I found an employee to show and tell them about the magets all over the doughnuts and side wall of the enclosed clear pastry caseThe employee said lets tell my managerThe manager said he was busyI protested, then the manager/supervisor said just take the doughnut outI protested again stating the flies and magets are on the inside walls to everything needs to out and the case needs to cleaned and disinfectedI was then waved away
Product_Or_Service: Doughnut
Order_Number:
Account_Number: O
I purchased an oil change, at first it rang up $19.99, I specifically said no I want the $as I wanted my fluids checked and my carpets vacuumed After waiting about hours I got my car and they did nothing to it from what I can tell They definitely didn't vacuum the carpet and in fact all of the options say no action meaning they didn't do any of the work I paid for I asked for a refund on Twitter and was told I would have to return miles back to the store! I told them I have had problems in the past returning items as they have horrible customer service I believe others have also been a victim of this scam where they charge for services not rendered The oil change was $29.99, paid for on 7/at 16:44: No court action is pending at this time although this appears to be wide spread fraud so a class action lawsuit may be occurring that I am not aware of yet
Hacked savings catcher balance was never returned
On September 6, 2018, someone breached Wal-Mart's app and stole my savings catcher balanceI noticed this on September 16, when I went to scan in a new receipt and saw that I had no balanceI called their savings catcher customer service and reported thisI received an e-mail on September indicating that this balance was returned to me and to allow 24-hours for it to be loaded to my accountI waited, but the balance never loadedIn fact, the entire gift card that had been there previously was deletedI called customer service again to inform them of thisI was told...again that it would be 24-hoursIt has now been over a week and the gift card and balance are still missing from my account
Purchased item and returned same day with receipt and was refused a refund/exchange
Purchased item and returned same day with receipt and was refused a refund/exchangeCustomer service rep stated that seasonal items can't be returnedI asked why doesn't Walmart tell me this before purchasing? She stated that there is a sign at the doorsI went back to one of the entrances to find a 8"x11" piece of paper pasted near the greeters area that stated what the rep had just told meThe problem is it is mostly obscured by the greeter and customers in that area and can't be seenI had to ask everyone to clear the area to take a picture
I sent my tv to be repaired on or because it worked but had vertical and horizontal lines on the screenThey confirmed they saw the issue with the lines and were waiting on tools to repair itWhen I received my tv back on it was missing the screws for the stand and it had a broken screen and does not work any longerI have contacted Walmart customer service about the broken screen but they are unwilling to resolve my issueI have before and after pictures
I had two accounts with My Family Mobile-Walmart, and I paid both off on the of Dec I switched my accounts to their parent company which is T-Mobile and there was a five day wait period from MyFamily Mobile to T-Mobile account #is for my children So far I received a five day bill from Walmart Myfamilymobile and it is a full months payment for $which is the total amount that I paid monthly We never had roaming charges or data overage so I do not know why my accounts would have them in the last five days and why am I being charged a full month's bill This is robbery and a gross over charge for five days of a cellphone *** D ***
Product_Or_Service: Last Cell Phone Bill
Account_Number: XXXXXXXXX and XXXXXX
This is how Walmart treats their military families
I also had a very unpleasant experience on the 8th of December
I Spoke to the manager of the store by the name of *** *** in reference to chairs my wife had returned to WalmartI had every the receipt stating that we purchased the chairs through there store front*** told my wife on the 7th that he knew that my wife did not purchase the chairs through Walmart as he was the manager of the storefront and that he knew they did not stock that many chairs in inventory; not giving my wife enough time to download the receipts through our business networkHe treated my wife with disrespect, insinuated that my wife was a liar and offered no apology when proven wrongHe treated my wife like trash and insulted her by insinuating she was a liar in public
I went to the storefront the next day and was greeted with the same disrespect by the store manager *** when I demanded an apologyThe store manager cut me off several times when I tried to explain that he was in the wrong with the way he treated my wifeHe did the same thing to me as he did my wife and walked away as asked for a verbal and written apology
I could care less about the money for the chairs returnedBut, to have my wife slandered in public and have the gull to insinuate that my wife is a liar is simply unacceptable
We will be filing a complaint with the Ethics Department, through Walmart I highly recommend to everyone to shop at a better environment as this one does not provide a pleasurable shopping experience
Ethics report # WMT-17-12-Pin
Details
2017-12-7:
Initial Report Submitted
What is your involvement in the issue? - It happened to me
Is this an ongoing issue? - No
What is the date of the most recent occurrence? - Last night
Have you reported this issue to anyone within the organization? - Yes
Do you believe that anyone has taken steps to hide this issue? - N/A
Where did the issue occur? - Onsite
What is your relationship to the company? - Customer
Hazel visited the location to return chairs, but Hazel was unable to return the items because Hazel did not yet have a copy of the digital receiptHazel spoke to *** in regard to the issue, and *** did not attempt to access the digital receipt*** behaved in a rude manner toward Hazel*** told Hazel that he knew for a fact that she did not purchase the items from the location because the product was not in stock at the locationHazel attempted to explain the issue to ***, *** shrugged his shoulders, dropped the paperwork, and *** told an assistant manager, "You handle thisI'm going home." *** walked away*** said *** insinuated Hazel was a "liar," in the presence of other customers, who also patronize ***'s business
*** reported the incident to Mike, and Mike escalated the issue to ***
Today, *** spoke to *** in regard to the issue, and *** told *** that the items were purchased at the location as Hazel and *** ordered the items for delivery at the location*** told *** that the receipt was outdated and beyond the timeframe of the return policy*** told *** that his issue was ***'s question of Hazel's integrity*** declined he told Hazel that she did not purchase the items at the location, in Noah's presence, which is untrue, as *** made the same comment to *** did not permit *** to further explain the issue, *** declined to issue a written letter of apology to Hazel at ***'s request, and *** refused to shake ***'s hand at the conclusion of the meeting because *** and *** could not resolve the issue
*** noted he no longer intends to do business with the company or patronize company locations
Walmart.com defrauded consumers by selling Best Choice patio umbrella for on its website, carrying it for in the store & refusing refund
Walmart refused to refund for patio umbrella sold on its website It had the same umbrella in the store for Walmart's business practices are fraudulent and unconscionable Walmart advertises refunds within days I took the umbrella back the same day I received it 5/25/and Walmart refused to refund the purchase price The Store Manager *** *** refused to speak with me regarding this refund request
Walmart, StAugustine FLon US1- This past Saturday morning my wife and I went shopping for food products for an event we were hosting later that eveningWe are your typical weekly shoppers at this establishment and aside from long check outlines and only having self checkout stations available, we have never had as bad of an experience as we experiencedMind you, Walmart upholds a policy to achieving customer satisfaction as WE, the consumers are it's foundation for it's continued growthEmployees are trained to follow guidelines when it comes to perishable food items prepared in it's deli department and are supposed to be governed by management and area floor leadersOne of the items I purchased this day (May 6, 2017) was a 4lb container of red skin potato saladWe completed our grocery shopping and advanced into our busy dayLater that evening as guests were arriving and our meal was about to be served, my wife came to me and asked me to taste the potato salad because it tasted very unusual and didn't have it's smellTherefore, I did and shortly after agreed the item had a spoiled taste to itWe went into the kitchen and immediately observed the expiration date on the container and found it to have been expired since April 25, Nearly two weeks past expiration! We announced to our guest to immediately disregard the potato salad from their plates and apologizedOne of the most embarrassing things that could happen when hosting a meal for a large group of people! The meal was postponed minutes as my wife drove to our local Walmart miles from our home, the one we typically never shop due to rude customer service issues to exchange the itemLater, we called the StAugustine store regarding this matter and the female manager on duty at the time brushed off the event and said "Well just bring the item in and exchange it" (after explaining that we had already exchanged the item plus took pictures of the receipt with the product and it's SKU # which included the date of purchase) This manager genuinely did not express a single concern about this issue and could only say I am sorry thereafter then hung upI called corporate, they listed to my complaint and then contacted the store manager which this time was Brad whom just came on dutyAgain I attempted to relay my experience to him although it was evident that my frustrations were escalating by this point as all he seemed to say was he apologizes and he will get someone over to look at the deli products immediatelyHe also stated that employees check these items often and remove items close to expiration from the selves and their prices are then marked downI asked him if this was the case then why did I purchase an item expired almost two weeks ago? I explained to him that a "sorry" cannot justify the cost or food born illnesses, lost days from work due to potential food poisoning, or the humiliation we encountered in front of our guestsI informed him that he was in fact on speaker phone and that the call was being monitored by of our remaining guests whom also shopped at walmart to bare witness to how this particular store would handle customer relations to such mattersAside from the decrease in Walmart's integrity for selling fresh items in their deli, these guests were disgusted at how poorly this manager's commitment was to adequately resolving this matter even with offering a gift card or anythingI ask the reader now to place yourselves in this situationPerhaps you have your boss over, perhaps in laws visit, romantic first date meal, any event that would mean the most to you during the preparation of hosting guestsSay this happened to you, and all that could be said was I'm sorry, or " hey take some more time out of your busy life to come back and exchange the item, your time or cost of travel means nothing to Walmart, so what your guests almost ate a toxic product" YES TOXIC, potato salad has mayo, eggs, and several other ingredients that cause serious food illnesses after their expirationAgain, so what if you were humiliated in front of your guests and your important event was tarnishedHere is a sorry for your sufferingNot acceptable! I have asked the store manager MrAnderson to contact me, we will see how he chooses to justify this matter
I PURCHASED A BETTER HOME AND GARDEN EMERALD COAST PERGOLA FOR A PARTY WE ARE HAVING AT OUR HOUSEAFTER GETTING THE BOX HOME WE OPENED IT UP TO FIND NO INSTRUCTIONS, AFTER FINDING INSTRUCTIONS ONLINE WE FOUND THAT THE UNIT WAS BENT AND WOULD NOT ALLOW US TO BE PUT TOGETHER ON TOP OF MISSING PARTSI HAVE TRIED TO CONTACT WALMART MANY MANY DIFFRENT TIMES AND THEY KEEP GIVING ME OTHER NUMBERS TO CALL SAYING THEY CANNOT HELP METHEY WILL NOT RETURN THE PRODUCT, NOT THAT I AM LOOKING FOR A RETURN I JUST WANT A NEW ONE FOR THE MONEY I BOUGHTTHEY TELL ME THAT THEY DONT HANDLE THAT BRAND BECAUSE IT IS A THIRD PARTY EVEN THO I WALKED MY HAPPY *** INTO THE STORE AND BOUGHT IT FROM WALMARTNO ONE TOLD ME IT WAS A 3RD PARTY PRODUCT AND IF YOU ASK ME THE STRORE SHOULD BE ABLE TO EXCHANGE IT OUT FOR A NEW ONE BEING A WEEK OLDSO NOW I WASTED DOLLARS ON SOMETHING THAT DOES NOT WORKIT SEEMS AS THO THEY ARE NOT STANDING BEHIND THERE STORE POLICY ON RETURNS AND BLOWING ME OFF NOT TO MENTION HANGING UP ON ME MULTIPLE TIMES SAYING THEY HAD PHONE ISSUES PROBABLY HOPING I WOULD NOT CALL BACK AND WANT TO DEAL WITH THISTHE MANUFACTURER I WAS TOLD WAS NUMARK AND THEY ARE NO HELP EITHER TELLING ME TO CALL WALMART BACK AND ASK FOR A EXCHANGETHIS DOES NOT HELP ME I TOLD THEM BECAUSE THEY DIRECTED ME TO THEM IN THE FIRST PLACEI JUST WANT SOME SHADE BY OUR *** POOL AND FOR A PRODUCT I BOUGHT FROM WALMART TO WORK, I DID NOT PAY FOR A BROKEN ONE I PAID FOR A NEW ONE I DONT UNDERSTAND THIS AT ALL
I was a customer of family mobile for about billing cyclesI had called customer service and explained that I needed help in servicing data network and dropped call issuesThey were unable to efficiently help resolve any of my issues as the language barrier was hard to get overI finally insinuated I'd like some sort of reimbursement for lack of service on my deviceThey kept telling me my phone was the issue and it wasn't, I talked to at&t (my original phone provider) and they said it would not affect my service with family mobile with this phoneSo I finally gave up and cancelled my services to be told I could not cancel until the 19th of AugustGreat, now I can pay more for nothing? I would really like to not be billed for this last cycleI put faith in this service and have been greatly dissapointed and deprived of any affective or immidiate resolutions
Product_Or_Service: Family mobile (Tmobile)
I returned some items and was given a gift cardWhen I have tried using it I was told it was never activatedI want my money and cant get help ever
On March 31st I made a purchase of several medical equipment such as a heart monitor, band aids, heat pads etc with a medical expense card from my workThese were for my motherIn April (not exactly sure of date) I returned most items as she said she didn't want themThe Walmart employee said she would have to give me a gift card since the return amount was larger then the amount they can give back in cashI agreed to itThe return amount was approximately $The lady that helped me was African American and olderI must have been around 12am-3pm Later I gave the card to my mom since she shops at Walmart oftenNext time I saw my mom she told me she had tried using it and the cashier said it didn't have any credit availableI took the card back thinking it was a mistakeThe next time I tried using it the cashier told me the
Walmart family mobile authorized a payment from my account without my authorizationI went online to make a payment on august Upon logging into my account I clicked pay bill then it moved to the next screen where I saw my current balanceI clicked next to go to the next screen but the screen never went forwardThere was a small circle of little balls that kept spinningI waited then decided to go back to the beginning to start again but it did the same thing and I decided to wait it out but I fell asleep waitingIn the am the first thing I did was open my phone to complete making my payment but I saw a confirmation for a payment ending in ***I was surprised and I verified my last four digits on the card I would have used except; I never finished making the paymentThe card was a new card and I had not stored it onto the website and I did not sign up for automatic paymentsI then looked at my text messages and saw another confirmation for the account ending in *** wh
While I was a faithful and frequently shop at the local Walmart supercenter#Located in Lansing,IlTorrence AveI was met with angry hostile and verbally abusive employeesThey are unprofessional and inappropriate in the workplaceI have/was subjected to employees using profanity and rude behavior towards myselfThis is very disturbingI am feeling threatened by the hostile environmentThis is due to some of the people they employee live near my home
Walmart had an add for iPad 12.9-32gb for $DEMO online and refused to sell it to my wife and I when we went to the store to buy it That is fraud
Walmart had an add on their Website showing they were selling their iPad Pro inch gb Wi-fi-Space grey (DEMO) "clearance" "Store only" for $
Was $
Save $
My wife and I called local stores to see who still had the Demos on stock after verifying from 1-800-WALMART this was a real add and not a typo WE FOUND STORES that had them on stock
When we arrived at the two stores, both stores admitting to having them neither store would sell them to us They said the Website must be a mistake and they will not honor the online add, even though I showed them the add and even after they talked to they walmart operator (one store talked to the operator) One manager left me standing there and walked away from customer service and refused to return they told an employee to tell me to just go because they won't ret
Went into walmart located in Ontario/Mansfield, OH to purchase a infant carseatI came across one that I was really interested in and notice that there was only a display model, no merchandise not even a sticker advertising the cost of the carseatI located an associate to help me either locate the product for sale or assist me with ordering it online...I was told that I would not be sold a display model (never insisted or inquired that I would be) but ok and that they no longer carried this particular modelWhich raised my level of frustrationAll the while the walmart associates made me feel as though it was my error and that I should just pick another carseat! I was livid by the way the situation was being handled by not associate but all the associates that I came into contact with (total of 3)
I recently had a bad experience with Walmart's Walmart-2-Walmart wire transfer service On Dec24th, my daughter sent me $2,from TX to IL using the Walmart-2-Walmart wire service for a fee of $ When I went to pick it up from their Money Center in Lansing, IL, I was told that IL Law only allows them to pay a maximum of $ I was told that I would have to go the Walmart Money Center in Hammond, IN in order to get the full amount Which I did However, I find it very difficult to understand how Walmart's wire transfer service would even accept or process a transfer to a state that has a restriction on the amount they will pay out, without ever informing the sender This is definitely information Walmart's Money Center needs to communicate verbally and in writing to anyone using the Walmart-2-Walmart wire service
My daughter had an electronic prescription sent to the pharmacy at Walmart store in Colorado Springs I went to pick up the prescription this morning (a Saturday) and was told it was out of stock I called around town and found another pharmacy that had in stock, but when they called Walmart to have it transferred, the pharmacists at Walmart said it couldn't be transferred When I called him to inquire as to why, he said the computer system wouldn't let him transfer it, he didn't know why, and there wasn't anything he could do to override the computer system The only thing I can do to get my daughter her prescription is to wait until Monday, call her physician and have another prescription sent to another pharmacy, but this means she has to go two days without her medication
I want an explanation as to why I could not get her medication transferred to a pharmacy that could fill it for me right away I've never had a problem transferring medications TO Walmart, there's no reason I shouldn't be able to transfer them OUT, especially when it's not in stock She needed this prescription today
Was overcharged $for a $phone billTried to resolve with customer service in a timely fashion and I was hung up
On 5/16/17, I attempted to make a payment for my phone bill (Acct #XXXXXXXXX) through Walmart Family mobile that was a total of $I was told by a representative that I would not get charged a $fee for payment if I pay the bill through the automated systemI said I would pay the bill online and she informed me that the site was going through maintenanceUpon making a payment through said automated system, I received a text message saying "Thank you for your payment of $I immediately called customer service to have an refund issued for the $and I was told they couldn't at that timeI was told I had to wait hours for them to even receive the paymentI attempted to call later in the day and I was given the same information in which point I asked to speak to a manager or Accounts ReceivableI was transferred to another representative (who sta
I found an employee to show and tell them about the magets all over the doughnuts and side wall of the enclosed clear pastry caseThe employee said lets tell my managerThe manager said he was busyI protested, then the manager/supervisor said just take the doughnut outI protested again stating the flies and magets are on the inside walls to everything needs to out and the case needs to cleaned and disinfectedI was then waved away
Product_Or_Service: Doughnut
Order_Number:
Account_Number: O
I purchased an oil change, at first it rang up $19.99, I specifically said no I want the $as I wanted my fluids checked and my carpets vacuumed After waiting about hours I got my car and they did nothing to it from what I can tell They definitely didn't vacuum the carpet and in fact all of the options say no action meaning they didn't do any of the work I paid for I asked for a refund on Twitter and was told I would have to return miles back to the store! I told them I have had problems in the past returning items as they have horrible customer service I believe others have also been a victim of this scam where they charge for services not rendered The oil change was $29.99, paid for on 7/at 16:44: No court action is pending at this time although this appears to be wide spread fraud so a class action lawsuit may be occurring that I am not aware of yet
Hacked savings catcher balance was never returned
On September 6, 2018, someone breached Wal-Mart's app and stole my savings catcher balanceI noticed this on September 16, when I went to scan in a new receipt and saw that I had no balanceI called their savings catcher customer service and reported thisI received an e-mail on September indicating that this balance was returned to me and to allow 24-hours for it to be loaded to my accountI waited, but the balance never loadedIn fact, the entire gift card that had been there previously was deletedI called customer service again to inform them of thisI was told...again that it would be 24-hoursIt has now been over a week and the gift card and balance are still missing from my account
Purchased item and returned same day with receipt and was refused a refund/exchange
Purchased item and returned same day with receipt and was refused a refund/exchangeCustomer service rep stated that seasonal items can't be returnedI asked why doesn't Walmart tell me this before purchasing? She stated that there is a sign at the doorsI went back to one of the entrances to find a 8"x11" piece of paper pasted near the greeters area that stated what the rep had just told meThe problem is it is mostly obscured by the greeter and customers in that area and can't be seenI had to ask everyone to clear the area to take a picture
I sent my tv to be repaired on or because it worked but had vertical and horizontal lines on the screenThey confirmed they saw the issue with the lines and were waiting on tools to repair itWhen I received my tv back on it was missing the screws for the stand and it had a broken screen and does not work any longerI have contacted Walmart customer service about the broken screen but they are unwilling to resolve my issueI have before and after pictures
I had two accounts with My Family Mobile-Walmart, and I paid both off on the of Dec I switched my accounts to their parent company which is T-Mobile and there was a five day wait period from MyFamily Mobile to T-Mobile account #is for my children So far I received a five day bill from Walmart Myfamilymobile and it is a full months payment for $which is the total amount that I paid monthly We never had roaming charges or data overage so I do not know why my accounts would have them in the last five days and why am I being charged a full month's bill This is robbery and a gross over charge for five days of a cellphone *** D ***
Product_Or_Service: Last Cell Phone Bill
Account_Number: XXXXXXXXX and XXXXXX
This is how Walmart treats their military families
I also had a very unpleasant experience on the 8th of December
I Spoke to the manager of the store by the name of *** *** in reference to chairs my wife had returned to WalmartI had every the receipt stating that we purchased the chairs through there store front*** told my wife on the 7th that he knew that my wife did not purchase the chairs through Walmart as he was the manager of the storefront and that he knew they did not stock that many chairs in inventory; not giving my wife enough time to download the receipts through our business networkHe treated my wife with disrespect, insinuated that my wife was a liar and offered no apology when proven wrongHe treated my wife like trash and insulted her by insinuating she was a liar in public
I went to the storefront the next day and was greeted with the same disrespect by the store manager *** when I demanded an apologyThe store manager cut me off several times when I tried to explain that he was in the wrong with the way he treated my wifeHe did the same thing to me as he did my wife and walked away as asked for a verbal and written apology
I could care less about the money for the chairs returnedBut, to have my wife slandered in public and have the gull to insinuate that my wife is a liar is simply unacceptable
We will be filing a complaint with the Ethics Department, through Walmart I highly recommend to everyone to shop at a better environment as this one does not provide a pleasurable shopping experience
Ethics report # WMT-17-12-Pin
Details
2017-12-7:
Initial Report Submitted
What is your involvement in the issue? - It happened to me
Is this an ongoing issue? - No
What is the date of the most recent occurrence? - Last night
Have you reported this issue to anyone within the organization? - Yes
Do you believe that anyone has taken steps to hide this issue? - N/A
Where did the issue occur? - Onsite
What is your relationship to the company? - Customer
Hazel visited the location to return chairs, but Hazel was unable to return the items because Hazel did not yet have a copy of the digital receiptHazel spoke to *** in regard to the issue, and *** did not attempt to access the digital receipt*** behaved in a rude manner toward Hazel*** told Hazel that he knew for a fact that she did not purchase the items from the location because the product was not in stock at the locationHazel attempted to explain the issue to ***, *** shrugged his shoulders, dropped the paperwork, and *** told an assistant manager, "You handle thisI'm going home." *** walked away*** said *** insinuated Hazel was a "liar," in the presence of other customers, who also patronize ***'s business
*** reported the incident to Mike, and Mike escalated the issue to ***
Today, *** spoke to *** in regard to the issue, and *** told *** that the items were purchased at the location as Hazel and *** ordered the items for delivery at the location*** told *** that the receipt was outdated and beyond the timeframe of the return policy*** told *** that his issue was ***'s question of Hazel's integrity*** declined he told Hazel that she did not purchase the items at the location, in Noah's presence, which is untrue, as *** made the same comment to *** did not permit *** to further explain the issue, *** declined to issue a written letter of apology to Hazel at ***'s request, and *** refused to shake ***'s hand at the conclusion of the meeting because *** and *** could not resolve the issue
*** noted he no longer intends to do business with the company or patronize company locations
returned item under warranty 7/to return money to credit card yet ability to debit credit card within min
Walmart.com defrauded consumers by selling Best Choice patio umbrella for on its website, carrying it for in the store & refusing refund
Walmart refused to refund for patio umbrella sold on its website It had the same umbrella in the store for Walmart's business practices are fraudulent and unconscionable Walmart advertises refunds within days I took the umbrella back the same day I received it 5/25/and Walmart refused to refund the purchase price The Store Manager *** *** refused to speak with me regarding this refund request
Walmart, StAugustine FLon US1- This past Saturday morning my wife and I went shopping for food products for an event we were hosting later that eveningWe are your typical weekly shoppers at this establishment and aside from long check outlines and only having self checkout stations available, we have never had as bad of an experience as we experiencedMind you, Walmart upholds a policy to achieving customer satisfaction as WE, the consumers are it's foundation for it's continued growthEmployees are trained to follow guidelines when it comes to perishable food items prepared in it's deli department and are supposed to be governed by management and area floor leadersOne of the items I purchased this day (May 6, 2017) was a 4lb container of red skin potato saladWe completed our grocery shopping and advanced into our busy dayLater that evening as guests were arriving and our meal was about to be served, my wife came to me and asked me to taste the potato salad because it tasted very unusual and didn't have it's smellTherefore, I did and shortly after agreed the item had a spoiled taste to itWe went into the kitchen and immediately observed the expiration date on the container and found it to have been expired since April 25, Nearly two weeks past expiration! We announced to our guest to immediately disregard the potato salad from their plates and apologizedOne of the most embarrassing things that could happen when hosting a meal for a large group of people! The meal was postponed minutes as my wife drove to our local Walmart miles from our home, the one we typically never shop due to rude customer service issues to exchange the itemLater, we called the StAugustine store regarding this matter and the female manager on duty at the time brushed off the event and said "Well just bring the item in and exchange it" (after explaining that we had already exchanged the item plus took pictures of the receipt with the product and it's SKU # which included the date of purchase) This manager genuinely did not express a single concern about this issue and could only say I am sorry thereafter then hung upI called corporate, they listed to my complaint and then contacted the store manager which this time was Brad whom just came on dutyAgain I attempted to relay my experience to him although it was evident that my frustrations were escalating by this point as all he seemed to say was he apologizes and he will get someone over to look at the deli products immediatelyHe also stated that employees check these items often and remove items close to expiration from the selves and their prices are then marked downI asked him if this was the case then why did I purchase an item expired almost two weeks ago? I explained to him that a "sorry" cannot justify the cost or food born illnesses, lost days from work due to potential food poisoning, or the humiliation we encountered in front of our guestsI informed him that he was in fact on speaker phone and that the call was being monitored by of our remaining guests whom also shopped at walmart to bare witness to how this particular store would handle customer relations to such mattersAside from the decrease in Walmart's integrity for selling fresh items in their deli, these guests were disgusted at how poorly this manager's commitment was to adequately resolving this matter even with offering a gift card or anythingI ask the reader now to place yourselves in this situationPerhaps you have your boss over, perhaps in laws visit, romantic first date meal, any event that would mean the most to you during the preparation of hosting guestsSay this happened to you, and all that could be said was I'm sorry, or " hey take some more time out of your busy life to come back and exchange the item, your time or cost of travel means nothing to Walmart, so what your guests almost ate a toxic product" YES TOXIC, potato salad has mayo, eggs, and several other ingredients that cause serious food illnesses after their expirationAgain, so what if you were humiliated in front of your guests and your important event was tarnishedHere is a sorry for your sufferingNot acceptable! I have asked the store manager MrAnderson to contact me, we will see how he chooses to justify this matter
I PURCHASED A BETTER HOME AND GARDEN EMERALD COAST PERGOLA FOR A PARTY WE ARE HAVING AT OUR HOUSEAFTER GETTING THE BOX HOME WE OPENED IT UP TO FIND NO INSTRUCTIONS, AFTER FINDING INSTRUCTIONS ONLINE WE FOUND THAT THE UNIT WAS BENT AND WOULD NOT ALLOW US TO BE PUT TOGETHER ON TOP OF MISSING PARTSI HAVE TRIED TO CONTACT WALMART MANY MANY DIFFRENT TIMES AND THEY KEEP GIVING ME OTHER NUMBERS TO CALL SAYING THEY CANNOT HELP METHEY WILL NOT RETURN THE PRODUCT, NOT THAT I AM LOOKING FOR A RETURN I JUST WANT A NEW ONE FOR THE MONEY I BOUGHTTHEY TELL ME THAT THEY DONT HANDLE THAT BRAND BECAUSE IT IS A THIRD PARTY EVEN THO I WALKED MY HAPPY *** INTO THE STORE AND BOUGHT IT FROM WALMARTNO ONE TOLD ME IT WAS A 3RD PARTY PRODUCT AND IF YOU ASK ME THE STRORE SHOULD BE ABLE TO EXCHANGE IT OUT FOR A NEW ONE BEING A WEEK OLDSO NOW I WASTED DOLLARS ON SOMETHING THAT DOES NOT WORKIT SEEMS AS THO THEY ARE NOT STANDING BEHIND THERE STORE POLICY ON RETURNS AND BLOWING ME OFF NOT TO MENTION HANGING UP ON ME MULTIPLE TIMES SAYING THEY HAD PHONE ISSUES PROBABLY HOPING I WOULD NOT CALL BACK AND WANT TO DEAL WITH THISTHE MANUFACTURER I WAS TOLD WAS NUMARK AND THEY ARE NO HELP EITHER TELLING ME TO CALL WALMART BACK AND ASK FOR A EXCHANGETHIS DOES NOT HELP ME I TOLD THEM BECAUSE THEY DIRECTED ME TO THEM IN THE FIRST PLACEI JUST WANT SOME SHADE BY OUR *** POOL AND FOR A PRODUCT I BOUGHT FROM WALMART TO WORK, I DID NOT PAY FOR A BROKEN ONE I PAID FOR A NEW ONE I DONT UNDERSTAND THIS AT ALL
I was a customer of family mobile for about billing cyclesI had called customer service and explained that I needed help in servicing data network and dropped call issuesThey were unable to efficiently help resolve any of my issues as the language barrier was hard to get overI finally insinuated I'd like some sort of reimbursement for lack of service on my deviceThey kept telling me my phone was the issue and it wasn't, I talked to at&t (my original phone provider) and they said it would not affect my service with family mobile with this phoneSo I finally gave up and cancelled my services to be told I could not cancel until the 19th of AugustGreat, now I can pay more for nothing? I would really like to not be billed for this last cycleI put faith in this service and have been greatly dissapointed and deprived of any affective or immidiate resolutions
Product_Or_Service: Family mobile (Tmobile)
I returned some items and was given a gift cardWhen I have tried using it I was told it was never activatedI want my money and cant get help ever
On March 31st I made a purchase of several medical equipment such as a heart monitor, band aids, heat pads etc with a medical expense card from my workThese were for my motherIn April (not exactly sure of date) I returned most items as she said she didn't want themThe Walmart employee said she would have to give me a gift card since the return amount was larger then the amount they can give back in cashI agreed to itThe return amount was approximately $The lady that helped me was African American and olderI must have been around 12am-3pm Later I gave the card to my mom since she shops at Walmart oftenNext time I saw my mom she told me she had tried using it and the cashier said it didn't have any credit availableI took the card back thinking it was a mistakeThe next time I tried using it the cashier told me the
Walmart family mobile authorized a payment from my account without my authorizationI went online to make a payment on august Upon logging into my account I clicked pay bill then it moved to the next screen where I saw my current balanceI clicked next to go to the next screen but the screen never went forwardThere was a small circle of little balls that kept spinningI waited then decided to go back to the beginning to start again but it did the same thing and I decided to wait it out but I fell asleep waitingIn the am the first thing I did was open my phone to complete making my payment but I saw a confirmation for a payment ending in ***I was surprised and I verified my last four digits on the card I would have used except; I never finished making the paymentThe card was a new card and I had not stored it onto the website and I did not sign up for automatic paymentsI then looked at my text messages and saw another confirmation for the account ending in *** wh
While I was a faithful and frequently shop at the local Walmart supercenter#Located in Lansing,IlTorrence AveI was met with angry hostile and verbally abusive employeesThey are unprofessional and inappropriate in the workplaceI have/was subjected to employees using profanity and rude behavior towards myselfThis is very disturbingI am feeling threatened by the hostile environmentThis is due to some of the people they employee live near my home
Walmart had an add for iPad 12.9-32gb for $DEMO online and refused to sell it to my wife and I when we went to the store to buy it That is fraud
Walmart had an add on their Website showing they were selling their iPad Pro inch gb Wi-fi-Space grey (DEMO) "clearance" "Store only" for $
Was $
Save $
My wife and I called local stores to see who still had the Demos on stock after verifying from 1-800-WALMART this was a real add and not a typo WE FOUND STORES that had them on stock
When we arrived at the two stores, both stores admitting to having them neither store would sell them to us They said the Website must be a mistake and they will not honor the online add, even though I showed them the add and even after they talked to they walmart operator (one store talked to the operator) One manager left me standing there and walked away from customer service and refused to return they told an employee to tell me to just go because they won't ret
Went into walmart located in Ontario/Mansfield, OH to purchase a infant carseatI came across one that I was really interested in and notice that there was only a display model, no merchandise not even a sticker advertising the cost of the carseatI located an associate to help me either locate the product for sale or assist me with ordering it online...I was told that I would not be sold a display model (never insisted or inquired that I would be) but ok and that they no longer carried this particular modelWhich raised my level of frustrationAll the while the walmart associates made me feel as though it was my error and that I should just pick another carseat! I was livid by the way the situation was being handled by not associate but all the associates that I came into contact with (total of 3)
I recently had a bad experience with Walmart's Walmart-2-Walmart wire transfer service On Dec24th, my daughter sent me $2,from TX to IL using the Walmart-2-Walmart wire service for a fee of $ When I went to pick it up from their Money Center in Lansing, IL, I was told that IL Law only allows them to pay a maximum of $ I was told that I would have to go the Walmart Money Center in Hammond, IN in order to get the full amount Which I did However, I find it very difficult to understand how Walmart's wire transfer service would even accept or process a transfer to a state that has a restriction on the amount they will pay out, without ever informing the sender This is definitely information Walmart's Money Center needs to communicate verbally and in writing to anyone using the Walmart-2-Walmart wire service
My daughter had an electronic prescription sent to the pharmacy at Walmart store in Colorado Springs I went to pick up the prescription this morning (a Saturday) and was told it was out of stock I called around town and found another pharmacy that had in stock, but when they called Walmart to have it transferred, the pharmacists at Walmart said it couldn't be transferred When I called him to inquire as to why, he said the computer system wouldn't let him transfer it, he didn't know why, and there wasn't anything he could do to override the computer system The only thing I can do to get my daughter her prescription is to wait until Monday, call her physician and have another prescription sent to another pharmacy, but this means she has to go two days without her medication
I want an explanation as to why I could not get her medication transferred to a pharmacy that could fill it for me right away I've never had a problem transferring medications TO Walmart, there's no reason I shouldn't be able to transfer them OUT, especially when it's not in stock She needed this prescription today
Was overcharged $for a $phone billTried to resolve with customer service in a timely fashion and I was hung up
On 5/16/17, I attempted to make a payment for my phone bill (Acct #XXXXXXXXX) through Walmart Family mobile that was a total of $I was told by a representative that I would not get charged a $fee for payment if I pay the bill through the automated systemI said I would pay the bill online and she informed me that the site was going through maintenanceUpon making a payment through said automated system, I received a text message saying "Thank you for your payment of $I immediately called customer service to have an refund issued for the $and I was told they couldn't at that timeI was told I had to wait hours for them to even receive the paymentI attempted to call later in the day and I was given the same information in which point I asked to speak to a manager or Accounts ReceivableI was transferred to another representative (who sta