Parker and Sons

Joe was my plumber from Parker and Sons. From the moment he called to tell me that he was 10 minutes away to the moment he left my condominium he was absolutely an incredible plumber. He remedied the 2 problems that I had called upon initially and inquired about any other problems I had with my plumbing, and we fixed that as well. Joe went above and beyond the call of duty. Approximately 7 or so years back I had Parker and Sons install a new air-conditioning unit for me and now I have had them remedy my plumbing issues. Because of Joe's service, work, professionalism, and knowledge from this moment forward I will only call upon Parker and Sons and request Joe as my plumber. Please, inform Mr. P[redacted] of the outstanding associate in Joe that he has working for him.

Parker and Son's did an excellent job, I had a water heater put in a little over a year ago, and recently I had a problem with it and parker and Sons came out the next day and determind that it was defective and replaced it with a new on at no cost with no hassel.

Nice to work with someone that has intergity.

Absolutely awesome company. I have used them in the past for A/C, but this time called them for a toilet problem I was having. They were fast, clean and inexpensive. Not sure what else I would want from a plumbing company. Thank you!

Your repair men were great! They could tell what the problem was as soon as they arrived.

Installers were great!

Awesome service and awesome experience! I had an HVAC tune-up and also a free plumbing inspection done. Both techs were extremely courteous, considerate, and knowledgeable. Best of all, they were not pushy and did not try to scare me into spending more money. I have definitely found a company I will continue to use for both plumbing and air conditioning/heating needs. Thank you Parker & Sons!

Matt came to my house and installed a scrubber. I have bad health so I was so excited to get the scrubber! He also did a full unit service for the hvac. Matt went above and beyond also checking other parts of the house. I love the service I got and recommend Matt and Parker and sons as a great company!!!!

As a single mother with a limited budget I love doing business with Parker and Sons. They are friendly and honest. They are not trying to sell you things you don't need and they fix all the things you need done in your house and warranty there work. I have used them for my a and heating tune ups, a repair, damaged wall repair, and most recently plumbing and purchase of my water softener and R. O. System. I plan on using them for all my service needs.

Parker and Sons has been checking our AC and heating on a regular basis for several years. Our experience has always been very positive. We always ask for [redacted] to do the servicing on the equipment. He is very knowledgeable and very pleasant to work with.

Review: I have used Parker & Sons for several years spending greater than $10,000.00 for service. Two years ago they offered me a contract that states they will come to my home two times a year service my AC and Evap cooler. They automatically debit my account for $17.10 each month. In December they serviced both units and winterized my evap cooler taking away the belt and draining the water. I received a card on February 23,2015 that it was time for service. On March 5,2015 I contacted Parker & Sons and scheduled an appointment for my cooler to be re-serviced including replacing the belt they removed. At the same time I requested a change of address as my house is currently in escrow. the lady who was very pleasant changed my address and cancelled the monthly debit effective April 1,2015. The appointment was made for March 6,2015 between 10:00am and 2:00pm. At approximately 0930am on March 6,2015 I received a call from a girl named April telling me that there would be a charge of $269.00 if I wanted the cooler serviced. I told her that was ridiculous as I have a monthly service fee. She was very rude and said it was because I cancelled the contract before the service and I have not paid enough money for the service yet. When I asked her why they sent the card she had no answer. She told me the lady that booked the appointment was not competent and was fired. this girl was very pleasant and appeared competent and was fired in less than 18 hours. I asked her how she was going to resolve this and she said she wasn't. I told her Parker & Sons just lost a good customer and ended the call very mad and dissatisfied.Desired Settlement: I want my evap cooler returned to operational condition at no charge. I also want to make sure the monthly fee is stopped with no penalties of which were never disclosed.

Business

Response:

Good morning,After reviewing [redacted] concern, I reached out and offered to extend a 1 year plan for her new home at no charge, at which time she declined, but will call us back if she changes her mind. Thank you,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: The salesperson ([redacted]) for Parker & Sons Inc. misrepresented the product (air conditioner/heat pump) that was sold to me. I specifically requested either a Lennox, Carrier or Trane product.

[redacted] stated that the Day and Night system that he quoted was owned and manufactured by Carrier. Day and Night is actually marketed by a subsidiary of a subsidiary of a company that also owns Carrier. There is a multitude of other problems with the installation, the main one being that the installers routed the drip pan drain (for condensation and rain) out a roof scupper on the south side of the house. The constant dripping combined with a prevailing southwesterly wind will most certainly result in stucco and paint damage to the south side of the house. The drain should have been routed through the existing drain (which was not leaking or damaged) under the roof, through the wall top plate, down the wall between the sheet rock and stucco and out the bottom outside wall to grade. This is a basic construction procedure. I was informed by [redacted], HVAC Manager, that I would be required to sign a release for any damage the installers did to the drain pipe during the retro-fit. Mr. [redacted] had previously signed a quality assurance agreement that stated that the A/C drain would not be vented to the roof. The laundry list goes on and on, but basically all the complaints come down to the [redacted], Vice President and [redacted] "Comfort Consultant" promising one thing and delivering another. Their behavior may not be criminal, but it is unethical and their conduct is against all standards of their profession.Desired Settlement: I am requesting that Parker and Sons refund all money paid to them by me ([redacted]) or hire a HVAC contractor of my choice to remove and replace the Day and Night heat pump with a comparable (4 ton, 14.5 sear rated) Carrier heat pump and route the drain per my specifications. Parker and Sons have the right to retrieve the removed Day and Night system from my property once it is removed.

Business

Response:

Good morning,

We have contacted the customer and have agreed to his request of a refund.

Once this is complete, we will notify the Revdex.com.

Sincerely,

Director of Operations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I have invited two HVAC contractors to survey the our residence and have received bids to replace the Day and Night system Parker & Sons Inc. installed earlier this month. It has been reported to me by both contractors that there was no apparent damage to the roof, paint or stucco. However,both contractors reported that it is impossible to access any damage to the original condensation drain pan line due to the fact that your installation people mounted the system on top of the pipe with only two inches of clearance between the end of the pipe and the bottom of the AC unit. Both contractors reported that there did not appear to be damage to the pipe above the roof and there was enough of the pipe above the roof to facilitate attachment to a new unit. The only unknown is whether the elbow below the roof has been damaged. Removing the AC only to check the pipe and then negotiating a fair settlement with you is not a viable option.

My wife and I will accept a refund check in the amount $6347.27 at this time if you will agree to pay for any damage that is discovered after the existing unit is removed and replaced. Honesty,I don't think there has been any damage done, but until the pipe is pressure tested I can't be sure. If you can agree to these terms, we will consider the matter closed.

have done nuneros service calls for me on my rentals in phx always done a very good job and no hard sell on repairs

I recently asked Parker and Sons to come out and repair my A/C because I have used them in the past. The technician started telling me about all of the additional charges that I was going to be billed. He said the operator should have informed me when I made the appointment. He hadn't even looked at my A/C unit. So he was raising my bill before he even knew what the problem was. So unprofessional!

I was very happy at the ease of obtaining help from Parker and Sons. I was,however,disappointed at the level of service provided. The plumber seemed more interested on providing me additional services than correctly the plumbing problem requested. Although a simple problem, he didn't seem to be able to correct the problem and found all kinds of excuses why he was having problems including criticizing the material he had to repair. When he left he was worried the pipe fixed would leak, which it did. I've been happy with this company in the past and won't change my use of them in the future. I will just request another plumber.

My first experience with parker and son was several years ago hearing adds on "Nearly Famous Barry Young" It was Sunday afternoon and the ac died. I called and the very nice lady said they could not come. I live in Tonopah so I'm not in "the area" VERY DISAPPOINTED. I tried to come up with alternatives but was not successful. Called back Monday am at 6am, again very nice lady said they would be here but could not give time estimate, which was fine. At 8am a technican called said he would be here in an hour. Everthing was fixed, fast forward. Couple other vists absolute perfect until the system officially died. Called one day next day new system installed perfect. Two maintance calls latter (no Charge) Signed up for yearly maintance. Will never use another company. VERY HAPPY WITH PARKER AND SONS

I have used Parker & Sons for my air conditioning and plumbing needs for more years than I can remember. They are very professional and the work they do is outstanding. When you need them in an emergency, you talk to a live person and not an answering machine or service and you are taken care of that day as soon as they can.
I am on a monthly program with them which gives me two major checkups of my AC system a year at a less expensive rate than any other service offers and discounts any other plumbing services I require.

I called Parker and Sons about a leaky shower fixture, expecting I'd have to wait a few days for service. However, they were able to send someone out that afternoon. The plumber, [redacted], arrived on time, diagnosed the problem right away, got the part from his truck and fixed it immediately. No more leaking! While he was here he also checked the level of the water softening and also looked over the hot water heater.

Great service. On time, polite, interested in solving my problem. Fast and efficient. Over all a very good experience.

We were extremely happy and pleased with [redacted] service tech,he was A plus very helpful. [redacted] was helpful and honest. Overall we are very pleased with Parker & son service

We were extremely pleased with the work we had done by Ben M[redacted] with Parker ans Sons. He was very clear in explaining what he would be doing to solve our plumbing problem. He worked by himself and was very professional and polite.

He mentioned that he enjoyed doing the type work that he does and the challenge it sometimes brings. I would highly recommend him to anyone for their plumbing needs.