[redacted]
"Cambria","serif">
Consumer Operations Director
Revdex.com of the Upstate
North Church Street, Suite C
Greenville, SC
Dear[redacted],
We have read Mr[redacted]'s complaint
and reviewed the account that has been placed with us by our client Dynamic Recovery Solutions (DRS) acknowledges
Mr[redacted] disputes this debt. Per company
policy when a complaint of this nature is received we cease all activity on the
account in our office Per Mr[redacted]'s
request, there will be no further contact from Dynamic Recovery Solutions
In response to Mr[redacted]'s concern about our legitimacy, DRS is a third
party collection agency licensed in all applicable states to collect on past
due accounts for our clients. DRS
always wants to acknowledge any concerns a consumer expresses regarding these
type of matters. If Mr[redacted] has any further
questions or concerns, we encourage him to contact our Chief Compliance Officer
[redacted].com We do apologize for any inconvenience that Mr
[redacted] may have experienced
Regards,
[redacted]
Compliance Representative
RE: [redacted], Complaint ID[redacted]
"">
Dear[redacted],
Dynamic Recovery Solutions, LLC (DRS) is a legitimate collection agency that collects on past due accounts for our clientsCustomer service is our top priority and our representatives are trained to be professional and follow all guidelines required by federal and state laws and regulations. I have personally reviewed these calls, and I sincerely apologize for the behavior of the agents who handled these callsI also apologize for any emotional distress the behavior of the agents may have causedFurther discipline action has been taken for the way the call was handled
Dynamic Recovery Solutions, LLC (DRS) has no desire to reach out to an individual who does not want contactThe consumer's account and phone numbers have been marked as cease and desistIf they receive any further contact they can utilize our website, Dynamicrecovery.com/dispute as a number may be associated with an account that does not be belong to them
Per company policy when a complaint of this nature is received the account is placed in a "cease & desist" status. We have flagged the account accordingly. It has been closed in our office and returned to our client. There will be no further contact with the consumer from Dynamic Recovery Solutions regarding this account
Sincerely,
[redacted]
Compliance Administrator
Dynamic Recovery Solutions
[redacted]
[redacted]
Revdex.com of Upstate South Carolina (Greenville, SC)
""> North Church Street, Suite C
Greenville, SC 29601-
Dear [redacted]
We have read Ms[redacted] complaint and reviewed the
account that has been placed with us by our clientCustomer experience is our
top priority, and we are grateful that MsMs[redacted] has brought this matter to
our attentionWe have entered a request with the credit bureau agencies for
the removal of the trade line in questionIt can take anywhere from thirty to
forty five days for the bureaus to process this request
Per company policy when a complaint of
this nature is received, we cease all activity on the accounts in our office
and the files are returned to our client
If MsMs[redacted] has any further
questions or concerns, we encourage her to contact our Chief Compliance Officer
[redacted]gotodrs.com. We do
apologize for any inconvenience that MsMs[redacted] may have experienced
Regards,
[redacted]
Compliance Representative
May 6,
[redacted]Dispute Resolution Director
class="MsoNormal" "text-align: justify;">Revdex.com of Upstate S.C
North Church Street
Greenville, SC 29601-2164
RE: [redacted], Complaint#[redacted]
Dear [redacted],
Dynamic Recovery Solutions LLC is a collection agency that collects on past due accounts for our clients. In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years. Due to several business exchanges, it is possible that a mistake could have been made.
Customer service is our top priority and our representatives are trained to be professional and follow all guidelines required by federal and state laws and regulations. If the behavior of any of our representatives caused MsSherry any undue emotional stress, I sincerely apologize.
In regards to[redacted] request for a complete refund of $180.75, our records state that a refund request was processed on April 25th, for the full amount of $Two of our representatives spoke with MsSherry on April 25th, to confirm thisIf MsSherry has had any difficulty in receiving the refund, she is more than welcome to contact our Customer Service Department at ([redacted].
Per company policy when a complaint of this nature is received the account is placed in a "cease & desist" status. We have flagged the account accordingly. It has been closed in our office and returned to our client. There will be no further contact with the consumer from Dynamic Recovery Solutions regarding this account.
Sincerely,
[redacted]Compliance Administrator
Dynamic Recovery Solutions
[redacted]
[redacted]
Consumer Operations Director
"margin:0in;margin-bottom:.0001pt">Revdex.com of the Upstate
North Church Street, Suite C
Greenville, SC
Dear [redacted],
We
have read Mr[redacted] complaint and reviewed the account that was associated with
Mr[redacted] phone number([redacted])Dynamic Recovery Solutions acknowledges
that Mr[redacted] is requesting no further contact due to Dynamic Recovery
Solutions reaching his phone number in errorThe account in which Dynamic Recovery Solutions found your phone
number was referred to the company 1/12/by our clientWe can assure Mr
[redacted] he was being contacted in good faith believing it was a
phone number in which we could contact the account holder
Our offices have placed this account in
a closed statusDynamic Recovery Solutions will no longer call or in any way
contact Mr[redacted]We will notify our client If Mr[redacted] has any further questions
or concerns, we encourage her to contact our Chief Compliance Officer [redacted].com. We do apologize for any inconvenience that Mr
[redacted] may have experienced
Regards,
[redacted]
Compliance Representative
March 26,
[redacted]Dispute Resolution Director
Revdex.com of Upstate S.C
class="MsoNormal" "text-align: justify;">North Church Street
Greenville, SC 29601-2164
RE: [redacted]
Dear [redacted]
Dynamic Recovery Solutions, LLC (DRS) is a collection agency that collects on past due accounts for our clients. In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years. Due to several business exchanges, it is possible that a mistake could have been made.
Per company policy when a complaint of this nature is received the account is placed in a "cease & desist" status. We have flagged the account accordingly. It has been closed in our office and returned to our client. There will be no further collection activity from DRS regarding this account.
Sincerely,
Compliance Administrator
Dynamic Recovery Solutions
[redacted]
[redacted]
"Cambria","serif">
Consumer Operations Director
Revdex.com of the Upstate
North Church Street, Suite C
Greenville, SC
Dear[redacted] ,
Thank
you for the opportunity to respond to Ms[redacted]'s complaintDynamic Recovery
Solutions read and investigated the complaintBased on this review, we
contacted Ms[redacted] in good faith that we were reaching out to our customer
Ms
[redacted]'s number was listed on our file as a good point of contact when placed
with DRS for service We are grateful Ms
[redacted] brought to our attention that we reached her in error. Per Ms[redacted]'s request we removed her
telephone number from our system and placed her on our internal do not call
list, on April 25, Dynamic Recovery Solutions will not attempt to contact
Ms[redacted] again. If Ms[redacted] has any further questions or concerns, we
encourage her to contact our Chief Compliance Officer [redacted].comWe do apologize for any inconvenience that Ms[redacted] may have
experienced
Respectfully
yours,
[redacted]
Compliance Representative
[redacted]
"Cambria","serif">
Consumer Operations Director
Revdex.com of the Upstate
North Church Street, Suite C
Greenville, SC
Dear[redacted],
We have read Ms[redacted]'s complaint
and reviewed the account that has been placed with us by our client Dynamic Recovery Solutions (DRS) acknowledges
Ms[redacted] does not want to be contacted by DRS. Per company policy when a complaint of this
nature is received we cease all activity on the account in our office I have placed Ms[redacted] telephone number on
our permanent "Do Not Call" list, there will be no further contact from Dynamic
Recovery Solutions.
DRS is a third party collection agency licensed in all applicable states
to collect on past due accounts for our clients. DRS always wants to acknowledge any
concerns a consumer expresses regarding these type of matters. If Ms[redacted] has any further questions or concerns, we encourage
her to contact our Chief Compliance Officer [redacted].com We do apologize for any inconvenience that Ms
[redacted] may have experienced
Regards,
[redacted]
Compliance Representative
[redacted]
"Cambria","serif">
Consumer Operations Director
Revdex.com of the Upstate
North Church Street, Suite C
Greenville, SC
Dear[redacted],
We have read the complaint Mrs[redacted] filed on behalf
of her husband Anthony [redacted] and reviewed the account that has been placed with
us by our clientDynamic Recovery Solutions acknowledges that Mrs[redacted] is
disputing this account and does not want the tradeline to appear on her
husband's credit report
Per
company policy when a complaint of this nature is received we cease all
activity on the account in our office. In
response to Mrs[redacted] concern
about her husband's credit, DRS handled this account on behalf of its client
and does not report to the credit bureaus. Mr[redacted]'s account will no longer be
serviced in the office of Dynamic Recovery Solutions.
Dynamic Recovery Solutions is a third party collection agency licensed
in all applicable states to collect on past due accounts for our clients. DRS always wants to acknowledge any
concerns a consumer expresses regarding these type of matters. If
Mror Mrs[redacted] has any further questions or concerns, we encourage them to
contact our Chief Compliance Officer [redacted].comWe do apologize for any inconvenience that Mrand Mrs[redacted] may
have experienced
Regards,
[redacted]
Compliance Representative
[redacted]
"Cambria","serif">
Consumer Operations Director
Revdex.com of the Upstate
North Church Street, Suite C
Greenville, SC
Dear [redacted],
We
have read Ms[redacted]'s complaint and reviewed the account that has been placed
with us by our clientDynamic Recovery Solutions acknowledges that Ms[redacted] is disputing this account, and does
not want the tradeline on her credit reportThis account will no longer be serviced
in our officePer company
policy when a complaint of this nature is received we cease all activity on the
accountIn response
to Ms[redacted]'s concern about her credit report, we requested a deletion of the
tradeline February 1, Should media be available on this account we will
send it to Ms[redacted] and there will be no further contact from Dynamic
Recovery Solutions
To address to the consumer's complaint about DRS'
legitimacy Dynamic Recovery Solutions is a licensed third party collection
agency that collects on past due accounts for our clients. Dynamic
Recovery Solutions does not engage in any fraudulent activity to misinform,
abuse, or harass any consumer. DRS always wants to acknowledge any
concerns a consumer expresses regarding these type of mattersIf
Ms[redacted] has any further questions or concerns, we encourage her to contact
our Chief Compliance Officer [redacted].comWe do apologize for any inconvenience that Ms
[redacted] may have experiencedRegards,
[redacted]
Compliance Representative
RE: [redacted], Complaint ID#[redacted]
class="MsoNormal" "text-align: justify;">Dear[redacted]
Dynamic Recovery Solutions, LLC (DRS) is a third party debt collection agency therefore does not have immediate access to the documents requestedA request for the documentation was submitted, and to our knowledge our client does not have the requested documentsTherefore in compliance with the Fair Debt Collection Practices Act (FDCPA) DRS will cease collection effortsWe have flagged the account accordingly. It has been closed in our office and returned to our client
Regarding the statute of limitations or time barred debts; these are still considered valid debtsThe statute of limitations simply is the time frame the original creditor can report a debt to an individual's credit or take legal action against the consumer to retrieve the debtIn this case the original creditor has chosen a third option, which is to sell the debt into collections to recoup their lossesThe below government website goes into further details on what it means for a debt to be time barred, and will corroborate the previous statements.
Source: http://www.consumer.ftc.gov/articles/0117-time-barred-debts
Our records indicate the consumer placed a call to our company on May 16th, During this call, the agent from our company was told that this had been discharged with a Chapter Bankruptcy. Once Dynamic Recovery Solutions, LLC (DRS) was made aware of this, the account was marked closed
Per company policy when a complaint of this nature is received the account is placed in a "cease & desist" statusWe have flagged the account accordingly. It has been closed in our office and returned to our client. There will be no further collection activity from Dynamic Recovery Solutions, LLC regarding this account
Sincerely,
[redacted]
Compliance Administrator
Dynamic Recovery Solutions
[redacted]
March 28,
[redacted]Dispute Resolution Director
class="MsoNormal" "text-align: justify;">Revdex.com of Upstate S.C
North Church Street
Greenville, SC 29601-2164
RE: [redacted]
Dear [redacted],
Dynamic Recovery Solutions, LLC (DRS) is a collection agency that collects on past due accounts for our clients. In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years. Due to several business exchanges, it is possible that a mistake could have been made.
Per company policy when a complaint of this nature is received the account is placed in a "cease & desist" status. We have flagged the account accordingly. It has been closed in our office and returned to our client. There will be no further collection activity from DRS regarding this account.
A full and complete refund has been initiated on 3/28/for [redacted]Any paid in full letter on this debt will now be deemed invalid.
Sincerely,
Compliance Administrator
Dynamic Recovery Solutions
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[redacted]
"">Consumer Operations
Director
Revdex.com of
the Upstate
North Church Street,
Suite C
Greenville, SC
Dear [redacted],
We have read Ms[redacted]'s complaint
and reviewed the account that has been placed with us by our clientDynamic
Recovery Solutions acknowledges that Ms[redacted] is disputing this account and requested
we remove a tradeline from her creditDynamic Recovery Solutions is not reporting on
her credit report; therefore, we are not capable of removing the tradeline in
questionPer company policy when a complaint of this nature is received, we
cease all activity on the account in our officeIf Ms[redacted] has any further
questions or concerns, we encourage her to contact our Chief Compliance Officer
[redacted].com. We
do apologize for any inconvenience that Ms[redacted] may have experiencedRegards,
[redacted]
Compliance Representative
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted],
Upon an AUD control number being provided to me to validate that this request has been made to the credit bureaus, I will find that this resolution is satisfactory to me. Please provide this so I can follow-up accordingly.
Regards,
[redacted]
[redacted]
"Cambria","serif">
Consumer Operations Director
Revdex.com of the Upstate
North Church Street, Suite C
Greenville, SC
Dear[redacted],
We have read Mr[redacted]'s complaint
and reviewed the account that has been placed with us by our clientDynamic
Recovery Solutions acknowledges that Mr[redacted] is disputing this account, and
does not want the tradeline on his credit report
This account will no longer be
serviced in our office.Per
company policy when a complaint of this nature is received we cease all
activity on the account.In
response to Mr[redacted]'s concern about his credit report, Dynamic Recovery
Solutions has not reported on his credit report nor will we report in the
futurePer Mr[redacted]'s request, should media be available on this account we
will send it and there will be no further contact from Dynamic Recovery
Solutions
If Mr[redacted] has any further
questions or concerns, we encourage her to contact our Chief Compliance Officer
[redacted].comWe do apologize for any
inconvenience that Mr[redacted] may have experienced
Regards,
[redacted]
Compliance Representative
RE:[redacted] , Complaint ID# [redacted]
Dear [redacted]
class="MsoNormal" "text-align: justify;"> Dynamic Recovery Solutions, LLC (DRS) is a collection agency that collects on past due accounts for our clientsSome of these accounts are out of the statute of limitations, which is the time frame a debt can be recovered through litigation or can be reported on a consumer's credit report. This statute does not abolish a debt, therefore DRS was contacting the consumer to collect itBeing out of the statute of limitations can also explain why the consumer did not see this account on their credit report
Customer service is our top priority and our representatives are trained to be professional and follow all guidelines required by federal and state laws and regulations. I apologize for the behavior of the agent who handled his call. Further discipline action has been taken for the way the call was handled
Dynamic Recovery Solutions, LLC (DRS) has no desire to reach out to an individual who does not want contactThe consumer's account and phone numbers have been marked as cease and desistIf they receive any further contact they can utilize our website, Dynamicrecovery.com/dispute as a number may be associated with an account that does not be belong to them
Per company policy when a complaint of this nature is received the account is placed in a "cease & desist" statusWe have flagged the account accordingly. It has been closed in our office and returned to our client, with notation of this complaint. There will be no further collection activity from Dynamic Recovery Solutions, LLC regarding this account
[redacted]
Compliance Administrator
Dynamic Recovery Solutions
[redacted]
RE: Revdex.com Case #: [redacted]
Good afternoon [redacted],
"LINE-HEIGHT: 115%">Customer service is our top priority, and we appreciate your bringing this to our attentionTypically, the original creditor will exhaust their collection attempts, and sell the defaulted account to a collection agency like Dynamic Recovery Solutions. In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the yearsDue to several business exchanges, it is possible that a mistake could have been made by erroneously contacting the wrong person, and we sincerely apologize for any inconvenience this may have caused on your behalf. Per company policy when a complaint of this nature is received, the account is placed in a "cease & desist" statusAlso, your account has been CLOSED in our office, and no further contact from Dynamic Recovery Solutions regarding this matter. If you have any further questions or concerns, we encourage you to contact our customer service department at [redacted] or our toll free telephone number at [redacted]
With Best Regards,
[redacted]
Compliance Department
[redacted]%
[redacted]
"Cambria","serif">
Consumer Operations Director
Revdex.com of the Upstate
North Church Street, Suite C
Greenville, SC
Dear[redacted],
We have read Ms[redacted]'s complaint
and reviewed the account that has been placed with us by our clientDynamic
Recovery Solutions acknowledges Ms[redacted] disputes this debt wishes to no
longer be contacted by Dynamic Recovery Solutions Per company policy when a complaint of this
nature is received we cease all activity on the account in our office. Should documentation on this account be
available we will send it to Ms[redacted], and there will be no further contact
from Dynamic Recovery Solutions
In response to Ms[redacted]'s concern with Dynamic Recovery Solutions
legitimacy is a third party collection agency licensed in all applicable states
to collect on past due accounts for our clients. DRS always wants to acknowledge any
concerns a consumer expresses regarding these type of matters. If Ms[redacted] has any further questions or concerns, we
encourage her to contact our Chief Compliance Officer [redacted].comWe do apologize for any inconvenience
that Ms[redacted] may have experienced
Regards,
[redacted]
Compliance Representative
[redacted]
"Cambria","serif">
Consumer Operations Director
Revdex.com of the Upstate
North Church Street, Suite C
Greenville, SC
Dear[redacted],
We have read Mr[redacted]'s complaint
and reviewed the account that has been placed with us by our client Dynamic Recovery Solutions acknowledges that Mr
[redacted] disputes this debt. Per company
policy when a complaint of this nature is received we cease all activity on the
account in our office There will be no
further contact from Dynamic Recovery Solutions
In response to Mr[redacted] concern about his credit, Dynamic Recovery
Solutions has not reported to the credit bureaus, nor will we report anything
in future. Dynamic Recovery Solutions is
a third party collection agency licensed in all applicable states to collect on
past due accounts for our clients. DRS
always wants to acknowledge any concerns a consumer expresses regarding these
type of matters. If Mr[redacted] has any further
questions or concerns, we encourage him to contact our Chief Compliance Officer
[redacted]com We do apologize for any inconvenience that Mr
[redacted] may have experienced
Regards,
[redacted]
Compliance Representative
[redacted]
"Cambria","serif">
Consumer Operations Director
Revdex.com of the Upstate
North Church Street, Suite C
Greenville, SC
Dear[redacted],
We have read Mr[redacted]'s complaint
and reviewed the account that has been placed with us by our client Dynamic Recovery Solutions (DRS) acknowledges
Mr[redacted] disputes this debt. Per company
policy when a complaint of this nature is received we cease all activity on the
account in our office Per Mr[redacted]'s
request, there will be no further contact from Dynamic Recovery Solutions
In response to Mr[redacted]'s concern about our legitimacy, DRS is a third
party collection agency licensed in all applicable states to collect on past
due accounts for our clients. DRS
always wants to acknowledge any concerns a consumer expresses regarding these
type of matters. If Mr[redacted] has any further
questions or concerns, we encourage him to contact our Chief Compliance Officer
[redacted].com We do apologize for any inconvenience that Mr
[redacted] may have experienced
Regards,
[redacted]
Compliance Representative
RE: [redacted], Complaint ID[redacted]
"">
Dear[redacted],
Dynamic Recovery Solutions, LLC (DRS) is a legitimate collection agency that collects on past due accounts for our clientsCustomer service is our top priority and our representatives are trained to be professional and follow all guidelines required by federal and state laws and regulations. I have personally reviewed these calls, and I sincerely apologize for the behavior of the agents who handled these callsI also apologize for any emotional distress the behavior of the agents may have causedFurther discipline action has been taken for the way the call was handled
Dynamic Recovery Solutions, LLC (DRS) has no desire to reach out to an individual who does not want contactThe consumer's account and phone numbers have been marked as cease and desistIf they receive any further contact they can utilize our website, Dynamicrecovery.com/dispute as a number may be associated with an account that does not be belong to them
Per company policy when a complaint of this nature is received the account is placed in a "cease & desist" status. We have flagged the account accordingly. It has been closed in our office and returned to our client. There will be no further contact with the consumer from Dynamic Recovery Solutions regarding this account
Sincerely,
[redacted]
Compliance Administrator
Dynamic Recovery Solutions
[redacted]
[redacted]
Revdex.com of Upstate South Carolina (Greenville, SC)
""> North Church Street, Suite C
Greenville, SC 29601-
Dear [redacted]
We have read Ms[redacted] complaint and reviewed the
account that has been placed with us by our clientCustomer experience is our
top priority, and we are grateful that MsMs[redacted] has brought this matter to
our attentionWe have entered a request with the credit bureau agencies for
the removal of the trade line in questionIt can take anywhere from thirty to
forty five days for the bureaus to process this request
Per company policy when a complaint of
this nature is received, we cease all activity on the accounts in our office
and the files are returned to our client
If MsMs[redacted] has any further
questions or concerns, we encourage her to contact our Chief Compliance Officer
[redacted]gotodrs.com. We do
apologize for any inconvenience that MsMs[redacted] may have experienced
Regards,
[redacted]
Compliance Representative
May 6,
[redacted]Dispute Resolution Director
class="MsoNormal" "text-align: justify;">Revdex.com of Upstate S.C
North Church Street
Greenville, SC 29601-2164
RE: [redacted], Complaint#[redacted]
Dear [redacted],
Dynamic Recovery Solutions LLC is a collection agency that collects on past due accounts for our clients. In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years. Due to several business exchanges, it is possible that a mistake could have been made.
Customer service is our top priority and our representatives are trained to be professional and follow all guidelines required by federal and state laws and regulations. If the behavior of any of our representatives caused MsSherry any undue emotional stress, I sincerely apologize.
In regards to[redacted] request for a complete refund of $180.75, our records state that a refund request was processed on April 25th, for the full amount of $Two of our representatives spoke with MsSherry on April 25th, to confirm thisIf MsSherry has had any difficulty in receiving the refund, she is more than welcome to contact our Customer Service Department at ([redacted].
Per company policy when a complaint of this nature is received the account is placed in a "cease & desist" status. We have flagged the account accordingly. It has been closed in our office and returned to our client. There will be no further contact with the consumer from Dynamic Recovery Solutions regarding this account.
Sincerely,
[redacted]Compliance Administrator
Dynamic Recovery Solutions
[redacted]
[redacted]
Consumer Operations Director
"margin:0in;margin-bottom:.0001pt">Revdex.com of the Upstate
North Church Street, Suite C
Greenville, SC
Dear [redacted],
We
have read Mr[redacted] complaint and reviewed the account that was associated with
Mr[redacted] phone number([redacted])Dynamic Recovery Solutions acknowledges
that Mr[redacted] is requesting no further contact due to Dynamic Recovery
Solutions reaching his phone number in errorThe account in which Dynamic Recovery Solutions found your phone
number was referred to the company 1/12/by our clientWe can assure Mr
[redacted] he was being contacted in good faith believing it was a
phone number in which we could contact the account holder
Our offices have placed this account in
a closed statusDynamic Recovery Solutions will no longer call or in any way
contact Mr[redacted]We will notify our client If Mr[redacted] has any further questions
or concerns, we encourage her to contact our Chief Compliance Officer [redacted].com. We do apologize for any inconvenience that Mr
[redacted] may have experienced
Regards,
[redacted]
Compliance Representative
March 26,
[redacted]Dispute Resolution Director
Revdex.com of Upstate S.C
class="MsoNormal" "text-align: justify;">North Church Street
Greenville, SC 29601-2164
RE: [redacted]
Dear [redacted]
Dynamic Recovery Solutions, LLC (DRS) is a collection agency that collects on past due accounts for our clients. In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years. Due to several business exchanges, it is possible that a mistake could have been made.
Per company policy when a complaint of this nature is received the account is placed in a "cease & desist" status. We have flagged the account accordingly. It has been closed in our office and returned to our client. There will be no further collection activity from DRS regarding this account.
Sincerely,
Compliance Administrator
Dynamic Recovery Solutions
[redacted]
[redacted]
"Cambria","serif">
Consumer Operations Director
Revdex.com of the Upstate
North Church Street, Suite C
Greenville, SC
Dear[redacted] ,
Thank
you for the opportunity to respond to Ms[redacted]'s complaintDynamic Recovery
Solutions read and investigated the complaintBased on this review, we
contacted Ms[redacted] in good faith that we were reaching out to our customer
Ms
[redacted]'s number was listed on our file as a good point of contact when placed
with DRS for service We are grateful Ms
[redacted] brought to our attention that we reached her in error. Per Ms[redacted]'s request we removed her
telephone number from our system and placed her on our internal do not call
list, on April 25, Dynamic Recovery Solutions will not attempt to contact
Ms[redacted] again. If Ms[redacted] has any further questions or concerns, we
encourage her to contact our Chief Compliance Officer [redacted].comWe do apologize for any inconvenience that Ms[redacted] may have
experienced
Respectfully
yours,
[redacted]
Compliance Representative
[redacted]
"Cambria","serif">
Consumer Operations Director
Revdex.com of the Upstate
North Church Street, Suite C
Greenville, SC
Dear[redacted],
We have read Ms[redacted]'s complaint
and reviewed the account that has been placed with us by our client Dynamic Recovery Solutions (DRS) acknowledges
Ms[redacted] does not want to be contacted by DRS. Per company policy when a complaint of this
nature is received we cease all activity on the account in our office I have placed Ms[redacted] telephone number on
our permanent "Do Not Call" list, there will be no further contact from Dynamic
Recovery Solutions.
DRS is a third party collection agency licensed in all applicable states
to collect on past due accounts for our clients. DRS always wants to acknowledge any
concerns a consumer expresses regarding these type of matters. If Ms[redacted] has any further questions or concerns, we encourage
her to contact our Chief Compliance Officer [redacted].com We do apologize for any inconvenience that Ms
[redacted] may have experienced
Regards,
[redacted]
Compliance Representative
[redacted]
"Cambria","serif">
Consumer Operations Director
Revdex.com of the Upstate
North Church Street, Suite C
Greenville, SC
Dear[redacted],
We have read the complaint Mrs[redacted] filed on behalf
of her husband Anthony [redacted] and reviewed the account that has been placed with
us by our clientDynamic Recovery Solutions acknowledges that Mrs[redacted] is
disputing this account and does not want the tradeline to appear on her
husband's credit report
Per
company policy when a complaint of this nature is received we cease all
activity on the account in our office. In
response to Mrs[redacted] concern
about her husband's credit, DRS handled this account on behalf of its client
and does not report to the credit bureaus. Mr[redacted]'s account will no longer be
serviced in the office of Dynamic Recovery Solutions.
Dynamic Recovery Solutions is a third party collection agency licensed
in all applicable states to collect on past due accounts for our clients. DRS always wants to acknowledge any
concerns a consumer expresses regarding these type of matters. If
Mror Mrs[redacted] has any further questions or concerns, we encourage them to
contact our Chief Compliance Officer [redacted].comWe do apologize for any inconvenience that Mrand Mrs[redacted] may
have experienced
Regards,
[redacted]
Compliance Representative
[redacted]
"Cambria","serif">
Consumer Operations Director
Revdex.com of the Upstate
North Church Street, Suite C
Greenville, SC
Dear [redacted],
We
have read Ms[redacted]'s complaint and reviewed the account that has been placed
with us by our clientDynamic Recovery Solutions acknowledges that Ms[redacted] is disputing this account, and does
not want the tradeline on her credit reportThis account will no longer be serviced
in our officePer company
policy when a complaint of this nature is received we cease all activity on the
accountIn response
to Ms[redacted]'s concern about her credit report, we requested a deletion of the
tradeline February 1, Should media be available on this account we will
send it to Ms[redacted] and there will be no further contact from Dynamic
Recovery Solutions
To address to the consumer's complaint about DRS'
legitimacy Dynamic Recovery Solutions is a licensed third party collection
agency that collects on past due accounts for our clients. Dynamic
Recovery Solutions does not engage in any fraudulent activity to misinform,
abuse, or harass any consumer. DRS always wants to acknowledge any
concerns a consumer expresses regarding these type of mattersIf
Ms[redacted] has any further questions or concerns, we encourage her to contact
our Chief Compliance Officer [redacted].comWe do apologize for any inconvenience that Ms
[redacted] may have experiencedRegards,
[redacted]
Compliance Representative
RE: [redacted], Complaint ID#[redacted]
class="MsoNormal" "text-align: justify;">Dear[redacted]
Dynamic Recovery Solutions, LLC (DRS) is a third party debt collection agency therefore does not have immediate access to the documents requestedA request for the documentation was submitted, and to our knowledge our client does not have the requested documentsTherefore in compliance with the Fair Debt Collection Practices Act (FDCPA) DRS will cease collection effortsWe have flagged the account accordingly. It has been closed in our office and returned to our client
Regarding the statute of limitations or time barred debts; these are still considered valid debtsThe statute of limitations simply is the time frame the original creditor can report a debt to an individual's credit or take legal action against the consumer to retrieve the debtIn this case the original creditor has chosen a third option, which is to sell the debt into collections to recoup their lossesThe below government website goes into further details on what it means for a debt to be time barred, and will corroborate the previous statements.
Source: http://www.consumer.ftc.gov/articles/0117-time-barred-debts
Our records indicate the consumer placed a call to our company on May 16th, During this call, the agent from our company was told that this had been discharged with a Chapter Bankruptcy. Once Dynamic Recovery Solutions, LLC (DRS) was made aware of this, the account was marked closed
Per company policy when a complaint of this nature is received the account is placed in a "cease & desist" statusWe have flagged the account accordingly. It has been closed in our office and returned to our client. There will be no further collection activity from Dynamic Recovery Solutions, LLC regarding this account
Sincerely,
[redacted]
Compliance Administrator
Dynamic Recovery Solutions
[redacted]
March 28,
[redacted]Dispute Resolution Director
class="MsoNormal" "text-align: justify;">Revdex.com of Upstate S.C
North Church Street
Greenville, SC 29601-2164
RE: [redacted]
Dear [redacted],
Dynamic Recovery Solutions, LLC (DRS) is a collection agency that collects on past due accounts for our clients. In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years. Due to several business exchanges, it is possible that a mistake could have been made.
Per company policy when a complaint of this nature is received the account is placed in a "cease & desist" status. We have flagged the account accordingly. It has been closed in our office and returned to our client. There will be no further collection activity from DRS regarding this account.
A full and complete refund has been initiated on 3/28/for [redacted]Any paid in full letter on this debt will now be deemed invalid.
Sincerely,
Compliance Administrator
Dynamic Recovery Solutions
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[redacted]
"">Consumer Operations
Director
Revdex.com of
the Upstate
North Church Street,
Suite C
Greenville, SC
Dear [redacted],
We have read Ms[redacted]'s complaint
and reviewed the account that has been placed with us by our clientDynamic
Recovery Solutions acknowledges that Ms[redacted] is disputing this account and requested
we remove a tradeline from her creditDynamic Recovery Solutions is not reporting on
her credit report; therefore, we are not capable of removing the tradeline in
questionPer company policy when a complaint of this nature is received, we
cease all activity on the account in our officeIf Ms[redacted] has any further
questions or concerns, we encourage her to contact our Chief Compliance Officer
[redacted].com. We
do apologize for any inconvenience that Ms[redacted] may have experiencedRegards,
[redacted]
Compliance Representative
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted],
Upon an AUD control number being provided to me to validate that this request has been made to the credit bureaus, I will find that this resolution is satisfactory to me. Please provide this so I can follow-up accordingly.
Regards,
[redacted]
[redacted]
"Cambria","serif">
Consumer Operations Director
Revdex.com of the Upstate
North Church Street, Suite C
Greenville, SC
Dear[redacted],
We have read Mr[redacted]'s complaint
and reviewed the account that has been placed with us by our clientDynamic
Recovery Solutions acknowledges that Mr[redacted] is disputing this account, and
does not want the tradeline on his credit report
This account will no longer be
serviced in our office.Per
company policy when a complaint of this nature is received we cease all
activity on the account.In
response to Mr[redacted]'s concern about his credit report, Dynamic Recovery
Solutions has not reported on his credit report nor will we report in the
futurePer Mr[redacted]'s request, should media be available on this account we
will send it and there will be no further contact from Dynamic Recovery
Solutions
If Mr[redacted] has any further
questions or concerns, we encourage her to contact our Chief Compliance Officer
[redacted].comWe do apologize for any
inconvenience that Mr[redacted] may have experienced
Regards,
[redacted]
Compliance Representative
RE:[redacted] , Complaint ID# [redacted]
Dear [redacted]
class="MsoNormal" "text-align: justify;"> Dynamic Recovery Solutions, LLC (DRS) is a collection agency that collects on past due accounts for our clientsSome of these accounts are out of the statute of limitations, which is the time frame a debt can be recovered through litigation or can be reported on a consumer's credit report. This statute does not abolish a debt, therefore DRS was contacting the consumer to collect itBeing out of the statute of limitations can also explain why the consumer did not see this account on their credit report
Customer service is our top priority and our representatives are trained to be professional and follow all guidelines required by federal and state laws and regulations. I apologize for the behavior of the agent who handled his call. Further discipline action has been taken for the way the call was handled
Dynamic Recovery Solutions, LLC (DRS) has no desire to reach out to an individual who does not want contactThe consumer's account and phone numbers have been marked as cease and desistIf they receive any further contact they can utilize our website, Dynamicrecovery.com/dispute as a number may be associated with an account that does not be belong to them
Per company policy when a complaint of this nature is received the account is placed in a "cease & desist" statusWe have flagged the account accordingly. It has been closed in our office and returned to our client, with notation of this complaint. There will be no further collection activity from Dynamic Recovery Solutions, LLC regarding this account
[redacted]
Compliance Administrator
Dynamic Recovery Solutions
[redacted]
RE: Revdex.com Case #: [redacted]
Good afternoon [redacted],
"LINE-HEIGHT: 115%">Customer service is our top priority, and we appreciate your bringing this to our attentionTypically, the original creditor will exhaust their collection attempts, and sell the defaulted account to a collection agency like Dynamic Recovery Solutions. In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the yearsDue to several business exchanges, it is possible that a mistake could have been made by erroneously contacting the wrong person, and we sincerely apologize for any inconvenience this may have caused on your behalf. Per company policy when a complaint of this nature is received, the account is placed in a "cease & desist" statusAlso, your account has been CLOSED in our office, and no further contact from Dynamic Recovery Solutions regarding this matter. If you have any further questions or concerns, we encourage you to contact our customer service department at [redacted] or our toll free telephone number at [redacted]
With Best Regards,
[redacted]
Compliance Department
[redacted]%
[redacted]
"Cambria","serif">
Consumer Operations Director
Revdex.com of the Upstate
North Church Street, Suite C
Greenville, SC
Dear[redacted],
We have read Ms[redacted]'s complaint
and reviewed the account that has been placed with us by our clientDynamic
Recovery Solutions acknowledges Ms[redacted] disputes this debt wishes to no
longer be contacted by Dynamic Recovery Solutions Per company policy when a complaint of this
nature is received we cease all activity on the account in our office. Should documentation on this account be
available we will send it to Ms[redacted], and there will be no further contact
from Dynamic Recovery Solutions
In response to Ms[redacted]'s concern with Dynamic Recovery Solutions
legitimacy is a third party collection agency licensed in all applicable states
to collect on past due accounts for our clients. DRS always wants to acknowledge any
concerns a consumer expresses regarding these type of matters. If Ms[redacted] has any further questions or concerns, we
encourage her to contact our Chief Compliance Officer [redacted].comWe do apologize for any inconvenience
that Ms[redacted] may have experienced
Regards,
[redacted]
Compliance Representative
[redacted]
"Cambria","serif">
Consumer Operations Director
Revdex.com of the Upstate
North Church Street, Suite C
Greenville, SC
Dear[redacted],
We have read Mr[redacted]'s complaint
and reviewed the account that has been placed with us by our client Dynamic Recovery Solutions acknowledges that Mr
[redacted] disputes this debt. Per company
policy when a complaint of this nature is received we cease all activity on the
account in our office There will be no
further contact from Dynamic Recovery Solutions
In response to Mr[redacted] concern about his credit, Dynamic Recovery
Solutions has not reported to the credit bureaus, nor will we report anything
in future. Dynamic Recovery Solutions is
a third party collection agency licensed in all applicable states to collect on
past due accounts for our clients. DRS
always wants to acknowledge any concerns a consumer expresses regarding these
type of matters. If Mr[redacted] has any further
questions or concerns, we encourage him to contact our Chief Compliance Officer
[redacted]com We do apologize for any inconvenience that Mr
[redacted] may have experienced
Regards,
[redacted]
Compliance Representative