Nikz At The Top

Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action
would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This is the area that was listed as the corporate contact for the region - so which is the correct division? Is there not a work ethic or standard to tell me which division could respond? This is the same type of reaction I get when I call - I continually get passed along without being given a name or contact information of who can resolve the issue. Please provide the name of the division/region/person that this should be directed to
Regards,
S*** ***

George T***, the head guy at the Yuma Republic Services reached out to me on February 16th by leaving a voicemail wanting to chat and see if we can resolve this issue directly. I called him on the 19th and gave him a run down of everything that has happened with Republic Services since I began services, he confirmed everything I stated to him as being "in the notes on my file". He told me to give him a couple of days to "research" and speak to his people and "get to the bottom" of the situation. He said he saw all the times I called in and all my complaints. He promised he would call me Wednesday evening or Thursday morning. A couple days later I reached out to him for a different service address, separate from me and my business. George never called me back on my issues and my complaint. I waited until the 26th to again call George and ask him for a status update. I actually had to reach out to Flora Lamas to hear back from George. He stated he reached out to the Revdex.com with his response. I said oh, I was expecting you to call me. He mumbled some reasons why he didn't call me back, never shared anything with me other than he would be refunding me a portion of the charges, around $100. He stated they already credited me for the late charges and service interrupt fees. I received an email from the Revdex.com and logged in to review what he submitted to the Revdex.com. His response to the Revdex.com is ridiculous. He is basically stating I am right that services were not provided 100% of the time, as he "cannot dismiss mt claim 100%". Again, Republic Services is blaming the customer by stating they have "immediate remedies" for the customer in the event of a failure on their part. I did call in each time I was missed, it was difficult knowing when I was actually scheduled because they were never consistent on their pick ups. I was routed to Georgia and notes were made to my "file". I find it humorous that on the phone George stated he would "take care of it" but when responding to the Revdex.com, he basically states the charges were warranted. I also take exception that he informs the Revdex.com about another location I am working with Republic Services onThat is not my business and does not pertain to this claim and I want it removed from record. He is not providing a service to me, he is trying to keep services at the other location because I did threaten to cancel services at that location as well because they are not picking up trash and providing that location with what is being requested. But again, that is a separate issue, separate business, and not part of this claim.I did receive an email from Republic Services stating a credit has been made to my account. The "credit" is well under what he told me he would refund me. Please see email below.In closing, I am not satisfied with how he handled the situation and I do not want any further calls from Republic Services. I will NOT do business with them at any time in the future. Also, I have not, to date, received any "refunds".Thanks for your time

The customer is getting a credit of 219.13. Thank you

Spoke with *** today about his service and payment issues. I completely understand his frustrations during the transition from Area Waste and appreciate his feedback. We will be refunding the amount in question and hope to be able to work with him again sometime in the
future. Tom P***BU ControllerArlington, TX

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may
update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Late fee credit has been issued and refund for $5.00 will be mailed out on 1/19/

We apologize for the issues. Our Billing Department has issued the appropriate credit which will "zero out" the balance. The cart will be removed on Monday, November 7th, 2016. The collection agency has been notified to seize contact (could take up to
business days)

This response from Republic Services does not even pertain to my account issueMy complaint is that Republic Services billed me every year from July to June I paid every yearI called them in and telling them that my trash is included in my rent here at *** *** *** IN WAYLAND, MIThey told me I still had to pay to rent their trash bin or they would take itI found out this year June that I DO NOT have to pay to rent a trash bin or for anything because it is ALL included in my rent hereThey told me on June 28, that I was owed a refund from them$I was given the run around for days until I contacted the Revdex.com and then finally Republic Services sent my refund check to me overnight by FedExI received the check on August 24,I did email Revdex.com letting them know that I finally received the check that day and thanked them for their helpI have attached some proof of my interactions with Republic Services, I have more attachments to send but it will only allow four attachments hereRepublic Services did not email me anything regarding $70.00+ and they always had my phone numberThis response sounds like it is regarding something entirely different than my issueI called there multiple times and spoke to multiple people regarding my issueBoth the local office in Jenison, MI and the corporate offices in Arizona gave me constantly conflicting storiesI was always able to be reached by telephoneI have my refund now and my issue is resolvedI still think that Republic Services may have or may still be billing others in communities where they hold contracts and those individuals trash services are included in their rentI have informed *** *** of my experience and they are looking in to the matter

We recieved the request to remove the dishwashers on 6/10/On 6/11/due to driver availabiltity and an hour of service issue we were not able to complete serviceWe rescheduled it for 6/18/and our driver miss read his route sheet and did not complete the service
As soon as we were notified of the error a Supervisor went and pick up the dishwashers on 6/19/2015.We will credit *** account one month of free service for the inconvenience

I apologize that your services has not been consistent. I have notified our dispatch to ensure that your house is serviced this week. We are currently running on schedule for all small yard waste. If you have a large pile our claw truck is running behind because of volume. I
will make sure you are serviced this week Please call me any time for question or concerns. Thank you David C***

“The customer was called on 1-and we verified the pickupA credit was issued for weeks of missed serviceThe issue has been resolved.”

Please note we have successfully resolved this issue on October 5thDue to a technical issue, the account cancellation was in a pending status, allowing the system to generate invoices and lettersThe amount of $was credited back to this customer’s account and he will no longer receive any
messages / letters from our company We sincerely apologize for any inconvenience caused by this error

Thank you for your inquiry regarding your commercial account with Republic servicesIn review of your closed account we show that your deposit was taken to reopen your account but when your account was closed on July 28th, there were outstanding invoices owed for June and July so our credit
review team applied your deposit to cover those open invoicesAs of right now we do not currently show a refunded amount of $but if you would like to discuss this matter further or have any further questions we would be happy to discuss the payments received and the invoices they were applied to with you to help clarify and resolve this matter to your fullest satisfactionI have enclosed my direct line if you would like to contact me directly.Thank you for your timeSincerely,Jenny F* *** ***
*** *** *** ***

The language on the Customer Service Agreement that was signed by the customer were reviewed and our sales team will contact the customer to rework the agreement to fit her current service needs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's
response. If you wish, you may update it before sending it.]
Revdex.com:I received a call from *** ***, Operations Supervisor, who explained they were at fault, apologized, and said she would personally pick up the containers today by 7:or 8: A gentleman arrived a little before 5:p.mand removed the two containers Thank you
Regards,
*** ***

Mr* *** I am sorry you are dissatisfied with our response to your complaintYou did state that your service is good now and after listening to your call between you and the agent I understand that he did explain that you only called in once to state your trash was not serviced and we came back out later that same day to pickup your trashIn the future please make sure to put your trash out at the curb no later than 5:a.mbecause the trucks run early, and if you have any service issues in the future please call in on that same day to our Customer Service department 702-735-and we will make sure your service is completed.In regards to the lien that was placed on your property for non-payment you were stating that you did not receive the noticeUnfortunately that would be an issue with your mail because we have not changed your mailing address and we keep track of any returned mail and there is no return mail on your accountYou would have received several invoices including the lien noticeWe will credit $for week of missed pickupWe do appreciate your business

I have reviewed the reply To begin with, the invoice copies, while promised, were not delivered to me I have checked my email account in all inboxes and have not yet received any official copies of the bill Republic has mentioned that they "short-billed" the account While this may be correct, they regret to mention that they did not actually provide me with a copy of the bill until the final copy I mentioned in my original complaint We purchased the first container in July and no invoices for overages were received until late September The bill, when it was received, was sent to our business address, not the address we had provided when ordering the containers It now appears that we owe even more money than what we have been billed for or were aware of before opening this complaint What is going on here! We have been charged three times for the fee of $ I am not sure what part of that was short-billed, as this amount (475.00) was payed in advance of receiving the containers (we have american express statements to show this) The weight overage numbers they provided do not match those on my paper bill I would like to receive actual copies of all of my bills detailing the charges before any payment is remitted.Sincerely,*** ***

I left a message for the customer to call me back as there is not any account information provided in the Revdex.com complaint. As soon as I get this, I will be glad to take a look at the account and discuss further

Sales Manager spoke with the customer resolved issueWe are removing containers and correcting the billing portion of the account