[redacted]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]
RE: Revdex.com Case [redacted] Dear [redacted], Dynamic Recovery Solutions is a legitimate third party collection agency that collects on past due accounts for our clients. In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the...
years. Due to several business exchanges, it is possible that a mistake could have been made, and we apologize for any inconvenience this may have caused on your behalf. Further, due to the personal & confidential nature of such the law restricts leaving any type of disclosure on an answering machine. Per company policy when a complaint of this nature is received, the account is placed in a "cease & desist" status. Also, your account has been CLOSED in our office, and no further contact from Dynamic Recovery Solutions regarding this matter. Please feel free to contact the Compliance Department if you have any questions or further concerns. With Best Regards, [redacted] Compliance Auditor 1-[redacted]
[redacted]
Revdex.com of Upstate South Carolina (Greenville,
SC)
408 North Church
Street, Suite C
Greenville, SC 29601-2164
class="Default">
Dear [redacted]
We have read
Ms. [redacted] complaint and reviewed the account that has been placed with us
by our client. Customer experience is our top priority, and we are grateful
that the Ms. [redacted] has brought this matter to our attention. We have entered
a request with via E-Oscar for the removal of the trade line in question, that
request will process will take 30 to 45 days to reflect on her credit report.
Per company policy when a complaint of this nature is received,
we cease all activity on the accounts in our office and the files are returned
to our client.
If Ms.
[redacted] has any further questions or concerns, we encourage her to contact our
Chief Compliance Officer [redacted]@gotodrs.com.
We do apologize for any inconvenience that Ms. [redacted] may have
experienced.
Revdex.com Case #: [redacted]
Customer service is our TOP priority,
and we appreciate the consumer bringing this matter to our attention....
Dynamic
Recovery Solutions want to extend a sincere apology for this error to the
consumer. It appears our consumer report servicer had major system issues
within the last year where several accounts had hard inquiries listed
mistakenly. This was a bona fide error. Dynamic Recovery Solutions has taken
the appropriate measures to correct this action on 5 March, and typically takes
5-7 business days for the update to be completed.
The consumer stated that they have requested
verification of debt our client [redacted] Credit Services, and Dynamic Recovery
Solutions. Due to professional courtesy, we can only speak for DRS, and it
appears that Dynamic Recovery Solutions have made an attempt to send the debt
validation in writing for this account on 5 March 2015 to the address of [redacted], Charleston, South Carolina [redacted], and on 6 March 2015 it was
rejected. Perhaps, the rejection to send the validation was due to a missing
unit number, or outdated address. If the consumer would provide a correct
address Dynamic Recovery Solutions will forward said validation per the Fair
Debt Collections Practices Act. According to the Fair Debt Collections
Practices Act; debt validation letter must include the following information:
· the
amount of the debt;
· the name of the creditor to whom the
debt is owed;
· a statement that unless the consumer,
within thirty days after receipt of the notice, disputes the validity of the
debt, or any portion thereof, the debt will be assumed to be valid by the debt
collector;
· a statement that if the consumer
notifies the debt collector in writing within the thirty-day period that the
debt, or any portion thereof, is disputed, the debt collector will obtain
verification of the debt or a copy of a judgment against the consumer and a
copy of such verification or judgment will be mailed to the consumer by the
debt collector; and
· a statement that, upon the consumer's
written request within the thirty-day period, the debt collector will provide
the consumer with the name and address of the original creditor, if different
from the current creditor.
If the consumer notifies
the debt collector in writing within the thirty-day period described in
subsection (a) that the debt, or any portion thereof, is disputed, or that the
consumer requests the name and address of the original creditor, the debt
collector shall cease collection of the debt, or any disputed portion thereof,
until the debt collector obtains verification of the debt or any copy of a
judgment, or the name and address of the original creditor, and a copy of such
verification or judgment, or name and address of the original creditor, is mailed
to the consumer by the debt collector.
Per company policy when a complaint of this nature
is received, the account is placed in a "cease & desist" status. Dynamic Recovery Solutions
are open Monday-Saturday, and we are not sure what number the consumer was
calling or if it was after office hours of operation: Monday-Friday from 8:00am
EST - 8:45pm EST, and Saturday from 8:00am EST-1:00pm EST. If you have any
further questions or concerns, we encourage you to contact our customer service
department at [redacted] or our toll free telephone number at
[redacted] is a legitimate toll free number for our company.
RE: Revdex.com Case #:[redacted]
Good morning [redacted],
justify;">Dynamic Recovery Solutions, LLC (DRS) is a legitimate third party collection agency that collects on past due accounts for our clients. Customer service is our top priority, and our representatives are trained to be professional and follow all guidelines required by federal and state laws and regulations, and the laws in your state are specific to disclosing to a spouse without permission. I have personally monitored this phone call, and I sincerely apologize for the behavior of the agent who handled the call. Further discipline action has been taken for the way the call was handled.
Further, as a result of the turnover of accounts in the collections industry, oftentimes there is inaccurate outdated information for contact purposes. There is a process called the acquisition of location information to obtain a current phone, address etc., which possibly prompted the phone call to you trying to reach your husband---with that process we are not aware unless notified that it is not a good contact number to reach him.
Dynamic Recovery Solutions, LLC (DRS) is a 3rd party debt collection agency. Therefore, we do not have immediate access to the documents requested. DRS must submit a formal request for the files, which may take a while. Taking the consumer’s time into consideration, DRS will not leave this request open indefinitely. The consumer will eventually receive one of two items; the original documents or a notice that the account has been closed at the DRS office. By law and in compliance with the Fair Debt Collection Practices Act (FDCPA) if DRS cannot provide original documents once they are requested, collection efforts from our company must permanently cease in relation to this account.
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordingly. It has been closed in our office and returned to our client. There will be no further contact with the consumer from Dynamic Recovery Solutions regarding this account.
Please feel free to contact the Compliance Department for further questions or assistance.
RE: [redacted], Complaint ID#[redacted]
'sans-serif';"> Dear[redacted],
Dynamic Recovery Solutions, LLC (DRS) is a legitimate collection agency that collects on past due accounts for our clients. In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years. Due to several business exchanges, it is possible that a mistake could have been made.
Dynamic Recovery Solutions, LLC (DRS) has no desire to reach out to an individual who does not want contact. The consumer’s account and phone numbers have been marked as cease and desist. If they receive any further contact they can utilize our website, Dynamicrecovery.com/dispute as a number may be associated with an account that does not be belong to them.
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordingly. It has been closed in our office and returned to our client, with notation of this complaint. There will be no further collection activity from Dynamic Recovery Solutions, LLC regarding this account.
Sincerely,
[redacted]
Compliance Administrator
Dynamic Recovery Solutions
[redacted]
[redacted]
Dynamic Recovery Solutions, LLC (DRS) is a legitimate third party debt collection agency that collects on past due accounts for our clients. In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years. Due to several business exchanges, it is possible that a mistake could have been made. If this is the case DRS does apologize for any undue stress our contact may have caused.
Dynamic Recovery Solutions, LLC (DRS) has no desire to reach out to an individual who does not want contact. The consumer’s account and phone numbers have been marked as cease and desist. If they receive any further contact they can utilize our website, Dynamicrecovery.com/dispute as a number may be associated with an account that does not be belong to them.
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordingly. It has been closed in our office and returned to our client, with notation of this complaint. There will be no further collection activity from Dynamic Recovery Solutions, LLC regarding this account.
I received a letter from Dynamic Recovery Solutions, stating I owe $518.65 for [redacted] Med CT for services on 3/18 2004, account number **SSN** it is now 2016 sounds like a scam to me.
I am not going to bother calling, because there is no point. If it is not on any of my credit reports, that tells me it is a scam.
When something is over 10 years old, it is usually a scam.
Revdex.com Case #: [redacted]
Dynamic Recovery Solutions has received the consumer's complaint regarding non-receipt for verification of debt requested in writing on 16 December 2014. The...
account was referred to Dynamic Recovery Solutions on 6 April 2013. DRS has not received any correspondence from the consumer regarding verification of debt to date. Per Fair Debt Collections Practices Act (FDCPA). We are required by the Fair Debt
Collections Practices Act to send validation notification within a particular
time frame in regards to the alleged debt to provide options and/or your right
to dispute the account. Further, this notice gives you several rights, and
according to the Fair Debt Collections Practices Act; debt validation letter
must include the following information:
• The amount of the debt;
• The name of the creditor to whom the
debt is owed;
• a statement that unless the consumer,
within thirty days after receipt of the notice, disputes the validity of the
debt, or any portion thereof, the debt will be assumed to be valid by the debt
collector;
• a statement that if the consumer
notifies the debt collector in writing within the thirty-day period that the
debt, or any portion thereof, is disputed, the debt collector will obtain
verification of the debt or a copy of a judgment against the consumer and a
copy of such verification or judgment will be mailed to the consumer by the
debt collector; and
• a statement that, upon the consumer's
written request within the thirty-day period, the debt collector will provide
the consumer with the name and address of the original creditor, if different
from the current creditor.
• If the consumer notifies
the debt collector in writing within the thirty-day period described in
subsection (a) that the debt, or any portion thereof, is disputed, or that the
consumer requests the name and address of the original creditor, the debt
collector shall cease collection of the debt, or any disputed portion thereof,
until the debt collector obtains verification of the debt or any copy of a
judgment, or the name and address of the original creditor, and a copy of such
verification or judgment, or name and address of the original creditor, is
mailed to the consumer by the debt collector. DRS has made several attempts to reach the consumer to no avail (see attached).
DRS also made several attempts to send verification of debt to addresses: [redacted], and [redacted], both items were returned undeliverable. It appears that both addresses are incorrect. DRS has requested the media from our client on 18 February 2015. Dynamic Recovery Solutions is
a 3rd party collection agency. Therefore, we do not have
immediate access to the original media documents requested. DRS will submit a
formal request for the files, which may take a while. Taking the consumer’s
time into consideration, DRS will not leave this request open indefinitely. The
consumer will eventually receive one of two items; the original media documents
or a notice that the account has been closed at the DRS office.
By law and in compliance with the Fair Debt Collection Practices
Act (FDCPA) if DRS cannot provide original documents once they are requested,
collection efforts from our company MUST permanently cease in relation to this
account.
Per company policy when
a complaint of this nature is received, the account is placed in a "cease
& desist" status. Also, the account has been CLOSED in our office, and
no further contact from Dynamic Recovery Solutions regarding this matter.
Dynamic Recovery
Solutions hours of operation are: Monday - Friday 8:00 am till 9:00 pm EST
local time, and Saturday from 9:00 am till 1:00 pm EST local time. If the
consumer has any further questions or concerns, we encourage them to contact
our customer service department at [redacted] or
our toll free telephone number at [redacted].
[redacted]
Revdex.com of
Upstate South Carolina (Greenville, SC)
408 North...
Church Street, Suite C
Greenville, SC 29601-2164
Dear [redacted]
We have read
[redacted] complaint and reviewed the account that has been placed with us
by our client. Dynamic Recovery Solutions acknowledges that [redacted] is
disputing this account and requesting no further contact. Per company policy when a complaint of this
nature is received, we cease all activity on the account in our office and the
file is returned to our client.
If [redacted] has any further questions or concerns, we encourage her to contact our
Chief Compliance Officer [redacted] at [redacted].
We do apologize for any inconvenience that [redacted] may have
experienced.
February 28, 2014
[redacted]
Dispute Resolution Director
Revdex.com of Upstate S.C.
408 North Church Street
Greenville, SC 29601-2164
RE: [redacted]
Dear [redacted],
Dynamic Recovery Solutions, LLC (DRS) is a collection agency that collects on past due accounts for our clients. Due to our client placing this delinquent account with DRS, the company then has a permissible purpose to create an inquiry on the consumer’s credit. The Fair Credit Reporting Act (FCRA) is the law that governs inquiries such as these. In compliance with the FCRA since the consumer has requested the removal of this inquiry, an inquiry deletion request has been submitted on their behalf.
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordingly. It has been closed in our office and returned to our client. There will be no further contact from Dynamic Recovery Solutions regarding this account.
Sincerely,
Compliance Administrator
Dynamic Recovery Solutions
[redacted]
Dear [redacted], Dynamic Recovery Solutions, LLC (DRS) is a legitimate collection agency that collects on past due accounts for our clients. Dynamic Recovery Solutions, LLC (DRS) has no desire to reach out to an individual who does not want contact. The consumer’s account and phone numbers...
have been marked as cease and desist. If they receive any further contact they can utilize our website, Dynamicrecovery.com/dispute as a number may be associated with an account that does not be belong to them. Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordingly. It has been closed in our office and returned to our client, with notation of this complaint. There will be no further collection activity from Dynamic Recovery Solutions, LLC regarding this account. Sincerely, [redacted] Compliance Administrator Dynamic Recovery Solutions [redacted]
Dear [redacted], Dynamic Recovery Solutions, LLC (DRS) is a 3rd party debt collection agency. Therefore, we do not have immediate access to the documents requested. DRS must submit a formal request for the files, which may take a while. Taking the consumer’s time into consideration, DRS will not leave this request open indefinitely. The consumer will eventually receive one of two items; the original documents or a notice that the account has been closed at the DRS office. By law and in compliance with the Fair Debt Collection Practices Act (FDCPA) if DRS cannot provide original documents once they are requested, collection efforts from our company must permanently cease in relation to this account. Regarding the statute of limitations or time barred debts; these are still considered valid debts. The statute of limitations simply is the time frame the original creditor can report a debt to an individual’s credit or take legal action against the consumer to retrieve the debt. In this case the original creditor has chosen a 3rd option, which is to sell the debt into collections to recoup their losses. Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordingly. It has been closed in our office and returned to our client. There will be no further contact with the consumer from Dynamic Recovery Solutions regarding this account. With Best Regards, [redacted] Compliance Auditor [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted], My complaint is truthful. They may be a legitimate Third Party Collector but they don't have an account or a client to return it to. The hospital said that they weren't even using that PASI at the time that Dynamic Recovery Solutions had on the bill they sent me. The PASI they are saying is their client ask for my SSN & had never heard of me & were the ones that told me to contact the hospital & see what was going on & to call them back to let them know. I have both the Hospital & the PASI #s & addresses that I talked to. Dynamic Recovery Solutions were very persistent on needing a Credit Card number over the phone & to say that our conversation was being recorded. I'm very glad they did record it.
~[redacted]
RE: [redacted]
'serif'; mso-bidi-font-size: 12.0pt;">Dear [redacted],
Dynamic Recovery Solutions, LLC (DRS) has no desire to reach out to an individual who does not want contact. The consumer’s account and phone numbers have been marked as cease and desist. If they receive any further contact they can utilize our website, Dynamicrecovery.com/dispute as a number may be associated with an account that does not be belong to them.
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordingly. It has been closed in our office and returned to our client, with notation of this complaint. There will be no further collection activity from Dynamic Recovery Solutions, LLC regarding this account.
Sincerely,
[redacted]
Compliance Administrator
Dynamic Recovery Solutions
[redacted]
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
In accordance with the result that this company possessed no interest in the account, the credit report records are to be DELETED or REMOVED from the credit bureau's list for the oversight and misrepresentation of debt interests. The negative implications of said reporting are unjust and unacceptable.
Regards,
[redacted]
Revdex.com Case #: [redacted]
Dynamic Recovery Solutions, LLC (DRS)
is a legitimate third party collection agency that collects on past due
accounts for our clients. Dynamic Recovery Solutions does not engage in...
any
fraudulent activity to misinform abuse or harass any consumer. We are currently
licensed and bonded in all applicable states that require such licensing, and
would receive severe penalties and fines for such fraudulent activity.
We are required by the Fair Debt
Collections Practices Act to send validation notification within a particular
time frame in regards to the alleged debt to provide options and/or your right
to dispute the account. Further, this notice gives you several rights, and
according to the Fair Debt Collections Practices Act; debt validation letter
must include the following information:
• The amount of the debt;
• The name of the creditor to whom the
debt is owed;
• a statement that unless the consumer,
within thirty days after receipt of the notice, disputes the validity of the
debt, or any portion thereof, the debt will be assumed to be valid by the debt
collector;
• a statement that if the consumer
notifies the debt collector in writing within the thirty-day period that the
debt, or any portion thereof, is disputed, the debt collector will obtain
verification of the debt or a copy of a judgment against the consumer and a
copy of such verification or judgment will be mailed to the consumer by the
debt collector; and
• a statement that, upon the consumer's
written request within the thirty-day period, the debt collector will provide
the consumer with the name and address of the original creditor, if different
from the current creditor.
• If the consumer notifies the debt
collector in writing within the thirty-day period described in subsection (a)
that the debt, or any portion thereof, is disputed, or that the consumer
requests the name and address of the original creditor, the debt collector
shall cease collection of the debt, or any disputed portion thereof, until the
debt collector obtains verification of the debt or any copy of a judgment, or
the name and address of the original creditor, and a copy of such verification
or judgment, or name and address of the original creditor, is mailed to the
consumer by the debt collector. The original creditor was Citibank, and the
account was referred to our office on 29 October 2014, the account was opened 1
January 2001, and sold into collections 21 August 2006 after non-payment.
Dynamic Recovery Solutions also accepts
verbal cease & desist. Per company policy when a complaint of this nature is
received, the account is placed in a "cease & desist" status.
Also, your account has been CLOSED in our office, and no further contact from
Dynamic Recovery Solutions regarding this matter. If you have any further
questions or concerns, we encourage you to contact our customer service
department at [redacted] or our toll free telephone number at [redacted]
February 5, 2014
11pt; font-family: 'Times New Roman', 'serif';">
[redacted]
Dispute Resolution Director
Revdex.com of Upstate S.C.
408 North Church Street
Greenville, SC 29601-2164
RE: [redacted]
Dear [redacted]
A Dynamic Recovery Solutions, LLC (DRS) caller was able to speak with the consumer, and during this conversation the consumer informed our caller that they no longer wanted contact from DRS. In accordance with the Fair Debt Collection Practices Act (FDCPA) DRS ceased collection efforts, according to our records DRS has not contacted the consumer since then. If this is not fact please ask the consumer to provide the number that we called them on after 1/31/14 as it needs to be marked as “Do Not Call” in our system. And to acknowledge the consumer’s concerns, yes all the information they provided was still our company.
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordingly. It has been closed in our office and returned to our client, with a notation of this complaint. There will be no further collection activity from DRS regarding this account.
Sincerely,
[redacted]
Compliance Administrator
Dynamic Recovery Solutions
[redacted]
Dear Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and I am accepting it only due to the fact that they provided me with proof that they have deleted the information. I will also follow-up with the credit reporting agencies to ensure the removal of the inquiry. However, if I find or discover that the inquiry remains, I will return to the Revdex.com and reopen this case and bring Civil charges accordingly as previously noted.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me. It is frustrating that I have been a victim of identify theft and seeking resolution is never easy. Thank you for your help regarding this matter.
Regards,
[redacted]
[redacted]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]
RE: Revdex.com Case [redacted] Dear [redacted], Dynamic Recovery Solutions is a legitimate third party collection agency that collects on past due accounts for our clients. In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the...
years. Due to several business exchanges, it is possible that a mistake could have been made, and we apologize for any inconvenience this may have caused on your behalf. Further, due to the personal & confidential nature of such the law restricts leaving any type of disclosure on an answering machine. Per company policy when a complaint of this nature is received, the account is placed in a "cease & desist" status. Also, your account has been CLOSED in our office, and no further contact from Dynamic Recovery Solutions regarding this matter. Please feel free to contact the Compliance Department if you have any questions or further concerns. With Best Regards, [redacted] Compliance Auditor 1-[redacted]
[redacted]
Revdex.com of Upstate South Carolina (Greenville,
SC)
408 North Church
Street, Suite C
Greenville, SC 29601-2164
class="Default">
Dear [redacted]
We have read
Ms. [redacted] complaint and reviewed the account that has been placed with us
by our client. Customer experience is our top priority, and we are grateful
that the Ms. [redacted] has brought this matter to our attention. We have entered
a request with via E-Oscar for the removal of the trade line in question, that
request will process will take 30 to 45 days to reflect on her credit report.
Per company policy when a complaint of this nature is received,
we cease all activity on the accounts in our office and the files are returned
to our client.
If Ms.
[redacted] has any further questions or concerns, we encourage her to contact our
Chief Compliance Officer [redacted]@gotodrs.com.
We do apologize for any inconvenience that Ms. [redacted] may have
experienced.
Regards,
[redacted]
Compliance
Representative
Revdex.com Case #: [redacted]
Customer service is our TOP priority,
and we appreciate the consumer bringing this matter to our attention....
Dynamic
Recovery Solutions want to extend a sincere apology for this error to the
consumer. It appears our consumer report servicer had major system issues
within the last year where several accounts had hard inquiries listed
mistakenly. This was a bona fide error. Dynamic Recovery Solutions has taken
the appropriate measures to correct this action on 5 March, and typically takes
5-7 business days for the update to be completed.
The consumer stated that they have requested
verification of debt our client [redacted] Credit Services, and Dynamic Recovery
Solutions. Due to professional courtesy, we can only speak for DRS, and it
appears that Dynamic Recovery Solutions have made an attempt to send the debt
validation in writing for this account on 5 March 2015 to the address of [redacted], Charleston, South Carolina [redacted], and on 6 March 2015 it was
rejected. Perhaps, the rejection to send the validation was due to a missing
unit number, or outdated address. If the consumer would provide a correct
address Dynamic Recovery Solutions will forward said validation per the Fair
Debt Collections Practices Act. According to the Fair Debt Collections
Practices Act; debt validation letter must include the following information:
· the
amount of the debt;
· the name of the creditor to whom the
debt is owed;
· a statement that unless the consumer,
within thirty days after receipt of the notice, disputes the validity of the
debt, or any portion thereof, the debt will be assumed to be valid by the debt
collector;
· a statement that if the consumer
notifies the debt collector in writing within the thirty-day period that the
debt, or any portion thereof, is disputed, the debt collector will obtain
verification of the debt or a copy of a judgment against the consumer and a
copy of such verification or judgment will be mailed to the consumer by the
debt collector; and
· a statement that, upon the consumer's
written request within the thirty-day period, the debt collector will provide
the consumer with the name and address of the original creditor, if different
from the current creditor.
If the consumer notifies
the debt collector in writing within the thirty-day period described in
subsection (a) that the debt, or any portion thereof, is disputed, or that the
consumer requests the name and address of the original creditor, the debt
collector shall cease collection of the debt, or any disputed portion thereof,
until the debt collector obtains verification of the debt or any copy of a
judgment, or the name and address of the original creditor, and a copy of such
verification or judgment, or name and address of the original creditor, is mailed
to the consumer by the debt collector.
Per company policy when a complaint of this nature
is received, the account is placed in a "cease & desist" status. Dynamic Recovery Solutions
are open Monday-Saturday, and we are not sure what number the consumer was
calling or if it was after office hours of operation: Monday-Friday from 8:00am
EST - 8:45pm EST, and Saturday from 8:00am EST-1:00pm EST. If you have any
further questions or concerns, we encourage you to contact our customer service
department at [redacted] or our toll free telephone number at
[redacted] is a legitimate toll free number for our company.
RE: Revdex.com Case #:[redacted]
Good morning [redacted],
justify;">Dynamic Recovery Solutions, LLC (DRS) is a legitimate third party collection agency that collects on past due accounts for our clients. Customer service is our top priority, and our representatives are trained to be professional and follow all guidelines required by federal and state laws and regulations, and the laws in your state are specific to disclosing to a spouse without permission. I have personally monitored this phone call, and I sincerely apologize for the behavior of the agent who handled the call. Further discipline action has been taken for the way the call was handled.
Further, as a result of the turnover of accounts in the collections industry, oftentimes there is inaccurate outdated information for contact purposes. There is a process called the acquisition of location information to obtain a current phone, address etc., which possibly prompted the phone call to you trying to reach your husband---with that process we are not aware unless notified that it is not a good contact number to reach him.
Dynamic Recovery Solutions, LLC (DRS) is a 3rd party debt collection agency. Therefore, we do not have immediate access to the documents requested. DRS must submit a formal request for the files, which may take a while. Taking the consumer’s time into consideration, DRS will not leave this request open indefinitely. The consumer will eventually receive one of two items; the original documents or a notice that the account has been closed at the DRS office. By law and in compliance with the Fair Debt Collection Practices Act (FDCPA) if DRS cannot provide original documents once they are requested, collection efforts from our company must permanently cease in relation to this account.
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordingly. It has been closed in our office and returned to our client. There will be no further contact with the consumer from Dynamic Recovery Solutions regarding this account.
Please feel free to contact the Compliance Department for further questions or assistance.
With best regards,
[redacted]
Compliance Auditor
[redacted]
RE: [redacted], Complaint ID#[redacted]
'sans-serif';"> Dear[redacted],
Dynamic Recovery Solutions, LLC (DRS) is a legitimate collection agency that collects on past due accounts for our clients. In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years. Due to several business exchanges, it is possible that a mistake could have been made.
Dynamic Recovery Solutions, LLC (DRS) has no desire to reach out to an individual who does not want contact. The consumer’s account and phone numbers have been marked as cease and desist. If they receive any further contact they can utilize our website, Dynamicrecovery.com/dispute as a number may be associated with an account that does not be belong to them.
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordingly. It has been closed in our office and returned to our client, with notation of this complaint. There will be no further collection activity from Dynamic Recovery Solutions, LLC regarding this account.
Sincerely,
[redacted]
Compliance Administrator
Dynamic Recovery Solutions
[redacted]
[redacted]
RE: [redacted], Complaint ID#[redacted]
'serif'; mso-bidi-font-size: 12.0pt;">
Dear [redacted],
Dynamic Recovery Solutions, LLC (DRS) is a legitimate third party debt collection agency that collects on past due accounts for our clients. In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years. Due to several business exchanges, it is possible that a mistake could have been made. If this is the case DRS does apologize for any undue stress our contact may have caused.
Dynamic Recovery Solutions, LLC (DRS) has no desire to reach out to an individual who does not want contact. The consumer’s account and phone numbers have been marked as cease and desist. If they receive any further contact they can utilize our website, Dynamicrecovery.com/dispute as a number may be associated with an account that does not be belong to them.
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordingly. It has been closed in our office and returned to our client, with notation of this complaint. There will be no further collection activity from Dynamic Recovery Solutions, LLC regarding this account.
Sincerely,
[redacted]
Compliance Administrator
Dynamic Recovery Solutions
[redacted]
[redacted]
I received a letter from Dynamic Recovery Solutions, stating I owe $518.65 for [redacted] Med CT for services on 3/18 2004, account number **SSN** it is now 2016 sounds like a scam to me.
I am not going to bother calling, because there is no point. If it is not on any of my credit reports, that tells me it is a scam.
When something is over 10 years old, it is usually a scam.
Revdex.com Case #: [redacted]
Dynamic Recovery Solutions has received the consumer's complaint regarding non-receipt for verification of debt requested in writing on 16 December 2014. The...
account was referred to Dynamic Recovery Solutions on 6 April 2013. DRS has not received any correspondence from the consumer regarding verification of debt to date. Per Fair Debt Collections Practices Act (FDCPA). We are required by the Fair Debt
Collections Practices Act to send validation notification within a particular
time frame in regards to the alleged debt to provide options and/or your right
to dispute the account. Further, this notice gives you several rights, and
according to the Fair Debt Collections Practices Act; debt validation letter
must include the following information:
• The amount of the debt;
• The name of the creditor to whom the
debt is owed;
• a statement that unless the consumer,
within thirty days after receipt of the notice, disputes the validity of the
debt, or any portion thereof, the debt will be assumed to be valid by the debt
collector;
• a statement that if the consumer
notifies the debt collector in writing within the thirty-day period that the
debt, or any portion thereof, is disputed, the debt collector will obtain
verification of the debt or a copy of a judgment against the consumer and a
copy of such verification or judgment will be mailed to the consumer by the
debt collector; and
• a statement that, upon the consumer's
written request within the thirty-day period, the debt collector will provide
the consumer with the name and address of the original creditor, if different
from the current creditor.
• If the consumer notifies
the debt collector in writing within the thirty-day period described in
subsection (a) that the debt, or any portion thereof, is disputed, or that the
consumer requests the name and address of the original creditor, the debt
collector shall cease collection of the debt, or any disputed portion thereof,
until the debt collector obtains verification of the debt or any copy of a
judgment, or the name and address of the original creditor, and a copy of such
verification or judgment, or name and address of the original creditor, is
mailed to the consumer by the debt collector. DRS has made several attempts to reach the consumer to no avail (see attached).
DRS also made several attempts to send verification of debt to addresses: [redacted], and [redacted], both items were returned undeliverable. It appears that both addresses are incorrect. DRS has requested the media from our client on 18 February 2015. Dynamic Recovery Solutions is
a 3rd party collection agency. Therefore, we do not have
immediate access to the original media documents requested. DRS will submit a
formal request for the files, which may take a while. Taking the consumer’s
time into consideration, DRS will not leave this request open indefinitely. The
consumer will eventually receive one of two items; the original media documents
or a notice that the account has been closed at the DRS office.
By law and in compliance with the Fair Debt Collection Practices
Act (FDCPA) if DRS cannot provide original documents once they are requested,
collection efforts from our company MUST permanently cease in relation to this
account.
Per company policy when
a complaint of this nature is received, the account is placed in a "cease
& desist" status. Also, the account has been CLOSED in our office, and
no further contact from Dynamic Recovery Solutions regarding this matter.
Dynamic Recovery
Solutions hours of operation are: Monday - Friday 8:00 am till 9:00 pm EST
local time, and Saturday from 9:00 am till 1:00 pm EST local time. If the
consumer has any further questions or concerns, we encourage them to contact
our customer service department at [redacted] or
our toll free telephone number at [redacted].
[redacted]
Revdex.com of
Upstate South Carolina (Greenville, SC)
408 North...
Church Street, Suite C
Greenville, SC 29601-2164
Dear [redacted]
We have read
[redacted] complaint and reviewed the account that has been placed with us
by our client. Dynamic Recovery Solutions acknowledges that [redacted] is
disputing this account and requesting no further contact. Per company policy when a complaint of this
nature is received, we cease all activity on the account in our office and the
file is returned to our client.
If [redacted] has any further questions or concerns, we encourage her to contact our
Chief Compliance Officer [redacted] at [redacted].
We do apologize for any inconvenience that [redacted] may have
experienced.
Regards,
[redacted]
Compliance
Representative
February 28, 2014
[redacted]
Dispute Resolution Director
Revdex.com of Upstate S.C.
408 North Church Street
Greenville, SC 29601-2164
RE: [redacted]
Dear [redacted],
Dynamic Recovery Solutions, LLC (DRS) is a collection agency that collects on past due accounts for our clients. Due to our client placing this delinquent account with DRS, the company then has a permissible purpose to create an inquiry on the consumer’s credit. The Fair Credit Reporting Act (FCRA) is the law that governs inquiries such as these. In compliance with the FCRA since the consumer has requested the removal of this inquiry, an inquiry deletion request has been submitted on their behalf.
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordingly. It has been closed in our office and returned to our client. There will be no further contact from Dynamic Recovery Solutions regarding this account.
Sincerely,
Compliance Administrator
Dynamic Recovery Solutions
[redacted]
Dear [redacted], Dynamic Recovery Solutions, LLC (DRS) is a legitimate collection agency that collects on past due accounts for our clients. Dynamic Recovery Solutions, LLC (DRS) has no desire to reach out to an individual who does not want contact. The consumer’s account and phone numbers...
have been marked as cease and desist. If they receive any further contact they can utilize our website, Dynamicrecovery.com/dispute as a number may be associated with an account that does not be belong to them. Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordingly. It has been closed in our office and returned to our client, with notation of this complaint. There will be no further collection activity from Dynamic Recovery Solutions, LLC regarding this account. Sincerely, [redacted] Compliance Administrator Dynamic Recovery Solutions [redacted]
Dear [redacted], Dynamic Recovery Solutions, LLC (DRS) is a 3rd party debt collection agency. Therefore, we do not have immediate access to the documents requested. DRS must submit a formal request for the files, which may take a while. Taking the consumer’s time into consideration, DRS will not leave this request open indefinitely. The consumer will eventually receive one of two items; the original documents or a notice that the account has been closed at the DRS office. By law and in compliance with the Fair Debt Collection Practices Act (FDCPA) if DRS cannot provide original documents once they are requested, collection efforts from our company must permanently cease in relation to this account. Regarding the statute of limitations or time barred debts; these are still considered valid debts. The statute of limitations simply is the time frame the original creditor can report a debt to an individual’s credit or take legal action against the consumer to retrieve the debt. In this case the original creditor has chosen a 3rd option, which is to sell the debt into collections to recoup their losses. Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordingly. It has been closed in our office and returned to our client. There will be no further contact with the consumer from Dynamic Recovery Solutions regarding this account. With Best Regards, [redacted] Compliance Auditor [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted], My complaint is truthful. They may be a legitimate Third Party Collector but they don't have an account or a client to return it to. The hospital said that they weren't even using that PASI at the time that Dynamic Recovery Solutions had on the bill they sent me. The PASI they are saying is their client ask for my SSN & had never heard of me & were the ones that told me to contact the hospital & see what was going on & to call them back to let them know. I have both the Hospital & the PASI #s & addresses that I talked to. Dynamic Recovery Solutions were very persistent on needing a Credit Card number over the phone & to say that our conversation was being recorded. I'm very glad they did record it.
~[redacted]
RE: [redacted]
'serif'; mso-bidi-font-size: 12.0pt;">Dear [redacted],
Dynamic Recovery Solutions, LLC (DRS) has no desire to reach out to an individual who does not want contact. The consumer’s account and phone numbers have been marked as cease and desist. If they receive any further contact they can utilize our website, Dynamicrecovery.com/dispute as a number may be associated with an account that does not be belong to them.
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordingly. It has been closed in our office and returned to our client, with notation of this complaint. There will be no further collection activity from Dynamic Recovery Solutions, LLC regarding this account.
Sincerely,
[redacted]
Compliance Administrator
Dynamic Recovery Solutions
[redacted]
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
In accordance with the result that this company possessed no interest in the account, the credit report records are to be DELETED or REMOVED from the credit bureau's list for the oversight and misrepresentation of debt interests. The negative implications of said reporting are unjust and unacceptable.
Regards,
[redacted]
Revdex.com Case #: [redacted]
Dynamic Recovery Solutions, LLC (DRS)
is a legitimate third party collection agency that collects on past due
accounts for our clients. Dynamic Recovery Solutions does not engage in...
any
fraudulent activity to misinform abuse or harass any consumer. We are currently
licensed and bonded in all applicable states that require such licensing, and
would receive severe penalties and fines for such fraudulent activity.
We are required by the Fair Debt
Collections Practices Act to send validation notification within a particular
time frame in regards to the alleged debt to provide options and/or your right
to dispute the account. Further, this notice gives you several rights, and
according to the Fair Debt Collections Practices Act; debt validation letter
must include the following information:
• The amount of the debt;
• The name of the creditor to whom the
debt is owed;
• a statement that unless the consumer,
within thirty days after receipt of the notice, disputes the validity of the
debt, or any portion thereof, the debt will be assumed to be valid by the debt
collector;
• a statement that if the consumer
notifies the debt collector in writing within the thirty-day period that the
debt, or any portion thereof, is disputed, the debt collector will obtain
verification of the debt or a copy of a judgment against the consumer and a
copy of such verification or judgment will be mailed to the consumer by the
debt collector; and
• a statement that, upon the consumer's
written request within the thirty-day period, the debt collector will provide
the consumer with the name and address of the original creditor, if different
from the current creditor.
• If the consumer notifies the debt
collector in writing within the thirty-day period described in subsection (a)
that the debt, or any portion thereof, is disputed, or that the consumer
requests the name and address of the original creditor, the debt collector
shall cease collection of the debt, or any disputed portion thereof, until the
debt collector obtains verification of the debt or any copy of a judgment, or
the name and address of the original creditor, and a copy of such verification
or judgment, or name and address of the original creditor, is mailed to the
consumer by the debt collector. The original creditor was Citibank, and the
account was referred to our office on 29 October 2014, the account was opened 1
January 2001, and sold into collections 21 August 2006 after non-payment.
Dynamic Recovery Solutions also accepts
verbal cease & desist. Per company policy when a complaint of this nature is
received, the account is placed in a "cease & desist" status.
Also, your account has been CLOSED in our office, and no further contact from
Dynamic Recovery Solutions regarding this matter. If you have any further
questions or concerns, we encourage you to contact our customer service
department at [redacted] or our toll free telephone number at [redacted]
February 5, 2014
11pt; font-family: 'Times New Roman', 'serif';">
[redacted]
Dispute Resolution Director
Revdex.com of Upstate S.C.
408 North Church Street
Greenville, SC 29601-2164
RE: [redacted]
Dear [redacted]
A Dynamic Recovery Solutions, LLC (DRS) caller was able to speak with the consumer, and during this conversation the consumer informed our caller that they no longer wanted contact from DRS. In accordance with the Fair Debt Collection Practices Act (FDCPA) DRS ceased collection efforts, according to our records DRS has not contacted the consumer since then. If this is not fact please ask the consumer to provide the number that we called them on after 1/31/14 as it needs to be marked as “Do Not Call” in our system. And to acknowledge the consumer’s concerns, yes all the information they provided was still our company.
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordingly. It has been closed in our office and returned to our client, with a notation of this complaint. There will be no further collection activity from DRS regarding this account.
Sincerely,
[redacted]
Compliance Administrator
Dynamic Recovery Solutions
[redacted]
Dear Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and I am accepting it only due to the fact that they provided me with proof that they have deleted the information. I will also follow-up with the credit reporting agencies to ensure the removal of the inquiry. However, if I find or discover that the inquiry remains, I will return to the Revdex.com and reopen this case and bring Civil charges accordingly as previously noted.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me. It is frustrating that I have been a victim of identify theft and seeking resolution is never easy. Thank you for your help regarding this matter.
Regards,
[redacted]