Onyx

The return authorization was requested on 10/21/15. The client will receive an email upon approval with the instructions on the return via email with in 3 business...

days.
If he doesn't receive it, them he can call me at ###-###-####.
 .

[A default letter is provided here which indicates your acceptance of the business's response. ...

If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
D[redacted]

[redacted],I apologize and it appears there was a website error. We responded back to him on 9/29/15 and applied a refund for $32.00 and additional $20.00 making the total refund $45.00 back to original form of payment which he agreed and was pleased on 10/3. Is he still...

concerned? [redacted]Consumer Relations Mgr. [redacted]

Complaint: [redacted]
I am rejecting this response because:This company had not tried to contact me once.  I specifically stated that I would be out of town from 6/28 through 7/4 and to have [redacted] contact us for delivery/ pick up.  I contacted them again yesterday 7/5 and they stated they would have [redacted] call to schedule pick up.  Again [redacted] showed up without contacting me on 7/6.  Luckily my sister in law was at the house to have them pick up the rims.  This is the most dishonest and unprofessional company that I have ever dealt with.  
Regards,
[redacted]

The client called in to cancel and was advised we can cancel the tires and refund him but the rims are in production. We recently receive notification that the client has a potential pre arb with his credit card regarding this order. This order was placed and clients are advised that...

these orders are non-cancellable, however, we agreed to refund the tires as an exception.

5/20/14
 
Complaint ID:[redacted]
Name:  [redacted]
Date filed: 5/13/14
PO#: [redacted]
Item in question:  Chrome Mirror Covers
Total Cost:  $53.99 with no...

shipping charges
 
[redacted],
Mr. [redacted] did received the 2 Right Passenger Side Mirror Covers in error. I sincerely apologized for the error.
Our office contacted the manufacturer and they have agreed to accept the item back. We sent Mr. [redacted] the Return Merchandise Authorization Form as well as the Return Shipping Label. It was received on 5/19/14 signed by [redacted] at the manufactures office.
I am expecting a refund within the next few days to Mr.[redacted]. I believe this will resolve itself once the refund is completed. If you need to discuss this further, please find my contact details below. Have a great day.
[redacted]
Consumer Relations Manager
[redacted]

I ordered seat covers, they sent me items that did not fit and we're sewn incorrectly. I tried to exchange it for the correct product but they wont. They don't care, they won't offer to fix or exchange it. They are money hungry. The products are over priced and look cheap and crappy! They won't fix their own mistake and I now have an incomplete set of seat covers,all due to them not fixing their own problem!!!they offered me a $20 gift card for their company, I paid $160.00. The gift card is worthless since I will never be.using this company again. I will never use this company again and. I will make sure to spread the word on just how bad this company really is.

On March 30th the RMA details were sent to this client.  To date the supplied UPS label for the return that was sent on 3/30 was never used. 
[redacted]
On 3/30 we received the following message from the client:
03/30/16 - 08:51AM
JAV
per cx's email "Kindly discontinue any further communication with me, also remove me from any future marketing and solicitation, I would like to opt out of your consumer database." (FRW to Justin G) (FRW to Kris K)
Additionally, the client attempted a chargeback on 4/15, in which we responded, and on 4/25 we won that we were not liable for the chargeback. 
 
04/15/16 - 06:04PM
IR
CHARGEBACK answered
04/25/16 - 04:16PM
IR
CHARGEBACK WON
At this point, it is outside of our ability to assist this client with their issue

[redacted],The return paper work was emailed to her on 7/28/15. However, there is no activity which means, she has not return the items or she sent them back on her own.  She needs to send this back to receive a refund.[redacted] Label [redacted]...

[redacted]Consumer Relations Mgr. ###-###-####

The documentation provided by the client states "Both right side tires take excessive weight" & "Front driver wheel/tire has a little up and down movement on balancer" "seems to be wheel and not tire".
 
Industry standard allows for up to 0.035" lateral or radial run out (meaning there can be a small amount of up and down or left to right movement on all aftermarket wheels) As long as the run out on the wheel is below 0.035" then any abnormalities can be compensated for by proper balancing. 
The highest runout number seen in these wheels was 0.007" which is well below what is considered standard throughout the automotive industry.

Complaint: [redacted]
I am rejecting this response because:
The accident referenced was 6 weeks after we initiated the return dispute with this company so that is a non issue. Wè were told on the Friday prior to this complaint a refund would be issued and then on Monday the refund was taken back. Bottom line is that the wrong part was received and now the vendor is using another excuse to not correct their mistake. What will be their next excuse?
Regards,
[redacted]

The client has already been refunded. The item was received back at the manufacturer's damaged. It had a rather large bend in the item, and the pictures
were sent to the client. We notify the client anytime there is an issue with an item they send back. While UPS denied the claim, the...

refund was successfully issued on 11/16. 
11-16-2016 03:10:38 AM
69.78
[redacted]
Refund
[redacted] / Refund for return, by [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Because there is no truth to the  claims in their response, due to the width of the door of that particular section is the same, whether if it was half an inch above the curve line or below wouldn't make no difference because fist of all I tried every section of the door and still it was to long, yet the chrome trim in question has a groove line in on the side of the adhesive that it would only align with the protruding line of the door as shown in the pictures. The merchant's claim does not support the theory because the chrome trim is longer in half of an inch and the excess length could not compensate any section of the door. Perhaps it fits the prior year Tundra but it definitely doesn't fit 2016 Tundra. Previously I order wind deflectors of the same brand SAA through CarID.com, although under the product description indicated that the product fits 2016 Tundra but in reality it does not. I'd appreciate the curtesy of the merchant if they were to accept their part of the responsibility without stretching it into a further mess. That's very disrespectful towards customers. And CarID.com has that reputation of mistreating their customers based on the internet feedback I read. 
Nevertheless I accept their decision for finally processing my request for return, although this complaint was not in reference to what and how CarID organize their product description, but rather was about the lingering processing time that is so frustrating. I had to submit my request several times and barely got a response today. I have been CarID customer for a long time. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: the business response says "for now we will set up for a full refund".  They have been notorious for issuing refunds that are only partial refunds or not issuing refunds at all or that are pending for more than two weeks.  I also got the paperwork from the company and it says that the item must be unused and not been installed.  As I clearly indicated in my complaint that I had to have it installed in order to know that it did not fit properly, they're setting me up for a partial refund and another issue that will have to be dealt with.  If they would like to clearly define that they will accept the item "as is" and also guarantee full refund within 72 hours of receipt, then I will accept their response and offer.  If you would like for me to forward the email with the return label and information, I will be happy to do so.  
Thank you very much for your help and my apologies for the late reply as I've been traveling on business.  
Regards,
[redacted]

This issue has been resolved. A discount of $200.00 has been issued back to
font-size: 12.8px; font-family: arial, sans-serif;">my account.

We apologize for the inconvenience with this order.  We failed to handle this issue correctly, and effectively, to the determent of the client. 
 
Based on the UPS tracking details that we provided, we are seeing no movement of the...

return:[redacted]/track?track=yes&trackNums=[redacted]
 
 
However, this is not due to any fault of the client.  Therefore, a refund is being processed in the amount of $176.50.  Once this is processed, I will email the client directly with resolution, and apology.

Complaint: [redacted]
I am rejecting this response...

because: No one has contacted me to inform me of this progress or status. I've had to be the one to contact them to find out what is going on and have not heard anything from them since 03-03-16. I don't understand what the delay is or why they can't be bothered to contact me with an update or to just process the refund. 
Regards,
[redacted]

After some time we have a solid resolution to this clients issue.  
 
Regarding the client's core.  He will receive an email today with the Bill of Lading, Core RA, and phone number to call the freight carrier.  Instead of trying to schedule the pickup with the shop who has the motor we will send everything to the client so he can schedule something convenient for him 
 
Regarding the motor, Jeronimo at the shop where the clients vehicle is being worked on will receive a call today with instructions on how to proceed now that the heads have been removed from the motor.

It has been almost 2 weeks that I have been trying to return the items. I cannot even get a response from any of the supervisors as to what is going on. I have called...

multiple times and left voicemails, sent multiple emails and have yet to receive a call back. I have never received such poor customer service and should not be waiting on a supplier in order to receive my money back.