Nikz At The Top

I have called and talked to ***, I apologized for any issues she my have had with the call center, and credited her the appropriate amountsShe was happy with how the situation was resolved and has a direct line to me in case she runs into any issues in the futureDoug R*** General Manager NWI

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it
does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

A credit for the Service Interruprtion fee of $was issued to the customer's account as was a credit of $for the non-scheduled pithat was scheduled. There was confusion on a payment that had been applied to the wrong invoice and was reversed off and then applied to the correct
invoice. I attempted to contact the customer by phone and was only able to leave a message. I sent a detailed e-mailed to the customer explaining what I had done

I appreciate your patience as we work together to try and resolve your concernsIn your response, you make reference to the terms of the contract and its associated terms and conditionsI would like to suggest that we enter into a new year agreement versus the year rolloverI would like to note that the terms and conditions in our customer service agreements are industry standard and are not intended to take advantage of our customersRather, the terms and conditions allows us to plan our business and to be prepared with proper staffing and equipment to service our customersI would like to help resolve this dispute by discussing continuing our business relationship by coming to an agreement to a new year agreement Please contact me at your earliest convenience to discuss at ***Gail V***- General Manager

The credit was just submitted last weekThe billing went out on the 28th of JanThere is no balance due

Spoke to *** and was able to work through the issues that she has been having on her account and come to a resolution to reopen her account. I emailed *** all of the information as to what adjustments I made on her account so she would have it in writing as well as the local Accounts
Receivable contacts in case she needs it for the futureCredit memo that was on old account was moved to new account and her new account will be reopened. I confirmed with *** that I had addressed all of her concerns. Thank you,Heather R***

We are sorry that you had such a poor experience with us. Your check is cutting Friday 3/for the amount owed to you

This is the response from our General ManagerRepublic Services sold this business to Waste Connections in September. - This customer is serviced by the Elgin/Aurora BU- Elgin/Aurora BU
was sold to Waste Connection’s on September 11th 2017- This is a Waste Connections company now

Update from Amy R***, Operations Clerk, Republic Services: Mr*** and I had a long and full filling conversation regarding RS new call center. In the end he will be happy to contact the Revdex.com to report to them that we resolved the conflict and that our company took
responsibility for our actions. I will be getting a credit to his account to zero out the balance and then issue him a refund in the form of a check for the amount of the amount he paid for two months of servicebut never had us as a hauler payment came in to avoid being sent to collectionsAlso I will be sending out a letter to confirm the actions taken on our part. Thank you

Revdex.com:
ThanksThe containers were delivered - but that was not what I was asking
forWhat I was asking for is for Republic Services to remove the branches from my lawn as promisedThankfully they did that on 08/(I think)My only request to them is to improve customer service and not expect multiple reminders from the customer (phone calls from my side), before acting on a request.
Regards,

We apologize about this situation, we will gladly be issuing a credit. We have left a voice mail for you. Please reach out to Denise S*** at *** for further details. She will also be reaching out again later today

Good Afternoon, The account is showing closed. *** did back date the account to 10/31/and the container will be removed 11/21/17. Please call *** at ***or Audra at *** if the container is not picked up that day. I apologize for any inconvenience and thank
you for your service. Have a great day!Audra R***Republic Services

To whom it may concern:We have tried to reach this customer several times and have been unsuccessful. As this customer explains this was an account that was acquired along wit the purchase of his friends business. When his service was cancelled he was charged the standard removal and
closing charges. We wish that we had been able to continue to service the business as a customer.Prior to any notifications, we had already processed a credit on the account for $on December 1, 2016. The customer should not receive any more phone calls to collect this debt.Thank you for the opportunity to report the resolution.Very best,Dave C***General ManagerRepublic ServicesBU-South Shore & Cape Cod

Mr*** was visited at his office on Wed10/5/by his Account Manager, Kevin A***, to review his credits that were previously applied to his accounts. Mr*** provided backup up receipts of payments for review. His Acct Mgr is currently reviewing his open balances vshis payment receipts. Follmeeting scheduled for 10/13/for resolution of dispute. Robert S*** Sales Manager

The yard waste service has been closed effective 1/31/15. There is no money owed at this time. Account is paid through June and an additional credit will show on the next invoice for the Jan - March yard waste service. The account has been removed from suspend status and service
will resumeAll fees have been removed

*** *** account at *** *** *** *** *** *** for non payment. He does not have current account with Republic Services. No service would have been provided since 1/31/14. Please see attached screen shot from our billing portal showing the account closure and
address reference. Thank you Molly M***Controller

Yet another story as to why my service was cancelled without my knowledge. Of the four people I spoke in two different offices, no one ever said my payment was late and that was the cause for cancellation. I find it hard to believe that was the case. I'm beyond frustrated with this matter

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedIf however, the old routine of skipping days and or weeks occurs again then free service does not amount to anything and is simply smoke
Regards,
*** ***

We will contact *** to advise them this is resolved and will also send a zero balance due letter so that the customer has it in writing. There is a small refund being processed that will go out as well