Nikz At The Top

Today, April 12, I had the chance to have a telephone conversation with Mr J*** ***kI did comment that even for any seasonal resident, our company have to pass by his address during service daysCustomer accepted our apologies and I promised that not ever again our company will fail
servicing himI provided my direct phone number for any possible future requestOur Hudson Manager will make sure to make any corrections and avoid any other service failuresThanks Luis Franceschi

Once the account was cancelled the refund request had been processed and the check is in route to customer. This was verified with our credit and collections depttoday and should be received within a week

Republic Services has reached out to MsL*** to resolve this matter prior to receiving this filing through the ***We are understanding of MsL***'s concerns and have worked with her to have our bins picked up and account closed as requestedA final bill will be sent to MsL*** no
later than 8/19/as well per her request.In addition, Republic Services has offered to work with MsL*** to review her program at an additional property to determine solutions to best meet her needsWe would like to thank MsL*** for contacting us regarding this matter and apologize for any inconvenience she has encountered

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. Awaiting the confirmation from Republic Refuse Company of cancellation of the $ charges in dispute and the confirmation of NO legal action and NO action to notify the major credit bureaus
Regards,
*** *** ***

Mr***, Our invoices are generally mailed to our customers the first week in the billing cycleOur bill is a quarterly bill, and is due by the 30th day of the first month in the billing cyclePlease go on line and sign up on *** so that you can view your invoice and pay
your billDue to the mail some customers do receive their invoice later than othersI do see from the notes that you spoke with an agent on 10/10/and that she sent you an invoicePlease reach out to us at *** if you do not receive your invoicePlease understand that it is our responsibility if you do not receive your invoice but we will not know unless you give us a callWe appreciate your business. Sincerely,Republic Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***I am still in contact with one of the supervisors and we are working towards resolution
Regards,
*** ***

Spoke with ***, apologized for no one getting back to him and let him know we will credit his credit card for the amount charged of $418.38, he was ok with this and said thank you

no matter how many account we have I show you guys we paid payment history. you guys over charge I still pay for you guys will give me credit $which is overcharge amount however I don't know I still waiting for feb to now do you guy have eyes to see payment history keep blind me !please don't foolish one time and one time againwhere is my credit $375 as you promised I still pay every single month come on

I have attached a copy of the service agreement Mrs*** agreed to and signed. The second attachment are copies of each weight ticket of her loads showing truck weight in and weight outThe truck leaves the site with the container, so the charged amounts are accurate. The quote provided to Mrs*** included 8,Lbs.(tons) any weight over the 8,Lbswas charged per ton per the agreement. The fuel and environmental fees are stated in the agreement and should have been explained to Mrs***. I will agree to refund the dry run fee of $even though the charges are valid. Mrs***'s total invoice was $1,and one credit has been applied to her account for $100.00Respectfully,Keith C***

March 1, Dear Mr***, We do apologize for the lack of service and follow-upYou did sservices online why that was not pushed through I’m not sure of, however your billing will not start until we deliver the container to your homeRepublic Services will deliver the container on 3/2/and your first service day will be Tuesday March 6thWe do ask our customers to have their trash out at the curb the night before the service dayAgain we do apologize for the lack of communication and service Thank you Republic ServicesCustomer Resource Services ***

We have received your complaint and it is being forwarded to our Corporate Headquarters for resolution We will keep you updated while this process is taking place

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

This has been resolved on the 23rd of FebSettlement with payment was mailed to Ms Beatrice Thompkins for her confirmation along with an email to *** on the 24th at 12:09pm

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*** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Yes, the refund claim is validContract on file has price increase cap and we increased higher than the 10% listedCredit requested and approved. Refund check will be sent to customer

A refund in the amount of $will be issued today please allow business days for check to be issued as this is not handled locally. We will send the check to: *** *** *** *** *** *** * ** *** If this is not correct please let me know. Shane O***Division Controller***
***

I understand your frustration and concern with your refund request and I would like to personally speak with you if possible. My name is Randy D*** and I'm the GM of Republic in Wabash that served you in Lafayette. I have called the number on your account (*** *** with no luck and I would like for you to call me if possible. I believe you have been communicating with the Customer Resource Center and this may be where some of the confusion came from with different answers from different associates. In all honesty, we have made this credit process a nightmare for you. The refund process is not fast by any means but it doesn't need to be this difficult. I would like to answer any questions you may have to help this situation. My office number is *** and my cell phone is *** *** Please call me if possible as the number I have for you doesn't seem to have voicemail. As mentioned in my original response, you account is closed and the credit/refund request is in process. It will come in the form of a check and will not be put back on a credit card. If I were able to personally write a check I would, but below are the steps of the credit and refund needed for your account. Your account closed on 6/but the $you paid for the bulk service that was canceled was still on your account. Since the original billing of the $was billed before it was actually canceled, we needed to credit off that amount on our end to show the account had an overpayment before the refund could be processed. This was done at the end of the billing cycle on 6/26/17. Now that this was completed the refund request can be actually be processed and will generate a check request. You will receive a refund check in the mail but we are still a few weeks out before the entire process is complete. In an attempt to ease your mind I attached the file created from your refund to show you the paperwork has been submitted and it's in process

I was out of the office yesterday doing auction inventory at all of our facilities. When I arrived at work this morning, I saw the message from Jeff F* and returned his call. He did not answer so I left a voicemail for him. I will continue to try to reach him. The *** *** *** address is our corporate addressThe service address in question is *** *** *** ** ***. I am going to state again, if you are going to refer this complaint to our account rep, I do not wish to speak with Jim A***, I have gotten nowhere with him and I would really like to speak to someone higher up that can make a decision

Dear Ms* ***,Thanks for your feedback. I have entered a credit on your account for the removal fee. Please let us know if you need further assistance. Sincerely,Republic Services

Local Management called and spoke with customer *** *** about his new Automated Service. They explained the safety concern of backing down a tightly packed street with cars parked on both sides. Upon further investigation Reoublic Services believes it can service the customer
safetly without the customers bringing their trash to the main roadway. They also informed him (bill) that he could reduce the size of container if it is to large for his needs. They reviewed the "bulk" service on a by weekly basis. Local management will monitor the service moving forward and continue to observe safety issues