Online City Tickets

No issuesReceived follow on email in a quick manner

it was great

I went to the *** ** ***s Boston website to buy tickets for a concertOn the website, I clicked "tickets" but was apparently redirected to a 3rd party site and was not made awareI went to the venue's website day / exact time tickets went on saleClicked "buy tickets" and was apparently redirected to the 3rd party RESALE website without my knowledgeI wouldn't have logged onto a website the exact time the day tickets went on sale to buy them aftermarketThis is a deceptive business practiceI paid over face value and do not have the tickets and this was not explainedOn top of that, my *** account has been charged, and they WILL NOT PROVIDE THE TICKETS AS REQUESTEDThey said they will deliver the tickets ON THE DAY OF THE SHOWI requested them via emailThese are a Christmas gift, purchased in November, for a show in MarchI was lied to on the phone saying it is a security risk to send tickets immediately

That is not accurate information The company has not made any efforts to resolve issue with customer and many others have complained about the same issues with website functionality The charge of $was NOT authorized We have repeatedly stated the same claim We will go to all measures until this is rectified It is too bad this company is so desperate to rip off customers that it cannot come to a resolution We didn't even use the tickets because this is an extreme hardship for our family of There have been hundreds of complaints filed recently and that's horrible business practice I will be on a mission to draw attention to this company, horrible business practices, and fraudulent actions on customers We completely REJECT business response!
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Thank you for your responseIn regards to Ms*** statement regarding the "face value," it should be reiterated that Online City Tickets is an online resale marketplace, which means we do not own or generate ticketsThe prices of the tickets are determined by the individual reseller based on a range of factors, including customer demandWhat is presented at checkout is the price of the tickets as they are at the time, not their face valueEvery ticket and checkout page and at the top of our homepage states: “We are a resale marketplacePrices may exceed face valueThis site is not owned by any venue.”
We have been in contact with Ms*** regarding this issue and have offered a courtesy resolution which Ms*** has rejectedIf Ms*** wishes to pursue the offered resolution, we encourage her to contact us directly, as our management team is available to handle any additional concerns that she may have at this timeWe have been consistent with our sales terms and consider this matter closed.
Regards,
Online City Tickets

Fraudulent Ticket, Beware!
Purchased an event ticket thru Online City TicketsGot a emailed printable ticketArrived at venue was denied accessVenue claimed ticket had been scanned prior to my arrivalContacted Online City by the phone number I'd given them when orderingBy the number I called from the automated system was aware of the venue I was at and they also knew the emailed ticket I was in possession of was worthless
I then got a representative who looked up the info on her computer, and got put on holdThen a manager intercepted the callI let her know how unhappy I was with the service
This company appears to have no ability to know if the tickets you are issued are realCertainly the first, second, etc ticket holder can use the ticket first before you arrive invalidating other purchaser
The email tickets carry an extreme fraud probabilityI had an assigned level, row, and seatMeaning the original purchaser prior to myself was sitting in that seatDoes not seem complicated to have that squatter removed, jailed, for theft of serviceThe prior purchaser knew if they got their early, before the last purchaser arrived Not only could they attend the event, they could actually attend for free and make money on the next purchaser

Initial Business Response /* (1000, 5, 2014/10/12) */
RE: *** ***
Case #: XXXXXXXX
To Whom It May Concern:
Thank you for bringing this matter to our attentionWe take customer service very seriously and would like to take the time to address *** ***'s concernsTo
start, OnlineCityTickets.com is not the merchant of record for this transactionOnlineCityTickets.com is an online exchange, which facilitates transactions between ticket buyers and sellersOnlineCityTickets.com does not own or possess any ticketsWhen *** *** placed her order from her computer at the website, OnlineCityTickets.com, she was prompted to review her order and accept that website's terms and conditions before her order was completeThese terms and conditions are attached as a PDFThe website terms and conditions were available to *** *** as a scroll box during the checkout process and as a link on each page of the siteIf *** *** did not click on the "yes" button on the checkout page that asks "Have you read and do you agree to our terms and policies," the software would have removed her from the checkout page and she would not have been able to go on to complete her order*** *** chose to comply with the terms before sending her final order for processing
*** *** was educated to the fact that tickets are not returnable for events which are rescheduled for a different date and that OnlineCityTickets.com is neither a primary sale box office nor the venue*** ***'s freely-chosen acceptance of the terms and conditions indicates that she did make a conscious and educated decision to purchase tickets*** *** received her authentic print-at-home tickets on 9/25/They were downloaded from IP address *** These tickets are still valid for the concert's rescheduled date of 1/27/and *** *** is therefore due no refundThis is covered extensively in the policies
Thanks,
OnlineCityTickets

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: there is still no response on why they are buying domain names and ad space close to the venues web addressPlease explain why you are buying domain names that mirror the venue.
Sincerely,
*** Carrow

MY EXPERIENCE WAS A POSITIVE ONE

Thank you for reaching out to usPrior to receiving this claim, Online City Tickets was in contact with Ms***, and both parties found an amicable resolutionAs such, we consider this matter resolvedIf Ms*** has any further questions or concerns regarding this or any other order, we
welcome her to contact a member of our customer service team.Regards,Online City Tickets

Was very happy with the instant download of my tickets! Will definitely use again

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

I was charged a $fee for having tickets e-mailed to me, and the drop down menu only offered e-mailing, no other choicesThat seems like price gouging and unnecessary charges to me Thanks, Dixie ***r ***@***.edu

Initial Business Response /* (1000, 5, 2014/12/08) */
OnlineCityTickets.com has contacted Ms.*** and we feel we have reached a resolution that suits both partiesWe now consider this issue closedIf Ms.*** would like to attend another live event in the future, or if she has any
questions about an order, we welcome her to reach out to us
Thank you,
OnlineCityTickets.com

Very efficient and quickMade my purchase experience easy

I feel like I have been SCREWED So sorry I used this site I was under time pressure and did not do my research I will never use this site again

Complaint: ***
I am rejecting this response because:Not allowing for error correction of a purchase within hours will cause many problems just like thisThe reseller should state “before” purchase that are not liable for the authenticity of the tickets and are only a conduit of saleI did not receive a detailed receipt after purchase as statedI am sure this company will keep you busy with compliants in the futureFrom the sounds of the reply I am stuck
Sincerely,
John ***

Thank you for providing this responseAlthough our customer continues to press forward, as we previously clarified, information regarding our operations as a reseller were stated on the event listing, ticket listing, and checkout pageAdditionally, every customer is required to signify their agreement to the statement, “I agree to the sales terms and conditions listed aboveI understand that I am not purchasing directly from the venue box office and that tickets may be above face value.”In regards to the notation of an obstructed view, this information was disclosed on the ticket listing and checkout page prior to our customer entering any payment informationThe disclosure clearly stated, "Notes: Obstructed view." This information was fully disclosed to our customer and the "all sales are final" policy was agreed to by them prior to submitting their order; as such, we consider this matter closedAny additional questions our customer may have can be directed to our customer service department for further assistance. Regards,Online City Tickets

Excellent service with tickets in hand