Online City Tickets

Complaint:
I am rejecting this response because: I was offered a refund of $via a telephone conversation but have yet to see it. Therefore it is not resolved
Sincerely,
Kym ***

easy to use, quick action

Thank you for getting back to us regarding this matterAlthough Ms* *** continues to press forward with this matter, we are not able to offer refunds once a sale has been completed and must enforce the “all sales are final” policy which was explained clearly in bold text and agreed to by the customer prior to purchase. Ms* *** has claimed that the tickets she selected for the Red Hot Chili Peppers event on 2/10/17 were $each; this should be noted as inaccurateMs* *** is referring to the price presented by the primary market, or face valueA $price for these tickets was not advertised or displayed by Online City Tickets, which is a resale marketplaceAll tickets listed on our site are owned and priced by individual sellers, not Online City Tickets, based on those sellers' evaluations of changing factors such as customer demandThis means the price is not based on the tickets' original price, or face value, and may differ than that original amountThroughout the checkout process it is states, “We are a resale marketplacePrices may exceed face valueThis site is not owned by any venue.” As we previously clarified, Ms* *** selected the tickets she was interested in and navigated to the checkout page which stated, in bold text, the price per ticket as “Price: $each.” Once a delivery method is selected, a message appears prompting customers to review the order summary with an itemized breakdown of the ticket subtotal, fees, and the order total clearly stating “Total Charge $2,125.75” in bold text. Ms* *** placed her order on 9/and received an order summary immediatelyWe then reached out to her on 10/to ensure that she received her valid tickets to which she confirmed she had. It was not until 10/Ms* *** expressed her concerns regarding the order at which time we addressed her concerns thoroughly. As we stated in our previous response, since Online City Tickets does not own or generate tickets we are unable to offer a refund and must adhere to the “all sales are final” policy agreed to at the time of purchase. Prior to receiving any complaint we were in contact with Ms* *** and offered a resolution that would be amicable to both parties, stepping outside of the terms and conditions agreed upon by Ms* *** at the time of purchaseHowever, Ms* *** declined this offer. If Ms* *** has any additional concerns she would like to discuss, she is welcome to reach out to our customer service departmentAt this time, we consider this matter closed. Regards, Online City Tickets

perfect

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***This was not satisfactory, but I have accepted itThis is a closed matterthank you

First time I ever used your service, and all went well

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10886136, and find that this resolution is satisfactory to me
Sincerely,
Tedia ***

(The consumer indicated he/she DID NOT accept the response from the business.)
Even with their final reply, this company has still never acknowledged, addressed, or defended against my primary complaint: that they deceptively use a url in search results that has the venue name in it and NOT their company nameIn doing this they are different than all the other results returned in my search
Because of the url, I began the process of buying tickets thinking I was going to the venue's ticket siteThis company's home page begins with the selection of the date and time of the performance you wish to purchase tickets forBy that point I was focused on selecting date/time and seats, etc
I have attached screen shots of my search resultsI have shown how all of the other resale sites have a url with their company name (especially evident in page 2)Online City Tickets instead uses the venue name: San Diego Civic Theatre
Until the company can address my primary complaint, I consider their response to my complaint inadequate (phantom_search results.docx)

No complaintsI received my order in a very timely manner

Thank you for your responseThough Mr*** continues to press forward, Online City Tickets maintains that we have no affiliation with any venue and operate an independent siteAs we previously clarified, this fact is stated throughout the checkout process on the homepage, ticket listing, and checkout page giving customers sufficient opportunity to understand the nature of their purchase.Though Mr*** has indicated that our phone number is not available on our site, all contact information is readily available on the Contact Us portion of our siteAs we previously stated, we have routed Mr*** order to be directed to a customer care manager should he have any additional concernsHowever, since our previous response, we received a dispute from Mr*** financial institutionDue to the nature of the dispute process, we are unable to further discuss this matter while the dispute remains openAs Online City Tickets sufficiently notified Mr*** that we are a resale marketplace and he has since filed a dispute, we currently consider this matter closedShould Mr*** have any questions or concerns regarding the dispute process or outcome we encourage him to contact the financial institute with which it was filed.Regards,Online City Tickets

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meAlthough their response denies that they are responsible for the financial burden requested because they are a third party, they are processing a refund for the requested amount (although untimely and done in poor communication)
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I did not speak to them on 9/i could not get in touch with anyone even the credit card company triedI spoke to them on 9/and told them there was no way that I could get the tickets via email at that pointI was away, that is why I needed them when I ordered themI paid an extra to down load the tickets right awaythe button that said download now was grayed out why was I charged the extra money if they emailed them to me right away? I will tell you why because they are all a scamAt this point I just want my that the credit card company did give meOk how about this they pay me the x the extra amount that I paid to down load right away. thank you
Sincerely,
*** ***

I have been colossally ripped offI live in Calgary, Canada and purchased tickets to the ballet in my cityI have been charged in US dollars! No where on my printed confirmation order is this indicated

I received my tickets within minutes via email

Thank you for your responseAs we previously clarified, once an order is placed, we must adhere to the "all sales are final" policy agreed to by the customer at the time of checkoutCustomers are notified of this policy prior to placing their orderThis policy is in place due to the fact that customers are purchasing tickets from individual sellers on a live market; as such, once an order is placed we are unable to offer refundsAs we have fully addressed our customer's concerns and have adhered to our sales terms and conditions, we consider this matter closed.Regards,Online City Tickets

What a SCAM !!!! I was charged 106$ handling charge for $tickets to *** ** *** *** in Cleveland for the march 8th concert!!! The service charge is NOT made noticeable !!!!! Called the company and that basically said too bad so sad , enjoy your concert !!!!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Thank you for your response regarding this matterThough Dr*** continues to press forward with this matter, Online City Tickets maintains that our sales terms and conditions were fully disclosed to DrJohnson, to which we have fully adhered to.As we previously clarified, Dr*** was provided ample opportunities to review all order details, including a complete list of our sales terms and conditions, prior to placing her orderDirectly on the complete list of policies on our website we state that our service provider, “reserves the right to replace tickets with comparable or upgraded ticketsWhen this occurs, we shall be considered to have fulfilled our obligations under these termsDefinitions of ‘comparable’ and ‘upgraded’ are made at the reasonable discretion of,” the providerThis policy is also reiterated throughout the purchasing process, including directly below the itemized breakdown Dr*** had to review at the time of checkoutDr*** agreed to place this order in accordance with our aforementioned sales terms and conditions.As Dr*** has noted, all orders placed through Online City Tickets are fully protected by our 100% Money Back GuaranteeAs stated in several locations throughout our website, this guarantee ensures that customers’ tickets will be valid and authentic, and that they will arrive before the eventIt also ensures that the transaction will be secureThis guarantee, however, does not provide for cancellation of an order upon inquiry, due to the fact that we have an agreement with sellers to provide tickets as requested.As we previously mentioned, Dr*** placed her order on 1/12/and received valid, notably upgraded tickets of Section: Row: F on 1/19/prior to her event that is scheduled to take place on 3/4/As the tickets she received provided her a significantly closer vantage point of the stage, with our reasonable discretion, this is considered an upgradePrior to receiving these claims, we were in contact with Dr*** and have thoroughly and adequately addressed all of her concernsAs we have previously mentioned, Dr*** has filed a dispute with her financial institutionDue to the still active dispute, we are unable to provide a resolution at this time and encourage Dr*** to contact her financial institution with any questions regarding its process or outcome. Regards,Online City Tickets

Complaint: ***
I am rejecting this response because: No attempt at a resolution has been made by the companyI clicked through the screens with the intention of purchasing the lower level tickets I had originally chosenMy confirmation email was the only time I was made aware of the bait and switch this company had tried to pullThe company needs to make this right and provide me with the lower level tickets I had originally chosen, or refund the full purchase priceUntil that resolution has been met, I will continue to dispute this transaction
Sincerely,
Angela ***

Complaint: ***
I am rejecting this response because: I was was not offered any type of resolutionAnd the prices are in USD is not in bold and is at the bottom of the transaction, not easily noticed The summary I received through email, was when I noticed that it said prices are in USDBy then it was too late to change my mind
Sincerely,
*** ***