Online City Tickets

Thank you for reaching out to us regarding this issueOnline City Tickets has been in contact with Mr***, and both parties have found an amicable resolutionAs such, we consider this matter resolved, and hope that Mr*** has any further questions or concerns regarding this
order, we welcome them to contact a member of our customer service team.Regards,Online City Tickets

Always the best of service!!

Thank you for reaching out to us regarding this matterPrior to receiving this claim, Online City Tickets was in contact with our customer and both parties have found an amicable resolutionAs such, we consider this matter resolvedIf our customer has any further questions or concerns regarding
their order, we encourage them to contact a member of our customer service team.Regards,Online City Tickets

Thank you for your responseAs we previously clarified, the section was simply labeled as VIP BalconyThere was no additional information provided to suggest that additional amenities were to be providedAlthough our customer has stated that a resolution was not offered, this is inaccurateOn 7/6/she spoke with a customer service managerAt this time, the representative offered a one-time courtesy resolution, stepping outside of the agreed to terms, though this offer was declinedAs our customer received the exact tickets which were selected prior to their event, which has since passed, and we have addressed their concerns, we consider this matter closed.Regards,Online City Tickets

I purchased tickets in March for my sins very first concert which was this evening, an hour before the concert I got a phone call from onlinecitytickets saying the original email I recieved with the tickets was invalid and they will be uploading new tickets, I printed those tickets out and when my three children got the the venue it turns out the exact same tickets were used minutes priorI was told I would get a refund but since the barcode was duplicated it looks like the tickets were used Livid doesn't begin to cover how I feel!!!!

Complaint: ***
I am rejecting this response because:
Sincerely,The response is a "canned" response that they send out to a large number of complaints The site was miss-leading and gave the impression as the section in which I wanted was almost sold out, whn in fact it was notI was able to purchase other seats (in the same section) , with no problem and it clearly showed that there were plenty of options for seats in the SAME section., I expect that they will continue to do business this way and teh BBS will continue to get complaints. Fool me once, shame on you, but you wont fool me twice
Gail ***

Thank you for your responseThough Ms*** continues to press forward with this matter, Online City Tickets maintains that we have adequately addressed all of her concerns at this timeHer valid tickets were delivered to her via *** on 4/18/Additionally, our records indicate that Ms*** verbally accepted a courtesy resolution in the interest of customer service on 4/11/2017, though she has indicated otherwiseAs it presently stands, we consider this matter closedShould Ms*** have any further concerns, we encourage her to contact a member of our customer service department so they may address them. Regards,Online City Tickets

Initial Business Response /* (1000, 6, 2015/09/16) */
We take the customer experience seriously and would like to take the time to address Mr***'s concernsWe should explain that OnlineCityTickets.com is an online resale marketplace, which means we do not own or generate ticketsinstead,
we merely facilitate transactions between ticket buyers and ticket sellersThis fact is noted at the top of every webpage including our homepage with the statement: "We are a resale marketplacePrices may exceed face valueThis site is not owned by any venue."
While we understand that Mr*** contends he was purchasing tickets directly from the Giant Center, the above disclaimer and our branding clearly show that we are not affiliated with any venue or other ticket marketplaceAnd, while Mr*** takes issue with the fact that the prices of his tickets exceeded those advertised by the venue, our sales terms clearly state that prices may be above face valueMr*** also disputed this transaction with his bank.We have successfully disputed his claimsFurthermore, our checkout process gave him multiple opportunities to examine the full details of his order
When MrKerns selected tickets and was taken to our checkout page, he was directed to review his itemized order breakdown, which clearly displayed the service and delivery fees, the price per ticket, and the total price in bolded textMr*** was then directed to review our terms and conditionsvisible in a text box below this order totaland presented with the bolded message "All sales are final." At this point, he was also presented with the message "I agree to the sales terms and conditions listed above," and a check box that he needed to click to continue with checkoutBelow this check-box, another message was displayed that, in Mr***'s case, read: "By clicking 'Place Order', your credit card will be charged, which includes ticket, service, and delivery fees." This notice was followed by a button labeled "Place Order." When Mr*** clicked this button, he signified his acknowledgement of the total price and these terms, and completed his order
Our sales policies, including our "all sales are final" policy, are disclosed throughout the purchase processfrom a notice on every ticket page to a sales terms statement displayed at checkout with the message "All sales are finalAll prices are listed in US Dollars (USD)." Additionally, all sellers on our site are notified as soon as an order for their tickets is placed, which means we are unable to cancel orders or offer refundsWhile we understand Mr***'s frustration, he was made aware of this fact, and made an educated, conscious decision to purchase tickets from our site
If Mr*** has any further questions or concerns, we welcome him to contact us
Initial Consumer Rebuttal /* (3000, 8, 2015/09/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I'm disputing this case because I did not get the $worth of tickets I purchased which I selected from Online City Tickets websites available seatingI chose front row seats and understood and was willing to pay $What I received were e-tickets for the very top row of the stadium which were not the tickets I agreed to purchase at the cost of $I specifically purchased the tickets the same day they went on sale for that very reasonI wanted to sit close to the stageWhy would I purchase tickets on opening day of ticket sales to choose seats that were way up and in the back of the arena? I didn't have a chance to even view my e-tickets until one week before the concert which was when they were sent to my e-mailBy then, it was too late to get better tickets much less front row ticketsI trusted that the seats I chose and paid for were the same tickets I would receive
Final Business Response /* (4000, 10, 2015/09/22) */
Mr*** claims that he did not receive the correct tickets he requestedHowever, this is inaccurate; when Mr*** selected tickets to his event, he chose tickets specifically for Section: XXX-XXX, Row: A-LThe ticket option displayed for Mr*** indicated that these seats are considered zone seating which means that tickets will be provided in the area parameters providedThe description of zone seating was disclosed to the customer when he was looking at this ticket optionTo elaborate further, the listing Mr*** selected specified that his seats would be located in section 201, 202, 203, or XXX (XXX-XXX) anywhere between rows A-LAnd in fact, the tickets Mr*** received were for seats in section in row H within the zone he requested when placing his orderAs indicated in our previous response, customers must explicitly agree to our terms and complete each part of the process; failure to do so prevents the order from being completedWe must enforce this policy and cannot issue a refundMr*** has disputed this charge with his banking institutionHowever, we have successfully disputed his claims
We now consider this matter resolvedIf Mr*** has any further questions regarding his order, we welcome him to contact a member of our management team

your fee that you added to the tickets was terrible for tickets was your fee Next time I will make sure I avoid using your site and I will warn others

I ordered tickets to go see *** *** and *** *** at the *** *** *** in Fresno California I purchased the tickets from what I thought was a credible site I purchased the tickets online for $ After I drove hours to go see the concert, my tickets came up as invalid I went to the will call office and they informed me that the tickets I had were not valid and that someone else had already used the same tickets I called their customer service line multiple times to try and remedy this since they have a 100% back money guarantee but they were no help I then went back to the concert venue and asked if there was any way to see the show and they said not without buying new tickets because they suspected that the tickets I received were fraudulent I have tried multiple times to receive my money back and still waiting in the charge-back complaint to be completed I would not trust this business by any means

Neue", Helvetica, Arial, sans-serif, "Helvetica Neue", Helvetica, Arial, sans-serif, "Helvetica Neue", Helvetica, Arial, sans-serif, "Helvetica Neue", Helvetica, Arial, sans-serif border: 0px;">Thank you for contacting us regarding this matterWe would like to take the time to address Mr*** concernsWith the information provided, we have been unable to locate an order for Mr***We ask that Mr*** provide his order number or contact us directly, so that we may adequately address his concerns
Regards,
Online City Tickets

I had no problems ordering tickets Quick and easy

Thank you for your replyOnline City Tickets stands by our user-friendly checkout process as being informative of all disclosures listed on our websiteSince this initial claim has been brought to our attention, it should be noted that our customer has filed a dispute with ***While this dispute remains open, any further questions should be directed toward their financial institutionAt this time, we consider this matter closed.Regards,Online City Tickets

Initial Business Response /* (1000, 5, 2015/02/25) */
Thank you for bringing this matter to our attentionWe take the customer experience seriously and would like to take the time to address Ms*** concernsFirst, we should explain that OnlineCityTickets.com is an online resale
marketplace, which means we do not own or generate tickets--instead, we merely facilitate transactions between ticket buyers and ticket sellersThis fact is noted on every checkout page and at the top of our homepage with the statement: "We are a resale marketplacePrices may exceed face valueThis site is not owned by any venue."
We understand that Ms.*** ordered tickets to see Disney on Ice on 2/15/This show was later postponed to 2/22/Because of this, Ms.*** has asked that OnlineCityTickets provide her with a refundHowever, because sellers on our site list their own tickets and are notified as soon as an order for their tickets is placed, we are unable to cancel or refund orders, or provide exchangesWe can provide refunds only in certain situations, such as when an event is cancelled and not rescheduledAs the Refund Policy transparently described in our sales terms states: "All sales are finalA full refund of the purchase price, excluding shipping charges, will be given for cancelled events."
Because the artist and venue have rescheduled the event, we are unable to provide Ms*** requested refundWe now consider this matter closed--but if Ms.*** has any other questions or concerns, we welcome her to contact us
Thank you,
OnlineCityTickets

Thank you for reaching out to usOnline City Tickets always appreciates the opportunity to address a customer’s concernsOn 07/20/2015, Mr*** purchased tickets to see *** *** on 07/22/This event was later postponed by the artist for a later dateIt should be noted that Mr***
typically would not be able to receive a refund for a postponed event per the agrepolicies at checkout. This policy is in place to ensure that the customer can attend the event they originally selectedIn some cases, people may want a refund for these postponed eventsWe factor the delays and the likelihood of the rescheduled event in order to be responsive to our customersAs such, we have resolved this matter with Mr***If Mr*** has any further questions or concerns regarding this or any other order, we welcome him to contact our customer service team. Online City Tickets

Did not realize I was buying someone else's tickets My fault for not being more careful Just hope no problem getting into the show Good site if you are wanting good seats at the last minute and willing to pay a high price

Neutral

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory IF I had the tickets in my possession at the time my order was placed and to this day 1/22/I still do not have possesssion of my tickets that were purchased
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/04/08) */
OnlineCityTickets.com has contacted Mr.*** and we feel we have reached a resolution that suits both partiesWe now consider this issue closedIf Mr*** would like to attend another live event in the future, or if he has any
questions about an order or our website, we welcome him to reach out to us
Thank you,
OnlineCityTickets.com
Initial Consumer Rebuttal /* (3000, 7, 2015/04/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Online City tickets has notified me that they will give me a full refundUntil I receive my full refund I would prefer not to close the case against themAs soon as the funds are back in my account I will consider the matter closed
Final Business Response /* (4000, 9, 2015/04/09) */
OnlineCityTickets.com has contacted Mr.*** and we feel we have reached a resolution that suits both partiesWe now consider this issue closed
Thank you,
OnlineCityTickets.com

It's good service but have liked an option to have tickets mailed