Onyx

Complaint: [redacted]
I am rejecting this response because:
In reference to case ID [redacted], we still have yet to receive a full refund.  We have only been refunded for the stereo, $392.88 and $26.71.  We are still due for the following items below:
Item: [redacted]
Item: [redacted]
Item: [redacted]
I was sent n email stating these items were cancelled on 8 Apr and we would receive a refund within 3-5 business days. This email I have forwarded to you.  Please call me with any questions at [redacted] and I truly appreciate your assistance in this matter.
Sincerely,
Regards,
[redacted]

Please google Carid for actual reviews. They are terrible. I was charged $10 for 5 super small Lloyd mat samples over 2 months ago. I have since received four packages with a fifth one on its way and if he 5 samples I requested I only have 1. I have several times asked for my money back but they refuse and promise to send another package with yet again the wrong item. Other online companies do not charge for samples and I guess that should have been my first clue Customer service is non existent

I was givin a 25 dollar coupon for my review of my chat conversation. Which at that time I give them high ratings. When I went to order a part I talked to customer relations management 2 times by e-mail. After that they would never answer 5 more e-mails. I told him I was in desperate need of my part cause my car was broke down. So I finally contacted the Business Consumer Alliance and filed a complaint. The next day I got an e-mail saying my part has been mailed. It was here in 3 days. And they left an e-mail saying thank you very much for your order and was just oh so sweet to me like nothing ever happened haha. Please remember the Business consumer alliance to file a report. They got the ball rolling immediately. Keep up the good work BCA. And I recommend that you look at the negative ratings on this company as well

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I did not yet get a refund of $3.50 onto my credit card but look forward to receiving it. 
Regards,
[redacted]

I ordered a few stereo products from carid's website and found out one product would take a month to ship out. It was an amplifier for car stereo. First, I called the number on the website. [redacted] and the service was horrible. I waited 40 minutes and the call dropped. I called again and waited 30 minutes before someone picked up and the call dropped in 5 minutes so nothing was resolved. Frustrated, I looked them up to try and find additional numbers. Then I found the number for Onyx. ([redacted]. In 2 to 3 minutes, someone picked up. I started explaining my situation and he was very helpful and put me on hold for a couple of minutes to look for a replacement product. ( I cant remember his name or I would give hims props for being so helpful) Another person, named Jared picked up and informed me that the other person had to step out but explained my situation. Within ten minutes, he had the issue resolved, a new product on order, and made my day. I would recommend using the number for Onyx.

Purchased a set of wheels/tires from Carid.com end of Feb 2016 for my Pontac G8 GT. Found one of the wheels to have damage right above where the tire pressure sensor was installed by the company. Called and emailed the company right away; which they were closed. Monday comes around, and never heard from them. I needed to contact them again about the situation. At this point I spoke with a rep named Laura. I did everything she requested like numerous pictures of all 4 wheels/tires. When I explained my situation how I needed to install on my car bc I had a blow out, at this time they said bc it was isntalled they would not be able to run a claim for a new wheel to be sent to me. I had requested for days(I have emails saved) to have a manager call me, and Laura never responded to my emails nor did a manager call me. I called once again to be told by another rep there is a manager working, but in a meeting I would receive a phone call back before end of business day on a Friday on the east coast. 4:45 comes around in [redacted], still didn't receive a phone call and ended up getting Laura on the phone again..she knew exaclty who I was. I requested to speak to a manger and was told by Laura there was not a manager in. I asked to be transferd to the managers voicemail, which she said ok, put me on hold, and hung up the phone call. I called right back and they were closed. I left another voicemail for any rep to know I was demanding for a manger to call me back about my situtation of a damaged wheel installed by them and they never called me back. April 27th I call them again, and a manager named Mark answered the phone and knew exaclty why I was calling. I told him my situation once again including how one of his reps Laura did not respond to my emails for requests to be contacted by a manager/etc. He said as well because the wheels were installed they would not be able to return my damaged rim, but would sell me one at cost. I don't believe this is fair. I spent over $2k on wheels/tires not including other accessories I had purchased from them. All I was requesting was for a new wheel to be sent to me, I would even remove the wheel, tire sensor off the tire. No, they offered to sell me another wheel for $209. I myself am in the auto industry and deal with customers daily. To be told by Mark that there is a rep that inspects every procduct sent out before being shipped and has been doing it for 20+ years and he would never miss something just does not make sense to me. You can tell by the pictures, where the damage is located on the wheel, it was from installation, not from shipping.

Complaint: [redacted]
I am rejecting this response because:
I rejected there response. Hit proceed before response. Tried to go back but couldn't. I'm rejecting for the fact of I showed them pictures of car in dealership with front bumper off to install. Why would I b trying to install ,get that far but because we didn't take action pictures of installer not being able to install it like in a video. I can show a bill where I was charged for garage time at dealership. Also the paper in box clearly shows 2010-2013. If it fits a 2015 why does it not show that on paper. None of these makes sense to me. If it fit this wouldn't b an issue. I want a grille in my vehicle. Then take all this time fighting about going through Revdex.com for what purpose?? I now also going to pursue legally. I've cooperated to everything thing asked. I'm your customer and you took my money and don't want to stand behind your product. Please confirm my rejection please.
Regards,
[redacted]

In regards to this complaint if I accepted the terms of the business and they are not following what they had initially stated they would do, is there anything that can be done. 
I sent my document to the company about a week ago and have yet to receive any information or refund, at this moment I'm out if a vehicle due to this situation and have been having trouble getting to work.

[A default letter is...

provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

The bumper has a disclosure which he must acknowledge. He placed the order himself online and had to read it before proceeding to complete the order. He must inspect the package upon delivery. At this point this did not occur and therefore, the item is non returnable as he needed...

to sign damage and refuse the package.

From: [redacted] [mailto:[redacted]] Sent: Monday, November 07, 2016 7:36 PMTo: [email protected]: Close the complaint #[redacted].
 
Please close the following complaint #[redacted]. As the merchant responded to my inquiries. Thank you. Sent from my iPad

Complaint: [redacted]
I am rejecting this response because:
I feel I am entitled to a full refund for this order including any shipping charge.  Carid is responsible for misrepresenting items for sale as in stock when they in fact did not have them.  carid also did not notify me about any backordered items before they shipped a partial (and unusable) order.  I would like a prepaid shipping label sent to me so this incomplete order may be returned for a full refund.
 
 
 
 
 
 
 
 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
I do not accept this response, I was sold an item that was "guaranteed to fit" based on companies website, there three party that manufactures the Tire Pressure System verbal advise that "they have not supplied a system for Range Rover for a long time" I was as told by the salesman...."they will fit your truck sir". So now I have to risk damage to my rims and pay for they removal of a part that was guaranteed to fit? I do not think this is fair, furthermore, I am currently waiting for appointment with a auto shop to provide to me in writing that this tire pressure system sold to me is in fact not compatible with my vehicl As was Guaranteed to me. 
 
Regards,
[redacted]

Please find the latest communication from the customer...From: [redacted]Sent: Tuesday, August 18, 2015 3:41 PMTo: [redacted] - CARiD.comSubject: Re: CARiD.com: Information for order#[redacted] I will inspect the...

package this evening to ensure all itemsarrived and will let you know as soon as I can or cannot verify.

I had been in contact with their customer support for well over a week, and they have done nothing but offer a $25 gift certificate. I ordered replacement bumpers and their website had said that shipping with be free. Only after I ordered them had it said that shipping would be $263. After contacting their customer support by email and by phone, both refused to give me a refund. Their motto is "Your complete satisfaction is our top priority." I am certainly unsatisfied with their customer support.

Review: I ordered a pair of headlights and tailights and led bulbs... I got the headlights and put them in and the outter lense has melted... they are saying its my fault that that has happened. and the leds also tripped the hyper flash and I had to throw them away too.... they are giving me such a hard time and saying its all my fault when I have been doing this stuff for years.. and the tailights are not even arrived yet (a week and half so far) I need them by saturday...they refuse to do anything about these thingsDesired Settlement: I need my parts replaced and delivered asap... or I will keep filing complaints.. I need everything before saturday!

Business

Response:

In reviewing the complaint, it appears that Nicholas was advised his HID lights are compatible with our replacement projector headlights. However, the

aftermarket HID lights are causing the housing to melt.

As a result, we are sending a replacement of the projector headlights. We advised the customer not to use his HID lights with our projector headlights

because of the incompatible issue.

In regards to his Smoke Euro Style Tail Lights, per UPS Tracking# [redacted], t was delivered on 10/7/13 at 2:13pm left at the front door. The tail lights

were initially on back order.

We strive to provide a WOW experience and hope we have provided that. If you need further clarification please advise. Have a great day.

Consumer

Response:

I recently spent over $400 on parts for my ride...I do this stuff professionally so im not the cause of these problems.. I ordered led bulbs and I was going to send them back to get refunded. the company is dead set that I threw the bulbs away which I didnt my parents did.

I either want my full money back or I file a lawsuit aginst the company or replace ALL the damaged pieces

Business

Response:

On 10/17/13, Mr. [redacted] called very upset that he will contact the Revdex.com again regarding bulbs that his parents threw away, which he claims were damage and demanded a

replacement. In addition, he stated another bulb was dim.

Regarding the bulb that was dim, this type of bulb has smoke tint look and for this reason is not a bright look. In reference to the bulbs that were thrown away by the parents because they were damage, we could have assisted by simply calling in and speaking to one of our technicians.

Mr. [redacted] insisted on us replacing the bulbs without proof of the damage item. We honored his request on 10/21/13, please find the bulbs we are replacing:

3157CA QNT 2, 194CA QNT 2, 194CB QNT 10, 3157CR QNT 2, 194CR, QNT 2, SM194CW QNT 1, 562CB QNT 2, 3156CR QNT 2, 3156CW QNT 2, DCDR50W6 QNT 4.

On 10/24/13, I called Mr. [redacted] to address the complaint since we had in fact assisting him based on the dates of events provided. He apologized and indicated he will remove the complaint.

If there you need further clarification, please contact me at your earliest convenience. Have a great day.

Review: At time of order placement, I was purposefully mislead by the sale associate into believing that they had the product in stock, ready for shipment. After inquiry, following delayed shipment, I was told that they had to order the items from the manufacturer. I escalated the incident to their management, to no success of improving time of shipment. I was also intentionally lied to about the time in transit. I made several attempts to cancel the order, to no success. Now, more than (1) month later, I still don't have the items I paid for, in full, at time or order placement (That by the way is a potential Sarbanes Oxley violation).Desired Settlement: I want the full amount of shipping costs refunded.

Business

Response:

[redacted] was not purposely mislead regarding the time frame of his order. The reason for the delay on this client's order was due to 2 wheels that where received with the incorrect finish to our mounting and balancing facility. Due to this the 2 wheels received needed to be returned to the manufacturer and 2 correct replacements needed to be sent. Even worse when the replacement set came in they were severely damaged by the shipping carrier. This obviously created further delay in the clients order and required yet another pair to be ordered before the full set could be shipped. The chain of events in this order has by no means been a pleasurable experience for this client. On 11/15 the client was refunded $100 to cover some of the shipping cost. We will be processing an additional refund of $34.60 today to fully cover the shipping cost on this order.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I order a roof rack on 4/2 On 4/3 I cancelled because I decided I did not need the item. The person from Carid did not process the cancellation correctly. So I found out on 4/4 that they did not do it right. They have a crazy system where they request it and another department takes action. I have called multiple times takes forever to get thru. They do not give information readily. You have to call saying you want an item to get through. Their warehouse shipped the item even with the cancellation! The warehouse requested a reroute the next day when they realized they made a mistake. UPS says they can not find the package. I want the refund of the roof rack They owe me over 300 dollars.Desired Settlement: Refund my money. They are extremely slow and poor customer service system. They were rude to me on the phone saying they are great. Threatening

Business

Response:

On 4/3, we received a call from the Client requesting to cancel the order. On 4/3, we submitted the request to the Manufacture. We were able to cancel VZ-LEC4 and refunded him on 4/13, $33.83.Unfortunately, the part RS360B shipped as a result we attempted to reroute the package back to the manufacture. During transit the package got lost per UPS. UPS has started an investigation which may take up to 8 business days to complete. I apologize for the inconvenience for the delay. If he prefers I can be his primary contact, please find my contact details listed below for reference.

Consumer

Response:

I am rejecting this response because: they did not state when I'm getting my money back. The fight is between the business and UPS. I'm stuck in the middle. I do not trust their due diligence in getting mu money back.

Business

Response:

UPS has an claim open, I have to wait for them to complete their research. Normally with in 10 business. However they can't locate the package. I requested a status on the claim. The client is being updated as I obtain information. I feel this should remain open until complete.

Review: On 1/13/2015 I purchased a set of leather seat covers from CARiD for my car. Received the seat covers in February 2014, brought my car to Internal Auto Body to have a professional install the covers the first week in April to find out the seat covers did not fit. When I purchased the seat covers I was told the covers are custom made to fit the car year, make and model. When [redacted] showed me the fit for the driver seat I was shocked! Back side of seat cover was about 3 inches too short, fit was too tight and the side could not be zippered closed (product not made as described). Had [redacted] forced the zipper closed the seat cover would have ripped. I took pictures of the seat covers fit to show CARiD and to show the manufacturer (CoverKing) that the seat cover were not even close to fitting properly and the manufacturer admitted the seat covers were defective after viewing the pictures. I was told by CARiD that I would re3ceive a return shipping label so I can ship the seat covers back for replacement and now it is three weeks later, three emails later, still waiting to receive a shipping label with a RM to return the defective seat covers. I did ask the customer service employee if the seat covers did not fit correctly after making them a second time, how will the manufacturer resolve this problem? My reason for asking this questions is because I am not at all confident that this company is custom making these covers based on a specific model seeing the fit of my covers was far from close to fitting properly. I was told it they did not fit the second time and if they were found to be defective within 20 days of receipt from the ship date they I would re3ceive a full credit back to my credit card (customer service rep Tammy Novaro). Well, as of 5/10/15 I have not yet received an RMA with a prepaid shipping label to return the defective seat covers back to CoverKing to remake the covers for my 2005 BMW Z4.Desired Settlement: I am requesting 100% refund back to my PayPal credit card and a RMA to ship the defective seat covers back to CARiD as my first choice. If I cannot get a refund then I want the covers to be remade to fit my 2005 BMW Z4 with a proper fit and if that is not possible then I want 100% refund back to my PayPal credit card.

Business

Response:

We emailed him the return authorization and return label for him to return the item. He never used it, instead he sent them via USPS [redacted], which is in transit.Once the manufacture receives the item, they will inspect it then release a refund if applicable. Please be advised that we never denied the return from the customer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as long as I receive a credit back to my PayPal credit card for the $435.00 which is what was paid for the seat covers.

Review: I ordered a set of wheels back in Feb. 10th 2014 for the amount of $731.36. I still have not recieved my wheels yet. It has been six weeks.Desired Settlement: All I want are the items that I paid for.

Business

Response:

I apologize for the delay in the wheels order. They are currently being inspected and will be shipped priority to the customer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.