Onyx

Worst online buying experience I have ever had. It has been 17 days since my order, over 4 hours of phone calls and 8 emails with various customer service personnel/supervisors I am having to cancel the order.

On 7/9 we contacted the Cx to advise that per manufacture the bumper will fit but will need minor adjustments. Please keep in mind that if you are buying an after market item, it may not be a perfect fit but with adjustments it can fit. We did confirm per the vehicle...

identification number, the bumper will fit his type of car. It appears the client doesn't want to make the adjustments or spend the cost to fit the bumper. I apologize for the inconvenience, but there is no error made on this order. How would he like to proceed and has the bumper been altered?

I am rejecting this response because:I just spoke to the Car ID/Onyx company. They sent me an e-mail telling me the lights are...

'on the way'! They just failed to inform me in that e-mail that they are backordered until November SOMETIME! I have to have a car with lights to drive!!!! I have cancelled all current and future purchases from this nightmare of a company. I have also disputed any and all charges on my credit card. Never have I had such a bad, stressful experience in any purchase or car repair EVER! They finally sent the return label-1-for the 2 boxes to be returned. I was told to just tape them together!! They will be deposited at UPS, and no longer my problem. And no, I am not satisfied in any way shape or form. After almost a month with no car, I now have to get my car to get fixed another way!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I have been notified that my wheels can be returned.
 
Thank you

This order was placed on 1/27/14. On 1/30/14, the cus[redacted]er called in asking about the shipping status.
We immediately called [redacted] from the manufacture, who stated estimated shipping date will be 2/12/14 and we informed the cus[redacted]er.
On 2/3/14, we received...

an email from cus[redacted]er asking why did we charge the order if the item was not
available.  Allow me to explain; once we place the order, the funds are transferred to the manufacture. At this time, if
the item is on back order we are notified by the manufacturer. We immediately send an email to the cus[redacted]er that an order was placed.
It appears that the item was delivered on 3/24/14 at 4:29pm, per UPS tracking number [redacted]8.
In reference to not being contacting a Manager, according to our notes on 3/10/14, [redacted] left a voice mail for a
return call. On 3/11/11, [redacted] called again and left another voice mail.
Please let me know if there is anything else I can assist you with. Have a great day. 
 
[redacted]
Consumer Relations Manager
###-###-#### x8761

WORSE CUSTOMER SERVICE EVER. DO NOT PURCHASE RIMS FROM THIS COMPANY. I RECEIVED A BAD RIM AND 3 MONTHS LATER NOT RESOLVED.I'VE BEEN LIED TO SO MANY TIMES. OFFERED TO PAY FOR THE RIM, CANNOT GET A STRIGHT ANSWER FROM ANYONE. CONTACTED THE Revdex.com FOR HELP. SO EASY TO RESOLVE, BUT CAN'T GET A STRIGHT ANSWER. THE COMPANY IS WORSE THAN A CABLE COMPANY. DON'T DO IT!!!!!!!!!!!!!!!!!!!!! BUY FROM A DEALER

[redacted],We explained the reason why he is not entitled to the refund on numerous occasion as a matter of fact, he opened a dispute with his credit card company which we won. He is well aware of this decision and feels it necessary to attempt and recover the cost....

Unfortunately, our decision still stands as we found no damage to the item and it was return in good condition. We see no error made on the manufactures part to refund his shipping cost. [redacted]Consumer Relations Mgr.###-###-####

Complaint: [redacted]
I am rejecting this response because:
I read the message from [redacted], this is what I've been dealing with the past few months.  She stated the invoice was from January and wanted a more recent one, if she would have read them she would see the dates on each page go into April.  We won't receive the next statement until late May but I will call ** and ask them to send us something stating there weren't any charges or credits from Car Id from the April date forward.  I also would like from her, proof that a refund has been made.  When the stereo was refunded to us, I received an email stating this with the amount refunded, I have received nothing as far as the tire and rims go.  I attached a link below for you to take a look at some other people that have had similar issues as we are having with this company.  As soon as I receive the letter from ** I will reply to the Revdex.com complaint. 
Sincerely, 
[redacted] 
Regards,
[redacted]

The client received his wheels on 5/9 (yesterday).  This date marks delivery on the 12th business day after the date of order. To address the client's statement regarding his email correspondence please view the email trail below. Please note it starts with the most recent email and works backwards: 
Apr 23 2016, 11:52 AM
From: [redacted]
To: [redacted]
Subject: Re: Shipment date {[redacted]}
Thank you, as you can imagine that I am not happy with your response regarding cancelling this purchase..  I hope and pray that when all is said and one I worried about nothing and will be pleased.  Again on this day, I am not happy with your business.company,
 However under the circumstances, I will appreciate anything you (he company) can do or will do to make this transaction smoother and ensure that I will be glad that I spent my hard money with company and that I can gladly direct others to your company.  Again thank you have a great day.
Sincerely
[redacted] 
 
Apr 23 2016, 11:15 AM
Subject: RE: Shipment date
To: [redacted]
Dear [redacted],
Thank you for getting back to me.
I understand your frustration, but unfortunately, the order cannot be cancelled. It was already submitted with the manufacturer.
Thank you
 
Apr 23 2016, 11:10 AM
From: [redacted]
To: [redacted]
Subject: Re: Shipment date {[redacted]}
Thank you for your response to my e-mail, Unfortunately, I was not told that before purchasing, it would have been a deciding factor and I would not have been surprised.  Once again thank you, however, I still would like to know about the  possibility of cancelling this order.
Sincerely [redacted]
 
 
Apr 23 2016, 09:20 AM
Subject: RE: Shipment date
To: [redacted]
Dear [redacted], 
Thank you for contacting [redacted].
We apologize for the delay.
The wheels you ordered are a bestseller. The shipping date provided is the estimated one. We'll do our best to ship them as soon as possible. The rims and tires are shipped from different manufacturers. They need to be delivered to our warehouse first, so we can inspect, mount and balance them. You'll receive them ready to install.
If any questions appear, please feel free to contact us.
Have a good day.
Apr 22 2016, 01:34 PM
Thank you for contacting [redacted]'s Customer Experience Team!
This e-mail is to confirm we have received your inquiry. One of our dedicated Customer Experience Agents will contact you within 24 hours to provide you with the information you requested. We thank you for your patience and assure you we are working diligently to answer your request as soon as possible.
Thank you again for choosing [redacted].com!
Apr 22 2016, 01:34 PM
From: [redacted] - [redacted]
To: [redacted]
Subject: Shipment date
I am not very happy after receiving this email. I was told when I placed the order that I could expect my merchandise within ten to fifteen business days. Now I received the attached email that my items will not be shipped until May 6th 2016! That far exceed the delivery time quoted to me on the phone. What is my options at cancelling the wheels purchased so I have opportunity to look elsewhere. By the in comparing the shipment cost to me you are higher than I anticipated but I wanted the item and decided to give your business my support. Thank you for giving me the opportunity to express my disappointment  Sincerely [redacted] . Sent from my iPad

I ordered a full set of rims and tires as well as TPMS sensors. Took over 3 weeks to receive my order. When they finally arrived I had them installed only to find out they installed the wrong sensors in my wheels. When I called to ask about it, they gave me the run around as if I was wrong about the sensors not working. After a few visits to tire shops with the same results, they finally called the manufacture and found out the wrong sensors were installed. They offered to send some replacements and pay the cost to have them replaced. I had the sensors switched out (which costed $154) , shipped back the original TPMS and emailed the invoice to carid.com. A couple weeks passed with no conformation and I call to check on the status of my refund. I was told that all I was approved for reimbursement was $90 out of the $154 I paid to correct their mistake. It's not a good business practice not to fully right a wrong. Beware of the "policies" because they will not make you aware of them prior to agreeing to "right a wrong".

[redacted],I do apologize but will not send the part and refund her for the item. Per [redacted], the item is in transit back to the Manufacture. The reason for the return is the passenger side does not fit... too short and driver side is to big. Once received at...

the manufacture, it will be inspected and a credit if approve will be sent to us. This is not closed as I need to allow the manufacture the time to contact us of the condition of the return. I will request to keep this open. [redacted]Consumer Relations Mgr.###-###-####

My body shop had ordered a carbon fiber defuser for my 2001 bmw m3 on the 10th of august. My part arrived at my local body shop to be installed after my car was in a accident. The body shop mounted the part on my oem BMW rear bumper this part did not sit probably as it should the part was not molded properly. We took pictures showing the exact defect. I contacted carid a total of 6 times now. All the time they tell me they are wait on the manufacturer to reply and that they will contact me within 24 hrs. They even offered to send a shipping label but the 70 or 90 dollar shipping charge will be out of my pocket. All because the manufacturer sent a part that was not molded properly . It has been 2 and a half months and still nothing. This is poor costumer service. I would at this point like my $334 back. I went elsewhere and bought a part that fit the way it should.

I purchased a suspension compressor last October. By January it failed. They replaced it. In 3 months the replacement failed. They said they were giving me a refund of $260.00 and that the "check is mailed". It never arrived. I contacted them and they wanted me to pay to "stop the check" - $25.00. I refused. They have not responded to any of emails and I have never received any refund. They are crooks.
I am willing to bet that a check was never sent, this is just part of their charade.
Overall, their parts don't work and they never live up to their promises.

The brackets shipped out, as I said they would, on 12/1/16. They shipped UPS with tracking # [redacted], and were delivered on 12/7/16 Below is the link to UPS's site showing the tracking and delivery information. 
 
https://[redacted]

This item shipped the same day we requested to cancel the order with the manufacture. We can submit cancellations requests however we still have to wait on manufacture's confirmation. It seems it was too late to cancel and we attempted to intervene and have the package rerouted back to...

the manufacture on 8/21 see UPS tracking  [redacted].It is still in route, we are waiting for a status. I will keep you posted on the refund and amount.

In reviewing the order, I did notice a delay in the processing of the return paper work. Please find the chain of events. I do apologize for the inconvenience caused. 7/4 -    Item was order.7/8 -    Client called stating he received the wrong color.7/17 -...

 Manufacture responded with approval for return. 7/20 -  We emailed the client the return paper work, please send back.Once the item is received at the manufacture, it will be inspected and if applicable a refund will be issued. The client will receive an email of the outcome.

His attorney has stated that he will send back tires soon, this is being held up on their end. We have acted accordingly and thus need our item back. The refund check was sent via overnight as well. At this point they have everything, we must have our items back as soon as...

possible. The Attorney was instructed of the urgency. Please find her email to me:"OK. Thank you for your response. I don't think Mr. [redacted] mailed theitems today. I was in a meeting all afternoon and couldn't pass on yourresponse. I will instruct him to get this done ASAP. I know he has to schedulea pick up because he can't pack and lift the boxes himself.

Per the manufacture it is not defective and the verbiage is provided by them as well. CARiD doesn't cover installation charges, please find the link for your reference. I personally spoke to him and explained this. CARiD is not responsible for any additional charges, labor,...

loss, or damage incurred as a result of information, correct or incorrect, referenced or products purchased from CARiD.

[redacted],Just to clarify, the amount I show is $1,200.00, In regards to his concerns, an Agent spoke to him on 7/24 and ask to make a decision and contact us again with his intent. We offered a $200.00 refund or he can return all items back for a refund. We found due to his...

concern, that don't have a fit for his vehicle type which is a hybrid. I'm in the process of having the website reviewed and updated. I apologize for the inconvenience. unfortunately, we did not agree on paying for storage, however we can refund his order.[redacted]Consumer Relations Mgr. ###-###-####

CARiD's price match policy is as follows:
We'll match prices listed from any competitor's website or other reputable source. There's no rush either; if you find your product listed for less within one year of purchase, we'll...

refund the difference.There are a few important things to keep in mind:Price match cannot be combined with other promotional offersPrice match doesn't include applicable sales tax for NJ residentsSome exclusions do applyErroneous price listingsSales or Promotional OffersLiquidationsItems from auction sites or membership clubsEmployee discountsWheels and TiresIt can also be found here: [redacted] 
Unfortunately the time of the request to price match there were a ton of sales for Cyber Monday. Our assumption (without knowing the time the client called in or having an order on file) is that the price match was denied due to there being a Sale or Promotional offer on the competitors site.  Outside of that there should have been no reason for us to have denied the original request.