professional and follow all guidelines required by federal and state laws and regulations. I apologize if the behavior of the representative was perceived in a threatening or harassing way. Further discipline action has been taken for the way the call was handled.
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordingly. It has been closed in our office and returned to our client. There will be no further contact with the consumer from Dynamic Recovery Solutions regarding this account.
Sincerely,
[redacted]
Compliance Administrator
Dynamic Recovery Solutions
864-509-0062 [email protected]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. I have never received anything from this company nor have I ever even heard of this company until I saw it on my credit report and I sent an email to the company and it was never answered. I just want this a count closed and removed from my credit report I can send copies of my bankruptcy papers if need be.
Regards,[redacted]
Good morning [redacted], We have received your concern. Dynamic Recovery Solutions, LLC (DRS) is a third-party debt collection agency that is contracted and collects on past due accounts for our clients. In the collections industry our client may contract their unpaid accounts for collection...
several times to several different businesses over the years, and eventually sell the debt. Upon receipt of the reference, on 11 August 2014 the DRS account was annotated “DNC” (Do Not Call) and “C&D” (Cease and Desist). Also, on 11 August 2014, the DRS account was “CLOSED.” In addition, the complaint and information has been forwarded to the owner of the alleged debt. Dynamic Recovery Solutions, LLC will make no further attempt to contact you over this matter. Thanking you in advance. [redacted] Compliance Auditor [redacted]
Revdex.com Case #: [redacted]
Dynamic
Recovery Solutions is a legitimate third party collection agency that collects
on past due accounts for our clients. Dynamic Recovery...
Solutions does not
engage in any fraudulent activity to misinform abuse or harass any consumer. We
are currently licensed and bonded in all applicable states that require such
licensing, and would receive severe penalties and fines for such fraudulent
activity. DRS always want to acknowledge any concerns a consumer expresses
regarding these type of matters.
The
consumer stated in their complaint that DRS was constantly sending them
letters, and contacting their cell phone in which to harass and abuse them. It
appears that DRS has only sent one letter of validation on 3 February 2015,
which provides the consumer several options in which to dispute the
account.
It
further appears that the consumer made the inbound calls, and on the initial
inbound call refused to verify any information to confirm as to whether DRS had
reached an incorrect party. It is not beneficial for DRS to contact the
incorrect party as there would not be a resolution. The consumer's account was
closed on the initial call, and there was
no justification for the consumer to continue plaguing our representatives with
verbally vulgar and intimidating inbound calls.
By law
and in compliance with the Fair Debt Collection Practices Act (FDCPA) if DRS
cannot provide original documents once they are requested, collection efforts
from our company MUST permanently cease in relation to this
account. Dynamic Recovery Solutions also accepts verbal cease &
desist. Per company policy when a complaint of this nature is received, the
account is placed in a "cease & desist" status. Also, the account
has been CLOSED in our office, and no further contact from Dynamic Recovery Solutions
regarding this matter
Dynamic Recovery Solutions hours of operation
are: Monday - Friday 8:00 am till 9:00 pm EST local time, and Saturday from
9:00 am till 1:00 pm EST local time. If the consumer has any further
questions or concerns, we encourage them to contact our customer service
department at [redacted] or our toll free
telephone number at [redacted]
Revdex.com Case #: [redacted],
Good afternoon [redacted] Dynamic Recovery Solutions has been made aware of your dispute for the alleged account. However, due to business exchanges, it is possible that a mistake could have been made by erroneously contacting you, and we apologize for any...
inconvenience this may have caused on your behalf.
Per company policy when a complaint of this nature is received, the account is placed in a "cease & desist" status. Also, your account has been CLOSED in our office, and no further contact from Dynamic Recovery Solutions regarding this matter. We sincerely apologize for any inconvenience this may have caused on your behalf. If you have any further questions or concerns, we encourage you to contact our customer service department at [redacted] or our toll free telephone number at [redacted].
Revdex.com of
the Upstate
408 North Church Street,
Suite C
Greenville, SC 29601
Dear [redacted],
We
have read Mr. [redacted]’s complaint and reviewed the account that has been placed
with us by our client. Dynamic Recovery Solutions acknowledges that Mr. [redacted] is disputing this account, requesting
that we remove the trade line from his credit report and requesting
no further contact.
This account has been placed in an
inactive status. Per company
policy when a complaint of this nature is received we cease all activity on the
account in our office and the file is returned to our client. In response to Mr. [redacted]’s complaint media for
this account has been ordered; if media should be available it will be sent out
to Mr. [redacted] and there will be no further contact from Dynamic Recovery
Solutions.
If
Mr. [redacted] has any further questions or concerns, we encourage him to contact
our Chief Compliance Officer [redacted].com. We
do apologize for any inconvenience that Mr. [redacted] may have experienced.
Regards,
[redacted]
Compliance Representative
RE: Revdex.com Case #: [redacted] Good morning [redacted],
We are required by the Fair Debt Collections Practices Act to send the validation notice you received from our office within a particular time frame in regards to the alleged debt to provide options and/or your right to dispute the account.
We...
acknowledge that you are disputing this account. Unfortunately, the industry of debt collections can at times receive accounts from our clients where contact information is either incorrect and/or outdated. The agency then uses a process called acquisition of location information (skip tracing) to acquire correct up to date information, and it can be incorrect as well. In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years. Due to several business exchanges, it is possible that a mistake could have been made by erroneously contacting the wrong person, and we sincerely apologize for any inconvenience this may have caused on your behalf. Oftentimes, the alleged debt at this juncture is no longer a credit reporting issue. Dynamic Recovery Solutions does not engage in any fraudulent activity or identity theft. We are currently licensed and bonded in all applicable states that require such licensing, and would receive severe penalties and fines for such fraudulent activity. Our company exists because there are consumer’s who get into issues where they were at one time unable to pay their alleged bills, and many WANT to get back on track for a fresh start financially, and we are here to assist in a smooth transition. Per company policy when a complaint of this nature is received, the account is placed in a "cease & desist" status. Also, your account has been CLOSED in our office, and no further contact from Dynamic Recovery Solutions regarding this matter. If you have any further questions or concerns, we encourage you to contact our customer service department at [redacted] or our toll free telephone number at [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
[redacted]
RevDex.com of Upstate South Carolina (Greenville, SC)
408
North Church Street, Suite C
Greenville,
SC 29601-2164
Dear
[redacted],
We have read [redacted] rebutal in which he is requesting several things in reference to the account. Following are the answers:
Account owner: [redacted], LLC
Company Collecting For: [redacted] Emergency Physicians
Original Account Number: [redacted]
PCP Account Number: [redacted]
Contact for [redacted]: [redacted]
If [redacted]
has any further questions or concerns, we encourage him to contact our Chief
Compliance Officer [redacted] at [redacted]. We
do apologize for any inconvenience that [redacted] may have experienced.
Regards,
[redacted]
Compliance
Representative
Revdex.com Case #; [redacted]
Dynamic Recovery Solutions
received the consumer’s complaint regarding prior payment of the alleged debt.
The account information that was forwarded to...
Dynamic Recovery Solutions on 16
July 2014, and due to non-payment it was sold into collections on 16 April 2012.The
consumer states that they have been receiving threatening calls and letters.
Dynamic Recovery Solutions has not made any telephonic contact to reach the
consumer, nor has there been any letters sent to the consumer to harass, abuse
or threaten as DRS is not a litigious company.
The consumer has requested that
their consumer report be updated, and DRS have taken the appropriate action to
accomplish this request expediently. Typically, this process can take 5-7
business days.
Per company policy when a
complaint of this nature is received, the account is placed in a "cease
& desist" status. Also, the account has been CLOSED in our office, and
no further contact from Dynamic Recovery Solutions regarding this matter.
Dynamic Recovery Solutions hours
of operation are: Monday - Friday 8:00 am till 9:00 pm EST local time, and
Saturday from 9:00 am till 1:00 pm EST local time. If the consumer has
any further questions or concerns, we encourage them to contact our customer
service department at [redacted] or our toll free
telephone number at [redacted].
Revdex.com Case #: [redacted] Response to Rejection
Per the Fair Debt Collections Practices Act, Dynamic Recovery Solutions has submitted for the consumer's review, ALL ORIGINAL documentation required and requested by the consumer, including but not limited to:
The amount of the debt;
• The
name of the creditor to whom the debt is owed;
• a
statement that unless the consumer, within thirty days after receipt of the
notice, disputes the validity of the debt, or any portion thereof, the debt
will be assumed to be valid by the debt collector;
• a
statement that if the consumer notifies the debt collector in writing within
the thirty-day period that the debt, or any portion thereof, is disputed, the
debt collector will obtain verification of the debt or a copy of a judgment
against the consumer and a copy of such verification or judgment will be mailed
to the consumer by the debt collector; and
• a statement that, upon the consumer's written
request within the thirty-day period, the debt collector will provide the
consumer with the name and address of the original creditor, if different from
the current creditor.
• If the consumer
notifies the debt collector in writing within the thirty-day period described
in subsection (a) that the debt, or any portion thereof, is disputed, or that
the consumer requests the name and address of the original creditor, the debt
collector shall cease collection of the debt, or any disputed portion thereof,
until the debt collector obtains verification of the debt or any copy of a
judgment, or the name and address of the original creditor, and a copy of such
verification or judgment, or name and address of the original creditor, is
mailed to the consumer by the debt collector.
The account was referred to Dynamic Recovery Solutions 30 May 2014 for resolution of the delinquent balance. Dynamic Recovery Solutions has presented valid documentation for the automobile default on this loan with the consumer, and a co-borrowers signature. Per the Fair Credit Reporting Act the
consumer does have several rights under this Act, and one being the consumer
has the right to dispute incomplete or inaccurate information, and if you
identify information in your file that is incomplete or inaccurate, and report
it to the consumer reporting agency, the agency must investigate unless your
dispute is frivolous. Also, consumer reporting agencies must correct or delete
inaccurate, incomplete, or unverifiable information. Inaccurate, incomplete or
unverifiable information must be removed or corrected, usually within 30 days.
However, a consumer reporting agency may continue to report information it has
verified as accurate. Subsequently, we have not violated any laws under this
Act.
Per company policy when a complaint of this
nature is received, the account is placed in a "cease & desist"
status. Also, your account has been CLOSED in our office, and no further
contact from Dynamic Recovery Solutions regarding this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
THANK YOU SO MUCH!
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
February 11, 2014
[redacted]
justify;">Dispute Resolution Director
Revdex.com of Upstate S.C.
408 North Church Street
Greenville, SC 29601-2164
RE: [redacted] [redacted]
Dear[redacted],
Dynamic Recovery Solutions, LLC (DRS) is a collection agency that collects on past due accounts for our clients. In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years. Due to several business exchanges, it is possible that a mistake could have been made. According to our records the consumer stated this account was covered in a bankruptcy, to continue to collect a debt the consumer states has been covered through a bankruptcy is a violation of federal law. In United States bankruptcy law, an automatic stay is an automatic injunction that halts actions by creditors, with certain exceptions, to collect debts from a debtor who has declared bankruptcy. Therefore DRS is not going to send the consumer a letter or contact them in regards to this debt, it would be illegal. DRS can send the consumer a letter informing them this account is closed as per company policy.
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordingly. It has been closed in our office and returned to our client. There will be no further collection activity from DRS regarding this account.
Attachment: Inquiry Deletion Request
Sincerely,
Compliance Administrator
Dynamic Recovery Solutions
[redacted]%3
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]
I do not owe DRS anything. They have called my family recently in attempt to reach me and I just received a notice in the mail. I do not owe the original creditor or the current owner. I do not want to be contacted again by phone or mail. I will attach what I received for review.
Dear [redacted],
Dynamic Recovery Solutions, LLC (DRS) is a legitimate collection agency that collects on past due accounts for our clients. Customer service is our top priority and our representatives are trained to be professional and follow all guidelines required by federal and state laws...
and regulations. If [redacted] perceived the actions of our representatives in a negative way, we formally apologize. Upon researching the accounts in our system, we noted that there had been a “stop payment” placed on the transactions by [redacted] should have the funds, and there should be no further funds withdrawn from her account. If [redacted] has any further issues or problems, she is free to contact our Customer Service department at [redacted] and [redacted].
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordingly. It has been closed in our office and returned to our client. There will be no further contact with the consumer from Dynamic Recovery Solutions regarding this account.
Sincerely, [redacted] Compliance Administrator
Dynamic Recovery Solutions [redacted]
UI";">Dynamic Recovery Solutions (DRS) has received
the consumer's concern regarding deleting an account from their consumer
report. DRS is a legitimate third party collection agency that
collects on past due accounts for our clients. The account in our office under
the consumers name is owned by our client [redacted] does adhere to all FCRA guidelines and unfortunately does not delete
accounts from the consumer’s credit bureau report.
Per company policy when a complaint of this nature is received, the
account is placed in a "cease & desist" status. Also, the account
has been CLOSED in our office, and no further contact from Dynamic Recovery
Solutions regarding this matter. If the consumer has any further questions or
concerns, we encourage them to contact our customer service department at
[redacted] or our toll free telephone number at [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me, so long as they immediately remove this collection account from any and all credit reports. The attachment in their email response wasn't clear as to whether or not they were going to do that.
Also, a reference to a "[redacted]" was made at the end of their response. I suspect this may be a typo, I just wanted it noted.
Regards,
[redacted]
Revdex.com #: Case #: [redacted],
Customer
service is our TOP priority, and our representatives are...
trained to be
professional and follow all guidelines required by federal and state laws and
regulations. Particularly, in honoring your previous request to verbally dispute the account in question. We sincerely apologize that your initial request was not completed satisfactorily. Please be assured that your request has been handled personally by our Compliance Department.
We are required by the Fair Debt Collections
Practices Act to send the validation notice you received from our office within
a particular time frame in regards to the alleged debt to provide options
and/or your right to dispute the account.
We acknowledge that you are disputing this account.
Unfortunately, the industry of debt collections can at times receive accounts
from our clients where contact information is either incorrect and/or outdated.
The agency then uses a process called acquisition of location information (skip
tracing) to acquire correct up to date information, and it can be incorrect as well,
certainly in this case where there is a substantially common name such as [redacted].
Due
to several business exchanges, it is possible that a mistake could have been
made by erroneously contacting the wrong person, and we again apologize for
any inconvenience this may have caused on your behalf. Per company policy when a complaint of this nature
is received, the account is placed in a "cease & desist" status.
Also, your account has been CLOSED in our office, and no further contact from
Dynamic Recovery Solutions regarding this matter. If you have any further questions
or concerns, we encourage you to contact our customer service department at [redacted] or our toll free telephone number at [redacted]
[redacted]
Dynamic Recovery Solutions LLC is a legitimate collection agency that collects on past due accounts for our...
clients. In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years. Due to several business exchanges, it is possible that a mistake could have been made.
Customer service is our top priority and our representatives are trained to be professional and follow all guidelines required by federal and state laws and regulations. I apologize if the behavior of the representative was perceived in a threatening or harassing way. Further discipline action has been taken for the way the call was handled.
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordingly. It has been closed in our office and returned to our client. There will be no further contact with the consumer from Dynamic Recovery Solutions regarding this account.
Sincerely,
[redacted]
Compliance Administrator
Dynamic Recovery Solutions
864-509-0062
[email protected]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. I have never received anything from this company nor have I ever even heard of this company until I saw it on my credit report and I sent an email to the company and it was never answered. I just want this a count closed and removed from my credit report I can send copies of my bankruptcy papers if need be.
Regards,[redacted]
Good morning [redacted], We have received your concern. Dynamic Recovery Solutions, LLC (DRS) is a third-party debt collection agency that is contracted and collects on past due accounts for our clients. In the collections industry our client may contract their unpaid accounts for collection...
several times to several different businesses over the years, and eventually sell the debt. Upon receipt of the reference, on 11 August 2014 the DRS account was annotated “DNC” (Do Not Call) and “C&D” (Cease and Desist). Also, on 11 August 2014, the DRS account was “CLOSED.” In addition, the complaint and information has been forwarded to the owner of the alleged debt. Dynamic Recovery Solutions, LLC will make no further attempt to contact you over this matter. Thanking you in advance. [redacted] Compliance Auditor [redacted]
Revdex.com Case #: [redacted]
Dynamic
Recovery Solutions is a legitimate third party collection agency that collects
on past due accounts for our clients. Dynamic Recovery...
Solutions does not
engage in any fraudulent activity to misinform abuse or harass any consumer. We
are currently licensed and bonded in all applicable states that require such
licensing, and would receive severe penalties and fines for such fraudulent
activity. DRS always want to acknowledge any concerns a consumer expresses
regarding these type of matters.
The
consumer stated in their complaint that DRS was constantly sending them
letters, and contacting their cell phone in which to harass and abuse them. It
appears that DRS has only sent one letter of validation on 3 February 2015,
which provides the consumer several options in which to dispute the
account.
It
further appears that the consumer made the inbound calls, and on the initial
inbound call refused to verify any information to confirm as to whether DRS had
reached an incorrect party. It is not beneficial for DRS to contact the
incorrect party as there would not be a resolution. The consumer's account was
closed on the initial call, and there was
no justification for the consumer to continue plaguing our representatives with
verbally vulgar and intimidating inbound calls.
By law
and in compliance with the Fair Debt Collection Practices Act (FDCPA) if DRS
cannot provide original documents once they are requested, collection efforts
from our company MUST permanently cease in relation to this
account. Dynamic Recovery Solutions also accepts verbal cease &
desist. Per company policy when a complaint of this nature is received, the
account is placed in a "cease & desist" status. Also, the account
has been CLOSED in our office, and no further contact from Dynamic Recovery Solutions
regarding this matter
Dynamic Recovery Solutions hours of operation
are: Monday - Friday 8:00 am till 9:00 pm EST local time, and Saturday from
9:00 am till 1:00 pm EST local time. If the consumer has any further
questions or concerns, we encourage them to contact our customer service
department at [redacted] or our toll free
telephone number at [redacted]
Revdex.com Case #: [redacted],
Good afternoon [redacted] Dynamic Recovery Solutions has been made aware of your dispute for the alleged account. However, due to business exchanges, it is possible that a mistake could have been made by erroneously contacting you, and we apologize for any...
inconvenience this may have caused on your behalf.
Per company policy when a complaint of this nature is received, the account is placed in a "cease & desist" status. Also, your account has been CLOSED in our office, and no further contact from Dynamic Recovery Solutions regarding this matter. We sincerely apologize for any inconvenience this may have caused on your behalf. If you have any further questions or concerns, we encourage you to contact our customer service department at [redacted] or our toll free telephone number at [redacted].
[redacted]
Consumer Operations
Director...
Revdex.com of
the Upstate
408 North Church Street,
Suite C
Greenville, SC 29601
Dear [redacted],
We
have read Mr. [redacted]’s complaint and reviewed the account that has been placed
with us by our client. Dynamic Recovery Solutions acknowledges that Mr. [redacted] is disputing this account, requesting
that we remove the trade line from his credit report and requesting
no further contact.
This account has been placed in an
inactive status. Per company
policy when a complaint of this nature is received we cease all activity on the
account in our office and the file is returned to our client. In response to Mr. [redacted]’s complaint media for
this account has been ordered; if media should be available it will be sent out
to Mr. [redacted] and there will be no further contact from Dynamic Recovery
Solutions.
If
Mr. [redacted] has any further questions or concerns, we encourage him to contact
our Chief Compliance Officer [redacted].com. We
do apologize for any inconvenience that Mr. [redacted] may have experienced.
Regards,
[redacted]
Compliance Representative
RE: Revdex.com Case #: [redacted] Good morning [redacted],
We are required by the Fair Debt Collections Practices Act to send the validation notice you received from our office within a particular time frame in regards to the alleged debt to provide options and/or your right to dispute the account.
We...
acknowledge that you are disputing this account. Unfortunately, the industry of debt collections can at times receive accounts from our clients where contact information is either incorrect and/or outdated. The agency then uses a process called acquisition of location information (skip tracing) to acquire correct up to date information, and it can be incorrect as well. In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years. Due to several business exchanges, it is possible that a mistake could have been made by erroneously contacting the wrong person, and we sincerely apologize for any inconvenience this may have caused on your behalf. Oftentimes, the alleged debt at this juncture is no longer a credit reporting issue. Dynamic Recovery Solutions does not engage in any fraudulent activity or identity theft. We are currently licensed and bonded in all applicable states that require such licensing, and would receive severe penalties and fines for such fraudulent activity. Our company exists because there are consumer’s who get into issues where they were at one time unable to pay their alleged bills, and many WANT to get back on track for a fresh start financially, and we are here to assist in a smooth transition. Per company policy when a complaint of this nature is received, the account is placed in a "cease & desist" status. Also, your account has been CLOSED in our office, and no further contact from Dynamic Recovery Solutions regarding this matter. If you have any further questions or concerns, we encourage you to contact our customer service department at [redacted] or our toll free telephone number at [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
[redacted]
RevDex.com of Upstate South Carolina (Greenville, SC)
408
North Church Street, Suite C
Greenville,
SC 29601-2164
Dear
[redacted],
We have read [redacted] rebutal in which he is requesting several things in reference to the account. Following are the answers:
Account owner: [redacted], LLC
Company Collecting For: [redacted] Emergency Physicians
Original Account Number: [redacted]
PCP Account Number: [redacted]
Contact for [redacted]: [redacted]
If [redacted]
has any further questions or concerns, we encourage him to contact our Chief
Compliance Officer [redacted] at [redacted]. We
do apologize for any inconvenience that [redacted] may have experienced.
Regards,
[redacted]
Compliance
Representative