Revdex.com Case #: [redacted]
Customer experience is our TOP priority, and we are grateful that the consumer has brought this matter to our attention.
DRS always want to acknowledge any concerns a consumer expresses regarding these type of matters of disputing the account. In compliance with the Fair...
Debt Collections Practices Act to the address on file, DRS made an attempt to send notification on 3 February 2015, and the notification has not been returned to this office undeliverable returned mail. The consumer stated that he was being harassed, while in fact, he became verbally abusive to our agents. Per company policy when a complaint of this nature is received, the account is placed in a "cease & desist" status. Also, the account has been CLOSED in our office, and no further contact from Dynamic Recovery Solutions regarding this matter. If the consumer has any further questions or concerns, we encourage them to contact our customer service department at [redacted] or our toll free telephone number at [redacted].
[redacted]
sans-serif;">Revdex.com of Upstate South Carolina (Greenville, SC)
408 North Church Street, Suite C
Greenville, SC 29601-2164
Dear [redacted]
We have read [redacted] complaint and reviewed the account that
has been placed with us by our client. Customer experience is our top priority,
and we are grateful that [redacted] has brought this matter to our attention. We
have entered a request with the credit bureau agencies for the removal of the
trade line in question. It can take anywhere from thirty to forty five days for
the bureaus to process this request.
If [redacted] has any further questions or concerns, we encourage
him to contact our Chief Compliance Officer Rich Hughes at [redacted] We do
apologize for any inconvenience that [redacted] may have experienced.
Dear [redacted],
"background-">We have read Mr[redacted]'s complaint and reviewed the account that has been placed with us by our clientDynamic Recovery Solutions (DRS) acknowledges Mr[redacted] disputes this debtPer company policy when a complaint of this nature is received from your office, we cease all activity on the account in our officeUpon review, our client placed this account with our office for service on 1/14/According to the records placed by our client, this account was opened up with the original creditor on 11/14/The account was then charged off into collection by the original creditor on 7/27/Dynamic Recovery Solutions is a legitimate third party collection agencyDynamic Recovery Solutions does not condone any fraudulent activity; deceptive acts, abuse or harassment of any form to a consumerDRS is currently licensed and bonded in all applicable states that require Such licensingDRS always wants to acknowledge any concerns a consumer expresses regarding these type of mattersWe do apologize for any inconvenience that Mr[redacted] may have experiencedRegards,
[redacted] Compliance Representative
[redacted]
"Cambria","serif">
Consumer Operations Director
Revdex.com of the Upstate
North Church Street, Suite C
Greenville, SC
Dear[redacted],
We have read Mr[redacted]'s complaint
and reviewed the account that has been placed with us by our client Dynamic Recovery Solutions (DRS) acknowledges
Mr[redacted] disputes this debt. Per company
policy when a complaint of this nature is received we cease all activity on the
account in our office Per Mr[redacted]'s
request, there will be no further contact from Dynamic Recovery Solutions
In response to Mr[redacted]'s concern about his credit, we have not reported
to the credit bureaus nor will we report in the futureIn regards to our
legitimacy, DRS is a third party collection agency licensed in all applicable
states to collect on past due accounts for our clients. DRS always wants to acknowledge any
concerns a consumer expresses regarding these type of matters. If Mr[redacted] has any further questions or concerns, we encourage
him to contact our Chief Compliance Officer [redacted].com We do apologize for any inconvenience that Mr
[redacted] may have experienced
Regards,
[redacted]
Compliance Representative
[redacted]
"Cambria","serif">
Consumer Operations Director
Revdex.com of the Upstate
North Church Street, Suite C
Greenville, SC
Dear [redacted],
We
have read Ms[redacted] complaint and reviewed the account that has been placed
with us by our clientDynamic Recovery Solutions acknowledges that Ms[redacted] is disputing this account, and that
doing so does not affect her credit
This account will no longer be serviced
in our officePer company
policy when a complaint of this nature is received we cease all activity on the
account in our office and the file is returned to our clientIn response
to Ms[redacted] concern about her credit, we have not reported anything to the Credit
Bureau nor will we report anything in the future and her credit will not be
harmed by Dynamic Recovery SolutionsMedia for this account has been ordered; if media should be
available it will be sent out to Ms[redacted] and there will be no further contact
from Dynamic Recovery Solutions.
If
Ms[redacted] has any further questions or concerns, we encourage her to contact
our Chief Compliance Officer [redacted]com. We
do apologize for any inconvenience that Ms[redacted] may have experienced
Regards,
[redacted]
Compliance Representative
[redacted]
Dispute Resolution Director
Revdex.com of Upstate S.C.
408 North Church Street
Greenville, SC 29601-2164
RE: [redacted]
Dear [redacted]
Dynamic Recovery Solutions LLC is a collection agency that collects on past due accounts for our clients. In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years. Due to several business exchanges, it is possible that a mistake could have been made. Please assure [redacted] that a credit inquiry deletion request will be put in immediately. Furthermore we do not pull credit to be malicious towards Consumers, it is done to inform, and therefore I do apologize if this may have caused any undue stress to **. [redacted].
Customer service is our top priority and our representatives are trained to be professional and follow all guidelines required by federal and state laws and regulations. I apologize for the behavior of the agent who handled his call. Further discipline action will be taken if needed. I have requested the call recording, and if the conversation went as stated I will personally handle disciplining this Caller.
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordingly. It has been closed in our office and returned to our client. There will be no further contact with the consumer from Dynamic Recovery Solutions regarding this account. I hope that this explanation is satisfactory to **.Tate and resolves his complaint.
Sincerely,
[redacted]
Dynamic Recovery Solutions
[redacted]
Revdex.com Case #: [redacted] Dear [redacted] Dynamic Recovery Solutions has been alerted that this complaint response was unsatisfactory to the consumer who insists that our agent was less than professional, and stated that she was rude to the consumer. The consumer insists on an apology based on that presumption. However, I did forward the recording to the consumer, and the Revdex.com for review. The consumer became loud, and would not allow the agent to speak. As trained the agent advised that she was not comfortable with the flow of the call based on the consumer's tone changing, and the agent placed the phone down. The agent's manager was listening to the call, and was going to take the call as an escalation. However, the agent advised her team lead that she was going to let the consumer hold while she notated the account, and ended her statement with okay. As if getting that approval from team lead was sufficient to give the consumer time to lower her tone, and they could complete their conversation satisfactorily. However, we do apologize that the consumer perceived these actions negatively.
[redacted]
"Cambria","serif">
Consumer Operations Director
Revdex.com of the Upstate
North Church Street, Suite C
Greenville, SC
Dear[redacted],
We have read Mr
and Mrs[redacted]'s complaint and reviewed the account that has been placed with
us by our client Customer experience
is our top priority, and we are grateful that Mrand Mrs[redacted] have brought
to our attention that we have reached them in error. Per Mrand Mrs[redacted]'s request we removed
the telephone number [redacted] from our database
We can assure Mrand Mrs[redacted] they
were being contacted in good faith believing it was a phone number in which we
could contact the account holderWe
have removed the phone number listed on the account in question from our
database. We will not bother Mrand Mrs
[redacted] with this matter again
If Mror Mrs[redacted] have any
further questions or concerns, we encourage them, to contact our Chief
Compliance Officer [redacted].com We do apologize for any inconvenience that Mr
and Mrs[redacted] may have experienced
Regards,
[redacted]
Compliance Representative
March 26,
[redacted]Dispute Resolution Director
class="MsoNormal" "text-align: justify;">Revdex.com of Upstate S.C
North Church Street
Greenville, SC 29601-2164
RE: [redacted]
Dear [redacted],
Dynamic Recovery Solutions, LLC (DRS) is a collection agency that collects on past due accounts for our clients. In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years. Due to several business exchanges, it is possible that a mistake could have been made.
Per company policy when a complaint of this nature is received the account is placed in a "cease & desist" status. We have flagged the account accordingly. It has been closed in our office and returned to our client. There will be no further collection activity from DRS regarding this account.
Sincerely,
Compliance Administrator
Dynamic Recovery Solutions
[redacted]
[redacted]Dispute Resolution Director
Revdex.com of Upstate...
S.C.
408 North Church Street
Greenville, SC 29601-2164
RE:[redacted]
Dear [redacted],
Dynamic Recovery Solutions, LLC (DRS) is a collection agency that collects on past due accounts for our clients. In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years. Due to several business exchanges, it is possible that a mistake could have been made.
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordingly. It has been closed in our office and returned to our client. There will be no further collection activity from DRS regarding this account.
Sincerely,
Compliance Administrator
Dynamic Recovery Solutions
[redacted]
RE: Revdex.com Case #: [redacted],
Dear[redacted],
Dynamic Recovery Solutions is a legitimate third party collection agency who collects on past due accounts for our clients. Typically, the original creditor will exhaust their collection attempts, and sell the defaulted account to a collection agency like Dynamic Recovery Solutions.
Customer service is our top priority, and our representatives are trained to be professional and follow all guidelines required by federal and state laws and regulations. I personally monitored the calls, and I did not hear any aggression, manipulation or deception from any representative. The process of verification is normally accomplished by confirming current address, phone, date of birth, and/or other means to ensure your confidentially is being protected by not giving information to the incorrect individual, and protects your rights as a consumer.
Dynamic Recovery Solutions does not engage in any fraudulent activity to misinform abuse or harass any consumer. We are currently licensed and bonded in all applicable states that require such licensing, and would receive severe penalties and fines for such fraudulent activity.
Dynamic Recovery Solutions uses a Voice Over Internet Product (VOIP), which clearly displays the area code for which state we are calling, so that there is no cost for the consumer to return our calls. Also, to indicate that we are a moral, ethical and legitimate company that customers can call back, and actually speak with a live representative. Customers do not have to deal with erroneous masked toll free telephone numbers or private numbers. In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years. You consistently asked for payment coupons and/or vouchers. [redacted], please understand that receiving a payment coupon book and/or voucher is not a normal practice when an account has been collections for several years. Further, this would no longer be a credit reporting issue as this juncture.
Please contact the Compliance Department, if you have further issues or concerns.
Best Regards,
[redacted]
Compliance Auditor
[redacted]
RE: Revdex.com Case #: [redacted],
115%">Dear[redacted],
Dynamic Recovery Solutions is a legitimate third party collection agency who collects on past due accounts for our clients. Typically, the original creditor will exhaust their collection attempts, and sell the defaulted account to a collection agency like Dynamic Recovery Solutions.
Customer service is our top priority, and our representatives are trained to be professional and follow all guidelines required by federal and state laws and regulations. I personally monitored the calls, and I did not hear any aggression, manipulation or deception from any representative. The process of verification is normally accomplished by confirming current address, phone, date of birth, and/or other means to ensure your confidentially is being protected by not giving information to the incorrect individual, and protects your rights as a consumer.
Dynamic Recovery Solutions does not engage in any fraudulent activity to misinform abuse or harass any consumer. We are currently licensed and bonded in all applicable states that require such licensing, and would receive severe penalties and fines for such fraudulent activity.
Dynamic Recovery Solutions uses a Voice Over Internet Product (VOIP), which clearly displays the area code for which state we are calling, so that there is no cost for the consumer to return our calls. Also, to indicate that we are a moral, ethical and legitimate company that customers can call back, and actually speak with a live representative. Customers do not have to deal with erroneous masked toll free telephone numbers or private numbers. In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years. You consistently asked for payment coupons and/or vouchers. [redacted], please understand that receiving a payment coupon book and/or voucher is not a normal practice when an account has been collections for several years. Further, this would no longer be a credit reporting issue as this juncture.
Please contact the Compliance Department, if you have further issues or concerns.
Best Regards,
[redacted]
Compliance Auditor
[redacted]
Revdex.com Case #: [redacted] Dynamic Recovery Solutions has made an extensive search for the consumer in our system, and there are no records for a consumer named [redacted] in our database. DRS also searched by the POB listed on the consumer's complaint, and it goes to a different person. Our...
records indicate there was one call made to telephone number 509.389.2899 on 31 January 2015, and it was listed as a wrong number listed to an entirely different individual. If the consumer could provide more information to conduct an additional search, DRS will be more than happy to oblige. Per company policy when a complaint of this nature is received, the account is placed in a "cease & desist" status. Also, your account has been CLOSED in our office, and no further contact from Dynamic Recovery Solutions regarding this matter. If you have any further questions or concerns, we encourage you to contact our customer service department at [redacted] or our toll free telephone number at [redacted]. Dynamic Recovery Solutions operating hours are: Monday-Friday from 8:00am EST - 8:45pm EST, and Saturday from 8:00am EST-1:00pm EST.
mso-hansi-theme-font: major-latin; mso-bidi-font-family: Arial;">Dynamic Recovery Solutions
does not engage in any fraudulent activity to misinform abuse or harass any
consumer. We are currently licensed and bonded in all applicable states that
require such licensing, and would receive severe penalties and fines for such
fraudulent activity.
Customer service is our TOP
priority, and our representatives are trained to be professional and follow all
guidelines required by federal and state laws and regulations. I have
personally monitored all phone calls where the consumer spoke to our representative,
the representative was more than professional, patient, informative, and
polite.
We acknowledge that you are disputing this account. Unfortunately,
the industry of debt collections can at times receive accounts from our clients
where information is either incorrect and/or outdated.
Dynamic Recovery Solutions
operates with a VOIP (voice over internet product) with local numbers so that
the consumers can contact our office back without incurring any fees.
Per company policy when a
complaint of this nature is received, the account is placed in a "cease
& desist" status. Also, the account has been CLOSED in our office and
returned to our client and no further contact from Dynamic Recovery Solutions
regarding this matter. If the consumer has any further questions or concerns,
we encourage them to contact our customer service department at
[redacted] or our toll free telephone number at
[redacted]
[redacted]
Revdex.com of Upstate South Carolina (Greenville,
SC)
408 North Church
Street, Suite C
size="3">Greenville, SC 29601-2164
Dear [redacted]
We have read
[redacted] complaint and reviewed the accounts that have been placed with us by
our clients. Dynamic Recovery Solutions acknowledges that [redacted] is disputing
this account due to suspected fraud.
Per company policy when a complaint of this nature is
received, we cease all activity on the accounts in our office and the file is
returned to our client.
If [redacted] has
any further questions or concerns, we encourage her to contact our Compliance
Manager at [redacted]
We do apologize for any inconvenience that [redacted] may have
experienced.
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
They called my phone, my husband's phone and my mother's phone (which I've never associated with any account as it is brand new) asking for me by my first married name trying to collect a fictitious debt. Would not disclose their supposed client nor the amount owed. My credit is in wonderful standing with all accounts paid as agreed. I do not owe any debt for there to be a need in collecting. I am not sure from where my information was collected, but this is not the first scam to be brought to me.
The account was closed on 2/28/2014.No call could go out on this account once it was closed.
If you could please forward to us the number that called you so we could further investigate
how you could possibly be being called from our company.
Our records indicate no calls have been placed since the account was closed.
[redacted],
Dynamic Recovery Solutions, LLC (DRS) is a legitimate third party collection agency that collects on past due accounts for our clients. Due to our client placing this delinquent account with DRS, the company then has a permissible purpose to create an inquiry on the consumer’s credit. The Fair Credit Reporting Act (FCRA) is the law that governs inquiries such as these.
Dynamic Recovery Solutions, LLC (DRS) does collect on past due accounts for our clients. Some of these accounts are out of the statute of limitations, which is the time frame a debt can be recovered through litigation or can be reported on a consumer’s credit report. This statute does not abolish a debt, therefore DRS was contacting the consumer to collect it. Being out of the statute of limitations can also explain why the consumer did not see this account on their credit report.
Dynamic Recovery Solutions, LLC (DRS) has no desire to reach out to an individual who does not want contact. The consumer’s account and phone numbers have been marked as cease and desist. If they receive any further contact they can utilize our website, [redacted] as a number may be associated with an account that does not be belong to them.
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordingly. It has been closed in our office and returned to our client, with notation of this complaint. There will be no further collection activity from Dynamic Recovery Solutions, LLC regarding this account.
RE: Revdex.com Case #:[redacted] Good morning [redacted], Dynamic Recovery Solutions, LLC (DRS) is a legitimate third party collection agency that collects on past due accounts for our clients. Customer service is our TOP priority, and our representatives are trained to be professional and follow all...
guidelines required by federal and state laws and regulations. I have personally monitored both phone calls where you spoke to our representatives, and they were more than professional, and polite. Perhaps there was some misunderstanding on your behalf, because I never heard their tone become less than cordial, and I am not positive, but it sounded more like the call dropped rather than you being hung up on by our representative. Dynamic Recovery Solutions would definitely administer disciplinary action when necessary. Dynamic Recovery Solutions acknowledges your dispute, and will handle accordingly. Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordingly. It has been closed in our office and returned to our client. There will be no further contact from Dynamic Recovery Solutions regarding this account. If you have any further questions or concerns, please feel free to contact our Compliance Department. With Best Regards, [redacted] Compliance Auditor [redacted]
Revdex.com Case #: [redacted]
Customer experience is our TOP priority, and we are grateful that the consumer has brought this matter to our attention.
DRS always want to acknowledge any concerns a consumer expresses regarding these type of matters of disputing the account. In compliance with the Fair...
Debt Collections Practices Act to the address on file, DRS made an attempt to send notification on 3 February 2015, and the notification has not been returned to this office undeliverable returned mail. The consumer stated that he was being harassed, while in fact, he became verbally abusive to our agents. Per company policy when a complaint of this nature is received, the account is placed in a "cease & desist" status. Also, the account has been CLOSED in our office, and no further contact from Dynamic Recovery Solutions regarding this matter. If the consumer has any further questions or concerns, we encourage them to contact our customer service department at [redacted] or our toll free telephone number at [redacted].
[redacted]
sans-serif;">Revdex.com of Upstate South Carolina (Greenville, SC)
408 North Church Street, Suite C
Greenville, SC 29601-2164
Dear [redacted]
We have read [redacted] complaint and reviewed the account that
has been placed with us by our client. Customer experience is our top priority,
and we are grateful that [redacted] has brought this matter to our attention. We
have entered a request with the credit bureau agencies for the removal of the
trade line in question. It can take anywhere from thirty to forty five days for
the bureaus to process this request.
If [redacted] has any further questions or concerns, we encourage
him to contact our Chief Compliance Officer Rich Hughes at [redacted] We do
apologize for any inconvenience that [redacted] may have experienced.
Regards,
[redacted]
Compliance Representative
Dear [redacted],
"background-">We have read Mr[redacted]'s complaint and reviewed the account that has been placed with us by our clientDynamic Recovery Solutions (DRS) acknowledges Mr[redacted] disputes this debtPer company policy when a complaint of this nature is received from your office, we cease all activity on the account in our officeUpon review, our client placed this account with our office for service on 1/14/According to the records placed by our client, this account was opened up with the original creditor on 11/14/The account was then charged off into collection by the original creditor on 7/27/Dynamic Recovery Solutions is a legitimate third party collection agencyDynamic Recovery Solutions does not condone any fraudulent activity; deceptive acts, abuse or harassment of any form to a consumerDRS is currently licensed and bonded in all applicable states that require Such licensingDRS always wants to acknowledge any concerns a consumer expresses regarding these type of mattersWe do apologize for any inconvenience that Mr[redacted] may have experiencedRegards,
[redacted] Compliance Representative
[redacted]
"Cambria","serif">
Consumer Operations Director
Revdex.com of the Upstate
North Church Street, Suite C
Greenville, SC
Dear[redacted],
We have read Mr[redacted]'s complaint
and reviewed the account that has been placed with us by our client Dynamic Recovery Solutions (DRS) acknowledges
Mr[redacted] disputes this debt. Per company
policy when a complaint of this nature is received we cease all activity on the
account in our office Per Mr[redacted]'s
request, there will be no further contact from Dynamic Recovery Solutions
In response to Mr[redacted]'s concern about his credit, we have not reported
to the credit bureaus nor will we report in the futureIn regards to our
legitimacy, DRS is a third party collection agency licensed in all applicable
states to collect on past due accounts for our clients. DRS always wants to acknowledge any
concerns a consumer expresses regarding these type of matters. If Mr[redacted] has any further questions or concerns, we encourage
him to contact our Chief Compliance Officer [redacted].com We do apologize for any inconvenience that Mr
[redacted] may have experienced
Regards,
[redacted]
Compliance Representative
[redacted]
"Cambria","serif">
Consumer Operations Director
Revdex.com of the Upstate
North Church Street, Suite C
Greenville, SC
Dear [redacted],
We
have read Ms[redacted] complaint and reviewed the account that has been placed
with us by our clientDynamic Recovery Solutions acknowledges that Ms[redacted] is disputing this account, and that
doing so does not affect her credit
This account will no longer be serviced
in our officePer company
policy when a complaint of this nature is received we cease all activity on the
account in our office and the file is returned to our clientIn response
to Ms[redacted] concern about her credit, we have not reported anything to the Credit
Bureau nor will we report anything in the future and her credit will not be
harmed by Dynamic Recovery SolutionsMedia for this account has been ordered; if media should be
available it will be sent out to Ms[redacted] and there will be no further contact
from Dynamic Recovery Solutions.
If
Ms[redacted] has any further questions or concerns, we encourage her to contact
our Chief Compliance Officer [redacted]com. We
do apologize for any inconvenience that Ms[redacted] may have experienced
Regards,
[redacted]
Compliance Representative
February 28, 2014
[redacted]
Dispute Resolution Director
Revdex.com of Upstate S.C.
408 North Church Street
Greenville, SC 29601-2164
RE: [redacted]
Dear [redacted]
Dynamic Recovery Solutions LLC is a collection agency that collects on past due accounts for our clients. In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years. Due to several business exchanges, it is possible that a mistake could have been made. Please assure [redacted] that a credit inquiry deletion request will be put in immediately. Furthermore we do not pull credit to be malicious towards Consumers, it is done to inform, and therefore I do apologize if this may have caused any undue stress to **. [redacted].
Customer service is our top priority and our representatives are trained to be professional and follow all guidelines required by federal and state laws and regulations. I apologize for the behavior of the agent who handled his call. Further discipline action will be taken if needed. I have requested the call recording, and if the conversation went as stated I will personally handle disciplining this Caller.
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordingly. It has been closed in our office and returned to our client. There will be no further contact with the consumer from Dynamic Recovery Solutions regarding this account. I hope that this explanation is satisfactory to **.Tate and resolves his complaint.
Sincerely,
[redacted]
Dynamic Recovery Solutions
[redacted]
[redacted]
Revdex.com Case #: [redacted] Dear [redacted] Dynamic Recovery Solutions has been alerted that this complaint response was unsatisfactory to the consumer who insists that our agent was less than professional, and stated that she was rude to the consumer. The consumer insists on an apology based on that presumption. However, I did forward the recording to the consumer, and the Revdex.com for review. The consumer became loud, and would not allow the agent to speak. As trained the agent advised that she was not comfortable with the flow of the call based on the consumer's tone changing, and the agent placed the phone down. The agent's manager was listening to the call, and was going to take the call as an escalation. However, the agent advised her team lead that she was going to let the consumer hold while she notated the account, and ended her statement with okay. As if getting that approval from team lead was sufficient to give the consumer time to lower her tone, and they could complete their conversation satisfactorily. However, we do apologize that the consumer perceived these actions negatively.
[redacted]
"Cambria","serif">
Consumer Operations Director
Revdex.com of the Upstate
North Church Street, Suite C
Greenville, SC
Dear[redacted],
We have read Mr
and Mrs[redacted]'s complaint and reviewed the account that has been placed with
us by our client Customer experience
is our top priority, and we are grateful that Mrand Mrs[redacted] have brought
to our attention that we have reached them in error. Per Mrand Mrs[redacted]'s request we removed
the telephone number [redacted] from our database
We can assure Mrand Mrs[redacted] they
were being contacted in good faith believing it was a phone number in which we
could contact the account holderWe
have removed the phone number listed on the account in question from our
database. We will not bother Mrand Mrs
[redacted] with this matter again
If Mror Mrs[redacted] have any
further questions or concerns, we encourage them, to contact our Chief
Compliance Officer [redacted].com We do apologize for any inconvenience that Mr
and Mrs[redacted] may have experienced
Regards,
[redacted]
Compliance Representative
March 26,
[redacted]Dispute Resolution Director
class="MsoNormal" "text-align: justify;">Revdex.com of Upstate S.C
North Church Street
Greenville, SC 29601-2164
RE: [redacted]
Dear [redacted],
Dynamic Recovery Solutions, LLC (DRS) is a collection agency that collects on past due accounts for our clients. In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years. Due to several business exchanges, it is possible that a mistake could have been made.
Per company policy when a complaint of this nature is received the account is placed in a "cease & desist" status. We have flagged the account accordingly. It has been closed in our office and returned to our client. There will be no further collection activity from DRS regarding this account.
Sincerely,
Compliance Administrator
Dynamic Recovery Solutions
[redacted]
March 14, 2014
[redacted]Dispute Resolution Director
Revdex.com of Upstate...
S.C.
408 North Church Street
Greenville, SC 29601-2164
RE:[redacted]
Dear [redacted],
Dynamic Recovery Solutions, LLC (DRS) is a collection agency that collects on past due accounts for our clients. In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years. Due to several business exchanges, it is possible that a mistake could have been made.
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordingly. It has been closed in our office and returned to our client. There will be no further collection activity from DRS regarding this account.
Sincerely,
Compliance Administrator
Dynamic Recovery Solutions
[redacted]
RE: Revdex.com Case #: [redacted],
Dear[redacted],
Dynamic Recovery Solutions is a legitimate third party collection agency who collects on past due accounts for our clients. Typically, the original creditor will exhaust their collection attempts, and sell the defaulted account to a collection agency like Dynamic Recovery Solutions.
Customer service is our top priority, and our representatives are trained to be professional and follow all guidelines required by federal and state laws and regulations. I personally monitored the calls, and I did not hear any aggression, manipulation or deception from any representative. The process of verification is normally accomplished by confirming current address, phone, date of birth, and/or other means to ensure your confidentially is being protected by not giving information to the incorrect individual, and protects your rights as a consumer.
Dynamic Recovery Solutions does not engage in any fraudulent activity to misinform abuse or harass any consumer. We are currently licensed and bonded in all applicable states that require such licensing, and would receive severe penalties and fines for such fraudulent activity.
Dynamic Recovery Solutions uses a Voice Over Internet Product (VOIP), which clearly displays the area code for which state we are calling, so that there is no cost for the consumer to return our calls. Also, to indicate that we are a moral, ethical and legitimate company that customers can call back, and actually speak with a live representative. Customers do not have to deal with erroneous masked toll free telephone numbers or private numbers. In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years. You consistently asked for payment coupons and/or vouchers. [redacted], please understand that receiving a payment coupon book and/or voucher is not a normal practice when an account has been collections for several years. Further, this would no longer be a credit reporting issue as this juncture.
Please contact the Compliance Department, if you have further issues or concerns.
Best Regards,
[redacted]
Compliance Auditor
[redacted]
Read More Customer Complaints:
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RE: Revdex.com Case #: [redacted],
115%">Dear[redacted],
Dynamic Recovery Solutions is a legitimate third party collection agency who collects on past due accounts for our clients. Typically, the original creditor will exhaust their collection attempts, and sell the defaulted account to a collection agency like Dynamic Recovery Solutions.
Customer service is our top priority, and our representatives are trained to be professional and follow all guidelines required by federal and state laws and regulations. I personally monitored the calls, and I did not hear any aggression, manipulation or deception from any representative. The process of verification is normally accomplished by confirming current address, phone, date of birth, and/or other means to ensure your confidentially is being protected by not giving information to the incorrect individual, and protects your rights as a consumer.
Dynamic Recovery Solutions does not engage in any fraudulent activity to misinform abuse or harass any consumer. We are currently licensed and bonded in all applicable states that require such licensing, and would receive severe penalties and fines for such fraudulent activity.
Dynamic Recovery Solutions uses a Voice Over Internet Product (VOIP), which clearly displays the area code for which state we are calling, so that there is no cost for the consumer to return our calls. Also, to indicate that we are a moral, ethical and legitimate company that customers can call back, and actually speak with a live representative. Customers do not have to deal with erroneous masked toll free telephone numbers or private numbers. In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years. You consistently asked for payment coupons and/or vouchers. [redacted], please understand that receiving a payment coupon book and/or voucher is not a normal practice when an account has been collections for several years. Further, this would no longer be a credit reporting issue as this juncture.
Please contact the Compliance Department, if you have further issues or concerns.
Best Regards,
[redacted]
Compliance Auditor
[redacted]
Revdex.com Case #: [redacted] Dynamic Recovery Solutions has made an extensive search for the consumer in our system, and there are no records for a consumer named [redacted] in our database. DRS also searched by the POB listed on the consumer's complaint, and it goes to a different person. Our...
records indicate there was one call made to telephone number 509.389.2899 on 31 January 2015, and it was listed as a wrong number listed to an entirely different individual. If the consumer could provide more information to conduct an additional search, DRS will be more than happy to oblige. Per company policy when a complaint of this nature is received, the account is placed in a "cease & desist" status. Also, your account has been CLOSED in our office, and no further contact from Dynamic Recovery Solutions regarding this matter. If you have any further questions or concerns, we encourage you to contact our customer service department at [redacted] or our toll free telephone number at [redacted]. Dynamic Recovery Solutions operating hours are: Monday-Friday from 8:00am EST - 8:45pm EST, and Saturday from 8:00am EST-1:00pm EST.
mso-hansi-theme-font: major-latin; mso-bidi-font-family: Arial;">Dynamic Recovery Solutions
does not engage in any fraudulent activity to misinform abuse or harass any
consumer. We are currently licensed and bonded in all applicable states that
require such licensing, and would receive severe penalties and fines for such
fraudulent activity.
Customer service is our TOP
priority, and our representatives are trained to be professional and follow all
guidelines required by federal and state laws and regulations. I have
personally monitored all phone calls where the consumer spoke to our representative,
the representative was more than professional, patient, informative, and
polite.
We acknowledge that you are disputing this account. Unfortunately,
the industry of debt collections can at times receive accounts from our clients
where information is either incorrect and/or outdated.
Dynamic Recovery Solutions
operates with a VOIP (voice over internet product) with local numbers so that
the consumers can contact our office back without incurring any fees.
Per company policy when a
complaint of this nature is received, the account is placed in a "cease
& desist" status. Also, the account has been CLOSED in our office and
returned to our client and no further contact from Dynamic Recovery Solutions
regarding this matter. If the consumer has any further questions or concerns,
we encourage them to contact our customer service department at
[redacted] or our toll free telephone number at
[redacted]
[redacted]
Revdex.com of Upstate South Carolina (Greenville,
SC)
408 North Church
Street, Suite C
size="3">Greenville, SC 29601-2164
Dear [redacted]
We have read
[redacted] complaint and reviewed the accounts that have been placed with us by
our clients. Dynamic Recovery Solutions acknowledges that [redacted] is disputing
this account due to suspected fraud.
Per company policy when a complaint of this nature is
received, we cease all activity on the accounts in our office and the file is
returned to our client.
If [redacted] has
any further questions or concerns, we encourage her to contact our Compliance
Manager at [redacted]
We do apologize for any inconvenience that [redacted] may have
experienced.
Regards,
[redacted]
Compliance
Representative
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
They called my phone, my husband's phone and my mother's phone (which I've never associated with any account as it is brand new) asking for me by my first married name trying to collect a fictitious debt. Would not disclose their supposed client nor the amount owed. My credit is in wonderful standing with all accounts paid as agreed. I do not owe any debt for there to be a need in collecting. I am not sure from where my information was collected, but this is not the first scam to be brought to me.
March 10,2014
The account was closed on 2/28/2014.No call could go out on this account once it was closed.
If you could please forward to us the number that called you so we could further investigate
how you could possibly be being called from our company.
Our records indicate no calls have been placed since the account was closed.
Compliance Administrator
[redacted]
RE: [redacted], Complaint ID#[redacted]
Dear [redacted]...
[redacted],
Dynamic Recovery Solutions, LLC (DRS) is a legitimate third party collection agency that collects on past due accounts for our clients. Due to our client placing this delinquent account with DRS, the company then has a permissible purpose to create an inquiry on the consumer’s credit. The Fair Credit Reporting Act (FCRA) is the law that governs inquiries such as these.
Dynamic Recovery Solutions, LLC (DRS) does collect on past due accounts for our clients. Some of these accounts are out of the statute of limitations, which is the time frame a debt can be recovered through litigation or can be reported on a consumer’s credit report. This statute does not abolish a debt, therefore DRS was contacting the consumer to collect it. Being out of the statute of limitations can also explain why the consumer did not see this account on their credit report.
Dynamic Recovery Solutions, LLC (DRS) has no desire to reach out to an individual who does not want contact. The consumer’s account and phone numbers have been marked as cease and desist. If they receive any further contact they can utilize our website, [redacted] as a number may be associated with an account that does not be belong to them.
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordingly. It has been closed in our office and returned to our client, with notation of this complaint. There will be no further collection activity from Dynamic Recovery Solutions, LLC regarding this account.
Sincerely,
[redacted]
Compliance Administrator
Dynamic Recovery Solutions
[redacted]
[redacted]
RE: Revdex.com Case #:[redacted] Good morning [redacted], Dynamic Recovery Solutions, LLC (DRS) is a legitimate third party collection agency that collects on past due accounts for our clients. Customer service is our TOP priority, and our representatives are trained to be professional and follow all...
guidelines required by federal and state laws and regulations. I have personally monitored both phone calls where you spoke to our representatives, and they were more than professional, and polite. Perhaps there was some misunderstanding on your behalf, because I never heard their tone become less than cordial, and I am not positive, but it sounded more like the call dropped rather than you being hung up on by our representative. Dynamic Recovery Solutions would definitely administer disciplinary action when necessary. Dynamic Recovery Solutions acknowledges your dispute, and will handle accordingly. Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordingly. It has been closed in our office and returned to our client. There will be no further contact from Dynamic Recovery Solutions regarding this account. If you have any further questions or concerns, please feel free to contact our Compliance Department. With Best Regards, [redacted] Compliance Auditor [redacted]