Nikz At The Top

Amounts were credited to account. We do not show anything owing from this customer

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

We have contacted the customer and left a message to call usWe have had the container delivered for her by a supervisorThere was no trash out at that time for the supervisor to take while he was thereWe have also issued a $credit on the account for the customers
inconvenience of having to wait for the delivery

I have contacted Republic Services multiple times to try and resolve this issueI have no confidence that they will handle this correctly which is why I contacted the Revdex.comI would like a more detailed response through the Revdex.com about how they are going to resolve thisThanks

I truly apologize if the information I supplied is not total accurate and that it may have offended anyone. I can only report back the information supplied to me by the drivers and supervisors that evaluate the complaints. I would assume that the decking is what they are referring to as construction material but you are correct it should not be. Please accept our apologies that you have not been serviced correctly because of the confusion and I will personally make sure that the route sheet is noted with your address to ensure proper services. There are a few times that service may run a day behind and the city is notified when this happens because the volume of set outs during a specific week. The contract with the city is for yards per home per week about 200lbs of material per week per home. The information should be available per there website. Once again I apologize for the confusion and please call me anytime you may have a service issueMy cell phone is ***

All I ask is that my trash is picked up as scheduled every weekWithout having to call them times and waiting days past my scheduled day

I am a current Republic Service customer and have been since under Consolidated and even after Consolidated has gone under the Republic nameThis is NOT in regards to the recent franchise agreement between the *** ** *** *** and RepublicThis issue is strictly with Republic charging my residential building as a commercial buildingI have documentation that they have charged me and another customer different rates for the SAME service and same productI am charge $while the other customer is charged $I am being charged times higherBy the years end, I will have been charged upwards of $

I have not been able to reach them yetI could not understand the message they left me, it was not audible

Re:complaint #***. Rebuttal Republic Waste informed you they would contact the customer to resolve the issueTo date that has not occurredThis response by the company is consistent with the statements from each of the
three employees I talked with prior to filing the complaintEach time I was told someone would be contacting me to resolve the issueAgain, no one has contacted me. Therefore I request this complaint remain open until the matter is resolved. Thank youDrexdal P***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Operations spoke with customer and explained that we were waiting on a call back to have the container removed once it was off loadedContainer was removed on 3/18/

We spoke to MrsM*** upon receiving information from our customer service departmentWe were able to uncover that during the move we had closed the account at the previous residence but hadn't opened up the account at her new residenceThis caused a delay and service wasn't performedThe
correction has now been made in our routing and billing system and we apologize for the mistakeWe would like to thank MrsM*** for being a customer and apologize for our mistake

I spoke with *** he stated he recived a call from Republic stating he was past due I checked both accounts Open market and Franchise there is no past due balance and both accounts have been closed out, advise *** we are refunding him $and I have entered the removal for Monday February 26th customer stated if the system did not show it was ok I sent a follow up email as well just in case and gave all my information in case he comes across any issues. thank you

Per the request we will remove our container on November 1, Issue credit for September and October

Customer was communicated to by Customer service that he would be getting a refund but he wanted us to cut a check that day, we talked to customer yesterday and explained the process, and also confirmed he should not have been charged the removal fee as we were able to remove his cart on the day we
scheduled to remove it which was has last pick up day. His check is scheduled to be cut on Friday August 14th and communicated this to him and also let him know he is not being charged the removal fee. He is happy with the outcome and understands the process. We regret the customer had to be let go and appreciated his business during our service time with him, we also regret having the mistake on the charges for the removal. He also has my Division Managers phone number should he have any additional questions or problems. Please let me know if you need additional information. Thank you,*** ***
*** *** *** ***
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*** *** *** ***

the business was not aware there was another agreement in force nd the County health department knew of the first contract along with the city attorneyFirst of all the city administrator did not follow the proper bid process as per missouri law; second there was tobe a townhall meeting with the citizens to hear all proposals and then agreement with board of alderman before there is an agreementThe first time the socalled agreement was done behind the aldermens backThis is procdeeding to the state attorney general

We were unable to reach the customer by phone and after multiple attempts we did respond to her by email. We thanked her for her years of loyalty and explained why rates increase as well as why she could see differences between her rate and her neighbors rates. We did
put in an additional credit of $+ fees for January thru May to make all of her new price. We also advised her to let us know if she has any additional questions or concerns about the issue

A refund check was mailed out to the customer on 12/11/15. As of today, 1/11/16, we do not show that it has been cashed. We are reaching out to the customer to see if it was ever received

We agree that we met our obligation to *** and removed all of their waste throughout the period. In order to settle your contention that the service days have been under-provided at per week in lieu of three a week over the period in dispute you requested a settlement of a $credit, which I agreed with. We will provide the credit on your next invoice

We will refund the money as requested. I will also follow up with the driver that is responsible for this route