I am filing this on behalf of my son *** *** *** I sent this email along with a few others as he is in prison, contacted Family mobile prior to his incarceration and cancelled his service I was sitting next to him as he did this After his incarceration, we received a bill but I figured maybe he canceled to late so I paid it However since then we continue to receive bills and I have not paid They say they need him to contact them to cancel He cannot do that from prison and he did his part before Now I fear they are going to continue to bill until collection and this is not right I am not on his account, he has been trying to get a power of attorney, but prison not cooperating with himThere has been no usage of his account since his incarceration in Jun I have the document to show his incarceration, but company refuses to deal with me to get this right Next stI've asked to speak with CEO, Manger or anyone who can help, but I can't seem to get there T
On 09/13/2016, in Walmart Supermarket, Stewart Ave, Chicago, the money was taken twice at the cashier from my credit cardAfter I paid with my *** USD for items sold, the machine shut offThe officer (named ***) checked the payment and told me that the materials needed to be reprocessedThey took a second Amex paymentThe cashier was so confident that the credit card payment was not done, I was foolish enough to believe and pay againThe very next day, I saw from my bank account online that the money was taken twiceI tried to contact someone in Walmart, but all are playing the deaf & dumbI've got the receipt and all other documents
Product_Or_Service: items sold (bboks, drinks, shirts, etc)
Account_Number: The receipt ID: 7JZK
I went to the store to seek customer service regarding a prior purchase, where I was deliberately and rudely dismissed and turned away by management
On Saturday July 14th I went to the Gallipolis Oh Walmart to exchange an item I had purchased the prior eveningUpon entering the store at 9:45pm, I preceded directly to customer service with my receipt, where I spoke with *** an employee with years of serviceBarbara immediately began rushing me as to I what I needed, and then turned and began rushing the other employee who was at the counter with her to turn off the lights behind the *** desk so no one else would come up to the counter because she wanted to close so she could leave I tried to ignore her rudeness and went directly to my business at hand by explaining I had purchased the wrong ink for a printer I had previously purchased at the same locationI also explained to *** that I had forgot an item at the self-checkout lane, a cent bottle fuel injector c
I took my car to Walmart Automotive in Crossville, TN tonight to get two new tires put on my car and the people doing the work on my car, (someone) broke the rod in my door and I think they even kept the piece they broke off and now I can't open my driver's side car doorNo one wanted to take any ownership or responsibility for the damage done and at first the two males working there who had worked on it played dumb then out and out lied about itWhen I found someone else and told them the manager came out and I described everything to her she kept saying, "No, they wouldn't do that, they wouldn't do that." I said you'll have to come out to my car it was just right there by the garage door to show her the damage but she refusedI felt like she was covering for them she was being dismissiveIt was an older model car and the cashier had left specific instructions for them and they still totally demolished itThen the manager finally had one of the two guys go with me to my car and he did end up apologizing but never admitted breaking it but then he blamed the cashier saying that she didn't tell them but I watched her write down instructions for them about how you had to open it and she read it back to meThey DID NOT want to admit they damaged my vehicle and as I realized later kept part of what they broke offHe sheepishly apologized again but now I can't use my driver's side doorI mean, even if you didn't realize you should have had some common sense and patience to see how something works before you demolish it My heart sank and I just felt like crying my eyes outSo unprofessional and what made it worse is that they dismissed it like I wouldn't notice? Then played dumb when questioned and then lied and then half-heartedly apologized when put on the spot but never owned anything and then ended up blaming the cashier for itI was not impressed by that manager either, I think she even knew and absolutely refused to come with me to look at the damage or didn't offer to do anything to helpI overheard her chastising the cashier about something else when I was there in an accusatory way like she was responsible for their incompetence and ignoranceDestructive, careless, dishonest, irresponsible, unprofessionalI wouldn't doubt they would lie if confronted and try to say that it was already damaged or like that but I have witnesses that KNOW it wasn'tWould you feel safe leaving your vehicle with people like that? I still just want to cryNow, I have to try to fix it myself or find someone to repair it for me and I can't really afford to do that right nowNONE of them wanted to own it and I kept saying just be honest with me did you break it? What happened? The manager kept saying "Oh they wouldn't do that, they wouldn't do that." she was NOT helpfulThey all blamed the one innocent friendly person there who had absolutely nothing to do with any of it, the cashierI will NEVER go back there again It's not like Walmart would ever do anything about it and I just wanted honesty
I purchased a phone from Walmart back on Oct 31, 2017, going through the websiteI actually only used the phone for days and it didn't do what I needed it to do, so I began the return process as their Website directs you tooI continued to check to see if it made it back, it was only going to approx miles and when I discovered that it had been sent back, I called and asked what happened to my refund? I called the first time and the young Lady did say that it was there but it would be approx days for the refund as it was still in back? I explained my frustration as we are talking weeks and again NO REFUND, I called again and ended up having to ask to escalated my callI again dealt with a Man who said that they had already refunded me and I explained, No, I have now been waiting for weeks and although and he said that I needed to send my credit card statements for Oct and Nov? I told him No, that's not a option for me as I worked for a large Company and that's what I did for a living, I dealt with fraud and you never send your CC statement, to anyoneThis is someone who is suppose to be a Manager? Please keep in mind, I have been waiting since they recieved the phone back the first few days in Nov, for my refund and even after I said you can sit on the phone with me or call yourself as I had just got off the phone with my CC CompanyNow, we are Months and they have the phone and although through my Credit Card Company, I will get the refund, I will no longer shop at Walmart and Mr *** ***, CEO, shame on you for allowing your employee's to not assist the Customer, having to dispute a charge on a item that has been sent back to your store within days of arrival is unacceptable! I will share what happened to me to the Revdex.com and the FTCThis is what I call, very poor Customer Service!
Wal-Mart Store In Brandon Florida 2387, allowed someone to put about $1,worth of unauthorized charges in transactions on my checking account
Your Wal-mart Store in Brandon Florida allowed someone to make multiple unauthorized purchases using my account informationHere is the list of the unauthorized charges that occurred on 7/08/$205.28, $205.36, $208.43, $218.01, $219.14, and $For Wal-Mart to allow someone to make charges like that and not question it at that store indicates to me a store employee may have been involved alsoI have never been to FloridaI am willing to sign an affidavit verifying I did not make these chargesI would rather work it out then have to purse any legal avenue
WalMart, at the Self Checkout FORCES debit payments even if you SELECT CREDIT CARD MANUALLY
This is a way to STEAL your 1% or 2% cash back from you
Several employees that are there monitoring the self checkout lanes have said they get complaints all the time but "can't help it"
This may or may not happen at all storesIt has happened for at least years at the Folly Road store in Charleston, SC
This adds up to MILLIONS
I am looking to start a civil lawsuit for damages
I have been a family mobile customer since 11/in which I have been greatly satified until of recentI purchased an LG STYLO in nuly after losing my previous Galaxy Note deviceI have had issues with my current device starting within weeks of operationI returned device back to Walmart on numerous occassions only to be referred to LG fro manufacturers warranyWalmart has confirm on occassions that this device is in fact damagedLG has offered to inspect t device but only if I return current device firat which is not an option for me considering I maintain my business with current deviceIn addition I had a less than pleasant experience just today with my aline being suspended for non pay.eny when in fact payment was made and confirm on Aug17thThe *** service rep whom I spoke with was very unprofessional and irate after I requested supervisor interventionThe rep im referring yo name given was Rich ID#: XXXXXXXXI was continuously told no supervisors work
I was at the Wal Mart off Anderson Blvd in Fort Worth, TXA young lady by the name of Angela stopped my wife and I at the door as we were exitingShe pulled a sweater out of one of the bags and asked to see the receiptWe happily obligedThen she said that the sweater was not on the receiptShe accused us of stealing in front of a lot of people and it was really embarrassingI asked her to get a manager but she did notWe got the gentleman that runs the self checkout to helpHe immediately pointed to where it was on the receipt and told her that we had paid for all the itemsUp to this point, I understand everything that Angela didShe was just doing her job, and I get thatHowever, you don't accuse someone of stealing in public and not apologize when you find out your are wrongShe did not apologizeWe asked for an apologyShe rudely said she's not sorryWe went to customer service and asked for the manager and were told "they were in a meeting." I would like an apology from Angela
On Thursday, December of I visited the Walmart store on "Florin Rd, CA 95823" store number: #to buy dinner, a rotisserie chicken that I got from the deliThe cooked chicken was housed in a plastic container with the barcode placed on top of itI wanted to use the self-checkout line to make my purchase and when it was my turn, the person who assist customers with the kiosk was extremely rude to meWhen it was my turn, she aggressively, with a condescending tone of voice direct me to the kioskI was not holding up the line, I was attentive and when it was simply my turn, she approached me with a very aggressive and condescending tone"sirGO HERE!!!"It was very demeaning how she treated me, it felt as if she's on a power-tripShe was rude, angry, and not helpful at allTo be honest, I was a bit scared of her and at the same time, irritated with the way she treated meScolding meI went to the kiosk and tried to scan the barcode but was not able to, due to it being placed on top of the container and if I flip it over, the entire chicken along with the juice will spillI then attempted to walk towards the attendant at the cash register to use the hand-scannerAs I walked towards the register, the assistant, with a very aggressive tone of voiceyelling out to me, in front of everyone in line"sirWHAT ARE YOU DOING?" I explained to her that the barcode was placed on top of the container, and I was not able to scan itShe told me"THIS IS A SELF-CHECKOUT LINEYOU NEED TO SELF-CHECKOUT"I tried to explain to her about the barcode not scanning, and she looked at me as if I was a complete mnHer tone of voice, the way she treated me, and her anger towards me was very upsettingI felt verbally attacked and violated for needing some assistantsI should not be scared of the employees, but here I am, feeling violated, scared, and embarrassed in front of everyone in lineI then went to stand in line for the second time to have someone operating the register to scan me outAs I stood in line, I felt embarrassed, violated, and mistreatedI reasoned with myself, thinking, maybe she was never trained in customer serviceI was angry and wanting to seek closure, but I gave her the benefit of the doubt and as I was leaving the store, I pulled her aside and told her how I feltI told her that her tone of voice, and her aggression towards me was rude and I felt embarrassed how she treated meIt was constructive criticismShe looked at me with complete disgust and replied"I don't know what you're talking aboutThat's your problem" and then simply ignored meSimply ignored meI'm filing a complaint because I frequent Walmart at least times a week and am now afraid and embarrassed every time I pass the self-checkout line, seeing herI talked with management, and they said that they will talk to her, but she is still thereand every time I pass by, she looks at me as if she's a bully, knowing that I contacted management and was not able to do anythingThe person I'm filing a complaint about is named: LorraineShe was working at the self-checkout line on Thursday, December of at 7pm
Originally put in an order for same day photo cards at the Hudson, Wisconsin location last nightWhen going to pick them up I was told that their printer was out of inkHow is this even possible for a Store that has a photo department to to be unable to operate without having always having backup printing ink My experience with Customer Service today was also horribleI was put on hold three times, each waiting over twenty minutes for someone to pick up the phone in the photo center and or a store manage This is a real disappointment as I am a teacher and I had planned on using them for my classroom needs The 1-800-Walmart and Woodbury location was also a huge disappointment as I couldn't get through to anyone to ask a simple question as to if their photo center was operating so I could reorder my cards Never Again! I will be posting this to Facebook as well
Purchased a tv, brought it home only to find the screen was smashedWent back to the store the following day only to be told the serial number on the TV didn't match the boxThe customer service rep accused us of breaking the original tv and swapping it out! They never bothered to run the serial number to see where the the came fromWe were basically humiliated, not granted our exchange and told that nothing could be doneService was horrendous and now we're out $because someone didn't scan the correct serial number
Walmart Tire & Lube Express damaged all rims on my car when I went to install the new tires I had purchased on Walmart.com
I went into the Walmart Tire & Lube Express center on 11/3/to install new tires I had purchased online and had delivered to the store via Walmart.com
I left my car at the location as there was a 4-our wait time and went back to pick it up upon service completion on the same day
When my husband inspected the car he noticed that all rims had extremely noticeable and significant scuffing and scraping all around the border caused from mounting the tires on the rims
We immediately notified the store clerk and requested a managerWe were greeted by Assistant Manager Yamilet who examined the vehicle and took photographs of the damage, she even went as far to run her fingers over the damage and noticed that the aluminum dust from the scraping and scuffing was sticking to her fingers, showing how recent the damage wasAll this not before she screamed a
Back in I purchased a ride on tractor trailer on clearance and purchased the extended warranty plan for it
I contacted Walmart protection plan due to the trailer stopped functioning completelyI was told someone would call me to assist in getting it back runningA few days later a company contacted me and I explained the tractor was not coming on or making any noiseI was told they would send out a label for me to send the battery inTwo weeks passed, no labelI called back in and was told "they forgot to send it, but they would get it mailed out." A few minutes later a rep called and said to take the battery to Batteries & Bulbs on Mayfield RoadI took the battery in and had it replaced, got home and the tractor still did not workI immediately called the protection center and was told they would contact the companyWeeks go by and still nothingFinally, a package arrives full or wires and a gas pedal but no instructionsI called Walmart's protection plan and was tol
Worst customer service on the planet
I bought items at Walmart, and they double charged my credit card for the transactionSo now, after two hours of various levels of walmart employees transferring me from one to another, and telling me that I need to do their legwork (collecting paperwork to bring to them) to get my money back, I was on hold for minutes waiting for their e-business pros to figure this mess outWalmart is not staffed by customer service representativesMore accurately they are professional BS artists, well versed in passing the buck
Automotive Battery Warranty Issues: If you buy a car battery and it fails before the replacement warranty expires you are likely to get a refurbished batteryIf that battery fails (as in my case) after your initial replacement warranty (yes! the warranty for the first battery) expires you will not get another battery free of chargeThe second battery does not come with it's own warranty! I was told by the sales person that sold me the first battery that a replacement battery would come with a new warrantyI spoke with the store manager and he gave me the run around and didn't return any of my phone callsDO NOT BUY AUTOMOTIVE BATTERIES FROM WALMART!!
I visited the Austin Peay location on last week and I was cursed out by an associate, I still haven't been contacted by any above store leaders!This is totally unacceptable,this problem should've been handled last week when I originally calledThe bahavior that this employee showed toward me was totally uncalled for I literally stay minutes from this particular Walmart and I will never frequent it again! Poor Customer Service and it's sad that the employees know this "problem employee" by name
On 10/24/2016, one month after I purchased a bike from Walmart, I chose to exchange it because I could not fix a defect which I tried to resolve with the bike manufacturer, Hyper Bicycles at X-XXX-XXX-XXXX*** an assistant manager with Walmart, refused to exchange or refund me for this bike because I replaced a part on it although this part was from the manufacturer
On the same day, I spoke with the a Hyper Bicycles customer service rep who told me there is an agreement between the manufacturer and Walmart that customers have a day grace period to get a refund or exchangeI called Walmart the same day and spoke with the customer service managerThe customer service manager told me that the store co-manager, ***, and assistant manager, *** still refused refund/exchange because I replaced a part on the bike
Their refusal is only word of mouth: There is nothing written anywhere for customers which states that if we want to return a bike to Walmart, that we must NOT w
I pulled up to my local neighborhood walmart in martinez ga yesterday to fill up with gas to go to workI put in my walmart debit card and proceeded to pay for my gas just like I have done a lot of timesNO ONE SAID ANYTHING ABOUT BEING OUT OF GAS! When it said to begin fueling there was no fuelThen spoke with the cashier and said they were out of regular gasI cancelled the transaction and thats when the fun beginI got a $hold put on my debit card even tho I received NO GAS!!!! Because the hold was put on my cardI had an automatic payment get denied thus adding a late payment charge I have spoken with walmart money card (btwgotta love overseas foreign customer service) and even the walmart storeWhat a joke that wasI was told it would be removed next week$is like $when you are trying to get medicine and supplies in preparation for a impending hurricane headed our wayI have been a consistent customer of this store since the day it openedFrom my prescriptions to gas to groceries it was my favorite storeThe store manager I spoke to was a jokeI am done with this store!!! Customer service sucks!!!!
I am disabled and my daughter went out side the pekin il wal mart to get a motorizd crt from a lady that was done using this door greeter ** was rude
I am disabled and my daughter went out side the pekin il wal mart to get a motorizd crt from a lady that was done using this door greeter ** was very rude starting yelling at us said where did u get that cart from we did not answer her and she said did u hear me she is a red headed lady she has been rude to me numberous times before I thouhgt we send a lot of money at the store and we do not need to take this from a door greeter I am reporting this matter to the Americans with Disabilities Act I would like something done about this matter I am not a dog to get yelled at like this sorry that I am disabled
I am filing this on behalf of my son *** *** *** I sent this email along with a few others as he is in prison, contacted Family mobile prior to his incarceration and cancelled his service I was sitting next to him as he did this After his incarceration, we received a bill but I figured maybe he canceled to late so I paid it However since then we continue to receive bills and I have not paid They say they need him to contact them to cancel He cannot do that from prison and he did his part before Now I fear they are going to continue to bill until collection and this is not right I am not on his account, he has been trying to get a power of attorney, but prison not cooperating with himThere has been no usage of his account since his incarceration in Jun I have the document to show his incarceration, but company refuses to deal with me to get this right Next stI've asked to speak with CEO, Manger or anyone who can help, but I can't seem to get there T
On 09/13/2016, in Walmart Supermarket, Stewart Ave, Chicago, the money was taken twice at the cashier from my credit cardAfter I paid with my *** USD for items sold, the machine shut offThe officer (named ***) checked the payment and told me that the materials needed to be reprocessedThey took a second Amex paymentThe cashier was so confident that the credit card payment was not done, I was foolish enough to believe and pay againThe very next day, I saw from my bank account online that the money was taken twiceI tried to contact someone in Walmart, but all are playing the deaf & dumbI've got the receipt and all other documents
Product_Or_Service: items sold (bboks, drinks, shirts, etc)
Account_Number: The receipt ID: 7JZK
I went to the store to seek customer service regarding a prior purchase, where I was deliberately and rudely dismissed and turned away by management
On Saturday July 14th I went to the Gallipolis Oh Walmart to exchange an item I had purchased the prior eveningUpon entering the store at 9:45pm, I preceded directly to customer service with my receipt, where I spoke with *** an employee with years of serviceBarbara immediately began rushing me as to I what I needed, and then turned and began rushing the other employee who was at the counter with her to turn off the lights behind the *** desk so no one else would come up to the counter because she wanted to close so she could leave I tried to ignore her rudeness and went directly to my business at hand by explaining I had purchased the wrong ink for a printer I had previously purchased at the same locationI also explained to *** that I had forgot an item at the self-checkout lane, a cent bottle fuel injector c
I took my car to Walmart Automotive in Crossville, TN tonight to get two new tires put on my car and the people doing the work on my car, (someone) broke the rod in my door and I think they even kept the piece they broke off and now I can't open my driver's side car doorNo one wanted to take any ownership or responsibility for the damage done and at first the two males working there who had worked on it played dumb then out and out lied about itWhen I found someone else and told them the manager came out and I described everything to her she kept saying, "No, they wouldn't do that, they wouldn't do that." I said you'll have to come out to my car it was just right there by the garage door to show her the damage but she refusedI felt like she was covering for them she was being dismissiveIt was an older model car and the cashier had left specific instructions for them and they still totally demolished itThen the manager finally had one of the two guys go with me to my car and he did end up apologizing but never admitted breaking it but then he blamed the cashier saying that she didn't tell them but I watched her write down instructions for them about how you had to open it and she read it back to meThey DID NOT want to admit they damaged my vehicle and as I realized later kept part of what they broke offHe sheepishly apologized again but now I can't use my driver's side doorI mean, even if you didn't realize you should have had some common sense and patience to see how something works before you demolish it My heart sank and I just felt like crying my eyes outSo unprofessional and what made it worse is that they dismissed it like I wouldn't notice? Then played dumb when questioned and then lied and then half-heartedly apologized when put on the spot but never owned anything and then ended up blaming the cashier for itI was not impressed by that manager either, I think she even knew and absolutely refused to come with me to look at the damage or didn't offer to do anything to helpI overheard her chastising the cashier about something else when I was there in an accusatory way like she was responsible for their incompetence and ignoranceDestructive, careless, dishonest, irresponsible, unprofessionalI wouldn't doubt they would lie if confronted and try to say that it was already damaged or like that but I have witnesses that KNOW it wasn'tWould you feel safe leaving your vehicle with people like that? I still just want to cryNow, I have to try to fix it myself or find someone to repair it for me and I can't really afford to do that right nowNONE of them wanted to own it and I kept saying just be honest with me did you break it? What happened? The manager kept saying "Oh they wouldn't do that, they wouldn't do that." she was NOT helpfulThey all blamed the one innocent friendly person there who had absolutely nothing to do with any of it, the cashierI will NEVER go back there again It's not like Walmart would ever do anything about it and I just wanted honesty
I purchased a phone from Walmart back on Oct 31, 2017, going through the websiteI actually only used the phone for days and it didn't do what I needed it to do, so I began the return process as their Website directs you tooI continued to check to see if it made it back, it was only going to approx miles and when I discovered that it had been sent back, I called and asked what happened to my refund? I called the first time and the young Lady did say that it was there but it would be approx days for the refund as it was still in back? I explained my frustration as we are talking weeks and again NO REFUND, I called again and ended up having to ask to escalated my callI again dealt with a Man who said that they had already refunded me and I explained, No, I have now been waiting for weeks and although and he said that I needed to send my credit card statements for Oct and Nov? I told him No, that's not a option for me as I worked for a large Company and that's what I did for a living, I dealt with fraud and you never send your CC statement, to anyoneThis is someone who is suppose to be a Manager? Please keep in mind, I have been waiting since they recieved the phone back the first few days in Nov, for my refund and even after I said you can sit on the phone with me or call yourself as I had just got off the phone with my CC CompanyNow, we are Months and they have the phone and although through my Credit Card Company, I will get the refund, I will no longer shop at Walmart and Mr *** ***, CEO, shame on you for allowing your employee's to not assist the Customer, having to dispute a charge on a item that has been sent back to your store within days of arrival is unacceptable! I will share what happened to me to the Revdex.com and the FTCThis is what I call, very poor Customer Service!
Wal-Mart Store In Brandon Florida 2387, allowed someone to put about $1,worth of unauthorized charges in transactions on my checking account
Your Wal-mart Store in Brandon Florida allowed someone to make multiple unauthorized purchases using my account informationHere is the list of the unauthorized charges that occurred on 7/08/$205.28, $205.36, $208.43, $218.01, $219.14, and $For Wal-Mart to allow someone to make charges like that and not question it at that store indicates to me a store employee may have been involved alsoI have never been to FloridaI am willing to sign an affidavit verifying I did not make these chargesI would rather work it out then have to purse any legal avenue
WalMart, at the Self Checkout FORCES debit payments even if you SELECT CREDIT CARD MANUALLY
This is a way to STEAL your 1% or 2% cash back from you
Several employees that are there monitoring the self checkout lanes have said they get complaints all the time but "can't help it"
This may or may not happen at all storesIt has happened for at least years at the Folly Road store in Charleston, SC
This adds up to MILLIONS
I am looking to start a civil lawsuit for damages
I have been a family mobile customer since 11/in which I have been greatly satified until of recentI purchased an LG STYLO in nuly after losing my previous Galaxy Note deviceI have had issues with my current device starting within weeks of operationI returned device back to Walmart on numerous occassions only to be referred to LG fro manufacturers warranyWalmart has confirm on occassions that this device is in fact damagedLG has offered to inspect t device but only if I return current device firat which is not an option for me considering I maintain my business with current deviceIn addition I had a less than pleasant experience just today with my aline being suspended for non pay.eny when in fact payment was made and confirm on Aug17thThe *** service rep whom I spoke with was very unprofessional and irate after I requested supervisor interventionThe rep im referring yo name given was Rich ID#: XXXXXXXXI was continuously told no supervisors work
I was at the Wal Mart off Anderson Blvd in Fort Worth, TXA young lady by the name of Angela stopped my wife and I at the door as we were exitingShe pulled a sweater out of one of the bags and asked to see the receiptWe happily obligedThen she said that the sweater was not on the receiptShe accused us of stealing in front of a lot of people and it was really embarrassingI asked her to get a manager but she did notWe got the gentleman that runs the self checkout to helpHe immediately pointed to where it was on the receipt and told her that we had paid for all the itemsUp to this point, I understand everything that Angela didShe was just doing her job, and I get thatHowever, you don't accuse someone of stealing in public and not apologize when you find out your are wrongShe did not apologizeWe asked for an apologyShe rudely said she's not sorryWe went to customer service and asked for the manager and were told "they were in a meeting." I would like an apology from Angela
On Thursday, December of I visited the Walmart store on "Florin Rd, CA 95823" store number: #to buy dinner, a rotisserie chicken that I got from the deliThe cooked chicken was housed in a plastic container with the barcode placed on top of itI wanted to use the self-checkout line to make my purchase and when it was my turn, the person who assist customers with the kiosk was extremely rude to meWhen it was my turn, she aggressively, with a condescending tone of voice direct me to the kioskI was not holding up the line, I was attentive and when it was simply my turn, she approached me with a very aggressive and condescending tone"sirGO HERE!!!"It was very demeaning how she treated me, it felt as if she's on a power-tripShe was rude, angry, and not helpful at allTo be honest, I was a bit scared of her and at the same time, irritated with the way she treated meScolding meI went to the kiosk and tried to scan the barcode but was not able to, due to it being placed on top of the container and if I flip it over, the entire chicken along with the juice will spillI then attempted to walk towards the attendant at the cash register to use the hand-scannerAs I walked towards the register, the assistant, with a very aggressive tone of voiceyelling out to me, in front of everyone in line"sirWHAT ARE YOU DOING?" I explained to her that the barcode was placed on top of the container, and I was not able to scan itShe told me"THIS IS A SELF-CHECKOUT LINEYOU NEED TO SELF-CHECKOUT"I tried to explain to her about the barcode not scanning, and she looked at me as if I was a complete m
nHer tone of voice, the way she treated me, and her anger towards me was very upsettingI felt verbally attacked and violated for needing some assistantsI should not be scared of the employees, but here I am, feeling violated, scared, and embarrassed in front of everyone in lineI then went to stand in line for the second time to have someone operating the register to scan me outAs I stood in line, I felt embarrassed, violated, and mistreatedI reasoned with myself, thinking, maybe she was never trained in customer serviceI was angry and wanting to seek closure, but I gave her the benefit of the doubt and as I was leaving the store, I pulled her aside and told her how I feltI told her that her tone of voice, and her aggression towards me was rude and I felt embarrassed how she treated meIt was constructive criticismShe looked at me with complete disgust and replied"I don't know what you're talking aboutThat's your problem" and then simply ignored meSimply ignored meI'm filing a complaint because I frequent Walmart at least times a week and am now afraid and embarrassed every time I pass the self-checkout line, seeing herI talked with management, and they said that they will talk to her, but she is still thereand every time I pass by, she looks at me as if she's a bully, knowing that I contacted management and was not able to do anythingThe person I'm filing a complaint about is named: LorraineShe was working at the self-checkout line on Thursday, December of at 7pm
Originally put in an order for same day photo cards at the Hudson, Wisconsin location last nightWhen going to pick them up I was told that their printer was out of inkHow is this even possible for a Store that has a photo department to to be unable to operate without having always having backup printing ink My experience with Customer Service today was also horribleI was put on hold three times, each waiting over twenty minutes for someone to pick up the phone in the photo center and or a store manage This is a real disappointment as I am a teacher and I had planned on using them for my classroom needs The 1-800-Walmart and Woodbury location was also a huge disappointment as I couldn't get through to anyone to ask a simple question as to if their photo center was operating so I could reorder my cards Never Again! I will be posting this to Facebook as well
Purchased a tv, brought it home only to find the screen was smashedWent back to the store the following day only to be told the serial number on the TV didn't match the boxThe customer service rep accused us of breaking the original tv and swapping it out! They never bothered to run the serial number to see where the the came fromWe were basically humiliated, not granted our exchange and told that nothing could be doneService was horrendous and now we're out $because someone didn't scan the correct serial number
Walmart Tire & Lube Express damaged all rims on my car when I went to install the new tires I had purchased on Walmart.com
I went into the Walmart Tire & Lube Express center on 11/3/to install new tires I had purchased online and had delivered to the store via Walmart.com
I left my car at the location as there was a 4-our wait time and went back to pick it up upon service completion on the same day
When my husband inspected the car he noticed that all rims had extremely noticeable and significant scuffing and scraping all around the border caused from mounting the tires on the rims
We immediately notified the store clerk and requested a managerWe were greeted by Assistant Manager Yamilet who examined the vehicle and took photographs of the damage, she even went as far to run her fingers over the damage and noticed that the aluminum dust from the scraping and scuffing was sticking to her fingers, showing how recent the damage wasAll this not before she screamed a
Back in I purchased a ride on tractor trailer on clearance and purchased the extended warranty plan for it
I contacted Walmart protection plan due to the trailer stopped functioning completelyI was told someone would call me to assist in getting it back runningA few days later a company contacted me and I explained the tractor was not coming on or making any noiseI was told they would send out a label for me to send the battery inTwo weeks passed, no labelI called back in and was told "they forgot to send it, but they would get it mailed out." A few minutes later a rep called and said to take the battery to Batteries & Bulbs on Mayfield RoadI took the battery in and had it replaced, got home and the tractor still did not workI immediately called the protection center and was told they would contact the companyWeeks go by and still nothingFinally, a package arrives full or wires and a gas pedal but no instructionsI called Walmart's protection plan and was tol
Worst customer service on the planet
I bought items at Walmart, and they double charged my credit card for the transactionSo now, after two hours of various levels of walmart employees transferring me from one to another, and telling me that I need to do their legwork (collecting paperwork to bring to them) to get my money back, I was on hold for minutes waiting for their e-business pros to figure this mess outWalmart is not staffed by customer service representativesMore accurately they are professional BS artists, well versed in passing the buck
Automotive Battery Warranty Issues: If you buy a car battery and it fails before the replacement warranty expires you are likely to get a refurbished batteryIf that battery fails (as in my case) after your initial replacement warranty (yes! the warranty for the first battery) expires you will not get another battery free of chargeThe second battery does not come with it's own warranty! I was told by the sales person that sold me the first battery that a replacement battery would come with a new warrantyI spoke with the store manager and he gave me the run around and didn't return any of my phone callsDO NOT BUY AUTOMOTIVE BATTERIES FROM WALMART!!
I visited the Austin Peay location on last week and I was cursed out by an associate, I still haven't been contacted by any above store leaders!This is totally unacceptable,this problem should've been handled last week when I originally calledThe bahavior that this employee showed toward me was totally uncalled for I literally stay minutes from this particular Walmart and I will never frequent it again! Poor Customer Service and it's sad that the employees know this "problem employee" by name
On 10/24/2016, one month after I purchased a bike from Walmart, I chose to exchange it because I could not fix a defect which I tried to resolve with the bike manufacturer, Hyper Bicycles at X-XXX-XXX-XXXX*** an assistant manager with Walmart, refused to exchange or refund me for this bike because I replaced a part on it although this part was from the manufacturer
On the same day, I spoke with the a Hyper Bicycles customer service rep who told me there is an agreement between the manufacturer and Walmart that customers have a day grace period to get a refund or exchangeI called Walmart the same day and spoke with the customer service managerThe customer service manager told me that the store co-manager, ***, and assistant manager, *** still refused refund/exchange because I replaced a part on the bike
Their refusal is only word of mouth: There is nothing written anywhere for customers which states that if we want to return a bike to Walmart, that we must NOT w
I pulled up to my local neighborhood walmart in martinez ga yesterday to fill up with gas to go to workI put in my walmart debit card and proceeded to pay for my gas just like I have done a lot of timesNO ONE SAID ANYTHING ABOUT BEING OUT OF GAS! When it said to begin fueling there was no fuelThen spoke with the cashier and said they were out of regular gasI cancelled the transaction and thats when the fun beginI got a $hold put on my debit card even tho I received NO GAS!!!! Because the hold was put on my cardI had an automatic payment get denied thus adding a late payment charge I have spoken with walmart money card (btwgotta love overseas foreign customer service) and even the walmart storeWhat a joke that wasI was told it would be removed next week$is like $when you are trying to get medicine and supplies in preparation for a impending hurricane headed our wayI have been a consistent customer of this store since the day it openedFrom my prescriptions to gas to groceries it was my favorite storeThe store manager I spoke to was a jokeI am done with this store!!! Customer service sucks!!!!
I am disabled and my daughter went out side the pekin il wal mart to get a motorizd crt from a lady that was done using this door greeter ** was rude
I am disabled and my daughter went out side the pekin il wal mart to get a motorizd crt from a lady that was done using this door greeter ** was very rude starting yelling at us said where did u get that cart from we did not answer her and she said did u hear me she is a red headed lady she has been rude to me numberous times before I thouhgt we send a lot of money at the store and we do not need to take this from a door greeter I am reporting this matter to the Americans with Disabilities Act I would like something done about this matter I am not a dog to get yelled at like this sorry that I am disabled