Nikz At The Top

Cart removal fees will be credited off and a refund will be processed

We have completed everything as requested in the desired settlementWe have left a message for the customer to confirm that this has all been taken care ofI apologize that our customer service center was unable to resolve this to customer's satisfaction when this matter first started. Sincerely, Joe D***-General Manager, Republic Services of Raleigh NC

Made contact with customer, the container is not visible at all times therefore did not get picked up, customer is getting picked up this afternoon and customer will leave container in a place so driver can see it in the future

I reject this Response due to the following: If your policy is to not deliver the container without payment then why was it? The bill attached does not reflect any of the costs listed in your responseIt is additional rental costs of $as of 8/9/and a late fee of $If we order a container for days, Why would you not pick it up after daysI personally made that phone call to you on July 24thAt that time Roxanne made no mention of additional monies owed especially if it was for "delivery" of the dumpster for the $I paid was for the additional days! *** Construction has never received the paper bills attached to your responseI would like to see the signed delivery notice for after a conversation with my foreman - he met with the driver that day of the delivery and provided a credit card for payment at that timeI feel your practices are shady and misleading

Customer has accounts with us. account is on *** Place and has a TEMP service there. This account currently has a balance of 8,over days. Customer also has another account in Vernon on 49th street. This account also has an outstanding balance
$which put the account on service interrupt because this balance was over days too. Customer called in and made payment of $which was mistakenly applied to the *** account and therefore did not allow service on the 49th street account. The payment is being moved and applied to the 49th street account. However, even with payment there still will be a balance. With that said, we have taken the account off of service interrupt and have it scheduled to be service tomorrow 8/18/

Our operations manager has spoken to the customer about the issue. We will not be issuing a credit

Bill,Thank you for your response and for removing the add on fees for Environmental charges and Administrative feesI have read the email you sent to the Revdex.com and have been waiting for you to contact me in regard to your statement of discussing with me concerning the future billing statement chargesSince I have not heard back from you, I would like to clearly state what I want Republic to do.1. All customers on this route to be charged the sameQuarterly pickup fees returned to pre rate hike levels, this cost being $to $per quarter and left at this price.3. No more constant rate hikesCustomer *** *** needs a new trash bin since he was charged for one and never received it.I have a family member in rural Carmi, Il who pays about $per quarter to Republic Services and has had no increases in the cost for the past two yearsI want this price for the rural customers of Grayville, IL. This is the second email I have sent to you and did not get a response. I have read the statement you emailed to the Revdex.com stating that you would be contacting me. You have also stated that you would contact me via our phone call and I am still waiting for your responseClick here to Reply, Reply to all, or Forward

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.I do have concerns about how this situation can be avoided in the future.Regards,
*** ***

Sales Rep Jennifer C*** spoke with Matt and agreed to terminate his contract without the termination feesThe contract will expire on 2/28/and Matt will be responsible for the remaining balances on the accountI confirmed this with both Jennifer and Matt and the matter has been resolved

February 22, Revdex.com complaint ID# *** Concerning ID# 1*** and the client’s complaint on a service fee charged due to cancellation of services. At Republic Services there is no termination fee to end service. There is a removal fee that is assessed to remove trash or recycle containers from service locations once a client has ended service. The removal of these containers is not done by the regular trash/recycle truck but requires that a different truck is sent out to complete this task. The removal fee is assessed to help defray the expenses of sending this truck out to remove carts from service locationsOur CSR’s did express this at the time of the original call as well as two follow up callsTwo CSR’s did offer our reason for the cost of the cart removal fees but the client was upset and disconnected the call Republic Services takes any clients complaints very serious and want to try to resolve and do what’s right for the clientWe supply trash cart to our clients that require our services at no additional monthly chargesWe also handle all maintenance of the containers in the duration of services at no additional costWe understand due the wear and tear of our industry maintenance is required and it is our responsibility to ensure this takes place We will ensure all charges are credited off MrTim Vaught Republic Services account and the account will reflect a zero balance as the desired settlement requested If you have any further questions please contact my office at *** ***
* Best regards, Jenna M*** Customer Service Manager Republic Services of IN

This account has been cancelled without penalty, per customer request

Services were supposed to have been canceled in January, there was never a valid contract, there was no trash that was picked up on 2-2-because I already had a container put in on January 30th, that I was usingAccording to the amount of negative complaints about your company, it's proven that you are constantly frauding consumersI will take this as far as it will go even if it has to be resolved in courtYour container needs to be picked up ASAP, Starting 2-10-our storage fees for your container on my private property is $a day starting on 02-01-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this
resolution would be satisfactory to me. I will wait until the business performs this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I spoke with Ms*** today. We are issuing a $credit. All collections activities will stop

I *** and *** *** agree to the response and will be looking for the credit of one month
free.
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** *** *** ***

Hello, We are sending a truck today to pick up the items that are still out. Thank you for providing your forwarding address. Thank you again for your having chosen us during your time in Georgia and best wishes with your move,Carey

We have credited customer for missed pick ups and the container refresh. We have not agreed to refund for his increase in rates as they were in accordance with the agreement that was signed. Our Account Manager has been communicating with customer

I have left another message for the customer to contact meIf this is not a good number please provide alternate contact numberI am unable to review the account as there was no account information provided

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

It appears this occurred during the *** city cleanupCustomer claims our driver threw away his lid when he dumped the trash but did no one actually witnessed this happeningWe delivered a new container 12/20/We apologize for the inconvenience