My doctor wrote a prescription for a rollator walker a month ago, and it still has not been sent to me
My doctor wrote a prescription for a rollator walker a month ago from Wal-Mart Home DeliveryI filled out a form as well as my doctor's office for MedicareWal-Mart faxed them back, requesting more informationSo, my doctor's office faxed it backI waited a few days, and called Wal-Mart and asked them what the status was of my walker, and they said they were waiting for my doctor's office, and I called them, and they had faxed the informationBasically, I have been going back and forth like this since 5/10/2016, and it is now 6/9/2010.I and my doctor's office have done all the calling to Wal-MartI asked for the last time today if Wal-Mart will call my doctor, and they said they wouldn't, that they've faxed my doctor's office times, and so I need to cal themAnd, still no walkerIn addition to this, when I have called, they have been rude, nasty, and disrespectfulI am at
I cancel phone service months ago and Walmart family mobile is still charging for the services
The Phone that is no longer in use the sale rep refuse to credit my account this over charge by Walmart family Mobile
Walmart has had to repair multiple
Problems I have had with the tires I purchased from thereToday I had aNow out resulted in destroying a rim als
I purchased four tires from Walmart, I've had to take them back multiple times because the balancing was wrongToday I had a blow out, I'm assuming it is the grade if tired they stand behind and it cause be to jump up on a curb and destroyed a manufactured rimSoIt only did I have to change a flat and I have a terminal illness I am sitting on a spare with the new tire in my trunk with a bent rim from the curbI don't think they should sell tires they can guarantee to have less trouble from plus now I gotta find a way to get a matching rim again which I cannot afford
TLE Issue
My wife stopped in on 9/19/to have a slow leak repaired on her tireThe tires were purchased in from a Walmart where we also purchased the Road Hazard on the tiresThe technician informed my wife that Walmart policy states if the tires are older than years that they won't do any repairs on the tireEven though they were purchased in since they manufactured in there was nothing they could do but not to worry other businesses don't have a policy like this and can repair the tireI'm confused as to why the age of the tire comes into play with a slow leak and not the amount of miles that's on the tireAlso how could Walmart refuse to even look at a slow leak and completely waste our timeThere was no policy when I purchased the tires in saying after years there's nothing that could be doneIs this an actual policy and what are the plans to fix this? How can other businesses owner this but Walmart won't even though I purchased the tires through t
as I was returning about 250$ worth of merchendise after purchasing about 750$ worth I didnt have my i.dhowever was told by an associate to go try and find it after they took the stuff behind the counteri went home to find it and was instead made to take my two year old to the hospital because it seemed as though he couldnt brweathafter days he was released from the hospital after recovering from rsv a respiratory bug that effects your lungsupon retuning to the store to recover the items was told vthat they did in fact see me on camera bringing items to the desk and leave without them that I wouldnt be reimbursed for the money and that its my responsibility to take my property with me when I left despite what I was told from their assosiate
Product_Or_Service: schwinn bycycle,wireless keyboard,dickie shorts,et
Incorrect tires put on my vehicleI can not reach a manager when I call the store
I purchased tires at the Wal-mart super-center at Hanover, PA in In the winter of the Hampstead, MD store told me that the tires the Hanover store put on my vehicle are the wrong sizeI went to the Hampstead store for a tire rotation and low air in the tire after the Hanover store turned me awayHowever, the Hanover store said over the phone they could assist meThere were two customers and five employees in Hanover that dayI filed a complaint with Walmart directly at the time about being turned away and when I called the manager she was not availableI would like the tires changed to the correct size at no cost to me and to keep the existing road hazard and lifetime balancing I paid for and at the Hampstead, MD store not the Hanover, PA storeWhen I call the South Hanover store to talk to a manager there is none available to talk to in the tire center
I purchased the best car battery Wal-Mart sells at the Killion Rdstory in Columbia, SCThe battery had a year warranty, years full replacement and the last years proratedThe battery failed and left me stranded earlier this week about a week less than years since it was purchasedThe store employee tested the battery and said it was bad and would have to be replacedBefore they installed the replacement battery they pulled all date code and labels off the battery and told me I have no more warrantyThey said this was the new policyI asked to speak to the store manager and instead an assistant asked what my complaint wasShe said wait a minute and let me check on thatA few minutes later she came back and said yes that is the new policy I checked with several managers at other businesses that sell car batteries and they all said "we don't do our customers that way"I think this is fraud and unethicalI called headquarters and a very polite lady took my complaint and said someone from management would be calling meIt has been days and no call yetI am very disappointed that Wal-Mart would sell a product with a stated warranty then change their policy and decide to not back what had already been purchased
I purchased the best car battery Wal-Mart sells at the Killion Rdstory in Columbia, SCThe battery had a year warranty, years full replacement and the last years proratedThe battery failed and left me stranded earlier this week about a week less than years since it was purchasedThe store employee tested the battery and said it was bad and would have to be replacedBefore they installed the replacement battery they pulled all date code and labels off the battery and told me I have no more warrantyThey said this was the new policyI asked to speak to the store manager and instead an assistant asked what my complaint wasShe said wait a minute and let me check on thatA few minutes later she came back and said yes that is the new policy I checked with several managers at other businesses that sell car batteries and they all said "we don't do our customers that way"I think this is fraud and unethicalI called headquarters and a very polite lady took my complaint and said someone from management would be calling meIt has been days and no call yetI am very disappointed that Wal-Mart would sell a product with a stated warranty then change their policy and decide to not back what had already been purchased
My wife was robbed in this store yesterday A friend of ours was shot with a bb gun in the parking lot last year We believe the staff may be involved My wife is months pregnantShe put her purse down to look at some items , turned around and her purse was gone The staff was unwilling to assist The Manger of the store ,***, refused to allow us to review any type of camera footage that would help determine who had robbed my wife He was cold, rude, inconsiderate, and very standoffish I called yesterday and was told that I would get all the help I needed ***, the manger of the store stated "I run a multi-million dollar business and our company policies are in place" Is this the type of manger that we want in our city or our stores A person who is there to protect the criminal elements working his store He should be ashamed for envoking company policy to protect a criminal Either he is working with the criminals or he is to careless to be working at a "multi-million" dollar company Crime has been a big problem at this walmart for many years I have seen fights, drug use and sales, and basic disregard for general cleanliness at this storePlease beware of this place and watch out for the general manger *** as I believe he is there to protect criminals!
I have a phone through FamilyMobile, and while I pay for high speed 4g/lte data, my speeds (as measured with the SpeedTest.net application) slow
I have had terrible data speeds since my 4g/lte service beganI have results from the SpeedTest.net app saved on my phoneOften, speeds are below Mb/sI have spoken to roughly five technicians with no resolution
I got an wmail from walmart saying they were giving me a gift card.So I clicked on the link and it took me to a page and it said I had to sign up for diffrent thing and I had to pay for what I signed up for in order to get the gift card so I did what it said and I didnt get the gift card.Even after I followed what they said to do
Product_Or_Service: dollar gift carf
While in the checkout, at North Marine Blvd Wal-Mart today, I was yelled at by the cashier and a member of managementI was attempting to resolve an issue of why my bill was so highI didn't see whit was when I had only purchased three itamI kept asking the cashier why the amount was so high and she kept saying she didn't knowI then asked to see a print out of the receipt, she refused to print out what was purchasedI told her the only item on the card screen was a fan that I was being over charged forI didn't know why the fan was ringing up at Before the manager returned I asked to see a print out of what was rung upShe refused, instead she tried to get me to come over to her side of the register, but I refused to do that, instead demanding the copy of the receiptStill she refused so I told her to get her managerAt that point the cashier yelled at me saying that "I'm not you God *** slave." She did leave to get the manager at that pointWhile she was gone the other manager returned with a different brand of fanI explained that the other fan I pulled from the shelve was marked at the same price of as all the fans on that shelf were marked When the other manager returned I told her that I just wanted the money returned to my debit car for the fan that was brokenShe yelled at me saying that wasn't going to happenI have had nothing but trouble from the customer service at this store, they refuse to do anything about itAll they do is tell me their very sorry, yet the cashiers continue to be rude, they never have the correct pricing out, and they are constantly to busy having personal conversations on the floor to help customers adequately I have stopped shopping at the is Wal-Mart before, when I go back after months, nothing has changedThis incident was both unfair and embarrassing to my selfI believe people need to lose their jobs if they do not have the competency to do it with accuracy
black web product not working and warranty info available
Sumbitted the following problem and has received no reply
properly!
Subject
Store Experience
Response By Email (01/21/05:PM)
Dear *** ,
Thank you for contacting Walmart Customer CareWalmart strives to provide excellent customer service along with quality merchandise for purchase
Please contact the store where the purchase was made and speak with a salaried member of management to receive a copy of your receiptIf you have a receipt and the TC number is not legible, management can print another one
We appreciate your feedback as we work to continue to improve the customer experienceIf we can be of any further assistance, please do not hesitate to contact us
Sincerely,
Walmart Customer care
Customer By (01/21/05:PM)
We purchased on 07/01/from store (in maine) a 3cd stereo (068113116293s for We arrived home back in Ny and the unit did not functionWe ca
First off I like this hometown store, I shop there all the time, but when it comes to check, debit or credit cards this place is absolutely nutsFirst example, I purchased my bill with a bank debit card and there on after that date Walmart continued to withdrawal a $service charge out of my account every monthThats just one example, now here goes another, I buy a Walmart Visa Gift Card approxvalue $but they do not recognize their own card and cannot take payment or process my Walmart family mobile account like the text saysI am so pissed that I am behind on payment because of this and Walmart will not make a processed payment on that card for the phone or the prepaid service that I bought at that store
I drove miles to the Walmart store #located at Route & 209, Milford, PA XXXXX
I was returning a newly purchased yet defective tablet w/ it's receipt for a simple exchangeStill within the policy return dateThere seemed to be no issue w/ thisAT FIRST!
The receipt was valid, the codes all matched the box, tablet, & receiptYet the code wouldn't scan properly for whatever reason
There was a woman ( Lilian ) sitting on the bench in the customer service center area to the side, eating & playing w/ her cell phone ( on the clock), loudly proclaiming she wanted to go home & needed someone to take her hoursA random employee walked by excepting her hoursShe screamed "yay I wanna go home." The other employee called her "crazy"Lilian, in her yellow vest screamed back " I never said I wasn't crazy." I thought not much of it, being more interested in my transactions
I was also using the MoneyGram service which I had already filled out, was making a credit card payment ($3000) & then doing some shopping
However the tablet return was not scanning properly & I was told it won't scan "I can't override the computer." She saidI asked what I should do & was told "l don't know."
I then politely asked for a managerThe customer service women rolled her eyes & sighed while mumbling "hold on" & then yelled across the room to the sitting,eating,lost in her phone,& ready to go home early....LILIAN!
Lilian said she was the manager, which I later found she was notShe reluctantly arose from her phone,food & perch as she schlepped to the register behind the counter as if asked to climb a mountain & said condescendingly "can I help you sir." She knew the issue already because she had been there sitting & could hear the entire event
I said I just bought this tablet,the charger doesn't work & I have a receiptHowever the scanner won't scanShe said to call Wal-MartI explained I drove miles there & have to drive miles back as I live in the mountainsShe said "try another Walmart." Another Walmart is another miles awayI suggested manually typing it in, yet once again it wouldn't scan
"Sorry sir there is nothing more I can do."
I said "OK, FINE I need to file this MoneyGram, & make a card payment."
I gave her my valid State issued government identification card for transactions involving my money( Which I've done many times) She said "this is not a driver's license." I explained I knew that but it is State issued I.D w/ photo, current address,
and expiration date
I then presented forms of valid state identification with photo, address, birthdate etc., Plus social security card with my name, credit cards with my name,& my Walmart card w/ my nameA card in which I have paid THOUSANDS on
She refused to listen to anything, even though the logic was blatantly apparent & spoke to me as if I were the sole reason she was not yet on her way home...EARLY, or at least still on her bench texting
She (LILIAN - Customer service center - MIFORD PA, STORE# 2064), then proceeded to slide all off my papers forward at me saying " we are done here." She ( LILIAN) then pushed a button on her shoulder cb exclaiming that there was a trespasser on the properly & requested security immediately remove me from the store
Quite frustrated (& bewildered how this type of person works in customer service) I calmly asked the store#She said #I wrote this downIt turned out being #I then calmly said "may I have your name please"She yelled as if I were an ie who couldn't read " It's on my name tag." I explained her name tag was clipped on backwardsShe looked down & turned it around w/ what could only be described as disdain in her eyes
I took my papers & left feeling frustrated, uneasy, & embarrassed from this unnecessary experience
I shopped elsewhere, went home & immediately called 1-800-WALMART
I selected store experience department & complaintsThe agent was very understanding in a way I felt he really grasped the issue
Turns out my multiple government issued I.D for the MoneyGram were not only completely satisfactory but listed top of the list of required I.DMy attempted tablet return w/ receipt wouldn't go through because she entered the incorrect codesAnd, ..I not only did nothing wrong, I did everything 100% correct
Instead of a kind & courteous exchange between customer & a customer service center repposing as manager ( Lilian store #) ended w/ a good intentioned customer being spoken to w/ condescending disrespect, & blatant disregard for my business,feelings, needs or concerns
Worst part was it ending in her bellowing for security to remove me for trespassing in front of many strangers
Distance driven75+ MILES
Walmart Supercenter Route and Milford PA, (570)
491- Costomer Service CenterEmployee name ( LILIAN )
I ordered a, "Keurig KCoffee Maker, Actual from walmart.com to pick up in the Homewood, IL Walmart locationYet, I received an Cuisine Mart black machine in the Keurig box that appeared to have been previously used and dirtyThis was alarming, and I was extremely disappointed because I have been researching to find just the right machine for me; so I wanted to use it right awayI ordered the item Saturday, picked it up Sunday, and went to return it TuesdayBecause this was an unfamiliar situation I experienced, I decided to call aheadThe first time I called on Monday eveningI was on hold for more than minutes before I decided to hang upThen, I called again Tuesday morning and spoke with a young lady who identified herself as a manger, name *** told me to bring the item back for a refundShe assured me that I would not be hassled and receive my refund.I arrived Tuesday evening to return the itemA assistant manager named, Kaity assisted me
I recently purchased a Samsung JSky Pro phone on August 15, I never received an email showing my purchase I called two days later on Aug 17, and found out it was cancelled because I changed my email address from the last time I purchased a product from Walmart online in I was told I typed in an incorrect/misspelled email address which is my faultI was told to go reorder I then reordered with the correct email address and received an email showing my purchaseI then received another email address showing my purchase was cancelled I called again and they informed me that even know the email is valid it is still different than the email I used in 2017, disregarding the purchase on Aug I was told that if your email address is changed that they have to verify it is valid before allowing a purchaseWhy wouldn't they just send a verification email then? The Customer service rep told me she would notify the verification department and get it fixed She then told me to order again no earlier than minutes and no more than 24hrs I did just that and once again my purchase was later cancelled I called back again and spoke with a rep plus the Supervisor The supervisor said once an email address is changed it takes up to days to verify I asked her why the rep told me to reorder again using the email address she was going to have the verification team fix The supervisor told me that it was necessary to reorder again even though it would have been cancelled so the verification team could complete their work How does this make sense? If they told me this I wouldn't have bothered going thru the process againI then told the supervisor that I was going to file a complaint and she hung up on me Very poor customer service and verification procedures I then just went to a local walmart store and purchased a prepaid LG Stylo phone When I got home I found the stylus was missing I then had to go back and return the item This is not the first time for missing parts I have purchased many Mainstay products and more than a few have had missing items making me return the product I go to Walmart for everything but at this point in my life I am contemplating never returning I am not rich by any means but can afford spending a little more money if I went to Target instead It would be worth paying more instead of dealing with all the hassles
The purchase was done on April 29th at 8:p.min the amount of $
On April 29th I purchased items at Walmart in Chamblee Georgia on Chamblee Tucker Road I spent dollars in total at Walmart that day I wanted to return three items that I purchased to Walmart they told me that even though I pay with my debit card I could only get a exchange or money on a Walmart gift card but I paid as debit not credit so I was expecting to get cashback when paying with a purchase and want to get money back I would get cash back since I paid as debit
My doctor wrote a prescription for a rollator walker a month ago, and it still has not been sent to me
My doctor wrote a prescription for a rollator walker a month ago from Wal-Mart Home DeliveryI filled out a form as well as my doctor's office for MedicareWal-Mart faxed them back, requesting more informationSo, my doctor's office faxed it backI waited a few days, and called Wal-Mart and asked them what the status was of my walker, and they said they were waiting for my doctor's office, and I called them, and they had faxed the informationBasically, I have been going back and forth like this since 5/10/2016, and it is now 6/9/2010.I and my doctor's office have done all the calling to Wal-MartI asked for the last time today if Wal-Mart will call my doctor, and they said they wouldn't, that they've faxed my doctor's office times, and so I need to cal themAnd, still no walkerIn addition to this, when I have called, they have been rude, nasty, and disrespectfulI am at
I cancel phone service months ago and Walmart family mobile is still charging for the services
The Phone that is no longer in use the sale rep refuse to credit my account this over charge by Walmart family Mobile
Walmart has had to repair multiple
Problems I have had with the tires I purchased from thereToday I had aNow out resulted in destroying a rim als
I purchased four tires from Walmart, I've had to take them back multiple times because the balancing was wrongToday I had a blow out, I'm assuming it is the grade if tired they stand behind and it cause be to jump up on a curb and destroyed a manufactured rimSoIt only did I have to change a flat and I have a terminal illness I am sitting on a spare with the new tire in my trunk with a bent rim from the curbI don't think they should sell tires they can guarantee to have less trouble from plus now I gotta find a way to get a matching rim again which I cannot afford
TLE Issue
My wife stopped in on 9/19/to have a slow leak repaired on her tireThe tires were purchased in from a Walmart where we also purchased the Road Hazard on the tiresThe technician informed my wife that Walmart policy states if the tires are older than years that they won't do any repairs on the tireEven though they were purchased in since they manufactured in there was nothing they could do but not to worry other businesses don't have a policy like this and can repair the tireI'm confused as to why the age of the tire comes into play with a slow leak and not the amount of miles that's on the tireAlso how could Walmart refuse to even look at a slow leak and completely waste our timeThere was no policy when I purchased the tires in saying after years there's nothing that could be doneIs this an actual policy and what are the plans to fix this? How can other businesses owner this but Walmart won't even though I purchased the tires through t
as I was returning about 250$ worth of merchendise after purchasing about 750$ worth I didnt have my i.dhowever was told by an associate to go try and find it after they took the stuff behind the counteri went home to find it and was instead made to take my two year old to the hospital because it seemed as though he couldnt brweathafter days he was released from the hospital after recovering from rsv a respiratory bug that effects your lungsupon retuning to the store to recover the items was told vthat they did in fact see me on camera bringing items to the desk and leave without them that I wouldnt be reimbursed for the money and that its my responsibility to take my property with me when I left despite what I was told from their assosiate
Product_Or_Service: schwinn bycycle,wireless keyboard,dickie shorts,et
Incorrect tires put on my vehicleI can not reach a manager when I call the store
I purchased tires at the Wal-mart super-center at Hanover, PA in In the winter of the Hampstead, MD store told me that the tires the Hanover store put on my vehicle are the wrong sizeI went to the Hampstead store for a tire rotation and low air in the tire after the Hanover store turned me awayHowever, the Hanover store said over the phone they could assist meThere were two customers and five employees in Hanover that dayI filed a complaint with Walmart directly at the time about being turned away and when I called the manager she was not availableI would like the tires changed to the correct size at no cost to me and to keep the existing road hazard and lifetime balancing I paid for and at the Hampstead, MD store not the Hanover, PA storeWhen I call the South Hanover store to talk to a manager there is none available to talk to in the tire center
I purchased the best car battery Wal-Mart sells at the Killion Rdstory in Columbia, SCThe battery had a year warranty, years full replacement and the last years proratedThe battery failed and left me stranded earlier this week about a week less than years since it was purchasedThe store employee tested the battery and said it was bad and would have to be replacedBefore they installed the replacement battery they pulled all date code and labels off the battery and told me I have no more warrantyThey said this was the new policyI asked to speak to the store manager and instead an assistant asked what my complaint wasShe said wait a minute and let me check on thatA few minutes later she came back and said yes that is the new policy I checked with several managers at other businesses that sell car batteries and they all said "we don't do our customers that way"I think this is fraud and unethicalI called headquarters and a very polite lady took my complaint and said someone from management would be calling meIt has been days and no call yetI am very disappointed that Wal-Mart would sell a product with a stated warranty then change their policy and decide to not back what had already been purchased
I purchased the best car battery Wal-Mart sells at the Killion Rdstory in Columbia, SCThe battery had a year warranty, years full replacement and the last years proratedThe battery failed and left me stranded earlier this week about a week less than years since it was purchasedThe store employee tested the battery and said it was bad and would have to be replacedBefore they installed the replacement battery they pulled all date code and labels off the battery and told me I have no more warrantyThey said this was the new policyI asked to speak to the store manager and instead an assistant asked what my complaint wasShe said wait a minute and let me check on thatA few minutes later she came back and said yes that is the new policy I checked with several managers at other businesses that sell car batteries and they all said "we don't do our customers that way"I think this is fraud and unethicalI called headquarters and a very polite lady took my complaint and said someone from management would be calling meIt has been days and no call yetI am very disappointed that Wal-Mart would sell a product with a stated warranty then change their policy and decide to not back what had already been purchased
My wife was robbed in this store yesterday A friend of ours was shot with a bb gun in the parking lot last year We believe the staff may be involved My wife is months pregnantShe put her purse down to look at some items , turned around and her purse was gone The staff was unwilling to assist The Manger of the store ,***, refused to allow us to review any type of camera footage that would help determine who had robbed my wife He was cold, rude, inconsiderate, and very standoffish I called yesterday and was told that I would get all the help I needed ***, the manger of the store stated "I run a multi-million dollar business and our company policies are in place" Is this the type of manger that we want in our city or our stores A person who is there to protect the criminal elements working his store He should be ashamed for envoking company policy to protect a criminal Either he is working with the criminals or he is to careless to be working at a "multi-million" dollar company Crime has been a big problem at this walmart for many years I have seen fights, drug use and sales, and basic disregard for general cleanliness at this storePlease beware of this place and watch out for the general manger *** as I believe he is there to protect criminals!
I have a phone through FamilyMobile, and while I pay for high speed 4g/lte data, my speeds (as measured with the SpeedTest.net application) slow
I have had terrible data speeds since my 4g/lte service beganI have results from the SpeedTest.net app saved on my phoneOften, speeds are below Mb/sI have spoken to roughly five technicians with no resolution
I got an wmail from walmart saying they were giving me a gift card.So I clicked on the link and it took me to a page and it said I had to sign up for diffrent thing and I had to pay for what I signed up for in order to get the gift card so I did what it said and I didnt get the gift card.Even after I followed what they said to do
Product_Or_Service: dollar gift carf
While in the checkout, at North Marine Blvd Wal-Mart today, I was yelled at by the cashier and a member of managementI was attempting to resolve an issue of why my bill was so highI didn't see whit was when I had only purchased three itamI kept asking the cashier why the amount was so high and she kept saying she didn't knowI then asked to see a print out of the receipt, she refused to print out what was purchasedI told her the only item on the card screen was a fan that I was being over charged forI didn't know why the fan was ringing up at Before the manager returned I asked to see a print out of what was rung upShe refused, instead she tried to get me to come over to her side of the register, but I refused to do that, instead demanding the copy of the receiptStill she refused so I told her to get her managerAt that point the cashier yelled at me saying that "I'm not you God *** slave." She did leave to get the manager at that pointWhile she was gone the other manager returned with a different brand of fanI explained that the other fan I pulled from the shelve was marked at the same price of as all the fans on that shelf were marked When the other manager returned I told her that I just wanted the money returned to my debit car for the fan that was brokenShe yelled at me saying that wasn't going to happenI have had nothing but trouble from the customer service at this store, they refuse to do anything about itAll they do is tell me their very sorry, yet the cashiers continue to be rude, they never have the correct pricing out, and they are constantly to busy having personal conversations on the floor to help customers adequately I have stopped shopping at the is Wal-Mart before, when I go back after months, nothing has changedThis incident was both unfair and embarrassing to my selfI believe people need to lose their jobs if they do not have the competency to do it with accuracy
I wanted to exchange a cell phone that is not working properly
Product_Or_Service: Pre paid Cell Phone
Order_Number: XXXXX
black web product not working and warranty info available
Sumbitted the following problem and has received no reply
properly!
Subject
Store Experience
Response By Email (01/21/05:PM)
Dear *** ,
Thank you for contacting Walmart Customer CareWalmart strives to provide excellent customer service along with quality merchandise for purchase
Please contact the store where the purchase was made and speak with a salaried member of management to receive a copy of your receiptIf you have a receipt and the TC number is not legible, management can print another one
We appreciate your feedback as we work to continue to improve the customer experienceIf we can be of any further assistance, please do not hesitate to contact us
Sincerely,
Walmart Customer care
Customer By (01/21/05:PM)
We purchased on 07/01/from store (in maine) a 3cd stereo (068113116293s for We arrived home back in Ny and the unit did not functionWe ca
First off I like this hometown store, I shop there all the time, but when it comes to check, debit or credit cards this place is absolutely nutsFirst example, I purchased my bill with a bank debit card and there on after that date Walmart continued to withdrawal a $service charge out of my account every monthThats just one example, now here goes another, I buy a Walmart Visa Gift Card approxvalue $but they do not recognize their own card and cannot take payment or process my Walmart family mobile account like the text saysI am so pissed that I am behind on payment because of this and Walmart will not make a processed payment on that card for the phone or the prepaid service that I bought at that store
I never received my grocery delivery order from the Chantilly VA locationWalmart-took out of banking acct
I do not have any of the info above
I drove miles to the Walmart store #located at Route & 209, Milford, PA XXXXX
e who couldn't read " It's on my name tag." I explained her name tag was clipped on backwardsShe looked down & turned it around w/ what could only be described as disdain in her eyes
I was returning a newly purchased yet defective tablet w/ it's receipt for a simple exchangeStill within the policy return dateThere seemed to be no issue w/ thisAT FIRST!
The receipt was valid, the codes all matched the box, tablet, & receiptYet the code wouldn't scan properly for whatever reason
There was a woman ( Lilian ) sitting on the bench in the customer service center area to the side, eating & playing w/ her cell phone ( on the clock), loudly proclaiming she wanted to go home & needed someone to take her hoursA random employee walked by excepting her hoursShe screamed "yay I wanna go home." The other employee called her "crazy"Lilian, in her yellow vest screamed back " I never said I wasn't crazy." I thought not much of it, being more interested in my transactions
I was also using the MoneyGram service which I had already filled out, was making a credit card payment ($3000) & then doing some shopping
However the tablet return was not scanning properly & I was told it won't scan "I can't override the computer." She saidI asked what I should do & was told "l don't know."
I then politely asked for a managerThe customer service women rolled her eyes & sighed while mumbling "hold on" & then yelled across the room to the sitting,eating,lost in her phone,& ready to go home early....LILIAN!
Lilian said she was the manager, which I later found she was notShe reluctantly arose from her phone,food & perch as she schlepped to the register behind the counter as if asked to climb a mountain & said condescendingly "can I help you sir." She knew the issue already because she had been there sitting & could hear the entire event
I said I just bought this tablet,the charger doesn't work & I have a receiptHowever the scanner won't scanShe said to call Wal-MartI explained I drove miles there & have to drive miles back as I live in the mountainsShe said "try another Walmart." Another Walmart is another miles awayI suggested manually typing it in, yet once again it wouldn't scan
"Sorry sir there is nothing more I can do."
I said "OK, FINE I need to file this MoneyGram, & make a card payment."
I gave her my valid State issued government identification card for transactions involving my money( Which I've done many times) She said "this is not a driver's license." I explained I knew that but it is State issued I.D w/ photo, current address,
and expiration date
I then presented forms of valid state identification with photo, address, birthdate etc., Plus social security card with my name, credit cards with my name,& my Walmart card w/ my nameA card in which I have paid THOUSANDS on
She refused to listen to anything, even though the logic was blatantly apparent & spoke to me as if I were the sole reason she was not yet on her way home...EARLY, or at least still on her bench texting
She (LILIAN - Customer service center - MIFORD PA, STORE# 2064), then proceeded to slide all off my papers forward at me saying " we are done here." She ( LILIAN) then pushed a button on her shoulder cb exclaiming that there was a trespasser on the properly & requested security immediately remove me from the store
Quite frustrated (& bewildered how this type of person works in customer service) I calmly asked the store#She said #I wrote this downIt turned out being #I then calmly said "may I have your name please"She yelled as if I were an i
I took my papers & left feeling frustrated, uneasy, & embarrassed from this unnecessary experience
I shopped elsewhere, went home & immediately called 1-800-WALMART
I selected store experience department & complaintsThe agent was very understanding in a way I felt he really grasped the issue
Turns out my multiple government issued I.D for the MoneyGram were not only completely satisfactory but listed top of the list of required I.DMy attempted tablet return w/ receipt wouldn't go through because she entered the incorrect codesAnd, ..I not only did nothing wrong, I did everything 100% correct
Instead of a kind & courteous exchange between customer & a customer service center repposing as manager ( Lilian store #) ended w/ a good intentioned customer being spoken to w/ condescending disrespect, & blatant disregard for my business,feelings, needs or concerns
Worst part was it ending in her bellowing for security to remove me for trespassing in front of many strangers
Distance driven75+ MILES
Walmart Supercenter Route and Milford PA, (570)
491- Costomer Service CenterEmployee name ( LILIAN )
I ordered a, "Keurig KCoffee Maker, Actual from walmart.com to pick up in the Homewood, IL Walmart locationYet, I received an Cuisine Mart black machine in the Keurig box that appeared to have been previously used and dirtyThis was alarming, and I was extremely disappointed because I have been researching to find just the right machine for me; so I wanted to use it right awayI ordered the item Saturday, picked it up Sunday, and went to return it TuesdayBecause this was an unfamiliar situation I experienced, I decided to call aheadThe first time I called on Monday eveningI was on hold for more than minutes before I decided to hang upThen, I called again Tuesday morning and spoke with a young lady who identified herself as a manger, name *** told me to bring the item back for a refundShe assured me that I would not be hassled and receive my refund.I arrived Tuesday evening to return the itemA assistant manager named, Kaity assisted me
I recently purchased a Samsung JSky Pro phone on August 15, I never received an email showing my purchase I called two days later on Aug 17, and found out it was cancelled because I changed my email address from the last time I purchased a product from Walmart online in I was told I typed in an incorrect/misspelled email address which is my faultI was told to go reorder I then reordered with the correct email address and received an email showing my purchaseI then received another email address showing my purchase was cancelled I called again and they informed me that even know the email is valid it is still different than the email I used in 2017, disregarding the purchase on Aug I was told that if your email address is changed that they have to verify it is valid before allowing a purchaseWhy wouldn't they just send a verification email then? The Customer service rep told me she would notify the verification department and get it fixed She then told me to order again no earlier than minutes and no more than 24hrs I did just that and once again my purchase was later cancelled I called back again and spoke with a rep plus the Supervisor The supervisor said once an email address is changed it takes up to days to verify I asked her why the rep told me to reorder again using the email address she was going to have the verification team fix The supervisor told me that it was necessary to reorder again even though it would have been cancelled so the verification team could complete their work How does this make sense? If they told me this I wouldn't have bothered going thru the process againI then told the supervisor that I was going to file a complaint and she hung up on me Very poor customer service and verification procedures I then just went to a local walmart store and purchased a prepaid LG Stylo phone When I got home I found the stylus was missing I then had to go back and return the item This is not the first time for missing parts I have purchased many Mainstay products and more than a few have had missing items making me return the product I go to Walmart for everything but at this point in my life I am contemplating never returning I am not rich by any means but can afford spending a little more money if I went to Target instead It would be worth paying more instead of dealing with all the hassles
The purchase was done on April 29th at 8:p.min the amount of $
On April 29th I purchased items at Walmart in Chamblee Georgia on Chamblee Tucker Road I spent dollars in total at Walmart that day I wanted to return three items that I purchased to Walmart they told me that even though I pay with my debit card I could only get a exchange or money on a Walmart gift card but I paid as debit not credit so I was expecting to get cashback when paying with a purchase and want to get money back I would get cash back since I paid as debit