Onyx

Order placed on 29 July 2016, partial order received on 4 August 2016. Contacted customer service to inform of a partial order received. Representative had no knowledge that order was not completely shipped. I was referred to another representive who said the manifacture of the item was experiencing delivery delays. I was never notified of manufacture delays during the order process and CARID website never indicated the item was not in stock. I was informed the remaining item would be shipped around 14 September 2016. I received an email from CARID stating my remaining item was shipped on 15 September 2016. Contacted CARID on 22 September 2016 and service representive had no shipping information on the remaining item shipment (tracking number provided in email was incorrect). CARID representive asked a copy of my email shipping confirmation because they had no records of it in their system. Representive said the item I was waiting on was in stock and offered to ship it supposably again because they were unable to confirm shipment. End result is I paid for a item that I waited for 56 days and still did not have a completed order resulting in me canceling and requesting a refund. The time lost waiting for this company is irreplaceable and I am now back at the beginning looking for a new vender to purchase this item from.

Our client confirmed the  wheel size with our...

representative. He was also sent an email with the wheel and tire sizes before he purchased for review. One purchased he received a confirmation email that also listed the sizes of the wheels and tires. Once tires are mounted to wheels they are considered used and can not be returned. verbally our client agreed to the sizes and after reviewing the email agreed to make the purchase.

Complaint: [redacted]
I am rejecting this response because: I had never requested a...

replacement item and do not have access to the location the item was shipped to the business messed up by sending me a replacement after I specifically told them not to and now they are holding me liable for their mistakes
Regards,
[redacted]

We have requested the picture showing a fitment issue several times. and the client refused to cooperate. He did send several pictures, but none that showed any issues with the grille. He received the correct grille, and it fits multiple year [redacted]'s. Upon placing his order, he had to click on the following statement in order to even proceed with the order. 
Please Note:All ** Grilles products are custom built “Manufactured” for your vehicle. Once the order is placed, it is put into a production schedule at the factory and is therefore non-cancellable and non-returnable. If you have any questions or concerns, feel free to contact our product specialists.I have read and understand.
This grille is only returnable if it's shown to either be defective/damaged or have a fitment issue. That is the reason we requested a fitment picture. Again, we are very willing to cooperate with this client on a return, but we need pictures showing the grille doesn't fit.

This client has already been refunded in full in the amount of $195.57 as an exception, because this client received the correct item to begin with. We consider this matter closed. 
Date Amount Transaction Id
class="Apple-tab-span"> Transaction Type Transaction fee refunded Product Note  
2016-07-24 04:25:41 168.30 [redacted] Refund [redacted] / Refund for return, by [redacted]
2016-07-13 17:54:25 12.28 [redacted] Refund [redacted] (shipping) / Discount, by [redacted]
2016-07-12 14:05:07 14.99 [redacted] Refund [redacted] / Refund for return, by [redacted]

[redacted],According to [redacted] tracking #  [redacted] Scheduled Delivery Updated To:  Monday, 08/31/2015, By End of Day.I apologize for the delay. If client needs anything let me know.[redacted]Consumer Relations...

Mgr. ###-###-####

They have refunded full amount of purchase. I have not decided if I am going after them for expenses incurred in mechanic costs, but as far as your involvement goes, it is done.
Thank you for your help.

At this time, the skull center caps are still not available and there is no ETA for them. We are happy to issue a refund, but we can't give a definite or even an estimated ship date at this time. We apologize for the inconvenience with this issue,and if the client chooses a refund, I can have that...

issued as soon as possible.

On 7/21, I called the client and gave her resolution:
We are processing a full refund today.
We are sending them a shipping label to send back the item at their convenience.

Complaint: [redacted]
I am rejecting this response because:
I did receive the incorrect part I ordered this from a sales rep and he specified that this part fits my vehicle, when I went to go and replace the part the other day, the part car I'd sent me is for a gas f350 not a diesel f350. I have read multiple complaints about car id and they all say you shipped people the incorrect part and have refused to give back a full refund for a return. I ordered the correct part, but you people sent me the incorrect one knowing that it was incorrect when you sent it to me. Therefore I want a full refund for the item you sent me incorrectly as there is no where in this world that sells this item I am in need of because it is not manufactured anymore. 
Regards,
[redacted]

This issue on our side is closed, as the refund has been processed on 7/11/16 for $120.35 under the below listed transaction ID.  Have you not received this refund on to your credit card?  If not, please contact us back and we can trace the transaction ID and find out what happened. 
 
07/11/16 - 12:34PM
DS
due to note above cx refunded $120.35 Tr ID [redacted]

My experience was ok up until the point I had to cancel an order I placed. The service reps were ok, my issue was with the policies in place for cancellation and returns. There was no lienancy at all for the policy in place and that was disappointing. I placed the order the 10th of March and called the 13th to see if an exception could be made and all I got was policy jibberish. Mind you the order was not supposed to ship until the 25th which I would think is more than enough time to cancel. CARiD made me feel as if I had signed a contract with Blood!!! Never again!!

Here is the time line of this situation:
6/25 Order placed
6/27 Payment captured
7/5 The manufacturer informed us that the paint ordered is $162.50 per wheel ($650 total)
7/8 Tried to get a lower price and decided to take a loss on the paint and only charge...

$400.7/15 Contacted client to explain the extra charge.  Offered to cancel the order or proceed.  Customer was going to think about it.
7/15 Customer called back because he did not want to pay anything for the second level paint, but we were not able to reduce the price.
7/18 Customer cancelled order and the funds are being refunded.

[redacted],I have personally contacted this client. I explained that we received the item damage and therefore are not able to refund her order. I have emailed her the pictures from the manufacture indicating damage.I apologize, however no refund due to returning item not as...

originally received. [redacted]Consumer Relations Mgr. [redacted]

on 3/2016 paid over $3000.00 for suv rims and tires from carid. I received a nicked Voessn rim and 4 lose and coming off balance weights on rims. I never put tires on car just looked at each tire. I even took pictures of nicks in rim and balance weights hanging off rims. I notified carid same day I unwrapped tires/rims. sent pictures and info. my reply they will offer $50.00 and blame (UPS FOR SHIPPING DAMAGE) and pay to get rims rebalance. I was shocked due to most company (tire rack) would have sent a pre-paid return slip for damaged rim and sent out a undamaged rim and tire to there customer. but I asked for $100.00 to quickly end my relationship with this company, and just pay for rebalance of rims. so be aware of this company as others warn! there policy are not customer friendly. next time I spend $3000.00 plus go and read Revdex.com reviews first not after like I did.

Please note we are very sorry that the client received damaged wheels.  Since 6/27 [redacted] has been attempting to pick up the damaged wheels from the client. There has been 3 attempts made.  Please click the followoing link to verify 
255);">[redacted] Since the client was unable to make the wheels available for pickup we have reissued the damage inspection on 7/5. On 7/6 a supervisor attempted reaching the client however was unsuccessful in reaching him.

As of this morning, 
rgb(204, 204, 204);">Tuesday 07/21/2015, I have received my full refund from CarID.com.  Just wanted to let you know.

The client order part# [redacted] Bent Oval Tube Steps. The correct item is part# [redacted]. We can place the order for part#[redacted] if he wishes and return the incorrect one.  However, our last communication with him was to process a refund which is...

has been submitted on 6/24/15. Please be advised we did not place the order, this order was placed online. If there is anything we can do, let me know.

[A default...

letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[redacted],I requested a refund back to the customer in full due to the inconvenience. However, I will say that the bulb uses less power, therefore it would not cause damage to that extent. The refund will be applied back to the original form of payment. [redacted]...

[redacted]Consumer Relations Manager###-###-####