Parker and Sons

BEWARE! BEWARE! BEWARE! You are a FOOL if you let these guys rip you off. A/C went out. Tech identified leak in the indoor coil, said he could not identify the unit, and that if the part was available, it would cost $2500. Also came up with a laundry list of other items that would likely fail as soon as that was repaired to the tune of well over $4000. Then wanted to send their new sales/installer group out for immediate price quote for new unit. The cheapest new unit installed was over $7500. I went up into the attic to inspect the air handler and found the tag identifying the model and serial number of the unit right on the access panel - the guy was either blind or a liar! Spent 15 minutes on-line and found the part for $499 shipped to my door! Then looked at new a/c units - I can get a name-brand unit with the same SEER rating as their "generic" $7500 unit shipped to my door for $1800! I called one of the reccomended installers from that company - they stopped by and quoted an installation price of $500. $7500 vs. $2300!!!! I don't know what you would call that, but the term HIGHWAY ROBBERY comes to mind. Their techs are generally courteous, but most people will smile at you if you are willing to pay them 3 times what it should actually cost! When I told their new installation guy that we would be getting other bids, he asked who, and then called them names - referrring to the folks associated with Home Depot "those monkeys." What a bunch of $@#^! DO NOT USE PARKER UNDER ANY CIRCUMSTANCES!!!!!

These folks deliver as promised. We just had 2 service calls this past week. Our HVAC tune-up / check and a water heater replaced. Great work and a fair price.

Work done as promised when promised. Technician also noted what MAY be a problem in the future and what to be aware of. He also made sure we knew of other services available.

I give the installation team a very high rating. The team showed courtesy, care for my home, cleanliness and appearance of the team was good, after completing the job they cleaned up the job-site and after completion we reviewed everything that was done. Jake Plemars and Josh Campos did an outstanding job and I would recommend them to install an AC unit for anyone.

I want to thank you for your excellent customer service. The technician called about 30 minutes prior to arrival. The technician checked the thermostat before attending to the air condition unit. One of the procedures I really appreciate was the technician put on shoe bootees before coming in the house. He explained all the procedures without technical language.

Thank you again

We had a water problem -- no water in the house yet water in the yard. I did not look forward to a cold shower in the yard. [redacted] came out, took his time troubleshooting and found the problem. Our water softener had locked in the shut off position; thus no water in the house. He took out the water sensor and we had water. Thank you, [redacted]! You're great.

Very professional and courteous! He explained everything and quoted a price, then promptly proceeded with the work! Work was completed in a timely manner and satisfactorily done! We have Heat! I would call this company and request this gentleman again when needed and recommend this company to friends and family! We called in the morning and they came out the same day!

I couldn't be more pleased with the service Parker and Sons gave me. They were prompt, courteous and knowledgeable. [redacted] was the person who did the work and he was not only very pleasant to deal with, but very professional and did the work in a very timely manner. I would highly recommend [redacted] and Parker and Sons to anyone.

These guys are terrific! Andy came out today and helped us determine which water softening system we needed to replace one that had quit working. He was thorough and very nice.

In addition to working with Justin, we worked with several other Parker and Sons staff. I was not able to find their names on the website.

Robert consulted us on options after our AC unit crashed. He was great!! Very helpful, honest.

The installers were Arthur, Ryan, Christian and Tom. They were the perfect team! Professional, thorough, and worked so well as a team!

It is clear that Parker and Sons has extensive training of their staff and are very selective when hiring the best.

I will recommend Parker and Sons to anyone I know that needs these services. I would use Parker and Sons again, no question.

Very Good Work. Peter A., the plumber that was sent was courteous and professional. He is, without any doubt, someone whom you can trust to do the job right. Should the need arise in the future I will call Parker and Sons.

I am disappointed. We have been long-time customers. Parker & Sons has replaced two 5-ton AC units and installed a solar hot water heater. So when I called about extra humidity in the house, the technician went straight to thermostat and asked if we had been running the fan in the "on" position. This was obviously the solution to the extra humidity. The technician appeared to know what the problem was. What I am upset about was that he charged me a service call (because nothing was mechanically wrong and I understand that), when Parker & Sons could have had one of their technicians call us, ask a few questions, and identify the problem without ever coming to the house or charging me for it. Please note that this review applies to this particular service call.

We needed to have a faucet replaced and were told someone would be out after five, but received a call after five to say the person they were sending was done for the day and that he would come out on Saturday between 12 and 2. At 2 [redacted] called to say he would not be able to make it until after 6. He called his scheduler and found someone to come sooner. [redacted] arrived around 4:00 and was very nice and professional and had our faucet in by 5:00. [redacted] called on his way home from his other appointment to make sure everything was ok and that we were happy. Both of these employees were great and went above and beyond to make sure we were satisfied after the scheduling mistake. Thank you to both of you for taking the time and for your great customer service. We will be sure to ask for either one of you in the future.

We were completely satisfied with the seervice tech's during our bi-annual visit.

Parker and sons employees are always extremely professional and friendly. They take of business when they come and always answer all my questions about what they are doing and if anything needs taken care of right away or let me know if it can wait.We just purchased our home this past June so the technician showed me where the dates were showing when the appliances were installed(hot water heater&AC/Furn.)We have an usual size of filters so he let me know I could find them at Ace Hardware. Our former landlady always used their services and I always liked their business ethics so did not even consider another comp. when we bought our home. Some people I know feel they are too high priced but I would much rather pay a little more for higher quality,and feel at ease knowing my major expensive appliances were running at top condition and our family is safe.

Excellent, timely service!

Very professional and very satisfied with job done

We have been customers of Parker and Sons for over 2yrs now. The service is outstanding in all departments. We have used the AC guys and as of last week, the plumber. We trust them enough that we joined their maintenance club for a fee of less than $15 monthly and with that, we get a 10% discount on any service needed. Thank you for everything!

I really love Parker and Sons. They always come right away and are always professional. Had Ben P. , work on a plumbing leak on a Sunday. I was very impressed by how efficient he was. Polite and did several plumbing repairs for us without hesitation. Great technician!!

We have used Parker and Sons several times over the last couple of years and have always been very pleased with the service they provide. They arrive when they say they will, they are very thorough with their work and up front with the cost of service.