Online City Tickets

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Daniel ***

Speedy and excellent service

Thank you for reaching out to usOnline City Tickets has been able to reach an amicable resolution with Ms***, but would like to take this opportunity to address her concernsOn 07/16/15, Ms*** purchased tickets to see *** *** on 07/22/This event was later postponed by the
artist for an alternative datePer the agrepolicies at checkout, unless the artist or venue does an outright cancellation, we are unable to offer a refund, as tickets for events which are postponed are still valid for the new date. We should note that this policy is in place to help ensure customers attend the event they originally selectedIn some cases, people may want a refund for these postponed events, and we always consider a variety of different factors about the rescheduled event in order to be responsive to our customersWe are pleased to have resolved this matter with Ms*** and hope she will consider Online City Tickets for any future event needsShould Ms*** has any further questions or concerns regarding this or any other order, we welcome her to contact a member of our customer service team. Regards,Online City Tickets

Complaint: ***
I am rejecting this response because: My financial institution has closed the case claiming they cannot help in this matterIf these tickets are valid, then why cant the broker take the tickets back and resell them again? The concert is in over months, plenty of time for the broker to resell these ticketsIf this was a low money deal, I wouldnt care, but for $they should at least try to work something out
Sincerely,
*** ***

Received "The *** ***" tickets OKTicket says $-------- I was charged $--- why?
Coupon on the back says it expired 11/years ago --- what?

Thank you for your response regarding this matterAs we previously stated, all tickets listed on our site are owned and priced by individual sellers, not Online City Tickets, based on their personal assessment of the market valueThough Mr*** continues to claim that his order total was not disclosed, no order can be placed on our site without the customer being presented with their order totalAdditionally, each customer is required to signify their agreement to our sales term, including our "all sales are final" policy, before placing the order
As we stated in our previous response, all tickets are owned and listed by individual sellers, as such, the largest portion of any order placed goes directly to the seller; the service charges represent the charges that Online City Tickets uses to maintain operating costs including our website, screening sellers to confirm valid tickets, and providing customer service
As the dispute Mr*** filed with his financial institution remains open, we are unable to offer Mr*** with an amicable resolution at this timeAs such, we consider this matter closed
Regards,
Online City Tickets

Purchase was simple and electronic delivery very quickThanks!

Although the site was user friendly I found the return/cancellation policy confusing In one area it stated no returns or cancellations however, when I received my confirmation it stated that you can return/exchange
The seats I received were ok seats for the price

Thank you for reaching out to us regarding the concerns of our valued customer, Ms***. On 11/08/2015, Ms***purchased tickets to see *** ***This event was later postponed by the artist for a later dateMs*** reached out to us about this date change on 4/11/and
requested a refundIt should be noted that at this time Ms***would not be able to receive a refund for a postponed event, per the policy agreed to at checkout. This policy is in place with the goal of ensuring that our customers can attend the event they originally selectedWe understand that in some cases, people may want a refund for these postponed eventsWe consider the delays and the likelihood of the event to be rescheduled, in order to be responsive to the needs of our customersThis is the first we are hearing from Ms*** since April of last year, in the interest of customer service, we resolved this matter with Ms*** via email. If Ms***has any further questions or concerns regarding this or any other order, we welcome her to contact a member of our customer serviceAt this time, we consider this matter resolved. Regards, Online City Tickets

It was great

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thank you for agreeing to give me a refund. As you stated in the email I will check my cc in about days to confirm the refund has posted. If it hasn't I will reach out again
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Rachel ***

Initial Business Response /* (1000, 5, 2014/12/15) */
OnlineCityTickets.com apologizes for the delay in the delivery of Ms*** tickets, but she has since received and successfully downloaded said ticketsWe are happy that we have been able to resolve her concerns, and remind her
that her tickets are protected by our Money-Back Guarantee; if she has any further questions, she may contact our customer service team at any time

Received ticket order confirmation right away

Great and fast and easy

Thank you for reaching out to us, as we here at Online City Tickets always appreciate the opportunity to address a customer’s concernsOn 09/27/2015, Ms*** purchased tickets to see *** *** on 07/01/This event was later postponed by the artist
and/or venue for a later dateThey have since indicated that they would no longer be able to attend, to which it should be noted that Ms*** typically would not be able to receive a refund for a postponed event per the agrepolicies at checkout.This policy is in place with the goal of ensuring that the customer can attend the event they originally selectedIn some cases, people may want a refund for these postponed eventsWe consider the delays and the likelihood of the rescheduled event in order to be responsive to the needs of our customersAs such, we resolved this matter with Ms*** and hope he will consider Online City Tickets for his future event ticket needsIf Ms*** has any further questions or concerns regarding this or any other order, we welcome them to contact a member of our customer service team.Regards,Online City Tickets

Complaint: ***
I am rejecting this response because: Your website is designed to look like a direct sellerYou cannot expect the average consumer to read the fine printDeception of a consumer is illegalI have also read similar complaints online in which the tickets purchased did not have seat numbers or had the same seat numbers that other consumers had already purchasedMeaning that the tickets I purchased are probably also illegitimateYour business is a scamI have received multiple calls with your customer service reps attempting to settle by lowering the chargeI will not accept this and will only accept a full refundIf that is not granted I am fully prepared to take legal action
Sincerely,
*** ***

Waiting to see if I receive tickets or not

Very satisfied with this site for buying event tickets