Hello I am writing to you today to let you know about a customer service issue at the Walmart Store at E Exposition Avenue Aurora, CO
I ordered Airbed Mattresses from walmart.com in 3/ Order: XXXXXXXXXXXXX It said nowhere online that I would have to return them in days after purchase if I wanted a full refundWhen I came to the customer pick up area on 3/16/at the store in Aurora at XXXXX E Exposition Avenue, Aurora, CO 80012, Store number: I was told that one of the mattresses orders was canceled and shipped backI did get an answer why and they said something as credit card issueI did get a refund on a air mattress but it was a refund for the Queen Air mattressHowever, the full air mattress was the one shipped backThe Queen air mattress was the one I took home and thought I would needI picked up my Queen Air mattress and went ahead and bought a new full air mattress that I was able to find on the rackThe full bed air mattress sku number
Incomplete battery replacement service at Walmart located Cleveland Blvd, Caldwell, ID Wires were not secured properly to battery terminal
SERVICE INCOMPLETE & POOR CUSTOMER SERVICE
On June 13th I purchased a battery and installation at Walmart located at Cleveland BlvdThe installation/replacement was performed by Walmart associates at the Auto Center
While waiting for the installation associates asked me to step into the shopThey showed me that they had difficulty removing a wire from a terminalI asked them why they are showing meI'm the customer and paying them to replace itOne of the associates responded: "well this is Walmart what do you expect?"
6/26/16:
days after they replaced the battery I opened the hood to check the oil and noticed both wire leads were not secured properlyThe copper lead of each wire was touching the terminal but not secured or even attachedI will attach pictures to clarifyThe pictures are time stampedRight click the file, select properties, and select the details tab to see when it was taken (6/26/16)
I was busy with work and life to drive back to Walmart that day and have them correct their incomplete installation/mistakeI work M-F 6am-4:30pm
I also did not feel confident in their serviceBecause it was a hazard to my safety and vehicle my father and I repaired it the same day (6/26/16).I decided I would call Walmart to complain at a date that is convenient for me
7/15/16:
I called Walmart located in Caldwell and spoke with the store manager *** *** and the Auto Deptmanager *** (last name unknown)*** said she would call me back after she looked at my work orderhour later *** called and said he could not find any informationI had the receipt and work order and was reading the information to him over the phoneRegardless he could not find any record of work performed on my vehicle in their systemAfter minutes I asked to speak with *** again and she successfully found the information/record on my work order
She asked me what I expected and I told her I expect a refund and/or an apologyInstead of offering a resolution she rhetorically asked: "why did you wait month to call if it was such a big deal?"I told her I am the customer and it was more convenient for meI fixed the terminal and prioritized my scheduleI had the receipt and work orderIt shouldn't matter if it was day, week, or monthI asked if there was someone else I can talk to and she said no with no explanationI called corporate and they provided the district managers phone numberI'm expecting a call from him
Though I suffered no damages the incident caused stress,frustration, and time wastedIt was a hazard to my safety and my vehicle
Failure to repair my TV after multiple repair attempts
TV IS A HISENSE 55" MODEL 55K610GWN, SERIAL #55GXXXXXXHXXXXX PURCHASED 10/17/ PURCHASED WALMART PRODUCT CARE PLAN W/3YR EXTENDED WARRANTY
July 24, 2016, the TV started intermittently not allowing the SmartTV apps to come onIt also would not turn offWe had to unplug the TV from the electrical outlet to turn it off
FIRST REPAIR REQUEST CLAIM #XXXXXXXX X/25/
*** TV & Video, Dallas, TX, picked up our TV on 8/3/ It was returned to us 8/16/ The tech said they had replaced all of the three parts that could be replaced Later that evening the TV begin to have the same problems it was having before
SECOND REPAIR REQUEST CLAIM #XXXXXXXX X/17/
The tech from *** TV came on 8/30/and replaced the same parts that were replaced beforeBefore he left, the sound on the TV went out He had to turn the TV off then back on in order to get the sound to work As the day went on, the TV begin to interm
*** value sliced peaches where dark brown when can was opened this happened with 6cans best used by 7/24/inside of can was all black and some
All cans of *** *** sliced peaches that I opened where dark brown the inside of can was black and some white I had to throw them all out the can reads best by 7/24/
The # on top of can are W2y h 4200/bar code reads 0-7874237058-the label says you need the package and the receipt which I don't have the receipt who would think that would ever be needed I fell that Walmart should refund my money as they are not cheap to by and really bad when you have to trash the food that is needed
And yes I did pay cash this happened at the store in Abilene Texas on Southwest Drive I have brought food their lots of time and if something was wrong I would just throw it out and say nothing but really this is enough it really makes you think about buying food their but I'm sure they will not do anything
if you take anyt
I discontinued my service with family mobile, also known as T-mobile on June 18th due to the fact there were many days where I had no connection between the hours of to I had gone to Walmart several times last year suring the summer and they reformatted my phoneThe same problem began again this spring in MayI would lose connection in my home and be without a phoneI had in the past a dial up phone for back up but cancelled this a few months agoSince the service was unreliable I change to another companyMy next bill was due on June 23rd however I had cancelled before thenI received a bill in the mail for I called the company on July 1st and I was told that I owed plus another even though my payments have always been on time and there is no contractI told the gentleman at family mobile about the problems and he said ?Well you still had some service because I can see you made some calls and had text.?He also told me that the bills were from
I want a refund for unopened , unused products
Walmart refused to return and it's not in their policy
On 6/4/I bought drug test with my debit card, the male cashier did not tell me anything about not returnableAnd it is not in their written policy at the customer service counter, the cashier looked into it on 6/5/That night while confronting my family members they began telling the truth so no longer had a use for themOn 6/5/I went back to return the sealed unopened tests, and I was refusedThis was over $I had planned on using for groceries while I was in the store
Now what am I supposed to do?
wal mart store in chula vista ca (eastlake)
An emplyee at this store delegated a task to a customer,The cashier had asked me rudely to put the gallon of milk I purchased in the bag, "you can put the milk in the bag yourself" then walked away
Spoke with customer service in the store and Manager re: issue
Had taken my truck to get tires on rimsThey had scratched and damaged rimThey admitted to fault still waiting for payment
Went to Walmart Aug 20,bought tires from there had them installed guys stopped working and was staring at the tire on the machineThey told there managerThen they came and got me and took me out thereAnd said there machine wasn't working rightAlso that they could not do my size of wheelAt that point I noticed that they gouged and scratched my rimThey claimed that they did not do itAnd that I must of did it some howI told them that none of my rims have any gouges or scratches on themThey franticly looked at the rest of the rims and could not find any marks on themAt that point I asked for the store manager and she said she that she doesn't know anything about tires and rimsThat she will have to believe what her employees sayAt that point I called the policeAnd when he arrivedHe even told me that it is plain to see that they had c
We have had multiple issues with our tax exempt card We are a 501corganization No one seems to be able to offer any explanation The items are common business items that in the past have been exempt from sales taxes such as paper, cleaning supplies etc Further, no one at customer service seems to know what to do The receipt says to call the 800-WALMART number but that is an automated menu, without any selection for tax exempt It is not helpful at all
Purchased cell phone with year extended service plan 04/when the phone stopped working as it should took phone to Covington store Employee hand phone back with the explanation not Walmart problem contact *** then contacted Walmart care plan explanation not there problem contact straight talk My dealings with Walmart are finished
We bought a brand new set of tires for our vehicle and wasnt offered a warranty, assuming it came with the purchaseWithin a month we received an irreparable flatWent to Wal Mart to get it fixed and found we didn't have a warranty on the brand new set of tires, and we're never offered to purchase oneNow, I have to buy another set of brand new tires because they took advantage of my wife's knowledge and sold her a cheap knockoff when I was willing to pay top dollar for a reliable tire
I love this Wal-Mart! I always come here with Sebastian one of my chihuahua mixes and I always get positive vibes! Recently my mom came down from Philadelphia and I just got Thomas my month old chiweenie/Pom mix he's only 2lbsService dog in the making for seizuresI was excited to take my mom here because it's huge and they have such a great seasonal selection! We walk in and I'm all excited! On January 1, at 4:06pm as soon as we walk in misses Lida the front greeter gave me attitude about him and what the new policies were and I was shocked because no one ever bothers me and Sebastian and he's like 14lbs compared to my 2lb little dogI ignored her rudeness and I told my mom okay get me a collar and leash so we can follow their proceduresI listened very well to miss lida I did what she asked even though she was a rude greeterI walk in again and this time I'm proper and have Thomas on a leash but not walking because he's too smallSo then a guy follows us around the store and mom is way uncomfortable! I'm feeling regular and a customer was so excited to see Thomas and say hello but then the guy cuts in between also being rude and says I have to put Thomas on the floor! I said I listened to everything Lida had to say and now you're following us and harassing us about me putting him on the floor? And the other customer was livid and upset how it happenedMy mom did not like this visit what so ever and I got emotional a little bit because I was so happy to bring her to this specific Walmart because we like to shopWe didn't bother anyone and I listened and followed your new policy and still got harassed! I'm sorry but I don't think I'll go there anymore no matter how excited I am to drive by
Refund for DVD Portable Player deniedI purchased a portable DVD player on August 5, for approximately $not including tax at Walmart Store On August 21, 2016, I attempted to return the DVD player at the same WalMart Store (00277) cause the sound quality is extremely poorThe Customer Service representative who I presume her operator number is (000177) from the receipt stated that item was day outside of refund timeframe and that she would need to get a manager to override the exceptionShe contacted a manager named ***, CSM, and attempted to get him to make the override and he informed her it was outside of the return periodShe apologized to me and so not to hold up the line at customer care, I told her to go ahead and handle the other customers and I waited to speak with this manager after he returnedHe knew I was waiting to speak with him and he did not return for another minutesSo I asked this manager *** to show me on my receipt where it tells the consumer this item is only valid for returns until a specified time periodHe stated its not on the receipt and he pointed to the small return policy at the registerAlso there is a huge return policy display behind customer care that states days refund/returnHe also stated that I could find it online as wellSo I asked ***, if the cashier clerks are trained to let consumers know of the specific exclusions that apply to returns for electronics, etcHe stated he did not knowI informed him that the cashier never stated that this item was only returnable within a specified frameIf you look at the receipt from Walmart which I can *** as exhibit A, it does not state on the front or back of receipt, the return policy that Walmart states consumers should knowAs Exhibit B, I can submit my Target receipt, which not only states the return date on the top of receipt but also the return date for electronic items under each item you purchaseFurthermore on the back of the Target receipt it states the return policy as well as the url to goto and view the full Target return policyWalmart by telling consumers they have to view the return policy online is not geared for customer satisfactionWhat if consumers don't have access to internet, low income families, elderly, etc, what are we saying to this specific demographic part of societyI asked *** one last time since I was only a day outside the exchange period would he take the returnHe stated NOI informed him that they must have done it before cause otherwise the cashier would not have even requested a manager to override the exception if it wasn't done beforeWell, I would like a full refund of this merchandise
Your Desired Resolution:
Full refund including sales tax of this merchandise$plus tax
THIS LINE WAS SHUT OFF DUE TO NON PAYMENTI DIDN'T REALIZE THAT I HAD TO CANCEL THE LINESO WHEN I RECIEVED ANOTHER BILL I CALLED ON 5/6/AND WAS FURIOUS THAT I RECEIVED ANOTHER BILLI MADE IT VERY CLEAR AT THAT TIME I DID NOT WANT SERVICE ANYMORE AND DO NOT SEND ME ANOTHER BILLMY CANCELLATION OCCURED ON 5/6/
Account_Number: XXX-XXX-XXXX
I recently purchased the gigabytes of 4G data Family Mobile prepaid plan for my cell phoneThe data stopped working after one week of service, and I subsequently called customer service multiple times and followed their troubleshooting instructions, but none of them workedThe data has since stayed on 2G, and I have been unable to use any of the functions data makes available, and this has hindered my daily life and my businessI completely rely on the data on a day-to-day basisFamily Mobile customer service gave me the email address for customer relations, and I wrote them an email asking for recompense for this ongoing issue, and customer relations disrespectfully and curtly responded by saying they could not give me a refund and to pay my billThere is no reason to pay my bill if my data is not workingThe second customer service representative I had spoken to stated that he would forward this problem to Family Mobile engineers, and they would contact me, and they never co
Did not perform Tire rotation and wheel balancing on tire purchased on 12/and has been only mile driven on car
I have purchased and install tire from this Walmart on 12/and also purchased life time tire rotation and wheel balancing my wife went to do tire rotation and wheel balancing today to this store and they refused to do it said that u need new tires They did this before to me and trying to sell me new tire then I told them this tire are only one year old drove only mile and if they are bad that means the product u sale to me which suppose to last mile getting bad in mile means they are sailing bad product so he did tire rotation during that incidence now today when my wife went to do tire rotation they did same thing and refused to do tire rotation and told her to by new tires which means they are cheating there customer by collecting money for tire rotation and wheel balancing and when it comes to perform services they says its
I had a horrible time at Walmart #in Tampa, FLIt seems every time I come into that store I am being harassed about my purchasesToday I left the store and as soon as I got to the exit I was ask to show my receipt for items I boughtI didn't have many items but there was another gentlemen that left the store before and then another gentlemen that left after me never had to show their receiptNow those gentlemen were white individuals and I am African AmericanI am beginning to think that store discriminateWell I don't think, I KNOW THAT THEY ARE!!!! This is not the way Walmart should be ranI am horribly disgusted!!! Just last week when I was in there a store associate argued me up and down to state I did not pay for my water because she didn't see it on the scan but it was listed as "Aquafina" and not "water" so the store associate again harassed me to see my receiptTOTALLY UNACCEPTABLE!!!! I tried reporting these issues today to a manager but no one came and picked up the line for over minutes!!! Again UNACCEPTABLE!!!
TV Damage with protection plan - no help and horrible customer service with a different story every time I call
I bought a TV about months ago for my new home Due to unforeseen circumstances I just moved into the home on 10/ The TV I purchased was in a room by its self in a dry safe location When I opened the box to put the TV in my new home the TV screen was crackedI even bought the 3-year warranty plan and they told everything was covered including cracked screens I took it back to the Walmart store and they said "there is nothing they can do but it does look like it was cracked from when it was bought." I reached out to Assurion who does the warranties and they said they can't help me I then reached out to LG and they said they can't help either and to call Walmart I called Walmart on 10/and the employee names *** or *** and he stated that my case made a good claim and he will report it to higher up for review for a replacement TV I was told I would here
On Tuesday July 4, 2017, around 12pm, I went with my 12-year granddaughter to do some groceries as well as to pick up some folding chairs to the evening fireworks, I purchased 2- oversize chairs for $and 2- small chairs for After my purchased I stopped at McDonald to pick up lunch to take home I left my granddaughter at the entrance and while I was ordering the foodOnce I was done ordering I got close my granddaughter stated that the lady from Walmart in the standing in the entrance was looking at her she causing my granddaughter to feel very uncomfortableI looked at her and caught her looking at my cart at the same time my order was calledAs I was leaving Walmart store in Garland, from George Bush Turnpike the lady employed by Walmart approached me in a very rude manner and in loud voice asked for my receipt which I asked her why she is not asking others customer just meNo response from the employeeI gave her my receipts and in loud voice she proceeds to say I just only pay for folding chairs not Accusing me like if I was a thief what an unnecessary embarrassment in front of a 12-year child to see her grandmother being accused of stealing chairsI am a profession career oriented person, attached is my business card as well as a copy of my receiptI asked the lady to call the Store Manager which she did I follow her and spoke with store Manager and another guy named *** communicating them of lack of training the embarrassment in from of my granddaughter I asked for the last name of the old lady since her named tag was *** they informed me they were not allow to provide her last name*** and the other manager stated they were going to talk to her and send to the other entranceWalmart should send this old lady or better yet hire a professional security officer to do a better job vshiring an old lady playing security office on a $an hour, on top of it allowing uneducated old lady to do a job that clearly is not up to her speed and allowing such person to represent Walmart with a high liability for a lawsuit; which I'm planning to pursue due to lack of training properly Walmart employees
Walmart Pharmacy tried to collect $for a prescription that I purchased one mile from the store for $
If that isn't criminal it is very close
I actually found another store that would have charged $
This store is in McKinney, Tx on Lake Forest
Hello I am writing to you today to let you know about a customer service issue at the Walmart Store at E Exposition Avenue Aurora, CO
I ordered Airbed Mattresses from walmart.com in 3/ Order: XXXXXXXXXXXXX It said nowhere online that I would have to return them in days after purchase if I wanted a full refundWhen I came to the customer pick up area on 3/16/at the store in Aurora at XXXXX E Exposition Avenue, Aurora, CO 80012, Store number: I was told that one of the mattresses orders was canceled and shipped backI did get an answer why and they said something as credit card issueI did get a refund on a air mattress but it was a refund for the Queen Air mattressHowever, the full air mattress was the one shipped backThe Queen air mattress was the one I took home and thought I would needI picked up my Queen Air mattress and went ahead and bought a new full air mattress that I was able to find on the rackThe full bed air mattress sku number
Incomplete battery replacement service at Walmart located Cleveland Blvd, Caldwell, ID Wires were not secured properly to battery terminal
SERVICE INCOMPLETE & POOR CUSTOMER SERVICE
On June 13th I purchased a battery and installation at Walmart located at Cleveland BlvdThe installation/replacement was performed by Walmart associates at the Auto Center
While waiting for the installation associates asked me to step into the shopThey showed me that they had difficulty removing a wire from a terminalI asked them why they are showing meI'm the customer and paying them to replace itOne of the associates responded: "well this is Walmart what do you expect?"
6/26/16:
days after they replaced the battery I opened the hood to check the oil and noticed both wire leads were not secured properlyThe copper lead of each wire was touching the terminal but not secured or even attachedI will attach pictures to clarifyThe pictures are time stampedRight click the file, select properties, and select the details tab to see when it was taken (6/26/16)
I was busy with work and life to drive back to Walmart that day and have them correct their incomplete installation/mistakeI work M-F 6am-4:30pm
I also did not feel confident in their serviceBecause it was a hazard to my safety and vehicle my father and I repaired it the same day (6/26/16).I decided I would call Walmart to complain at a date that is convenient for me
7/15/16:
I called Walmart located in Caldwell and spoke with the store manager *** *** and the Auto Deptmanager *** (last name unknown)*** said she would call me back after she looked at my work orderhour later *** called and said he could not find any informationI had the receipt and work order and was reading the information to him over the phoneRegardless he could not find any record of work performed on my vehicle in their systemAfter minutes I asked to speak with *** again and she successfully found the information/record on my work order
She asked me what I expected and I told her I expect a refund and/or an apologyInstead of offering a resolution she rhetorically asked: "why did you wait month to call if it was such a big deal?"I told her I am the customer and it was more convenient for meI fixed the terminal and prioritized my scheduleI had the receipt and work orderIt shouldn't matter if it was day, week, or monthI asked if there was someone else I can talk to and she said no with no explanationI called corporate and they provided the district managers phone numberI'm expecting a call from him
Though I suffered no damages the incident caused stress,frustration, and time wastedIt was a hazard to my safety and my vehicle
Failure to repair my TV after multiple repair attempts
TV IS A HISENSE 55" MODEL 55K610GWN, SERIAL #55GXXXXXXHXXXXX PURCHASED 10/17/ PURCHASED WALMART PRODUCT CARE PLAN W/3YR EXTENDED WARRANTY
July 24, 2016, the TV started intermittently not allowing the SmartTV apps to come onIt also would not turn offWe had to unplug the TV from the electrical outlet to turn it off
FIRST REPAIR REQUEST CLAIM #XXXXXXXX X/25/
*** TV & Video, Dallas, TX, picked up our TV on 8/3/ It was returned to us 8/16/ The tech said they had replaced all of the three parts that could be replaced Later that evening the TV begin to have the same problems it was having before
SECOND REPAIR REQUEST CLAIM #XXXXXXXX X/17/
The tech from *** TV came on 8/30/and replaced the same parts that were replaced beforeBefore he left, the sound on the TV went out He had to turn the TV off then back on in order to get the sound to work As the day went on, the TV begin to interm
*** value sliced peaches where dark brown when can was opened this happened with 6cans best used by 7/24/inside of can was all black and some
All cans of *** *** sliced peaches that I opened where dark brown the inside of can was black and some white I had to throw them all out the can reads best by 7/24/
The # on top of can are W2y h 4200/bar code reads 0-7874237058-the label says you need the package and the receipt which I don't have the receipt who would think that would ever be needed I fell that Walmart should refund my money as they are not cheap to by and really bad when you have to trash the food that is needed
And yes I did pay cash this happened at the store in Abilene Texas on Southwest Drive I have brought food their lots of time and if something was wrong I would just throw it out and say nothing but really this is enough it really makes you think about buying food their but I'm sure they will not do anything
if you take anyt
I discontinued my service with family mobile, also known as T-mobile on June 18th due to the fact there were many days where I had no connection between the hours of to I had gone to Walmart several times last year suring the summer and they reformatted my phoneThe same problem began again this spring in MayI would lose connection in my home and be without a phoneI had in the past a dial up phone for back up but cancelled this a few months agoSince the service was unreliable I change to another companyMy next bill was due on June 23rd however I had cancelled before thenI received a bill in the mail for I called the company on July 1st and I was told that I owed plus another even though my payments have always been on time and there is no contractI told the gentleman at family mobile about the problems and he said ?Well you still had some service because I can see you made some calls and had text.?He also told me that the bills were from
I want a refund for unopened , unused products
Walmart refused to return and it's not in their policy
On 6/4/I bought drug test with my debit card, the male cashier did not tell me anything about not returnableAnd it is not in their written policy at the customer service counter, the cashier looked into it on 6/5/That night while confronting my family members they began telling the truth so no longer had a use for themOn 6/5/I went back to return the sealed unopened tests, and I was refusedThis was over $I had planned on using for groceries while I was in the store
Now what am I supposed to do?
wal mart store in chula vista ca (eastlake)
An emplyee at this store delegated a task to a customer,The cashier had asked me rudely to put the gallon of milk I purchased in the bag, "you can put the milk in the bag yourself" then walked away
Spoke with customer service in the store and Manager re: issue
Had taken my truck to get tires on rimsThey had scratched and damaged rimThey admitted to fault still waiting for payment
Went to Walmart Aug 20,bought tires from there had them installed guys stopped working and was staring at the tire on the machineThey told there managerThen they came and got me and took me out thereAnd said there machine wasn't working rightAlso that they could not do my size of wheelAt that point I noticed that they gouged and scratched my rimThey claimed that they did not do itAnd that I must of did it some howI told them that none of my rims have any gouges or scratches on themThey franticly looked at the rest of the rims and could not find any marks on themAt that point I asked for the store manager and she said she that she doesn't know anything about tires and rimsThat she will have to believe what her employees sayAt that point I called the policeAnd when he arrivedHe even told me that it is plain to see that they had c
We have had multiple issues with our tax exempt card We are a 501corganization No one seems to be able to offer any explanation The items are common business items that in the past have been exempt from sales taxes such as paper, cleaning supplies etc Further, no one at customer service seems to know what to do The receipt says to call the 800-WALMART number but that is an automated menu, without any selection for tax exempt It is not helpful at all
Purchased cell phone with year extended service plan 04/when the phone stopped working as it should took phone to Covington store Employee hand phone back with the explanation not Walmart problem contact *** then contacted Walmart care plan explanation not there problem contact straight talk My dealings with Walmart are finished
We bought a brand new set of tires for our vehicle and wasnt offered a warranty, assuming it came with the purchaseWithin a month we received an irreparable flatWent to Wal Mart to get it fixed and found we didn't have a warranty on the brand new set of tires, and we're never offered to purchase oneNow, I have to buy another set of brand new tires because they took advantage of my wife's knowledge and sold her a cheap knockoff when I was willing to pay top dollar for a reliable tire
I love this Wal-Mart! I always come here with Sebastian one of my chihuahua mixes and I always get positive vibes! Recently my mom came down from Philadelphia and I just got Thomas my month old chiweenie/Pom mix he's only 2lbsService dog in the making for seizuresI was excited to take my mom here because it's huge and they have such a great seasonal selection! We walk in and I'm all excited! On January 1, at 4:06pm as soon as we walk in misses Lida the front greeter gave me attitude about him and what the new policies were and I was shocked because no one ever bothers me and Sebastian and he's like 14lbs compared to my 2lb little dogI ignored her rudeness and I told my mom okay get me a collar and leash so we can follow their proceduresI listened very well to miss lida I did what she asked even though she was a rude greeterI walk in again and this time I'm proper and have Thomas on a leash but not walking because he's too smallSo then a guy follows us around the store and mom is way uncomfortable! I'm feeling regular and a customer was so excited to see Thomas and say hello but then the guy cuts in between also being rude and says I have to put Thomas on the floor! I said I listened to everything Lida had to say and now you're following us and harassing us about me putting him on the floor? And the other customer was livid and upset how it happenedMy mom did not like this visit what so ever and I got emotional a little bit because I was so happy to bring her to this specific Walmart because we like to shopWe didn't bother anyone and I listened and followed your new policy and still got harassed! I'm sorry but I don't think I'll go there anymore no matter how excited I am to drive by
Refund for DVD Portable Player deniedI purchased a portable DVD player on August 5, for approximately $not including tax at Walmart Store On August 21, 2016, I attempted to return the DVD player at the same WalMart Store (00277) cause the sound quality is extremely poorThe Customer Service representative who I presume her operator number is (000177) from the receipt stated that item was day outside of refund timeframe and that she would need to get a manager to override the exceptionShe contacted a manager named ***, CSM, and attempted to get him to make the override and he informed her it was outside of the return periodShe apologized to me and so not to hold up the line at customer care, I told her to go ahead and handle the other customers and I waited to speak with this manager after he returnedHe knew I was waiting to speak with him and he did not return for another minutesSo I asked this manager *** to show me on my receipt where it tells the consumer this item is only valid for returns until a specified time periodHe stated its not on the receipt and he pointed to the small return policy at the registerAlso there is a huge return policy display behind customer care that states days refund/returnHe also stated that I could find it online as wellSo I asked ***, if the cashier clerks are trained to let consumers know of the specific exclusions that apply to returns for electronics, etcHe stated he did not knowI informed him that the cashier never stated that this item was only returnable within a specified frameIf you look at the receipt from Walmart which I can *** as exhibit A, it does not state on the front or back of receipt, the return policy that Walmart states consumers should knowAs Exhibit B, I can submit my Target receipt, which not only states the return date on the top of receipt but also the return date for electronic items under each item you purchaseFurthermore on the back of the Target receipt it states the return policy as well as the url to goto and view the full Target return policyWalmart by telling consumers they have to view the return policy online is not geared for customer satisfactionWhat if consumers don't have access to internet, low income families, elderly, etc, what are we saying to this specific demographic part of societyI asked *** one last time since I was only a day outside the exchange period would he take the returnHe stated NOI informed him that they must have done it before cause otherwise the cashier would not have even requested a manager to override the exception if it wasn't done beforeWell, I would like a full refund of this merchandise
Your Desired Resolution:
Full refund including sales tax of this merchandise$plus tax
THIS LINE WAS SHUT OFF DUE TO NON PAYMENTI DIDN'T REALIZE THAT I HAD TO CANCEL THE LINESO WHEN I RECIEVED ANOTHER BILL I CALLED ON 5/6/AND WAS FURIOUS THAT I RECEIVED ANOTHER BILLI MADE IT VERY CLEAR AT THAT TIME I DID NOT WANT SERVICE ANYMORE AND DO NOT SEND ME ANOTHER BILLMY CANCELLATION OCCURED ON 5/6/
Account_Number: XXX-XXX-XXXX
I recently purchased the gigabytes of 4G data Family Mobile prepaid plan for my cell phoneThe data stopped working after one week of service, and I subsequently called customer service multiple times and followed their troubleshooting instructions, but none of them workedThe data has since stayed on 2G, and I have been unable to use any of the functions data makes available, and this has hindered my daily life and my businessI completely rely on the data on a day-to-day basisFamily Mobile customer service gave me the email address for customer relations, and I wrote them an email asking for recompense for this ongoing issue, and customer relations disrespectfully and curtly responded by saying they could not give me a refund and to pay my billThere is no reason to pay my bill if my data is not workingThe second customer service representative I had spoken to stated that he would forward this problem to Family Mobile engineers, and they would contact me, and they never co
Did not perform Tire rotation and wheel balancing on tire purchased on 12/and has been only mile driven on car
I have purchased and install tire from this Walmart on 12/and also purchased life time tire rotation and wheel balancing my wife went to do tire rotation and wheel balancing today to this store and they refused to do it said that u need new tires They did this before to me and trying to sell me new tire then I told them this tire are only one year old drove only mile and if they are bad that means the product u sale to me which suppose to last mile getting bad in mile means they are sailing bad product so he did tire rotation during that incidence now today when my wife went to do tire rotation they did same thing and refused to do tire rotation and told her to by new tires which means they are cheating there customer by collecting money for tire rotation and wheel balancing and when it comes to perform services they says its
I had a horrible time at Walmart #in Tampa, FLIt seems every time I come into that store I am being harassed about my purchasesToday I left the store and as soon as I got to the exit I was ask to show my receipt for items I boughtI didn't have many items but there was another gentlemen that left the store before and then another gentlemen that left after me never had to show their receiptNow those gentlemen were white individuals and I am African AmericanI am beginning to think that store discriminateWell I don't think, I KNOW THAT THEY ARE!!!! This is not the way Walmart should be ranI am horribly disgusted!!! Just last week when I was in there a store associate argued me up and down to state I did not pay for my water because she didn't see it on the scan but it was listed as "Aquafina" and not "water" so the store associate again harassed me to see my receiptTOTALLY UNACCEPTABLE!!!! I tried reporting these issues today to a manager but no one came and picked up the line for over minutes!!! Again UNACCEPTABLE!!!
TV Damage with protection plan - no help and horrible customer service with a different story every time I call
I bought a TV about months ago for my new home Due to unforeseen circumstances I just moved into the home on 10/ The TV I purchased was in a room by its self in a dry safe location When I opened the box to put the TV in my new home the TV screen was crackedI even bought the 3-year warranty plan and they told everything was covered including cracked screens I took it back to the Walmart store and they said "there is nothing they can do but it does look like it was cracked from when it was bought." I reached out to Assurion who does the warranties and they said they can't help me I then reached out to LG and they said they can't help either and to call Walmart I called Walmart on 10/and the employee names *** or *** and he stated that my case made a good claim and he will report it to higher up for review for a replacement TV I was told I would here
On Tuesday July 4, 2017, around 12pm, I went with my 12-year granddaughter to do some groceries as well as to pick up some folding chairs to the evening fireworks, I purchased 2- oversize chairs for $and 2- small chairs for After my purchased I stopped at McDonald to pick up lunch to take home I left my granddaughter at the entrance and while I was ordering the foodOnce I was done ordering I got close my granddaughter stated that the lady from Walmart in the standing in the entrance was looking at her she causing my granddaughter to feel very uncomfortableI looked at her and caught her looking at my cart at the same time my order was calledAs I was leaving Walmart store in Garland, from George Bush Turnpike the lady employed by Walmart approached me in a very rude manner and in loud voice asked for my receipt which I asked her why she is not asking others customer just meNo response from the employeeI gave her my receipts and in loud voice she proceeds to say I just only pay for folding chairs not Accusing me like if I was a thief what an unnecessary embarrassment in front of a 12-year child to see her grandmother being accused of stealing chairsI am a profession career oriented person, attached is my business card as well as a copy of my receiptI asked the lady to call the Store Manager which she did I follow her and spoke with store Manager and another guy named *** communicating them of lack of training the embarrassment in from of my granddaughter I asked for the last name of the old lady since her named tag was *** they informed me they were not allow to provide her last name*** and the other manager stated they were going to talk to her and send to the other entranceWalmart should send this old lady or better yet hire a professional security officer to do a better job vshiring an old lady playing security office on a $an hour, on top of it allowing uneducated old lady to do a job that clearly is not up to her speed and allowing such person to represent Walmart with a high liability for a lawsuit; which I'm planning to pursue due to lack of training properly Walmart employees
Walmart Pharmacy tried to collect $for a prescription that I purchased one mile from the store for $
If that isn't criminal it is very close
I actually found another store that would have charged $
This store is in McKinney, Tx on Lake Forest