Onyx Reviews (601)
Onyx Rating
Description: Night Clubs
Address: 1355 Wisconsin Ave, Washington DC, District of Columbia, United States, 20007
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Review: [redacted] blaming for damaging their product which were headlights. They shipped me the wrong headlights. I requested for a return of the headlights and I was not paying for the shipping. They sent me shipping and did not insure it. [redacted] is requesting for me to pay for a product. They are claiming I damaged their product. They also suggested I file a claim with [redacted] only issue is they paid for it. I'm very displease with their products and customer service. They did not insure package with the postage. Also I did not damage the product because it was obviously the wrong product. I sent the package in the original box and packaging. They are refusing to refund me my money. I did everything the requested.Desired Settlement: I would like to be refunded my money for the headlights that's it
Business
Response:
[redacted],I am currently reviewing this order. [redacted]Consumer Relations Mgr.###-###-####-[redacted]
Review: I recently bought a [redacted] - Single DIN In-Dash CD/MP3/WMA/AM/FM Stereo Receiver [redacted] - Car Stereo Harness, and [redacted] - Radio Removal Key Set from[redacted] after speaking to them several time over chat to make sure that the product was correct and that the items have shipped. At first I had ordered a different car stereo but it was not in stock even though their website stated it was. Luckily I wrote them about the product because I noticed it did not ship so they told me I would have to upgrade to this more expensive unit to get it on time. So I paid the difference and they shipped the new unit. I bought a stereo harness and radio removal kit because the installation is very specific to my 2006 [redacted] A3 and I verified with them several times if the items were correct, if they shipped because I was flying in from out of the country to pick it up and to make sure that I did not have to have a radio faceplate adapter kit for this radio. I was told everything has shipped, everything is correct for your vehicle and no you do not need a radio faceplate adapter kit.
I received the [redacted] - Single DIN In-Dash CD/MP3/WMA/AM/FM Stereo Receiver and [redacted] - Car Stereo Harness but not the [redacted] Radio Removal Key. I chatted with them yesterday and got confirmation by email that it wasn't even shipped. Also [redacted] - Car Stereo Harness is for [redacted] model cars after I SPECIFICALLY asked if this was right for my vehicle. Also come to find out that I do need a radio faceplate adapter kit and I have a 2" gap on the sides of my radio if I install the new one. So basically they didn't send me a product (wouldn't have even caught it if I didn't ask), Sent me the wrong product and told me I didn't need a radio faceplate adapter kit when it is OBVIOUS I need one. I cannot install my radio.Desired Settlement: I would like [redacted] to overnight the correct Car Stereo Harness kit, the [redacted] Radio removal key and the radio faceplate adapter kit at no charge to myself to the CAYMAN ISLANDS. I will then ship the other parts back. If they cannot do this I want a full refund for the parts that are incorrect and they parts not delivered.
I will never order another product again from this company as I was EXTREMELY specific with them and they were completely dishonest.
Business
Response:
[redacted],Please have him call out Customer Service Line at ###-###-#### as he did received everything. I'm not sure if he feels he got the wrong items?He has not called in to us to let us know of these issues. [redacted]Consumer Relations Manager[redacted]
Review: I have received the order from CARid.com in the end of March 2015 and was not satisfied with the product. I did not use the product - it is brand new. I submitted the return form online according to the company's policy before March 31 and was waiting for 5 business days for a label and return authorization form to come to my email so that I could return the product back through UPS. I have not got any answer in 5 days and then called the company at least three times, each time was promised that I would get the return form in 3 days. More than 3 weeks past but nothing happened.Desired Settlement: I would like to return the item and get a full refund back to my card.
Business
Response:
Please be advised on 4/22, we sent a return authorization to the client. Please confirm receipt of email? We can't proceed unless she returns the item.Elizabeth
Consumer
Response:
I am rejecting this response because:
After receieving the forms on April 22 (which were sent only after I posted the complaint on Revdex.com website) I sent the original package with UPS on April 23. The package was delivered to CARDid on Tuesday, 28/04/2015 at 12:04. Traking # [redacted]. But I do not have my account credited yet.
Business
Response:
The refund as applied on 4/29 in the amount of $139.95. Elizabeth
Review: I ordered wheels from this company and saw that there was a 100% Customer Satisfaction Guarantee exchange or refund; however, I was not aware that tires or rims was on the list of products that are not able to be returned. I called Carid Customer Service Department, because when the wheels were delivered to me, I did not open them, but took them to my mechanic. He gave me an appointment for Wednesday, 4/7/15 to install them. However, when I returned to pick my car up, I was not pleased with the look of the rims. I immediately made him take them off, so that I could see about returning them to the company. Also, on the Carid wedsite, it states that the rim is satin black. The rim looks matte black, which is false representation of this wheel. I called Carid on today, because my mechanic threw the box away that the wheels came in, so I wanted to know what could be done about this as the wheels are new and have not been used at all. However, I was told that because the rims are custom made I could not return them. I also found out during this conversation that on the website it states that wheels cannot be returned. If I would have known this information then I would not have spent $1,187.54, with this company. [redacted] (Carid rep) also stated, "The bolt pattern is custom made." This is not a true statement, the rim can fit any Dodge charger and is not custom made. How can this be a online company and not return money on unused items. It is true that when one shop online that he or she needs to be careful; however, I thought this was a legitimate business. How can a company not refund money, when one cannot see the actual product, but can only see on pictures, which the pictures on line looks to be more shiner then the rims really looks. The rims are actually matte black. Please help me!!!Thanks in advance,VatashaDesired Settlement: I am willing to send the rims back and I willing to accepted an exchange or even not get the full amount that I paid for the wheels, but bottom line is I do not want these wheels.
Business
Response:
The client drove on the wheels then threw away the box, unfortunately this item can not be return. All Wheel orders are non returnable. The client was informed prior to placing the order of our return policy. I apologize for the inconvenience.
Review: 1) Contract: A failure to honor a contract or agreement
Customer Services:
2) Customer service failed to provide assistance,
3) The failure to respond to phone calls or written requests for assistance or support,
4) The inappropriate behavior by customer service personnel
Delivery:
5) The late delivery of products,
6) The non-delivery of services
7) Advertising Issues: An advertisement of a service that is not available
8) Guarantee Or Warranty Issues: A failure to honor service under the terms of warranties
Sales Issues:
9) A sales presentation that misrepresents the product,
10) A sales presentation that misrepresents the service,
11) A sales presentation not consistent with the advertisement,
12) An improper or inferior service,
13) An unreasonable or excessive delay in completing service
Clear breach of contract. [redacted] agent specifically states "This product is listed as in stock and ready to ship." Quote promising the item is in stock on 12/14 and ready to ship within 24-48 hours. Item did not actually ship for an entire month and now I am back in school and have to re-arrange another shop to install the car part. Evidence: "The maximum additional discount we can provide you with is 10%. Which is a discount we usually offer to our dealers. This product is listed as in stock and ready to ship." {[redacted]} [redacted] Sent: Dec 14, 2014 7:58 AM
I was only given: a $15 gift card a $25 gift card a $25 refund a $75 refund; $140 total. [redacted] claims item also discounted for my inconvenience, however this was discount price before inconvenience!
I was assigned a Personal Advisor w/ purchase ([redacted]); he never responded to my last 5 e-mails - a guarantee service included w/ my VIP purchase. I also told them to waive the Signature Delivery, which they didn't. Required age 21+ to sign, which age I am not of yet. Promised by [redacted] if ordered on 12/14, item in-stock, ready to ship to TN in 3-5 days. & if the holidays delayed it, receive before 12/28.Desired Settlement: $825 refund subject to change on buyer's end; currently pending [redacted] keeping dispute open and ruling in my favor for obvious breach of contract in failure to provide promised services/products. Will consider $825 minus the currently refunded payments for inconvenience of 1) $25 refund, and 2) $75 refund.
The $136 VIP discount that the seller claims compensates me for their failure to provide service/product is invalid since this was the discount before the failure of contract terms.
Obvious breach of contract by the seller, and they admit this by awarding small amounts to me periodically when I try to get updates on the dispute.
They gave me a $15 gift card first, then $75 refund, then $25 gift card, all because they know they broke the contract terms and I incurred extra costs and inconvenience and never received the product I paid $825 for the service, personal advisor, and product delivery guarantee.
Business
Response:
[redacted],We have gone above and beyond for this client and he still is dissatisfied. We have no contract with him. He is correct that we have continuously given him credits and refund because we want to satisfy our clients.We explained that the manufacturer apologized for the delay. I again apologize for any inconvenience caused.[redacted]Consumer Relations Manager###-###-####
I purchased headlights and taillights from them they both started out great then come to realize my blinker won't stop blinking fast like a bulb is out. so I talk to my friend he tells me with led bulbs it uses more amperage so I need to get a digital blinker mod. I was told it is a plug and play system. on top of that the reflector on the inside of my headlights that I got just fell out one day so I will have to take that into the dealer to have them take the whole headlight apart and reseal it. last but not least my headlights themselves have been burning out like every 3 months I go to change it not 20 minutes the wiring has completely melted the one that you put the bulb into plastic and all is just melted away to the point I can't even get a new bulb. So it comes to this why would I take the time to write a review? I tried calling not a big deal they are open kind of excepted that so I go to chat live 24/7 chat that is all day…….. its down if I do not hear from these people by tomorrow I will be writing the president of this company.
I ordered in total 4 LED lights for my car totalling up to about $90. They sent me the wrong part on my second order. I sent pictures proving to them that I was sent the wrong part. They sent me a third LED bulb which was again the incorrect part. I received no compensation. The only thing I got was meaningless apologies. Took them about a month to send me the correct part.
Review: Ordered item 6/11/15, [redacted] Maxima part. Company said item was delivered and received but item not received. Asked for another part to be sent, they are out of stock. Asked for refund, refuse to refund without proof that item was not delivered. Have been asking for refund for over a month, was told 5-7 business days now withholding refund after each inquiry for a different reason each time I inquire.Desired Settlement: Refund of $196.00
Business
Response:
[redacted],The client is well aware that we opened a lost claim with [redacted]. On 8/17, we faxed to client an Affidavit of Non-Delivery via regular mail. We are waiting for the form back with signature. No refund at this time until all research is complete. I apologize for the inconvenience. [redacted]Consumer Relations Mgr.
Consumer
Response:
Review: [redacted]
I am rejecting this response because:This customer was not "well aware" that this would be the 4th excuse for not sending a refund. There was no mention of this form when I was told that I would receive a refund in 5-7 business days. I also mentioned that if a company is going to send a form to be returned the form should have the ability to use an electronic signature. Sending this form back will just will be at an added expense to me to copy and fax this document. [redacted] sent the package to the wrong address and that has already been confirmed. This company took my money and did not deliver the product and it has been over 2 months. This company also claimed that the product I ordered was out of stock until September but they are selling the same item on [redacted] at this current time.Since this response is now not acceptable, I will contact my bank and institute a claim for fraud.
Regards,
Business
Response:
[redacted],We need her to cooperate and fill out the affidavit of non-delivery sent to us as soon as possible. We did not have the incorrect address but she provided the wrong address. The item has since then been found but we need her to fill out the form. She claims she doesn't have access to faxing or scanning the form back., this is holding her refund up. [redacted]Consumer Relations Mgr. ###-###-####
Review: On June 16, 2015 I purchased 2 separate items the set of headlights (HL) and the set of taillights (TL). CARiD.COM provided me with assistance to insure that the items I purchase fit the exact make and model of the vehicle that I own. However, prior to the delivery of the purchase I made, I decided that I did not want to keep the HL, because I made purchase from a different business and I was satisfied with those HL. I even requested a form to send back the HL before I ever got the items. As I was waiting for return documents for the HL, I have finally received the TL. To my biggest regret the TL that I received did not fit my vehicle I have contacted the CARiD on 22 June 15 and expressed my desire to return it. I wanted to ship both the HL and the TL together. I was told that the documents for the TL might take a bit longer because it hast to be worked through the manufacturer. While waiting for the TL documentation, I shipped the HL and receive the full refund. However, about a week and a half later I was contacted by the CARiD and was told that the HL I send back has scratches and the scuff marks all over it I was trying to inquire as to what exactly that means and explained that HL have never came out of the box but I got no response thus fur except “Manufacturer won’t accept the damaged items”. As far as the T/L, today is the 24 June 2015 and I am no closer to receive return authorization. I am told the same story “we are working with the manufacturer, please be patient.” This company, is what is wrong with the online commerce these days, they falsely state that the returns would be ”painless and easy” and they sell product that does not work/fit as they claim it should… and on top of everything else they accuse customers of lying.Desired Settlement: I would liked to be issued a full refund for the items that were sent back, a formal written and signed apology, as well as discontinued use of their guarantee for easy returns.
Business
Response:
[redacted],I have personally contacted this client. I explained that we received the item damage and therefore are not able to refund her order. I have emailed her the pictures from the manufacture indicating damage.I apologize, however no refund due to returning item not as originally received. [redacted]Consumer Relations Mgr. [redacted]
Consumer
Response:
Review: [redacted]I am rejecting this response because:This is ridiculous!!!!!! I guess business ethics doesn't exist for companies such as yours, you have received the lights in an exact condition that I have received it. In any case, if there is no refund due.. I am expecting you to send the items back to me.Regards,[redacted]
Business
Response:
The package was sent out to client on 8/11.
Review: I ordered a body kit for my Mustang in April 2015. The shipment never came so I contacted the company to find out the shipment was lost. I reordered the part and it was shipped but this time it was damaged upon arrival and I had to send it back. The third time I ordered the part, when it arrived, it was for a Toyota Accura and not for the Mustang I ordered it for. I contacted the company and they said they would correct the mistake and send out the right one. Days later I receive and email asking for more information. I give it to them and they said now they would process the order. I was made to believe they have already shipped the correct part when I received yet another email asking for further information. They imply they are sending my product that I have already paid for, but they have not yet shipped it. I have emailed them several times and called them trying to resolve this on my own. But they will not send the correct part. While I am on the phone waiting for someone in management to give the Ok to send the corrected part I am disconnected from being on hold for so long. I do not know what else I can do to get my purchase that I have paid for.Desired Settlement: The correct, undamaged body kit sent to my home now. I have waited months for it.
Business
Response:
,This order received a refund in full on 5/21 in the amount of $516.20. The item was lost in transit with UPS. I certainly apologize for the inconvenience, unfortunately we can't send the item since she requested a refund.
Review: The seller says it is an advertising error, which it is not, it is a deliberate act of misleading the consumers. I purchased a SET of valve retainers AND springs, they only shipped the retainers, then try and sell you the springs again!
[redacted]Desired Settlement: FULL REFUND, FREE RETURN SHIPPING, and do not try and scam me on trying to charge me a return to stock fee.
Business
Response:
We apologize for the miss-listing of this product on our [redacted] store. Our intention is never to have a client feel we are purposely being deceitful. The client was provided a full refund, and prepaid return label to have the item returned. Additionally the product listing has been updated.
Consumer
Response:
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
Review: on 3/9/2015 I purchased a set of wheels and tires from www.carid.com (ORDER CONFIRMATION # [redacted]) When I finally received them after 3 delays (2) of the wheels were delivered damaged after un-packaging. There was chips on the inside of the first damaged wheel and the second wheel had a large chip out of the outer face. Immediately I tried calling them and was sent to voicemail multiple times. The same day receiving them I opened a complaint (CONFIRMATION NUMBER: [redacted]) from my Carid account, giving detail photos and explanation of the damages. They claim to respond in 1-2 Business days that complaint was on 5/22/2015 ( the delivery day ). I now opened a second complaint (CONFIRMATION NUMBER: ffa613b3)on 5/31/2015. Seems this company is just trying to ignore me so im asking the Revdex.com for help. My original invoice was for $2469.07, the wheels were $442.00 each.Desired Settlement: I would like to have the company send me two new wheels. or give me 50% each of the (2) damaged wheels.
Business
Response:
On 6/3 the client agreed to settled at $200.00 to keep the wheels. On 6/4, we refunded him $200.00 transaction ID: [redacted]If you have any questions, let me know. Have a great day.
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I am now just waiting for the refund
Regards,
Review: A order was made for a stainless steel Rear bumper guard, and stainless steel Tail light guard. The order was originally done in September 2014, then again in December 2014. I called every month for an update, the first three months I was told that there was simply a delay and was given a new day. Then January 2015, I was told that the product would be discontinued but my order would be made to order and ship out 4/7/2015!! Since I made my order months ago, before they discontinued the product. Now 4/2/2015 they are telling me I wont get anything, they were lying to me and had me waiting for over five month.Desired Settlement: Now I want retribution, for there wrong doing or criminal act. I'm requesting that you contact the [redacted] about them, for me and see that this order is fulfilled!!
Business
Response:
[redacted],The order was placed on 12/11/14 for Polished Stainless Steel Tail Light Guards and Double Tube Polished Stainless Steel Rear Bumper Guard. Mr. [redacted] has been notified that the items were on back order according to the manufacture and he chose to wait.On 3/1/15, we were notified from the manufacturer that the item was discontinued. We had no choice but to cancel the order and communicated this with Mr. [redacted]. I certainly understand his frustration and would be willing to discount the next order and ensure availability. We are deeply sorry that this occur, if he prefers we can make a conference call to the manufacture with him on the line. He can hear for himself what was told to us. As a token of appreciation, I sent a $15.00 gift card. We did process his refund on 3/4/15, in the amount of $553.99. If I can be of further assistance, please let me know. [redacted]Consumer Relations Mgr.###-###-####
Consumer
Response:
Review: [redacted]
I am rejecting this response because: I waited for 5 months for the item and was trying to complete a project I had started. Also every time there is a refund I lose money, this time is know different. The Tail light Guard was $ 497.63 and the Tail light Guard was $160.00, that total comes to $657. 63!!Now they want to offer me $ 553. and a $15.00 gift certificate, this is fraudulent and dishonest. Also yes, I would like to do a three way conference call with the manufacturer and Revdex.com, regarding this matter. And I'm still requesting that the [redacted], be informed of this corruption at Onyx immediately!
Regards,
Business
Response:
[redacted],We can't complete this order and the customer doesn't seem to understand. Item was on back order then discontinued. I need to confirm what was the amount charged to his credit card for this order? Please attach to this complaint. [redacted]Consumer Relations Mgr.###-###-####
Review: I purchased headlights from them a few months ago. Within a week after I installed them I noticed that the was condensation inside the light. I called them to explain what was happening they said they would check to see if the warranty would take care of this. They said it would and they would replace them but the product was not available until mid January 2016. I asked if they could find something comparable which they did. They said that I would have to send the defective one back first. I told them I can't because I need 2 headlights to drive. They said they would honor my original purchase price of around $168 but that in order for them to ship them they would need to place a "HOLD" on my card. I said that was fine as long as it wasn't charged. They sent me a link in which I completed my part. A few days later I noticed my card was charge in the amount of $205.45. So not only did they not honor the price they charged the card. I called and let them know I was just going to return the new ones because they were already shipped. I printed the label and placed it on the box and shipped it back. Today I received notice they were crediting me but the incorrect amount again. I called and the gentleman said that in the comments section it stats the credit should be for $205.45. He then had to speak with billing, when he came back he said that they would need to look into it further and would email me. I asked to speak to a manager, while waiting I was disconnected and no one called back. My issue is I want the proper credit back to my card. The 2nd is that I have never been able to speak with a manager, anytime I ask I am always put on hold and somehow disconnected. This has been going on for over 3 months now and I am tired of wasting my time with them.Desired Settlement: I want my money back, if it is in their system that the credit should reflect $205.45 then this is what it should be. It should not be short and I should not have to deal with this for over 3 months.
Business
Response:
We are very sorry that [redacted] had to deal with this for so long. I do see that he spoke with [redacted] who is a supervisor in the department. His original refund was in the amount of $167.40, which went through on 11/6/2015. The remaining balance of his refund went through on 11/9/2015 in the amount of $38.07. This brings the total refund amount to $205.47. Again we apologize for the time to resolve this issue but believe we have now satisfied the clients settlement.
Review: Ordered a set of running boards for my truck through CARiD. Upon receipt of package, found all mounting hardware to be missing. Double checked website where it clearly states all mounting brackets/hardware included in sale. Sent email to carid and received reply that they were sorry, and would send them out ASAP. 2 days later received another email informing me that the hardware is not included in sale, and I would have to pay for them, including again, another outrageous shipping amount. They have refused to own up to their "mistake" and insist that's the best they can do, or I can ship it back and swallow more shipping and outrageous brokerage fees that were leveed when said item cleared the border. And after checking the website a week later, same add still running, duping more customers.Desired Settlement: I'd just like to put this behind me and for carid to deliver the advertised product.
Business
Response:
[redacted],I apologize and it appears there was a website error. We responded back to him on 9/29/15 and applied a refund for $32.00 and additional $20.00 making the total refund $45.00 back to original form of payment which he agreed and was pleased on 10/3. Is he still concerned? [redacted]Consumer Relations Mgr. [redacted]
Consumer
Response:
Review: [redacted]
I am rejecting this response because: the missing part has not yet been shipped as per the advertisement. A 45$ shipping discount still leaves me out 80$
Regards,
Business
Response:
[redacted]Please find his email stating he how he wanted to proceed and we did as he asked. He stated, "Even swallowing the shipping on your end would be a step."No further refunds are due to him.[redacted]Consumer Relations Mgr. [redacted]
Review: I have a 2003 Nissan 350Z. On June 9, 2015, I ordered, using a credit card, from CARiD.com, via a phone call, three (3) items; namely (a) a front bumper cover; (b) an after-market hood; and (c) hood pins. My dispute involves (b) an after-market hood. The hood I received, along with an invoice from CariD.com, was not the hood I ordered. From the invoice I saw that the hood I received belonged to an individual in [redacted], (I do not live in [redacted]), and for a 2015 Mustang. It was not only for the wrong car, but was the wrong material. Since the receipt date, I have, at their request, sent pictures of the paperwork and hood received. I finally received what I take to be an "ending-type" e-mail in which the customer service representative offered me a "partial refund" for my trouble and further stated that "We are not able to take this hood back. This is not our item. Most probably there was some mix up in bodyshop.". In return, I sent an email requesting a full refund because the hood is, in fact, billed to me on a CARiD invoice. Basically, I paid for an item that I did not order and received an incorrect item that they will not take back. The company readily received my payment in full, but is only willing to provide me a "partial" refund for my trouble.Desired Settlement: A refund in the amount of the hood that I ordered plus shipping. I desire shipping costs be refunded because my hood was not shipped to me.
Business
Response:
I need to speak to him regarding this order, there are too many unanswered questions to provide my findings.He needs to call me at ###-###-#### or answer my email which was just sent.
Review: I placed a order on12/30/2014 for a set of dub phase six wheels. I paid $1355.20 for this order. I was originally told that this order would be shipped by 1/15/2015. I have not received this order. The order # [redacted]Desired Settlement: I would like to receive the products I have ordered or a full refund of my money.
Business
Response:
Janice, Please be advised this is a custom wheels order which can not be rushed. We explained this several times to the client. We apologize for the inconvenience, however the estimated ship date is 2/27. While we certainly want him to receive his order at the same we must allow the manufacture the time needed to finish the custom order. I sent an apology email to the client as we to appreciate the business.
Consumer
Response:
I am rejecting this response because: It does not take 2 months to make a set of wheels from scratch. This is not my first rodeo, sort of speak. I have been ordering custom made wheels for 10 years. Never has it taken this long for my order to be completed and shipped. No other company takes this long service their clients with the products they have ordered. Every time I talk to your representatives, they have a different excuse as to why my order has not been completed. Henceforth, I will take the information that I have and seek legal representation to solve this matter.
Business
Response:
The weather in North Carolina unfortunately is causing the delay. According to UPS tracking numbers expected scheduled delivery is 2/26/15. Please find the proof of shipment label 1Z173Y1V[redacted]3. 1Z173Y1V[redacted]3, 1Z173Y1V[redacted]6, 1Z173Y1V4[redacted]. This order ca not be cancelled because it is a custom wheels order. The customer can find this information anytime by logging into the account. While we do apologize for the delay, it is in fact route and UPS updates their site to reflect shipment status of his order. E
Review: I purchased a Catalytic Converter from the company. After purchasing the product, I saw a link where they "Price Match" any website and guarantee the best price. I went ahead and looked online for a better price and found one at a competeing website. The products were absolutely identical including manufacture model number per the terms of their website. I submitted my Price Match claim to be reimbursed for the difference. The price I bought the product for with shipping came to 211.63 USD. The competitor's price is 174.43 USD (37.20 USD difference). I received an email from [redacted] stating that they cannot approve my claim and will only offer me a 25.00 USD gift card for use on their website since the product on the competitor's website was "too cheap", which was NOT a stipulation on their advertisement for price matching. I emailed a response back stating that was unacceptable and that was misrepresenting their price match guarantee. [redacted] responded again saying that the product fell below their profit margin and cannot accept the price match.
No where on their website does it stipulate that a product cannot fall below a competitor's price.
Source of Onyx ([redacted] Parent Company)'s Price Match Verbiage: [redacted]
Source of Product Sold: [redacted] Source of Competitor's Product: [redacted]location=CenterDesired Settlement: My desired outcome is to offer the service that they advertise and refund me my 37.20 as they advertise they would.
Business
Response:
[redacted],On 1/30/15, a representative spoke to Mr. [redacted] and offered a $30.00 gift card instead which he agreed to verbally. Please confirm such conversation took place or we will have to transcribe the call for your reference.[redacted]Consumer Relations Mgr. ###-###-####
Review: Ordered brake bads and rotors received order and was given only one of the rotors I ordered the other one was completely different. Contacted customer service and spoke with someone who in turn had to speak withthe manufacturer of th he rotors. About a week later I received an email asking for pictures of the products the boxes I received the rotors In and my car vin number. Which I gladly provided. It had been over a month with no contact from carid. When I got a call from another rep from carid and she said she needed more pics. In which I provided again and still no response. I want my correct rotor I ordered it shouldnt be a big deal they were the ones who screwed up my orderDesired Settlement: Brand new set of ebc slotted rotors that I originally ordered and new ebc green stuff pads that I also ordered.
Business
Response:
Date filed: 10/1/2013
Date completed: 10/4/13
PO# [redacted]
Website SKU#: [redacted] Front Sport Slotted Rotors (2)
MFG# USR7380
I contacted [redacted] in reference to receiving one non-slotted rotor. We asked him for pictures, which he did send in but we never received it.
Unfortunately, the Agent did not notify [redacted] to advise him. This lack of communication resulted in no activity for 1 month.
The Manufacturer has been informed of the error. [redacted] was asked if he could send the pictures again, which he was glad to do. In the meantime, we
will send [redacted] two new rotors instead of one.
The agent involved will receive training on how to communicate with our customers if we don’t receive what is expected.
We strive to provide a WOW experience and hope we have provided that. If you need further explanation, please advise. Have a great day.
Consumer
Response:
Review: [redacted]
I am rejecting this response because:
I purchased new rotors and brake pads. I received one correct rotor. Now the company wants me to put old brake pads (which have a special coating on them to help break in the new rotors in which the pads no longer have on them) on new rotors and risk the safety of myself and my family. I want what I ordered and I want it new like I ordered it. I refuse to take the risk of something failing for someone elses error. It seams like they just want me to shut up and leave. I cannot accept anything other that the entire correct order that I had originally purchased.
Regards,
Business
Response:
In reference to this rejection, on 10/18/13 [redacted] finally responded to us stating he will pay half of the cost for the replacement brake pads. This has been satisfied according to [redacted].
Please advised if there is anything else, we can do. Have a great day.
Review: Hi, I ordered custom car seat covers from [redacted] that is made by [redacted]. I ordered the seat covers for a 1997 Chrysler LHS for front 50/50 bucket seats. I received my ordered and all fits except the driver seat back rest which lacked any holes for the arm rest to fit through to fit over the back rest. I contacted [redacted] customer service and they requested a replacement part for the driver seat back rest from [redacted](the manufacture of such custom product); however, when I got my replacement part, the back rest had the hole cut out on the wrong side of the seat cover as if for the passenger side seat (the box it comes in even says driver seat only). I contacted [redacted] again and they requested a replacement and after much time finally told me that they can know longer help me further because I ordered the wrong part. I contacted [redacted] and opened a ticket, but was told that since I ordered the product through a distributor, I have to go through them to get my replacement. The representative I talked towith [redacted] said that he clearly understood what I needed and didn't understand what the problem is because the passenger side back rest had a hole cut out for the built in arm rest. I do no have bench seats and I am frustrated and confused as why the hassle to get a replacement or send back the one I have and have the hole cut out where it should be. [redacted] did not want the products back that were wrong and not fitting. I have the emails between me and [redacted] and [redacted] which include pictures of original product and wrong replacement product and the boxes they came in and my car seats. I can send them if you need them.Desired Settlement: I would like a replacement of the driver seat back rest custom seat cover for my 1997 Chrysler lhs or at least a refund since I can't use the product. On [redacted], the site asked for year, make and model of car and you search for products for your car so I know I ordered the correct product. After all, all the other pieces fit perfectly.
Business
Response:
We are extremely sorry for the confusion on this order. In reviewing the case notes the client should not be held responsible for the error. We will be submitting an order for a replacement DRIVERs side back rest. These products are cut to order so please inform the client to allow up to 10 days for the replacement to ship
Consumer
Response:
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I just hope they send me the correct replacement for the driver side back seat rest with the hole cut out on the right side of the cover seat, but I am glad that they are going to send the replacement. Thank You for helping.
Regards,